Mid Essex Hospital
Broomfield Hospital, Court Road, Broomfield, Chelmsford, Essex, CM1 7ETContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First class service
Rated 5 stars out of 5
by B Morris - Posted on 22 August 2023
I was very nervous to have a colonoscopy, but the service I received from the Colonospocist, doctors and nurses was second to none. They were very professional, caring, welcoming and kept me very well informed, through the whole process. The hospital was exceptionally clean too. However, the phone communication is not good, which is a great shame, but I would recommend Broomfield Hospital. Thank you to all the staff.
Visited Don't know on August 2023
Review titled Mid Essex Hospital
Replied on 25 August 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Wle and slnb surgery
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
All the staff at the st andrews department plastic surgery are all very nice and caring. Had to stay for 1 night i was worried about staying in hospital but it was not that bad and its very clean.
Visited Plastic surgery on August 2023
Review titled Mid Essex Hospital
Replied on 25 August 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
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Review titled Great practice
Rated 5 stars out of 5
by Amyjones - Posted on 28 August 2023
My daughter was brought to A & E was taken in straight away as she was in so much pain, she was absolutely petrified as this was the first time she had to stay overnight, your staff were amazing not for one minute did they leave her was so caring explained everything that was happening, thank you so muchA&E & Rayne ward keep up the good work it's all about caring and I understanding that not everyone are the same thank you so much
Visited Accident and emergency services on August 2023
Review titled Mid Essex Hospital
Replied on 06 September 2023
Good afternoon, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
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Review titled Poor experience
Rated 1 star out of 5
by Anonymous - Posted on 02 August 2023
Staff constantly promised paperwork and discharge letter, 10 mins, from a few seconds to an hour. Two and a half hours later still no meds or letter. Then told nurse had just gone down for meds, then blamed pharmacy for delay which was false. Basically they were incapable of being truthful. Also blamed delay on the fact they had 20 patients to deal with. Oh surprise - this is a hospital ward and it has patients!
Visited Ear, Nose & Throat on July 2023
Review titled Mid Essex Hospital
Replied on 15 August 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.public.response@nhs.net Kind regards, Patient Experience Team
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Review titled Great treatment
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2023
We were seen immediately, all the staff were courteous, professional and thorough. Couldn’t fault the treatment provided.
Visited Accident and emergency services on July 2023
Review titled Mid Essex Hospital
Replied on 21 July 2023
Good afternoon, thank you for taking the time to post your feedback. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Urology
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
App booked for a tc at 11am today. No one has called and every time I have called urology it continuously rings (left it for over an hour!!) disgraceful service ! Especially when patients are worried about the call they were supposed to receive
Visited Urology on July 2023
Review titled Mid Essex Hospital
Replied on 21 July 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.public.response@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Great experience
Rated 5 stars out of 5
by James - Posted on 06 July 2023
I arrived at my appointment early at a106. Got seen literally straight away. Friendly staff who were happy to answer questions and explain next steps. Very pleasant and stress free experience!
Visited Ophthalmology on July 2023
Mid Essex Hospital has not yet replied.
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Review titled Radiology
Rated 5 stars out of 5
by Diana Harman - Posted on 27 July 2023
I would like to praise the two radiologists who carried out my scan who did so efficiently and sensitively with the minimum of discomfort. From the start I felt relaxed and comfortable.They explained the process in advance and at each stage.
Visited Don't know on July 2023
Review titled Mid Essex Hospital
Replied on 01 August 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Amazing Experiance
Rated 5 stars out of 5
by Anamarie Nicholls - Posted on 17 October 2023
I had all my maternity care at Broomfield, the whole experience was amazing. The care given was impeccable and my Induction and Labour was so incredible. I couldn’t have asked for a better experience, being my first baby I had no previous experiences of inductions or labour and I was made to feel so comfortable and well taken care of. I cannot give higher praise of the midwife’s who took care of me, my Labour was made to feel so magical and one that I look so positively on which is something that I know a lot of women sadly cannot do. I would return here again, absolutely without a doubt and I can’t thank everyone enough who cared for me and made my stay and delivery experience so wonderful and positive. Thank you, thank you, thank you
Visited Maternity services on July 2023
Review titled Mid Essex Hospital
Replied on 23 October 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Medical Care was perfect but food let's it down.
Rated 5 stars out of 5
by Anonymous - Posted on 01 June 2023
It is very disappointing that having been on an upper GI ward the food service was completely unable to cater for the patients. No section on the menu for low fat or zero fat. 99% of the foods had creamy sauces, were red meat, fried, with cheese etc etc, all things that have to be avoided. At a point where you come in incredible pain due to your GI issues the last thing you want is to make them worse. The catering staff that come to take your orders have no knowledge of the dietry information of meals and suggest quite unsuitable foods. Many patients rely on suitable foods being brought into them by family members. If Wetherspoons can provide dietry information why can't Broomfield Hospital?!
Visited Gastrointestinal and Liver services on June 2023
Review titled Mid Essex Hospital
Replied on 05 June 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01245 514130. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.public.response@nhs.net Kind regards, Patient Experience Team
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Information supplied by Mid and South Essex NHS Foundation Trust