Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic
by Teresa G - Posted on 25 May 2023
I just left a review on the web site for Musgrove,but for anybody not seeing it l want to send my heartfelt thanks to 'all' the staff l encountered last week. Your professionalism is second to none. Be proud of what you have created at Musgrove Park. I am proud to have been a patient there and eternally grateful for your care and dilligence. A finer team,you couldn't get Thank you everybody,from the cleaning and kitchen staff on Fielding Ward,to the A and E team,nurses,doctors and consultants,you rock as the kids say! Bless you all Teresa x
Visited May 2023
Musgrove Park Hospital has not yet replied.
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Review titled The nurses were fab!
by woodpigeonbw75 - Posted on 08 June 2023
The nurses were fab! They made us feel very comfortable and were very encouraging and engaging with my son who was nervous to have his first blood test! There was no fuss just lots of support and kindness and it was all done in a flash and we had no upset from my son at all. Thank you for making a situation that felt like it would have been stressful so easy!
Visited May 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 08 June 2023
Good afternoon woodpigeonbw75, How wonderful to receive your positive feedback for our amazing nurse team providing the blood (phlebotomy) clinic in our Children's out patient unit. Thank you for taking the time to share your experience highlighting support, kindness and encouragement for your son. Having a blood test is not easy - especially when it is your first one - for your child or for you as a parent, so I am so pleased that our nursing colleagues made this as smooth and reassuring for you both as possible. We are working on a plan to further expand this service for children and young people, so your feedback will further influence development of this. I am delighted to share this with my wonderful nursing colleagues who are working there today - they will be thrilled, thank you.
Provided by Care opinion
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Review titled Very satisfied with the hospital, especially this ward
by uniformtz76 - Posted on 24 April 2023
My son come in with a groin, pain, very helpful and very satisfied with the hospital, especially this ward - oak ward
Visited April 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 24 April 2023
Dear Uniformtz76 Many thanks for your kind feedback! I am extremely glad to hear you and your son were very pleased with the care you received during your stay with us. It is very kind of you to give particular mention to Oak ward. They work so diligently to ensure their patients and families are given the upmost supportive care during their admission. It is a pleasure to hear you were satisfied with the care Oak ward staff members provided to help you and your son through your own admission, which I wholly appreciate would have been a worrisome time for you both. I do hope your son’s pain has now fully resolved. I will share your lovely comments with the whole of the Children’s unit and especially Oak ward and the staff members who looked after your son. Everyone will be hugely appreciative of your kind comments. Thank you! Dr Holly
Provided by Care opinion
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Review titled The staff were fantastic, very comforting and reassuring.
by C fear - Posted on 24 April 2023
My son was admitted to hospital by the doctor at our local surgery. He was seen by several different people, i.e nurses, doctors, surgeons. Everyone tried to do the best for him but eventually decided that surgery was the best option. My son was in a lot of pain and was very quick taken to surgery. I was a very emotional mum who kept crying but it’s not easy watching you child being in so much pain and not being able to do anything. The staff were fantastic, very comforting and reassuring. They allowed me to stay with my son as much as possible. After surgery, on the ward, well I couldn’t fault it. Everyone who saw my son was brilliant, not just how they cared for him but how they spoke to him. Some of the staff made jokes about things but that was how we liked it. It made him feel more at ease. My son was happy to be at the other end of the surgery but felt safe at the hospital, so much so that he didn’t really want to come home. He had surgery on ‘his private parts’ which for anyone is a big thing but my son handled it really well but that is thanks to all the help and support we had from every member of staff that we saw in our 2 day stay. I would never hesitate in going back if needed. Thanks to everyone.
Visited April 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 24 April 2023
Good Afternoon C Fear, Thank you for taking the time to post your feedback about your son's and family's experience on Oak ward (Paediatric Unit) during his time with us under the care of paediatrics and urology teams. I am delighted to hear that not only did his surgery go well, relieving his symptoms, but also that his care was individualised for his own specific needs. I am glad to hear that our teams were also able to support, comfort and reassure you - it can, of course, be challenging emotionally when your child is not well especially when they are in pain. It's great to hear that your son felt so safe that he wanted to stay with us! Our team is particularly grateful for your positive feedback and experience, as we are currently working hard to gain more feedback for Oak ward particularly - to further improve our care for children and young people. As clinical teams we are also currently focusing on enhancing joint working and collaboration between our surgical and paediatric colleagues - so I shall definitely share your positive feedback with our urology colleagues and wider paediatric department teams. I wish your son an ongoing speedy recovery.
Provided by Care opinion
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Review titled Fantastic drs nurses and all staff
by Kathleen (Kathy) Smith - Posted on 22 April 2023
I had my ey operation 24 hours ago the care I received was amazing I just can’t explain to people who have not had a cataract operation what a real difference this has made to my life. The care went above and beyond thank you so much. I will not be scared when I have to have my other eye done. You are all brilliant thank you thank you thank you
Visited April 2023
Musgrove Park Hospital has not yet replied.
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Review titled Fantastic care
by mikekj34 - Posted on 28 April 2023
My daughter has a several pain in her stomach, we found out its pancreatic. My daughter never been in hospital before . We had 3 times emergency, and we have to stay quite long time in a Acorn and Oak wards . I don't think if I say just thank you all of staff it will be enough ! You all doing absolutely great job . And fantastic care . ❤️ thank you all the Nurses and Pediatric from that wards . Hope you all have a good day !
Visited April 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 28 April 2023
Dear Mikekj34 What incredible feedback! Many thanks for giving your time in sharing your experiences about your daughter’s hospital stay. It is a delight to hear you found our care to be fantastic. All of our staff members in the Children’s unit work so hard to provide the very best of care for their patients and families and I am very glad you received all the care you needed throughout your stay. Your daughter’s admission to hospital would have been so frightening for her and incredibly worrisome for you - I am pleased you received the upmost supportive care during this hugely distressing time for you all. I sincerely hope your daughter is now on the road to a full recovery. I will most certainly share your kind thanks and comments with everyone who looked after your daughter on Acorn and Oak ward and the whole of the Children’s unit. Your feedback will be greatly appreciated by everyone! Thank you again! Dr Holly
Provided by Care opinion
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Review titled My son's eye accident
by Igarrad - Posted on 26 April 2023
My son came in to have stitches put by his eye as he cut it open, came in at 7:30 am and the whole time the staff were amazing making my 3 year old feel comfortable. They was quick to get him seen and in theatre so he wasn't waiting around worried. They went above and beyond to make sure I was comfortable and that I was ok as I was obviously worried about him. They got him lots of arts and crafts and toys to play with and asked if he wanted food and drink! They were all so smiley and caring -it made our horrible situation a lot more bearable... So THANK YOU TO EVERYONE
Visited April 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 26 April 2023
Thank you for your feedback, I hope that your son is recovering well. We will make sure your praise is shared with those who supported you.
Provided by Care opinion
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Review titled Our stay on the children ward
by Shannon476 - Posted on 19 April 2023
My son is 17 weeks old and became very ill we had been rushed in by ambulance he had bronchitis. He had chest X-rays and he also had pneumonia he was very poorly we stayed for 11 nights he needed oxygen, was on the vaperpherm. He also had to have antibiotics he has now recovered and would like to thank everyone on the Children ward that helped my son recover they were all amazing. Also the cleaners did amazing keeping the ward clean all the staff was so caring and reassuring and kept me updated thank you to everyone
Visited April 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 22 April 2023
Dear Shannon476 My name is Dr Holly and I help respond to feedback given by patients and their families. Thank you so much for sharing your story and your thanks. I am very happy to hear you received all the kindness, care and reassurance you needed from our staff members. I am also extremely pleased you were consistently informed about your son’s progress throughout his admission. We really do understand the importance of providing consistent clear communication and supportive care during the stressful times when your little ones become ill and needing hospital care. I very much hope your son is now fully recovered! I also thank you for kindly acknowledging the hard work the Cleaning staff provide to keep our department clean and tidy. They are highly valued members of staff in our Children’s unit. I will pass on your lovely comments to all the staff who looked after your son and the whole of the Children’s unit. I will also ensure your kind words are shared with the Cleaning staff. I am in no doubt everyone will be delighted and hugely grateful for your feedback and thanks. Many thanks Dr Holly
Provided by Care opinion
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Review titled PPV corrective surgery of my 4 yr old son
by horologiumqd46 - Posted on 10 May 2023
My son had a patent processus vaginalis which was diagnosed in October 2023. We were waiting for corrective, elective surgery and monitoring the hernia it caused in the meantime. In April we had to take him to A and E as the hernia would not reduce, which can be serious. It reduced on our 50 minute journey to Musgrove, but the doctor still wanted to check him over so we returned the morning after. This became our initial consultation with the surgeon. A POAC nurse gave me a pre-operative form to fill in and we were informed we would be called/sent a letter with a date for surgery within the month. A few days later the operation was booked for that Friday. The service and care were exceptional, professional and caring. The timing was prompt and the information given to my son was age appropriate and calmly delivered. I had questions for the anaesthetist (a part of the procedure that worried me the most), which were answered clearly and kindly. I felt prepared and supported throughout the experience, something that we, as a family, had never experienced before. My son was calm but a bit quiet. He did not experience any fear or panic to my knowledge, just a normal level of nervous apprehension. This was due to the excellent service and efficiency of the team at Musgrove.
Visited April 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 10 May 2023
Dear Horologiumqd46 What fantastic feedback! Thank you so much for giving your time in sharing your experience about your son’s stay with us. I am delighted you experienced such excellent service and supportive care from all of the specialty teams and individuals whom were involved in your son’s care. Our staff members within the Children’s unit, cross-specialty teams and departments work so diligently together to ensure care is as optimal and as co-ordinated as it can possibly be. I appreciate it makes such a difference during the stressful and worrisome times when your child needs hospital care and especially so when events and care needs become escalated requiring timely treatment. I do hope your son is now fully recovered or well on the way to a full recovery after his surgery. I am also pleased you received all the information you needed and it was clearly communicated to you and given at an age appropriate level for your son. We understand communication is such an important aspect of care for patients and their families and I am glad you received this consistently well- including pre-admission and during your stay with us. I have passed on your wonderful feedback to the surgical and anaesthetic departmental Leads. They will kindly share your feedback with their respective colleagues whom looked after your son. I have also shared your feedback with the staff members who looked after your son on Oak Ward and the whole of the Children’s unit. Everyone will be extremely happy to hear about your feedback and will be hugely grateful of your kind comments. Many thanks again. Dr Holly
Provided by Care opinion
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Review titled Outstanding
by Chris Beattie - Posted on 20 March 2023
I just wanted to give a huge thank you to those who have helped me. I have been in extreme pain with my right knee since last October needing a crutch to walk any small distance. The knee brace fitted last Thursday has changed everything! I can now walk without the crutch and drive free of pain. I have slept better (having removed brace!) for the last 4 nights than the last 4 months. I am so grateful - thank you!
Visited March 2023
Musgrove Park Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust