Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Miserable Receptionist in ED
by Sian Brooks - Posted on 15 December 2022
I am sat here at 0722hrs listening and watching a receptionist in ED. Everything is an effort . She is rude to members of the public , the radio is loud and when she can’t hear them she asks them abruptly to repeat themselves making out that they are not speaking clearly . I have just asked her a question regarding medication for my husband whilst we are are waiting in the waiting room to be seen and she has not even given me any eye contact . We are all struggling at the moment whilst working for the NHS but this lady just needs a bit more sympathy with the patients and families and maybe this feedback may help her to make a bit more of an effort at her job role .
Visited December 2022
Musgrove Park Hospital has not yet replied.
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Review titled Excellent Seervice
by Michael Atkins - Posted on 07 December 2022
Although the whole path from start to finish was long due to other circumstances The Team in Urology were excellent I can Highly recommend their Department Thankyou
Visited December 2022
Musgrove Park Hospital has not yet replied.
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Review titled Exceptional care by beautiful staff
by Steam87 - Posted on 09 January 2023
Just before Christmas 2022 I was admitted into the Coronary Care Unit at Musgrove Park Hospital after experiencing Ventricular Tachycardia. The team there were amazing and went above and beyond my expectations with the care and support they provided. Nothing was too much trouble and it was so nice to be warmly welcomed, addressed by my first name (some wards don't do this) and made to feel so at ease despite my frightening situation. The ward was spotlessly clean and the staff always made sure they, the equipment and the patients were safe and always provided with a smile, warmth and love. The CCU is a total asset to Musgrove Park and the team who work there are exceptionally gifted in what they do.
Visited December 2022
Provided by Care opinion
Musgrove Park Hospital has not yet replied.
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Review titled Efficient treatment and friendly, cheerful kind staff
by statussc86 - Posted on 03 February 2023
Despite the enormous pressure I know the NHS are under I received excellent care. I came to A & E by car. I was seen promptly and triaged quickly to the emergency area where I immediately received care and treatment. I was eventually admitted to Acute Medical Unit (AMU) and then the next day to one of the wards. I eventually went to the discharge lounge which seems a very good idea and worked well with volunteers ready to help me or fetch refreshments if I needed that. Not only was the treatment efficient but every single member of staff was friendly, cheerful and kind. I particularly noticed kindness and friendliness of the Porters as they were moving me around the hospital. Everything was done in a professional manner which gave me confidence.
Visited December 2022
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 12 February 2023
Dear statussc86 Thank you for your kind words and finding the time to write to us. I am so pleased you experienced 'excellent care' and although we are experiencing challenges staff still manage to provide this standard of care Kind regards Karen Matron ED
Provided by Care opinion
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Review titled Fantastic care
by Anonymous - Posted on 24 December 2022
The nurse looking after my partner was amazing , stayin g long after the end if her shift and noticing important factors which made an enormous difference to my partners recovery and additional treatment. I am so grateful
Visited December 2022
Musgrove Park Hospital has not yet replied.
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Review titled Brilliant patient help
by Shirley - Posted on 18 November 2022
The second time I’ve needed my hearing aids dealt with. Coming over today, yet again I received brilliant treatment and had it sorted the same day. Thank you audiology
Visited November 2022
Musgrove Park Hospital has not yet replied.
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Review titled Awful
by Anonymous - Posted on 28 November 2022
Unorganised chaos. Parking is a nightmare, no communication between departments, go to Bridgwater if you have the chance
Visited November 2022
Musgrove Park Hospital has not yet replied.
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Review titled Awful
by Anonymous - Posted on 18 November 2023
Admitted to Musgrove for two nights. Discharged on the basis notes would be posted. No discharge form ever issued and all notes lost. I was to remain an outpatient, over a year later I’m still waiting for an appointment. Further referrals have been made, calls made to follow up on the appointment. A complete lack of patient care, empathy and professionalism is all I have received. Some of the nurses are brilliant, some would rather chat to colleagues than answers other patients bells.
Visited November 2022
Review titled Musgrove Park Hospital
Replied on 21 November 2023
I am really sorry to learn of your experience and would like to try and help you by looking into your appointment that you mention you have not received. Please can you email us via myvoice@somersetft.nhs.uk with your contact details so we can get in touch with you, or telephone me on 07385 936998 so that we can look into this for you. Best wishes Krystle Krystle Pardon Head of Patient Engagement
Provided by Care opinion
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Review titled Excellent appointment
by Mike - Posted on 11 November 2022
Needing to attend to have an Endoscopy and remembering a previous encounter several years ago I was pleasantly surprised at how slick and friendly the whole experience was this time around . Staff were very supportive especially as I was extremely nervous following the previous experience . I still would not look forward to having a camera put down my throat but the staff did a very good job of helping me get over my nervousness on the day .
Visited November 2022
Musgrove Park Hospital has not yet replied.
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Review titled Very Efficient
by Richard mayes - Posted on 21 November 2022
Fell awkwardly at about 1100 and knew I had fracture my hip. A friend rang 999 and followed instructions. Ambulance arrived after 3 hour wait but thereafter felt I was in the hands of true professionals. In a and e I was treated efficiently and after X-Ray was in a ward to be operated on the following day. Everything was explained to me at each stage. I had regular checks every day following the operation and a visit from the surgeon who described the procedure in detail. After two days I was moved to a private room and again given first class treatment by compassionate and very professional nurses. The follow up by physiotherapists was good and a detailed interview about my home environment by occupational therapists extremely helpful to enable me to think through likely problems when I arrived home. A doctor on the medical side talked to me about my medical condition and gave me advice. Every effort was made to make my life in hospital comfortable and pain free. I was allowed guests at almost any times of the day and they were also impressed by my treatment. The food and choices of meal were good and the service very efficient. In conclusion, at no time did I feel without help if I needed it. On leaving, I wish I'd had time to thank everybody.
Visited October 2022
Musgrove Park Hospital has not yet replied.
Information supplied by Somerset NHS Foundation Trust