Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing care
Rated 5 stars out of 5
by Shirley - Posted on 11 April 2023
I had an asthma flare up and every member of staff was friendly and helpful. My input was respected and I was treated well. Even in a stressful season for everyone in the NHS, the Emergency Department still continues to shine. Thank you so much for your support.
Visited Accident and emergency services on April 2023
Review titled Newham Hospital
Replied on 11 April 2023
Dear Shirley Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from Newham Hospital which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Really grateful beyond words
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2023
End of April I became very ill and was sent to a&e. I had to have a double blood transfusion, and I cannot thank all of Newham General nurses and the amazing doctors and all the other staff as well. I was cared for beautifully, although I was very ill, I was in awe of how all of the nurses were so kind to me, the doctors were similar to my age, full of energy and goodness. I was given a bed, had transfusions, I was kept overnight as I was quite ill. I was provided breakfast bought to me, I was cared for and regularly monitored All the staff were so kind in caring for me, What more could I have asked for. Please my fellow patients, be kind and let things go, these doctors and nurses are under pressure and after all human beings just like the rest of us. I have experienced many negative things, but this wonderful experience will stay with me for life. Thank you to everyone at Newham General, you are so appreciated. I promise.
Visited Haematology on April 2023
Review titled Newham Hospital
Replied on 29 August 2023
Dear Patient Thank you for taking the time to send us such positive feedback about your recent A&E experience at Newham General Hospital. We were pleased that you were seen, cared for, and treated well by all staff. It is most rewarding to learn that staff have provided care and treatment in line with our Trust values and that you felt fully supported throughout. We will share your kind words with the department who we are sure, will be very happy to receive this. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Lovely team
Rated 5 stars out of 5
by Litsa Xiouri - Posted on 11 April 2023
My father was admitted after being at royal London hospital the staff here in heather ward have been amazing. He is now at end of life but the staff her are so professional from doctors to cleaning staff so fortunate for my family and father being in such a caring place.
Visited Stroke on April 2023
Review titled Newham Hospital
Replied on 12 April 2023
Dear Litsa Thank you for taking the time to share such positive feedback at what must be, a difficult time, for you and your family. We are pleased that the staff caring for, and around your father has been professional and caring throughout. We can only assume that this must be comforting for you all. We will ensure that your kind words are shared with the entire Heather Ward team, who we are sure will be most appreciative. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Zero detail of procedure provided
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
I am booked in for a procedure with the vascular team, and whilst I broadly understand the purpose of it, the detail of the procedure has long since left my simple brain while I lingered on the waiting list. I did receive a letter about my appointment, but that contained precisely zero details of the procedure. I have tried calling the hospital to speak to the Vascular Team, but the number provided in my SMS notification redirects quite quickly to a Tesco Mobile voicemail box. I don't hold out much hope for my message there being returned. I tried calling the hospital and they put me through to an automated menu, suggesting I press 6 to speak to the Vascular team. That doesn't work and it didn't work on any of the three occasions I attempted it. The hospital reception indicated I wasn't the first person to have told them that, and instead transferred my call to PALS. They didn't answer so now I have left a message and waiting indefinitely for PALS or a Tesco Mobile account holder to call me back and help me with more of the details of my scheduled surgery. This. Is. Crazy. The uncertainty is unfair. Clap all you like for the nurses and doctors, but accessing anyone to clarify what they're planning to do to me while sedated or under general anaesthetic seems impossible and I think that's totally unacceptable.
Visited Vascular surgery on March 2023
Review titled Newham Hospital
Replied on 27 March 2023
Dear patient Thank you taking the time to share your feedback following your recent contact at Newham Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address nuhpals.bartshealth@nhs.net . In the meantime, we will share your feedback with the department. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled No real care or treatment received.
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
We came into the emergency department after my husband was in a really bad incident. After sitting around for about 5/6 hours, fresh from the incident, in the middle of the night just answering questions from each person we were transferred to..along with police, and was just discharged, told to have paracetamol and ibro. No one even cleaned up his really bad cuts… his skin was off in a lot of areas & we even had to check if he had broken bones which shows how bad it all was. Now he’s currently sitting at home in such bad pain, not bandaged or cleaned with their help, no crutches which the police was surprised about. I am appalled by the lack of support honestly. He has infections and cannot even walk..he had to be on the wheelchair in the hospital, how bad did they have to see h to actually provide physical treatment?..will report this further.
Visited Accident and emergency services on March 2023
Review titled Newham Hospital
Replied on 27 March 2023
Dear patient Thank you taking the time to share your feedback following your visit to Newham Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address nuhpals.bartshealth@nhs.net . In the meantime, we will share your feedback with the department. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Emergency
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2023
I’m coming to this hospital for a month with a abdominal pain , vomiting, fever and no one did anything for me to help and guide me .
Visited Accident and emergency services on March 2023
Review titled Newham Hospital
Replied on 11 April 2023
Dear Patient Thank you for taking time to contact us with feedback about your care at Newham University Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised and provide appropriate support. Should you wish for this to happen, please liaise with the PALS Team on site who will be able to assist you further in the first instance. You will need to provide them with of your details i.e., hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to nuhpals.bartshealth@nhs.net; you can also speak to them on 020 7363 9292. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Thank you
Rated 5 stars out of 5
by Stewart Moysey - Posted on 05 February 2023
I attended the emergency treatment centre yesterday, I had to wait an hour or so and that was fine as the department was very busy. I was treated well, prescribed antibiotics. The staff do an amazing job, thank you to everyone that looked after me.
Visited Urgent care centre on February 2023
Review titled Newham Hospital
Replied on 06 February 2023
Dear Stewart Moysey Thank you for taking the time to send us such positive feedback about our staff at Newham General Hospital. We were pleased that you were treated well and the service provided by our staff in your words was "amazing". We will ensure that your kind words are shared with the team who we are sure, will be very happy to receive your comments. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Very friendly and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
My uncle was in east ham ward for about a week. He was in bad physical and mental health. I was very impressed with all the nursing staff who treated him with a lot of care and respect. It was also nice to see staff joking and raising his spirits which helped him immensely and put his families minds at ease.
Visited General Medicine on January 2023
Review titled Newham Hospital
Replied on 02 February 2023
Dear patient Thank you for your email, sharing the positive experiences with us and to pass on your praise for quality of care and professionalism of the nursing team on East Ham ward at Newham Hospital. We share a common goal at Barts Health to make sure the care we provide is as good as it can be. We want patients to have access to high quality care when they need it, and to feel supported at all times. I am extremely proud of the many things we do well and of all the teams here at Barts Health. I am grateful for the time you have taken to let us know about your experience. I have passed your kind email to the executive management team at Newham Hospital so that this can be shared with the wider teams involved in your uncle's care. Thank you again for taking the time to write and I hope your uncle is soon on the road to recovery. Kind regards Central Complaints Team
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Review titled Professional, courteous and friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2023
I was admitted at the day case unit, forest ward today and the level of professionalism was beyond measure. Everyone who took care of me ( consultants,nurses,anaesthetists,HCA's etc) was courteous, showed great empathy and was always ready to help. I am very grateful and I say a 'big thank you' to the team.
Visited Gynaecology on January 2023
Review titled Newham Hospital
Replied on 04 January 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Rude staff and very unhygienic
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
I was been kept in a room majors bed , sink had a blood in it , water not working in sink , no hand soap , bins were completely full of rubbish , no food was offer for someone is diabetes or even water . Was in for 10 hours and no one care about patients and all staffs laugh and joke in major fast tracks co ordinaries area , when question they started rude and rather then helping they all jump on you and talking and laughing behind and said do what ever you like. This is newham hospital and since begin to end it’s bad ,bad . When ask that patient want to use toilet as a diabetic then don’t care and patient waited for 6 hours and the list can go . .
Visited Accident and emergency services on December 2022
Review titled Newham Hospital
Replied on 28 December 2022
Dear patient Thank you for taking time to contact us with feedback following your admission at Newham Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Advice and Liaison Service. You will need to provide them with your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to nuhpals.bartshealth@nhs.net You can also contact them by telephoning02073639292 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
Information supplied by Barts Health NHS Trust