Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great labour experience
by jazzzy44 - Posted on 14 April 2023
I had a fantastic experience in the labour ward at Musgrove Park Hospital. Even though it ended up being an emergency situation, the staff were so kind, calm and took such great care of me, my daughter and my partner. The NICU team also did a fantastic job looking after my daughter. Overall I’m so grateful for everything they did and achieved to keep us both safe.
Visited January 2023
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Review titled Musgrove Park Hospital
Replied on 14 April 2023
Thank you so much for feeding back about your positive experience, particularly at such a busy time with a newborn. It is lovely to hear that you were so well cared for. I will make sure I pass on your thanks to all the teams involved. I am sorry that it proved to be such a stressful emergency experience, and hope that you have all made a full recovery, and wish you all the best.
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Review titled Fantastic Care
by Gail - Posted on 23 January 2023
My husband fell on an icy road and sustained a head injury. The ambulance crew arrived quickly and were efficient and caring throughout. We were taken straight to A&E where he received the highest standard of care. All the medical staff were caring and explained everything as we went along. There were no long delays waiting for any of the various steps in his treatment and we were both treaty with absolute courtesy and caring. All the staff made a scary situation less scary
Visited January 2023
Review titled Musgrove Park Hospital
Replied on 24 January 2023
Thank you for your lovely feedback, regarding your recent trip to A&E. I am so glad that despite his injuries he was looked after with high care. Glad you were made to feel less scared about the situation. Will pass on your feedback to the staff Kind regards Amy leitch ED Senior Sister
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Review titled My son's stay
by scutumxq54 - Posted on 20 January 2023
My son was admitted to Oak Ward and he was looked after so well. He was so worried about the surgery he had booked in, but they went above and beyond. The lady coming around with games and Lego also went down very well and kept him busy.
Visited January 2023
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Review titled Musgrove Park Hospital
Replied on 22 January 2023
Dear Scutumxq54 My name in Dr Holly and I am one of the paediatric team members who response to feedback given by patients and families. Thank you so much for giving your time to write this lovely feedback about your stay with us. I am extremely pleased to hear everyone involved with your son’s care looked after you all so attentively. I appreciate hospital stays and surgery can be hugely daunting for children and young people and we were able to provide all the support your son needed through this stressful time. I hope your son is now recovering well from his surgery. I will pass on your kind comments to our paediatric staff members, Play therapists and the surgical team who looked after your son. I will also share your feedback with the whole of the paediatric team. Everyone will be extremely happy and appreciative of your feedback. Thank you again! Dr Holly
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Review titled Calm & efficient
by Phillip Peter Manvell - Posted on 11 January 2023
I went to A&E 5 Jan with a bloated stomach. I was immediately impressed by the quiet waiting room and then the efficient way in which I was dealt with by the receptionist and the triage nurse. I was taken to the odu and then admitted. After tests and treatment no operation was needed and I was discharged. At all times I was well treated by efficient friendly staff. Thank you!
Visited January 2023
Musgrove Park Hospital has not yet replied.
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Review titled Improvements could be made quite easily
by fox61 - Posted on 23 February 2023
Most of the staff were friendly - my praise especially goes to a HCA on Hestercombe for their bright, cheerful, happy to help attitude, a porter who was happy, chatty and reasurring even at 10.45pm, and the cleaner on the ward who cleaned all surfaces thoroughly. Room had biscuit crumbs on the floor, tissue, pieces of plastic tubing. Another cleaner mopped over dirt, did not mop bathroom, minimal wiping of surfaces. Bed pans, bowls, wipes left on chairs in bathroom & bedroom. Curtains - only one which did not fit. One light over two beds meant that when my fellow patient wanted lights out at 8 pm I had no light to read by. Refreshments person very off hand with fellow patient because they changed their mind about having tea. For my fellow patient, I think someone could have helped them choose easier to eat food, encouraged them to sit out to eat and cut up difficult food. Food was often cold with items missing. Not very appetising, the waste must be immense. Vegetables were overcooked and swimming in water. Day room - I wasn't informed there was a day room. The TV remote was missing (NB there is a small joystick on the back of the TV but most people would not notice this). The back of the TV was very dusty. Sofa in day room is grubby. Staff using the room as overspill staff room were quite noisy. One of the nurses wore extremely strong perfume which was quite overwhelming. Equipment in corridors under signs saying 'Do not leave equipment here or block access'. A nurse approached me in the day room to remove my canula whilst I was finishing my lunch. I also had a visitor with me and feel this is totally inappropriate. Having said all this I am most grateful for the care I received. I would, however, like better communication of what was happening instead of having to chase staff for updates. I feel improvements could be made quite easily to make a better experience for the patients.
Visited January 2023
Provided by Care opinion
Musgrove Park Hospital has not yet replied.
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Review titled Very good
by Alison Spear - Posted on 06 January 2023
My ANP was concerned about my symptoms and said he would arrange an MRI scan via the spinal pathway. I was offered this for the same afternoon. I was seen and scanned almost as soon as I arrived. I had a relatively short wait until I was seen by a doctor who examined me and explained the scan results and the future referral I could expect. The system was so efficient All the staff I had contact with were friendly ,,helpful and totally professional Wonderful care
Visited January 2023
Musgrove Park Hospital has not yet replied.
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Review titled My baby’s tricky start into the world
by pavoyq74 - Posted on 07 February 2023
We were sent to Taunton from Bristol and to start with I was very scared about being moved so far away from home. However me and my husband couldn’t have made to feel any more comfortable and looked after. They have cared for our son so incredibly well, he is a different baby to when we came here. The staff here are a credit to the NHS and we can’t thank them enough for everything they have done for all 3 of us.
Visited January 2023
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Review titled Musgrove Park Hospital
Replied on 07 February 2023
Thank you so much for taking the time to let us know about your experience, when things must be so busy with a young baby. I am really glad to hear that you felt well looked after and comfortable in our care, as we try to appreciate how particularly difficult it is to move away from somewhere you know and to no longer be close to your family and friends. Your feedback will help staff to continue to remember the importance of supporting families.
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Review titled Amazing care
by Anonymous - Posted on 01 February 2023
Attended early on Saturday evening after my nearly 3 year old fell off the bed and bit through his tongue. We were seen and discharged from a & e within 2 hours with a planned admission the following morning for surgery. Excellent communication from the surgeon, nurses and anaesthetist, we were in for 8am, theatre by 9.45, out of theatre within 45 mins and we left the hospital by 11.30. We are so fortunate to have such a fantastic NHS service nearby. Thanks to everyone from a & e, paediatrics and anaesthetics/ maxfax that looked after us.
Visited January 2023
Musgrove Park Hospital has not yet replied.
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Review titled Excellent experience
by Sandra-Anne Green - Posted on 21 February 2023
I was admitted for surgery under general anaesthetic. Things were very well organised. the anaesthetist was brilliant as was the surgeon. The nursing staff were very professional. The outcome of my surgery has improved my general comfort and my walking. I am very pleased indeed!
Visited December 2022
Musgrove Park Hospital has not yet replied.
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Review titled The staff were absolutely amazing.
by snowxe83 - Posted on 20 December 2022
The staff members went above and beyond for us to make sure we had everything we needed and were cared for. We unfortunately sat in resus for around 7 hours before being moved to the PAU. But once there I can’t complain about anything and the staff were absolutely amazing.
Visited December 2022
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Review titled Musgrove Park Hospital
Replied on 23 December 2022
Dear Snowxe83 My name is Dr Holly. I am one of the paediatric team members who responds to feedback given by patients and their families. Many thanks for your lovely feedback. I am extremely happy to hear you received such thorough care and attention during your stay with us in PAU. I am deeply sorry for the waiting times you described, I do appreciate it is an already very stressful time when your child becomes poorly and needing hospital care. I do hope your child is much better now. I will share your feedback with all the PAU members of staff who looked after you. They will be so pleased to hear about your kind comments about your stay with us. Many thanks Dr Holly
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Information supplied by Somerset NHS Foundation Trust