Musgrove Park Hospital
Musgrove Park, Taunton, TA1 5DAContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled We felt safe and looked after
by tucanamc76 - Posted on 21 July 2023
My son was admitted to Oak ward for the day of his surgery and his recovery post op. We spent about 12 hours there before being discharged home. The nurses he had were both excellent, patient, kind and helpful. We were both well looked after, my son as a patient and me as a worried parent. Communication wasn’t perfect, but overall we felt safe and looked after.
Visited July 2023
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Review titled Musgrove Park Hospital
Replied on 27 July 2023
Dear Tucanamc76 Thank you very much for your time in sharing you and your son’s experience of your stay with us. I hope your son is recovering well from his operation. I am very glad to hear our nursing colleagues looked after you and your son so well, providing all the attentive support and kindness you both needed to feel secure during your son’s admission. We appreciate how this would have greatly eased a worrying time for you all. I am sorry to hear communication wasn’t perfect. We would very much like to learn more about this part of your experience. If you would like to share more or suggest ways we can improve our service we would like to hear from you. Should you wish to contact us please email Caroline Jackson (our Children’s unit Senior Ward Manger) directly on Caroline.Jackson@somersetFT.nhs.uk. Going forward, while sharing your feedback we will actively endorse the importance of maintaining good communication. I will pass on your lovely feedback to all the nursing staff who looked after you and your son and as well as the wider Children’s unit - they will be delighted to hear about your kind comments. Many thanks again and we wish your son a speedy recovery. Kindest regards Dr Holly
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Review titled They couldn’t do enough for me and my baby.
by Babyclo345 - Posted on 27 July 2023
My baby came in because he wasn’t keeping his feeds down. The staff acted really quickly and put him on IV fluids which helped a lot. I couldn’t fault the nurses on the ward, they were amazing couldn’t do enough for me and my baby.
Visited July 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 27 July 2023
Babyclo 345 Thank you so much for your feedback about our staff colleagues. I am very pleased to hear you and your son were given such prompt supportive care during your stay with us – our staff work extremely hard to provide the very best of care for all our patients and families. I do hope your son is recovering well and tolerating his feeds better. I will pass on your lovely feedback to all the staff colleagues who looked after you both and I will also share your feedback with the whole of the Children’s unit – I know your feedback will be very gratefully received! Thank you again Kindest regards Dr Holly
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Review titled very helpfull nurses
by glen hammond - Posted on 03 July 2023
on the 1st i stopped at the hospital as my disabled wife was wet and needed to be hoisted to be changed, so asked at a&e and 2 nurses were kind enough to change my wife for me and clean her up before our long drive home so she was'nt wet until she got home
Visited July 2023
Musgrove Park Hospital has not yet replied.
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Review titled Couldn't be better
by Hazel Mortimer - Posted on 27 July 2023
After a bad fall was taken to A&E at 7.30am by family member. Was seen within 20 mins and received excellent care from very kind and friendly staff. Had MRI scan to head which was clear and given a cup of tea ( my carer included!) and biscuits! Bad wound dresssed, discharged within 3hrs. An amazing experience!
Visited July 2023
Musgrove Park Hospital has not yet replied.
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Review titled Great Service
by Sharon - Posted on 10 July 2023
Having attended A&E this morning with a swollen and painful right knee I was very impressed and pleased with the response and care shown to me by the staff. I was initially seen, had a consultation, sent for a scan and X-Ray and had the results within 3 hours.
Visited July 2023
Review titled Musgrove Park Hospital
Replied on 13 July 2023
Thank you for your lovely feedback regarding the Emergency Department, will feedback to the rest of the team Kind regards Amy Leitch ED Senior Sister
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Review titled A stress-free experience for both my son and I
by Kerry101 - Posted on 16 June 2023
I took my son to the outpatient department for a blood test. Staff were quick and efficient to get us seen, they were very kind and reassuring and explained everything so well in a child-friendly way to my son. The procedure was very quick and painless and it was a stress-free experience for both my son and I. He was really pleased with his little gift for the ‘bravest children’! A big thank you to the nurses for creating such a calm appointment
Visited June 2023
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Review titled Musgrove Park Hospital
Replied on 19 June 2023
Dear Kerry101 Thank you so much for sharing your wonderful feedback. I am so happy to hear your son’s blood clinic appointment in Children's outpatients was made to be a stress-free and calm experience! We very much appreciate blood tests can be very stressful for children and their families and our nursing team do such a fabulous job in providing the upmost support - I am so glad our nursing colleagues were able to provide you with all the attentive care you both needed. I will share your lovely feedback and thanks with the nursing colleagues who looked after you both. I will also share with the whole of the outpatient department and Children’s Unit. I am in no doubt everyone will be very appreciative of your thanks and very happy to hear about your feedback. Many thanks again. Dr Holly
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Review titled Knowledgeable and friendly staff
by Treeffy - Posted on 29 June 2023
Our 7-year-old son had major surgery on his hips and was in Acorn ward for recovery for 10 days. The surgery went well and everyone was amazing on the ward. Too many great people for us to mention anyone in particular. The staff were knowledgeable and friendly, very down-to-earth which we really appreciated.
Visited June 2023
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Review titled Musgrove Park Hospital
Replied on 30 June 2023
Dear Treeffy What fabulous feedback, thank you so much! I am extremely happy to hear your son’s hip surgery went well. I am so glad you experienced such supportive and proficient care from all our staff colleagues. I am also pleased you found everyone to be approachable and accessible during your stay with us. I appreciate it makes such a difference, to ensure your son’s stay was as comfortable and as least stressful for you all. I have shared your lovely feedback with everyone who looked after your son on Acorn ward and the Surgical and Anaesthetic teams who were involved in your son’s care. I have also shared your feedback with the whole of the Children’s unit. Your kind words will be so gratefully received, thank you! I wish your son all the best in his ongoing recovery at home. Kindest regards Dr Holly
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Review titled My daughter's inpatient stay on Oak Ward
by corvussm46 - Posted on 21 June 2023
My daughter was admitted to Oak ward with an eating disorder and was kept on the ward for 2 weeks to be supported with her eating and to increase her weight. Her care on the ward was excellent All of the staff on Oak ward, the nurses, doctors, HCA's, play specialists, teacher, cleaners, mental health team are all amazing. They are so friendly, kind and supportive, keep your spirits up and always make time for you despite being really busy and working in extremely hot and uncomfortable conditions (please give them some air conditioning) I couldn't have been happier with the care she received.
Visited June 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 22 June 2023
Dear Corvussm46 My name is Dr Holly. I am one of the Paediatric team members who responds to the feedback given by patients and their families. What superb feedback – thank you so much! That’s very kind of you to also empathise about how the lovely weather can be sometimes a little too hot for everyone! I am delighted you and your daughter received such attentive care and kindness throughout your admission. Our colleagues work tremendously hard to meet the individual needs of our children, young people and families and I am so pleased you were given the upmost support to make your daughter’s stay as comfortable as possible. I will share your wonderful feedback with all staff members on Oak ward who looked after you and your daughter and I have shared directly with Dr Anna Kyle. I will also share with the CAMHS and CEDs leads, the play therapists, the ward teacher, the cleaners as well as the wider Paediatric department. I am in no doubt your feedback will be extremely well received and it will be hugely appreciated! Thank you again for your lovely feedback! Kindest regards Dr Holly
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Review titled Good treatment Coleridge ward.
by Griff Barrett - Posted on 22 June 2023
Moved to Coleridge ward to recover after COVID treatment on Barrington ward. Treatment up to the same high standard during my 5 day stay. All staff friendly and smiley. Ward kept very clean. Thank you
Visited June 2023
Musgrove Park Hospital has not yet replied.
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Review titled Friendly and professional
by ELP - Posted on 16 June 2023
I brought my 6-month-old boy into outpatients to have bloods taken. I rang in to say there had been a bad accident coming in so I was going to be 10 minutes late, staff were very polite and understanding. Upon arrival the receptionist was lovely and professional, The two nurses who I dealt with were amazing. Very friendly to me and my son, kept him entertained and occupied whilst taking his bloods, he didn’t even notice it was happening. They were professional and kind to both of us. Efficient in their work, got it done quickly and without any extra fuss it was perfect.
Visited June 2023
Provided by Care opinion
Review titled Musgrove Park Hospital
Replied on 19 June 2023
Dear ELP Thank you so much for giving your time in sharing you and your son’s experience about our blood (phlebotomy) clinic service in our Children’s outpatients unit. I am very pleased to hear from the beginning everybody provided you with all the kindness, understanding and support needed to make this experience as least stressful as possible. Our Children's outpatient team do such an incredible job in ensuring children are supported and cared for during difficult hospital procedures and ensure appointments run as smoothly as possible - we are so fortunate to have them as part of our team. I will share your very kind comments with the receptionist and nursing team who looked after you and your son as well as the whole of the Children’s outpatient department and the Children’s unit as a whole. Everyone will be extremely pleased to hear about your wonderful feedback. Thank you Dr Holly
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Information supplied by Somerset NHS Foundation Trust