Norfolk and Norwich University Hospital
Colney Lane, Norwich, Norfolk, NR4 7UYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Staff
Rated 5 stars out of 5
by Anonymous - Posted on 05 June 2023
I couldn’t praise the staff in the Gynaecology department more if I tried. The second I sat down everything was explained to me so well and I just felt so at ease. My first experience with this hospital and I’m so glad it was a good one. Thank you thank you thank you!
Visited Gynaecology on June 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Amazing care and compassion. A big thank you!
Rated 5 stars out of 5
by Adrian Quinn - Posted on 18 June 2023
My daughter needed to visit A&E on two occasions this weekend for infection and pain due to recent removal of wisdom teeth. She was seen promptly on both occasions and received excellent care and compassion from staff. We would like to thank A&E staff for being amazing.
Visited Accident and emergency services on June 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Amazing Service - Broken Big Toe -
Rated 5 stars out of 5
by Carl - Posted on 15 June 2023
Arrived with my wife around 4:45pm and we were dealt with, booked in, x-rayed and out in 45 minutes. Staff were very helpful, friendly and professional. Thanks
Visited Accident and emergency services on June 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Incredible Treatment
Rated 5 stars out of 5
by Peter Carrington - Posted on 21 June 2023
My wife has been under the Oncology and Surgical department, the doctor's and nurses are an example of the very best of the NHS and I cannot thank them enough.
Visited Oncology - Clinical on June 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah Yerbury - Posted on 28 June 2023
Arrived with my husband after he had an accident, seen immediately. Professional, friendly and understanding staff of all grades. Treated with care, respect and efficiency. Thank you!
Visited Accident and emergency services on June 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Queenie - Posted on 20 June 2023
Great professional service Especially thank you critical care complex team Help us to do the most difficult situation Thanks the team helping us professionally with compassion Great practice Can't thanks enough to guides us through the farewell to our love one
Visited Accident and emergency services on June 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled My mother's eye clinic appointment
Rated 5 stars out of 5
by Mrs Anne Jones - Posted on 13 June 2023
We attended today for my mother's appointment. I accompanied her as she's nearly 90 and has limited vision. Mum's appointment letter said to allow 2 hours. It was a little over that but we were not concerned as we could understand that it's a progression between eye test, scan and then Dr and Consultant meeting. It all worked really well. All of the staff we met were helpful, kind and happy to fully explain anything my mum or I, as her supporter, needed further help on. Thank you to all the staff in this very busy clinic. All staff introduced themselves and explained what their particular part in the process involved. I was so impressed at their skills at making their users feel welcome and at ease. Clearly this part is alongside and together with their remarkable technical and professional skills. Thank you so much- we were both hugely impressed. We could see how busy the department was this afternoon, but everything seemed to work very efficiently. I could see an awful lot of hard work going on from all the staff seeing all these people, but even by the end of the afternoon, there was still so much energy in action. Thank you.
Visited Ophthalmology on June 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Really caring and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 02 July 2023
I arrived at A & E on Friday 30th June having had a fall and hurting my foot some 3 weeks previously. It was not getting better and my GP told me to go to A & E. I was dreading the prospect but the staff and the process was so good, I cannot thank them enough.
Visited Accident and emergency services on June 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Waiting time 45+ weeks
Rated 1 star out of 5
by Mrs Carver - Posted on 14 June 2023
My GP referred my 14yr old daughter for an urgent appt as she has been having breathing problems for the last 2 months, he heard something when listening to her heart, they have downgraded the referral without seeing her to a routine appt with a waiting time I was told by the booking team of 45* week wait. This is disgusting and unacceptable that a 14yr old now has to spend nearly a year not being able to go out and enjoy herself and ignoring an urgent referral by a medical professional who has seen her and felt the need to refer her.
Visited Cardiology on June 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled So many caring people
Rated 4 stars out of 5
by Anonymous - Posted on 16 June 2023
It’s a wonder how the team continues to smile and care under the pressure they face. Professional, caring & there for you. For so many people at the same time. Yes it gets hectic, and when it’s your turn, the team focus on you not the 100 other jobs they need to do.
Visited Orthopaedics on June 2023
Norfolk and Norwich University Hospital has not yet replied.
Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust