Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Our stay on the children ward
by Shannon476 - Posted on 19 April 2023
My son is 17 weeks old and became very ill we had been rushed in by ambulance he had bronchitis. He had chest X-rays and he also had pneumonia he was very poorly we stayed for 11 nights he needed oxygen, was on the vaperpherm. He also had to have antibiotics he has now recovered and would like to thank everyone on the Children ward that helped my son recover they were all amazing. Also the cleaners did amazing keeping the ward clean all the staff was so caring and reassuring and kept me updated thank you to everyone
Visited April 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 22 April 2023
Dear Shannon476 My name is Dr Holly and I help respond to feedback given by patients and their families. Thank you so much for sharing your story and your thanks. I am very happy to hear you received all the kindness, care and reassurance you needed from our staff members. I am also extremely pleased you were consistently informed about your son’s progress throughout his admission. We really do understand the importance of providing consistent clear communication and supportive care during the stressful times when your little ones become ill and needing hospital care. I very much hope your son is now fully recovered! I also thank you for kindly acknowledging the hard work the Cleaning staff provide to keep our department clean and tidy. They are highly valued members of staff in our Children’s unit. I will pass on your lovely comments to all the staff who looked after your son and the whole of the Children’s unit. I will also ensure your kind words are shared with the Cleaning staff. I am in no doubt everyone will be delighted and hugely grateful for your feedback and thanks. Many thanks Dr Holly
Provided by Care opinion
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Review titled PPV corrective surgery of my 4 yr old son
by horologiumqd46 - Posted on 10 May 2023
My son had a patent processus vaginalis which was diagnosed in October 2023. We were waiting for corrective, elective surgery and monitoring the hernia it caused in the meantime. In April we had to take him to A and E as the hernia would not reduce, which can be serious. It reduced on our 50 minute journey to Musgrove, but the doctor still wanted to check him over so we returned the morning after. This became our initial consultation with the surgeon. A POAC nurse gave me a pre-operative form to fill in and we were informed we would be called/sent a letter with a date for surgery within the month. A few days later the operation was booked for that Friday. The service and care were exceptional, professional and caring. The timing was prompt and the information given to my son was age appropriate and calmly delivered. I had questions for the anaesthetist (a part of the procedure that worried me the most), which were answered clearly and kindly. I felt prepared and supported throughout the experience, something that we, as a family, had never experienced before. My son was calm but a bit quiet. He did not experience any fear or panic to my knowledge, just a normal level of nervous apprehension. This was due to the excellent service and efficiency of the team at Musgrove.
Visited April 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 10 May 2023
Dear Horologiumqd46 What fantastic feedback! Thank you so much for giving your time in sharing your experience about your son’s stay with us. I am delighted you experienced such excellent service and supportive care from all of the specialty teams and individuals whom were involved in your son’s care. Our staff members within the Children’s unit, cross-specialty teams and departments work so diligently together to ensure care is as optimal and as co-ordinated as it can possibly be. I appreciate it makes such a difference during the stressful and worrisome times when your child needs hospital care and especially so when events and care needs become escalated requiring timely treatment. I do hope your son is now fully recovered or well on the way to a full recovery after his surgery. I am also pleased you received all the information you needed and it was clearly communicated to you and given at an age appropriate level for your son. We understand communication is such an important aspect of care for patients and their families and I am glad you received this consistently well- including pre-admission and during your stay with us. I have passed on your wonderful feedback to the surgical and anaesthetic departmental Leads. They will kindly share your feedback with their respective colleagues whom looked after your son. I have also shared your feedback with the staff members who looked after your son on Oak Ward and the whole of the Children’s unit. Everyone will be extremely happy to hear about your feedback and will be hugely grateful of your kind comments. Many thanks again. Dr Holly
Provided by Care opinion
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Review titled Outstanding
by Chris Beattie - Posted on 20 March 2023
I just wanted to give a huge thank you to those who have helped me. I have been in extreme pain with my right knee since last October needing a crutch to walk any small distance. The knee brace fitted last Thursday has changed everything! I can now walk without the crutch and drive free of pain. I have slept better (having removed brace!) for the last 4 nights than the last 4 months. I am so grateful - thank you!
Visited March 2023
Musgrove Park Hospital has not yet replied.
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Review titled Disappointment
by Anonymous - Posted on 25 March 2023
My GP practice referred me for an ultrasound. I attended for that and was pleased to hear everything was ok. However, the person who conducted my ultrasound was rude and quite obviously had no social skills. I've only have good experiences with Musgrove and this was the first time I had come across such a rude person.
Visited March 2023
Musgrove Park Hospital has not yet replied.
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Review titled I couldn't thank the hospital and amazing staff enough.
by Ash2023 - Posted on 07 March 2023
My 25 day old son who has multiple heart conditions was brought In via ambulance. (paramedics were lovely). Within minutes of arrival he was checked over and had nasal suctioning to ease his distress of having a blocked nose. Staff were lovely and caring, explaining what they were doing and why, they done swabs and checked his chest over. Only having a very short wait to find a bed we were transferred to the childrens ward where they attached him to a monitor to check his Sats. Within a couple of hours they told me my sons diagnosis. I am so impressed and grateful that they managed to tell us this within such a short amount of time. I couldn't thank the hospital and amazing staff enough.
Visited March 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 09 March 2023
Dear Ash2023 Thank you so much for your lovely feedback. I am very pleased to hear your son was cared for so well by the paramedics and the staff members in ED and the Children’s unit. It is such a stressful time when your little one becomes poorly and I appreciated this would have been heightened by your son having an ongoing heart condition. I am glad your son received such prompt care from our healthcare teams. I will share your thanks with all the paediatric staff members who looked after your son and the whole of the Children's unit. I will also pass on your thanks with the ED department. I am sure everyone will be delighted to hear about your feedback. Our staff members work so hard to provide the very best of care for our patients and families and they will be very appreciative of your kind words. Many thanks again Dr Holly
Provided by Care opinion
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Review titled Surgery first class
by angelasprigg@live.com - Posted on 18 April 2023
Had Hammertoe and bunion surgery and removal of metal from other foot. Absolutely brilliant, made me feel at home. Surgeon and anaesthetist had answer to everything I needed to know and very friendly. I had total confidence in them. Such a positive experience. Now nearly five weeks after surgery and doing well. My care nurse in Parkside who was with me the most and who looked after me was such a lovely lady and very thorough. All staff were so good.
Visited March 2023
Musgrove Park Hospital has not yet replied.
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Review titled The care she received was absolutely outstanding
by Paulabee71 - Posted on 21 March 2023
My niece unfortunately had severe stomach pain. She was whisked through A&E swiftly and placed into a small bedded ward near to A&E. The care she received was absolutely outstanding. We were met with such care and compassion, all assets to the NHS. We then moved onto SDU, again met with outstanding care. She was then diagnosed with an appendicitis and had surgery. Afterwards she came back to Parkside. All the care she received from start to finish was exemplary, particularly as the junior Dr's were on strike, it must of been unusually hectic for them.
Visited March 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 21 March 2023
Dear Paula Thank you so much for writing to us and highlighting the outstanding care you received. I am so pleased you had a good experience it makes me proud to work at Musgrove. I do hope you are well on the road to recovery and I will be sure to share this with the wider teams
Provided by Care opinion
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Review titled Musgrove Paediatric
by snowtk21 - Posted on 14 March 2023
I felt that the staff were generally good at looking after my child's immediate medical needs but for a paediatric ward they often didn't address them as a child or take time to explain what was happening to them in an age appropriate way. As parents we had to try and explain what would happen during the proposed scans/tests. Some (not all-some were clearly run off their feet) of the nursing staff appeared completely disinterested and unavailable when needed but could be seen sitting around talking to colleagues. Information provided in the rooms appeared to be contradictory to what actually happened on the ward making it quite a confusing experience for me. The uniforms were also confusing making it hard to tell which staff had which roles (unlike at other hospitals I have visited where posters clearly identify staff uniforms and roles). Communication with us as to what was happening/what the diagnosis might be was quite limited and our understanding of what was wrong relied on us asking questions. Breakfast was supposed to be brought between 7-8 but my child was never asked if they would like anything to eat before 8.30 (for some reason this seemed to be down to nurses rather than HCA's as I've experienced elsewhere) and then took time as other things cropped up on the ward. There was no way I could sort this for my child myself and didn't make the experience more tolerable for my child. Overall I felt that some of the staff were doing their absolute best given limitations and the play support was a surprising and valuable addition to a child's experience. It just rather like an adult ward, focused on medical necessity rather than one aimed at giving children the most positive experience of what could be a fairly traumatic time which I had imagined a paediatric ward might have more focus on.
Visited March 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 18 March 2023
Dear Snowtk21 My name is Dr Holly and I am one of the members of the Paediatric team who reviews patient and family feedback. I would firstly like to thank you for the time you have given to share your experience about your son’s stay with us. We are hugely appreciative of your feedback as it helps us greatly to improve our ongoing care. Tailoring our care, support and interactions with our children, young people and their families during their time with us on the children’s unit are hugely important to us and I apologise you and your child did not experience this during your recent time with our team. I am pleased to hear from you that our Play team were able to enhance your son’s experience during his admission - the play specialists are highly valued members of our team. On behalf of the Children’s unit, I sincerely apologise for the difficulties you experienced during your son’s admission. It has saddened me to hear you did not experience the care and support we aim to provide for our patients and families. When your child was admitted to hospital it would have been a hugely worrying time for you all, with further distress and understandable confusion experienced from a lack of clear and child friendly explanations given about your son’s treatment and information about the ward and its staff members. We have taken your feedback extremely seriously and your feedback was shared immediately with Dr Gita Modgil (our Associate Medical Director of Paediatrics), Suzy Mason (our Matron) and Caroline Jackson (our senior Ward Manger). Our team explored your feedback on the same day with colleagues on our unit and together we would very much like to address and improve our services based upon your feedback. Going forward, we shall share your story wider together with our clinical teams. We shall actively reinforce the importance of communicating with all our patients and young people in an age appropriate manner. We shall also endorse the importance of remaining consistently attentive and as prompt as possible to meet the needs of our patients and family’s needs during their stay. Currently, we are exploring and updating ways to improve how we provide information about the children’s unit in a clearer, more accurate and accessible manner, adapting this to reach all ages of children and young people as well as their families and carers. We can update you of the changes made via Care Opinion. If you, or your child, would like to actively be involved with these changes we would be delighted to work together with you. Finally, we would very much like to have a further conversation with you to explore your experiences further and any ideas that you may have to improve our care. Should you wish to contact us please email our Matron and unit manager directly via Suzy.Mason@somersetFT.nhs.uk or Caroline.Jackson@somersetFT.nhs.uk. Again, thank you for your feedback, we truly do appreciate you sharing your story with us. Yours sincerely Dr Holly Mincher
Provided by Care opinion
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Review titled Best hospital experience for years.
by Jeni Sayers - Posted on 17 April 2023
I had to suddenly have a raft of tests done, both at Musgrove itself, and at Blackbrook Park diagnostic unit. I cannot praise the staff at both these centres enough, both medical and administrative. The cleanliness was faultless in the areas I visited, so all I can do is say thankyou very much to both units, and add that I would recommend all the above to anybody who asked my opinion.
Visited March 2023
Musgrove Park Hospital has not yet replied.
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Review titled Great Service
by Steve - Posted on 29 March 2023
I visited the Cardiology department on Tuesday 23rd March 2023 at 1330hrs. From the moment I arrived, I was greeted with a friendly face and explained the process. Within 5 minutes I was with a nurse having tests which included blood pressure etc. I would like to say a big thank you to everyone in this department. Keep up the great work you are doing. Many thanks
Visited March 2023
Musgrove Park Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust