Newham Hospital
Glen Road, Plaistow, London, E13 8SLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No real care or treatment received.
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
We came into the emergency department after my husband was in a really bad incident. After sitting around for about 5/6 hours, fresh from the incident, in the middle of the night just answering questions from each person we were transferred to..along with police, and was just discharged, told to have paracetamol and ibro. No one even cleaned up his really bad cuts… his skin was off in a lot of areas & we even had to check if he had broken bones which shows how bad it all was. Now he’s currently sitting at home in such bad pain, not bandaged or cleaned with their help, no crutches which the police was surprised about. I am appalled by the lack of support honestly. He has infections and cannot even walk..he had to be on the wheelchair in the hospital, how bad did they have to see h to actually provide physical treatment?..will report this further.
Visited Accident and emergency services on March 2023
Review titled Newham Hospital
Replied on 27 March 2023
Dear patient Thank you taking the time to share your feedback following your visit to Newham Hospital. We are sorry and disappointed that your experience fell below the standards we aspire to, here at Barts Health NHS Trust. We would welcome the opportunity to look into this in a more detailed and personalised way; if you would like this happen, please liaise with the PALS Team on site. Kindly note that you will need to provide them with your NHS or hospital number, full name, date attended, contact number (would also be useful) and a summary so that they can ensure that the correct episode is reviewed. They can be contacted by email address nuhpals.bartshealth@nhs.net . In the meantime, we will share your feedback with the department. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Emergency
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2023
I’m coming to this hospital for a month with a abdominal pain , vomiting, fever and no one did anything for me to help and guide me .
Visited Accident and emergency services on March 2023
Review titled Newham Hospital
Replied on 11 April 2023
Dear Patient Thank you for taking time to contact us with feedback about your care at Newham University Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised and provide appropriate support. Should you wish for this to happen, please liaise with the PALS Team on site who will be able to assist you further in the first instance. You will need to provide them with of your details i.e., hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to nuhpals.bartshealth@nhs.net; you can also speak to them on 020 7363 9292. Kindest regards Central Complaints Team Barts Health NHS Trust
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Review titled Thank you
Rated 5 stars out of 5
by Stewart Moysey - Posted on 05 February 2023
I attended the emergency treatment centre yesterday, I had to wait an hour or so and that was fine as the department was very busy. I was treated well, prescribed antibiotics. The staff do an amazing job, thank you to everyone that looked after me.
Visited Urgent care centre on February 2023
Review titled Newham Hospital
Replied on 06 February 2023
Dear Stewart Moysey Thank you for taking the time to send us such positive feedback about our staff at Newham General Hospital. We were pleased that you were treated well and the service provided by our staff in your words was "amazing". We will ensure that your kind words are shared with the team who we are sure, will be very happy to receive your comments. Best wishes Central Complaints Team Barts Health NHS Trust
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Review titled Very friendly and caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 01 February 2023
My uncle was in east ham ward for about a week. He was in bad physical and mental health. I was very impressed with all the nursing staff who treated him with a lot of care and respect. It was also nice to see staff joking and raising his spirits which helped him immensely and put his families minds at ease.
Visited General Medicine on January 2023
Review titled Newham Hospital
Replied on 02 February 2023
Dear patient Thank you for your email, sharing the positive experiences with us and to pass on your praise for quality of care and professionalism of the nursing team on East Ham ward at Newham Hospital. We share a common goal at Barts Health to make sure the care we provide is as good as it can be. We want patients to have access to high quality care when they need it, and to feel supported at all times. I am extremely proud of the many things we do well and of all the teams here at Barts Health. I am grateful for the time you have taken to let us know about your experience. I have passed your kind email to the executive management team at Newham Hospital so that this can be shared with the wider teams involved in your uncle's care. Thank you again for taking the time to write and I hope your uncle is soon on the road to recovery. Kind regards Central Complaints Team
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Review titled Professional, courteous and friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2023
I was admitted at the day case unit, forest ward today and the level of professionalism was beyond measure. Everyone who took care of me ( consultants,nurses,anaesthetists,HCA's etc) was courteous, showed great empathy and was always ready to help. I am very grateful and I say a 'big thank you' to the team.
Visited Gynaecology on January 2023
Review titled Newham Hospital
Replied on 04 January 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Rude staff and very unhygienic
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
I was been kept in a room majors bed , sink had a blood in it , water not working in sink , no hand soap , bins were completely full of rubbish , no food was offer for someone is diabetes or even water . Was in for 10 hours and no one care about patients and all staffs laugh and joke in major fast tracks co ordinaries area , when question they started rude and rather then helping they all jump on you and talking and laughing behind and said do what ever you like. This is newham hospital and since begin to end it’s bad ,bad . When ask that patient want to use toilet as a diabetic then don’t care and patient waited for 6 hours and the list can go . .
Visited Accident and emergency services on December 2022
Review titled Newham Hospital
Replied on 28 December 2022
Dear patient Thank you for taking time to contact us with feedback following your admission at Newham Hospital. We were very disappointed and sorry to learn that your experience did not match the expectation you had of us. We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the team in the Patient Advice and Liaison Service. You will need to provide them with your details i.e. hospital or NHS, number, full name etc. and a more detailed summary of your experience which you can send via email to nuhpals.bartshealth@nhs.net You can also contact them by telephoning02073639292 for further guidance and support. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 31 December 2022
It’s simply horrible. All sick people waiting hours after hours. No service no attendant nothing. Securitise are very rude. I didn’t understand how someone sick, came for emergency treatment and have to wait for 9 hours. I filled my 9 hours I’m leaving now without having any kind of treatment. This is NHS. This is the fatalities of a first world European country. Three cheers for NHS.
Visited Accident and emergency services on December 2022
Review titled Newham Hospital
Replied on 02 January 2023
Dear patient Thank you for taking the time to share your feedback following your visit to Newham Hospital , from which we are disappointed that your experience has been less than satisfactory. We are really sorry for distress to an already stressful situation. We would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email nuhpals.bartshealth@nhs.net or Tel. No. 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled 9 Hours of being pushed around
Rated 2 stars out of 5
by Annmarie Alao - Posted on 13 December 2022
We came here early this morning (7 am) as my son was in extreme pain due to a perianal abscess. The GP has been fobbing us off for weeks. We were assessed fairly quickly but have had to wait nearly a further 5 hours to be seen by the surgeon. During this time I have been told twice that I cannot take a seat as they are only for patients. I have been moved along to different areas three times as apparently I was in the way. 1. I did not unilaterally choose to sit somewhere. It was allocated to me by a nurse. 2. I have now lost track of where my son is. So many different people have moved me that I doubt that they know where I am. 3. It would be nice to actually know what is going on but no one has bothered to update me. I’m very angry.
Visited Accident and emergency services on December 2022
Review titled Newham Hospital
Replied on 14 December 2022
Dear Annmarie Alao Thank you for taking the time to share your feedback following your visit to Newham Hospital with your son, from which we are disappointed that your experience has been less than satisfactory. No one needs to feel the way that you have described and to lose knowledge of your son's whereabouts with no communication forthcoming, would have added distress to an already stressful situation. We would like to apologise for this. If you require any support with this matter, please liaise with the PALS Team on site who can be contacted via email nuhpals.bartshealth@nhs.net or Tel. No. 0207 363 9292. Kind regards Central Complaints Team Barts Health NHS Trust
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Review titled Not great
Rated 3 stars out of 5
by Anonymous - Posted on 28 November 2022
Waiting times are way too long and not enough space in the waiting area for patients and some are forced to stand. Nurses and Doctors are very lovely however the receptionist was extremely rude. Wouldn’t look up from her desk to acknowledge people and shouted at many patients for asking relevant questions. Had absolutely no compassion or sympathy for anyone and was enjoying herself behind the screen with other receptionists staff having a laugh and gossiping. Would not recommend solely based on her attitude.
Visited Accident and emergency services on November 2022
Review titled Newham Hospital
Replied on 29 November 2022
Dear patient Thank you for taking the time to contact us at Barts Health NHS Trust. We are sorry to read your email and of course apologise that your experience did not meet the expectation you had of us. We would be grateful if you could provide us with your details so we can investigate and feedback to you the outcome of the investigation. Kindly forward your details to nuhpals.bartshealth@nhs.net Thank you Central Complaints Team
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Review titled Bad communication and neglect
Rated 1 star out of 5
by Anonymous - Posted on 30 November 2022
I was in delivery suite one of the midwives started her shift knowing I’m having contractions and in pain didn’t introduce herself or ask how I am instead forced a blood dpressure machine on me and didn’t communicate about the baby monitor when previous staff said it can be off in 30 minutes I had to use the toilet so removed baby monitor as it wasn’t reading my baby movements she came back and was extreamly rude and said your refusing the baby monitor did not give a chance to speak she started her shift at 8pm and I was just walking around as I have been advised to walk around and I see her in staff room watching tv at reported time 9:30pm I didn’t know midwives get payed to watch tv it’s coming to 2 hours now she still hasn’t come to do her obs . But is still watching tv unbelievable
Visited Maternity services on November 2022
Review titled Newham Hospital
Replied on 01 December 2022
Dear patient Thank you for taking the time to share your observations and experience of the Maternity Triage Service at Newham Hospital. Your views and feedback are taken very seriously, and we will ensure that this is escalated to relevant personnel. We would be grateful if you could forward your details to our PALS team at this email address nuhpals.bartshealth@nhs.net so we can share the outcome of our investigation with you Kind regards Central Complaints Team
Information supplied by Barts Health NHS Trust