Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2022
It’s simply horrible. All sick people waiting hours after hours. No service no attendant nothing. Securitise are very rude. I didn’t understand how someone sick, came for emergency treatment and have to wait for 9 hours. I filled my 9 hours I’m leaving now without having any kind of treatment. This is NHS. This is the fatalities of a first world European country. Three cheers for NHS.
Visited Accident and emergency services on December 2022
Review titled Newham Hospital
Replied on 02 January 2023
Dear patient Thank you for taking the time to share your feedback following your visit to Newham Hospital , from which we are disappointed that your experience has been less than satisfactory. We are really sorry for distress to an already stressful situation. We would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email nuhpals.bartshealth@nhs.net or Tel. No. 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled 9 Hours of being pushed around
Rated 2 stars out of 5
by Annmarie Alao - Posted on 13 December 2022
We came here early this morning (7 am) as my son was in extreme pain due to a perianal abscess. The GP has been fobbing us off for weeks. We were assessed fairly quickly but have had to wait nearly a further 5 hours to be seen by the surgeon. During this time I have been told twice that I cannot take a seat as they are only for patients. I have been moved along to different areas three times as apparently I was in the way. 1. I did not unilaterally choose to sit somewhere. It was allocated to me by a nurse. 2. I have now lost track of where my son is. So many different people have moved me that I doubt that they know where I am. 3. It would be nice to actually know what is going on but no one has bothered to update me. I’m very angry.
Visited Accident and emergency services on December 2022
Review titled Newham Hospital
Replied on 14 December 2022
Dear Annmarie Alao Thank you for taking the time to share your feedback following your visit to Newham Hospital with your son, from which we are disappointed that your experience has been less than satisfactory. No one needs to feel the way that you have described and to lose knowledge of your son's whereabouts with no communication forthcoming, would have added distress to an already stressful situation. We would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email nuhpals.bartshealth@nhs.net or Tel. No. 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Not great
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2022
Waiting times are way too long and not enough space in the waiting area for patients and some are forced to stand. Nurses and Doctors are very lovely however the receptionist was extremely rude. Wouldn’t look up from her desk to acknowledge people and shouted at many patients for asking relevant questions. Had absolutely no compassion or sympathy for anyone and was enjoying herself behind the screen with other receptionists staff having a laugh and gossiping. Would not recommend solely based on her attitude.
Visited Accident and emergency services on November 2022
Review titled Newham Hospital
Replied on 29 November 2022
Dear patient Thank you for taking the time to contact us at Barts Health NHS Trust. We are sorry to read your email and of course apologise that your experience did not meet the expectation you had of us. We would be grateful if you could provide us with your details so we can investigate and feedback to you the outcome of the investigation. Kindly forward your details to nuhpals.bartshealth@nhs.net Thank you Central Complaints Team
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Review titled Bad communication and neglect
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
I was in delivery suite one of the midwives started her shift knowing I’m having contractions and in pain didn’t introduce herself or ask how I am instead forced a blood dpressure machine on me and didn’t communicate about the baby monitor when previous staff said it can be off in 30 minutes I had to use the toilet so removed baby monitor as it wasn’t reading my baby movements she came back and was extreamly rude and said your refusing the baby monitor did not give a chance to speak she started her shift at 8pm and I was just walking around as I have been advised to walk around and I see her in staff room watching tv at reported time 9:30pm I didn’t know midwives get payed to watch tv it’s coming to 2 hours now she still hasn’t come to do her obs . But is still watching tv unbelievable
Visited Maternity services on November 2022
Review titled Newham Hospital
Replied on 01 December 2022
Dear patient Thank you for taking the time to share your observations and experience of the Maternity Triage Service at Newham Hospital. Your views and feedback are taken very seriously, and we will ensure that this is escalated to relevant personnel. We would be grateful if you could forward your details to our PALS team at this email address nuhpals.bartshealth@nhs.net so we can share the outcome of our investigation with you Kind regards Central Complaints Team
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
I went in emergency department with high blood pressure which is happening for first time in my life. No one even check me i have to wait 8 hours and I still didn't see any doctor to tell me where is a problem so i have to go home and look after me by myself. So why it's called emergency if there is nothing emergency . I'm very disappointed of service and staff when you try to ask them something they are telling you wait or go like they don't care about us. Nobody will go there if it's feeling well. They treat us like we are stupid and we don't understand. Yes i don't have medical education that's why I am there. Very very disappointed.
Visited Accident and emergency services on November 2022
Review titled Newham Hospital
Replied on 17 November 2022
Dear patient Thank you for taking time to contact us with feedback. We are very sorry to read of your poor experience at Newham University A&E Department. We would be grateful if you could give us the opportunity to investigate your concerns and respond back to you. In order to do so can you send you contact details to our PALS team on site at this email address nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Mockery
Rated 1 star out of 5
by Vadim Ursachi - Posted on 19 November 2022
You're kidding people, I've been sitting since 7 p.m., now it's 4:20 p.m. and I'm still waiting for a scan along with over 40 other people that no one calls.
Visited Accident and emergency services on November 2022
Review titled Newham Hospital
Replied on 19 November 2022
Dear patient Thank you for taking time to contact us with feedback. We are sorry to read that the care provided at Newham University fell below the expectation you had of us. We value your feedback and would like to share this with the department to improve the service. we would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Disappointed
Rated 1 star out of 5
by Anonymous - Posted on 30 December 2022
I went to a&e due to moderate upper back and chest pain. I waited almost 4 hours to be seen by a triage nurse who took my vital signs and sent me to the urgent treatment centre. I waited for another 2-3 hours to be seen by a doctor who just listened to my chest and gave me 2 weeks worth of medication. No tests were done like an ecg or X-ray. Surely if someone comes stating they have chest pain whether it’s from back pain or something else, an ecg or X-ray would be done. But none of that was done. It’s as if as they couldn’t be bothered to listen and just wanted to get rid of me. I was even told just to go to my gp next time because they deal with emergencies. Don’t they realise that chest pain can lead to serious problems? I’m very disappointed in this hospital and would not recommend anyone to come here unless this hospital changes.
Visited Accident and emergency services on November 2022
Review titled Newham Hospital
Replied on 02 January 2023
Dear patient Thank you for taking the time to share your feedback following your visit to Newham Hospital , from which we are disappointed that your experience has been less than satisfactory. No one needs to feel the way that you have described and we would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email nuhpals.bartshealth@nhs.net or Tel. No. 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Tried to rebook appointment
Rated 3 stars out of 5
by Marie - Posted on 31 October 2022
I had to rebook my scan appointment as I couldn't make it but when I call the number it just rings, been trying for 3 days. So disappointed, just transferred to this hospital.
Visited Obstetrics on October 2022
Review titled Newham Hospital
Replied on 01 November 2022
Dear Marie Thank you for taking the time to contact us at Barts Health. We are sorry to read of the concerns that you have escalated to us and of course apologise that your experience has fallen short of your expectation. Please can you forward your details to our PALS team on site who will be able to assist you further. Their email address is nuhpals.bartshealth@nhs.net Kind regards Central Complaints
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Review titled A heartfelt thanks…
Rated 5 stars out of 5
by Mrs Jaspreet Ubhi - Posted on 06 January 2023
My daughter was born at Newham Hospital in October last year. My experience with the hospital was unforgettable, more so indescribable. If anyone would have told me my labour journey would have been that great I wouldn’t have believed them. I remember everyone scaring me about labour prior to giving birth but the NHS staff at Newham were brilliant. I felt blessed to be in the presence of such supportive and caring staff. I look back and think about the day and nights I saw staff running around patients to make them comfortable. The staff here are completely underrated… I cannot describe in words how pleased I was with the care received. Thank you so much for helping me on my journey to motherhood. Unfortunately soon after my daughter was born my Dad passed away and my thought of giving the hospital staff 5* feedback took a back seat so I apologise. I would like to thoroughly thank the staff in Larch antenatal, Labour and Birth units. You were all immensely supportive through my Labour journey and post. I could see how hard you all worked to help patients despite some unhappy patients you all pushed through to provide the best care for everyone. I feel privileged to have been able to experience this and I cannot wait to have my second child. Thank you!
Visited Maternity services on October 2022
Review titled Newham Hospital
Replied on 06 January 2023
Dear Mrs Ubhi Thank you very much for taking the time to provide such positive feedback about the “outstanding compassionate care” you received from our labour ward which we will ensure is shared with the team. We are very sure that they will be very happy to receive your kind comments. Kind regards Central Complaints Team
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Review titled Outstanding care!
Rated 5 stars out of 5
by Debra Kaylor - Posted on 16 November 2022
I spent 4 days on Manor Park ITU before being transferred to a ward under the care of the same team. I cannot praise them enough, and I know if it wasn't for their outstanding practice I wouldn't have pulled through after contracting Pneumonia and Sepsis. Their kindness and care shone through, and as ill as I was at ease that I was being cared for by a team of outstanding consultants, Doctors and nurses that were doing their upmost best to get me well. They never left my side and informed me of everything they were doing, and I have never seen such a dedicated team working so hard on ITU and the ward I was taken to after I began to get well. I can't thank you all enough! and I am so proud to be able to say that I have this amazing hospital on my doorstep! Thank you, thank you, thank you!
Visited Intensive Care on October 2022
Review titled Newham Hospital
Replied on 17 November 2022
Dear Debra Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham University Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust