Norfolk and Norwich University Hospital
Colney Lane, Norwich, Norfolk, NR4 7UYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
After having chest pains for 2 days i decided to head up to a and e Norwich. I was seen as soon as i got in the door. Had some quick test which showed it wasn't a heart attack. Then i was sent to a and e majors/minors waiting area. So, I was clearly in a lot of pain in my heart/chest area (which we later find out was a cracked rib applying pressure/pain to my heart) and was sitting in this waiting area on uncomfortable chairs. It was 3 am and had very little sleep. In the end i literally had to find a member of staff and ask for some help. They then got me on a bed and done more tests etc. Fitted a blood canula. Eventually they got me to xray and saw what the problem was. But there was people with cut fingers and a sprained ankle being seen before myself and another guy who was clearly in a bad way. They certainly need to learn to prioritize as to who needs help the most rather than who's been there the longest. If I'd have waited 2 hours for an ambulance I'd have been seen a lot sooner than making my own way up there. I understand the staff shortages etc but it was an absolute dire situation. There needs to be a system about priority. Even a 10 year old could work that out. All the staff were friendly and i respect all those who helped me but the big wigs higher up need to get the whole department running better.
Visited Accident and emergency services on May 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Exemplary care
Rated 5 stars out of 5
by Danielle E - Posted on 31 May 2023
I cannot thank the gynaecology team enough, from the bottom of my heart - thank you. You took care of me in my most frightening moments, nothing was too much to ask and it is because of you I am now safely at home. From first referral to the department, to admission, emergency surgery and aftercare - I cannot fault the team. The staff on my ward, the surgeons - everyone - I felt taken care of, I felt safe. Everyone was so friendly and caring, professional, approachable. Not often one for hospital food I can honestly say I looked forward to my meals and the smiling faces of the staff bringing myself and my husband tea. You were there for us in a time of pain and loss, what you do for people every day I cannot even imagine doing in one. Thank you for your service, thank you for keeping us safe, thank you.
Visited Gynaecology on May 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Super efficient, Professional & kind.
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2023
Had a wonderful, Professional & patient Doctor assess my presenting complaint with such kindness too. I was soon on my way much reassured. I can't name names unfortunately as per guidelines but to say I visited A&E this afternoon (26/4) supported by my sister. Thank you !
Visited Accident and emergency services on April 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Peter Older - Posted on 05 June 2023
At approximately 10pm on the 20th April, whilst on holiday in Norfolk, I fell unconscious with what I now know to be a Cardiac Arrest. I was very promptly treated at the scene by an excellent team of paramedics, who then handed me over to a cardiac team at the Norwich Hospital. Although I was unaware of what was happening, I apparently put up a bit of a fight which, fortunately for me, the cardiac team won and I am now recovering back in Devon. May I thank your hospital, the cardiac unit, and the paramedics for giving me another chance. The NHS at it’s best.
Visited Cardiology on April 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Pacemaker replacement
Rated 5 stars out of 5
by Mr Neville Keith Brown - Posted on 24 April 2023
I had a pacemaker replaced 22-04-23. Everything very efficient and quick. Do not live in Norwich and do not have a car so the pre assessment phone call was wonderful. Had my yearly check 22-02-23 and found I needed a replacement pacemaker. By the 22-04-23 new one fitted. Male & female nurses were so kind . Well Done everyone.
Visited Cardiology on April 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Great experience sdem medical
Rated 4 stars out of 5
by Jill Staines - Posted on 21 March 2023
Sent here by my gp and nervous about it after 2 awful experiences in a&e last year involving hours of waiting and overcrowding in a depressing area. It couldn't have been more different. Only a handful of people waiting. Blood pressure, ecg and bloods done soon after arrival and only a short wait to see the doctor. He seemed to have plenty of time for me and such a personable guy. The whole area was bright, very clean and all the staff were so friendly. I don't know if a&e has improved but there was no comparison between the a&e of summer 2022 and the sdem of March 2023.
Visited Don't know on March 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Great and professional practice
Rated 5 stars out of 5
by Karen - Posted on 16 March 2023
I had my 3yrs mammogram and got call back had mammogram at hospital and then ultrasound it was a cyst had fluid drawn off and all fine nurse and doctor made me feel at ease at all times so please all you people due a mamagram have it done for it could save your life
Visited Breast cancer services on March 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Can't thank enough
Rated 5 stars out of 5
by Harriet Mobbs - Posted on 01 April 2023
From reception staff all the way up to consultant. The professionalism, team work and empathy shown was phenomenal. This resounded all the way through from there to theatre and wards. The whole experience be it over 2yrs In The process. But when it came to the crunch and the operation had to happen. There was no faltering anything. Even down to the catering and cleanliness of the hospital. I am in debited to all the people who made my life better. I thank you
Visited Ear, Nose & Throat on March 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Outstanding, Compassionate care
Rated 5 stars out of 5
by Tina & Graeme Smith - Posted on 31 March 2023
Sadly my 91yr old mother in law died in A&E today. Our time spent in resus was lengthy but the treatment from the Doctorst and nurses was outstanding, they were so caring and compassionate to all of us, always checking we were ok and when the end came staying with me, giving me much needed support. They thought of every single tiny detail to make it less traumatic for us, from the moment we got there til saying goodbye to us at the doors. We will be forever thankful for how they made a bad day a bit easier.
Visited Accident and emergency services on March 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Couldn't be better
Rated 5 stars out of 5
by C Howard - Posted on 12 February 2023
My second weekend trip to the emergency eye clinic in six months. All staff I've met were kind, efficient and reassuring. Thank you.
Visited Ophthalmology on February 2023
Norfolk and Norwich University Hospital has not yet replied.
Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust