Norfolk and Norwich University Hospital
Colney Lane, Norwich, Norfolk, NR4 7UYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 02 May 2023
My 15 year old son broke his leg quite badly in early February. The care & compassion he has recieved, and continues to recieve, from every hospital employee we have come into contact with has been outstanding. From the paramedics who helped to get him out of the back of my car when I arrived at a & e with him, to the nurses on the ward during his week long stay, to the hospital porters who transported him to & from theatre and made us both laugh, to his excellent surgeon, the anaesthetists, the orthopaedic nurses. Everyone has been professional & kind & helped my son get back on his feet again. I honestly have nothing negative to say about our time at the hospital. Thankyou so much.
Visited Orthopaedics on February 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Bruce - Posted on 25 November 2023
I have for several Months been receiving ongoing treatment from the respiratory department at the Hospital, including regular pre booked telephone appointments from respiratory nurses. I have to say my care I have received has been amazing nothing has been to much trouble for them, they are always available for help and advice. An extremely efficient department at the Hospital. Thank you all
Visited Don't know on February 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Top class service
Rated 5 stars out of 5
by Anonymous - Posted on 25 January 2023
From my first appointment with cardiology to my procedure last Friday the service I received was first class.
Visited Cardiology on January 2023
Norfolk and Norwich University Hospital has not yet replied.
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Review titled CT results not given
by Dee59 - Posted on 03 February 2023
During a breast cancer radiotherapy plotting CT last September it was discovered I had a nodule and consolidation on my lung. I was informed of this by telephone in September, and told not to worry. The hospital also advised that they wouldn't do another CT for 12 weeks, this would be in order to look for any changes from the initial CT. This left me very apprehensive as 12 weeks seemed a very long time to wait, especially as I had only recently been diagnosed with breast cancer. My CT appointment was in December, which I attended. It is now the first week in February and I have heard nothing from the NNUH. I am presuming that no news is good news. I am still very apprehensive about the results and receiving some form of reassurance from the hospital would put my mind at rest somewhat.
Visited January 2023
Provided by Care opinion
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Kind, informative and efficient.
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2022
All the staff who helped me in A&E were fantastic, the triage nurse noticed I queued in the wrong place, 2 other patients in distress were monitored, the staff who patched me up were speedy, kind, informative, efficient and still had time for humour. Thank you.
Visited Accident and emergency services on December 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 05 December 2022
Visit to a&e late evening. Although they were busy it was very efficient and quick. All staff were so helpful and friendly.
Visited Accident and emergency services on December 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Shocking lack of communication
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2022
While i understand the challenges the NHS are going through with staff shortages, it doesnt take much to communicate with people rather than just leaving them in a waiting room for 5 hours without any idea of whats happening. My son was sent for blood test and then ppst blood test had to wait for more than 5 hours with not one person checking on him or communicating whats happening to all the poor people sat there for hours in the same boat.
Visited Accident and emergency services on December 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Karen - Posted on 01 January 2023
My experience in minors was excellent. I visited the dept as I had been knocked off my cycle. Staff were very helpful and minors were well organised, I had been expecting a long wait but this was not the case. As a retired Staff Nurse I felt really proud of the care I received
Visited Accident and emergency services on December 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Terrible experience
Rated 1 star out of 5
by Ozge - Posted on 01 January 2023
Yesterday I went the hospital because of extreme pain on my left side of body. after 6 hours doctor told that I have kidney infection. I started to use antibiotics and pain relief which they gave me. But other day I had extraordinart pain and I was feeling like I have heart attack. I was crying with to much pain. Someone told me that they prepared pain killer but first I should see nurse. I waited one hour long in front of nurse door in a very very bad situation but they did not care. In this hospital staff does not care the patients and they are so slow while working. They don’t focus their job. I felt so unsecure. Because I was feeling so so bad because of extreme kidney and heart pain but they did not look at me.
Visited Emergency Abdominal Surgery on December 2022
Norfolk and Norwich University Hospital has not yet replied.
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Review titled Might as well stay home
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2022
The following is the experience and opinion of a former medical professional with a background in epidemiology, emergency medicine, and rolling out a nationwide private healthcare program. I have seen good and bad hospitals around the world. My 4 year old son, who has epilepsy, had a fever for a couple days and then his fever was consistently spiking over 40.5*. We called 999 and the paramedic arrived in about an hour. The paramedic recommended taking my son to the hospital based on the crackle in my sons chest, his cough, tremors, and extreme high grade fever. I drove an hour to the hospital and was very quickly brought back to a bed in the A&E ward. I was impressed with the speed with which they got my son a bed… but it was all downhill from there. Upon intake, less than the basic vitals were recorded (his temperature wasn’t even recorded and we were there for extreme fever). I relayed a lot of notes at intake but none of it was recorded. After sitting there for two hours without a word from anyone someone came by to take his basic vitals. This person did not appear to be a licensed practitioner. I requested that my sons temperature be taken and it was 40.1*. A nurse came by fifteen minutes later to administer paracetamol. That was it for another 90 minutes until the doctor arrived. No information about existing medicinal conditions (epilepsy) or the cause for the visit appeared to have been relayed verbally or in my sons chart. No chest x-ray was performed (the paramedic suggested they might do one based on the crackles in his chest). No bloodwork, urinalysis, or any other labs were performed. I was told it was “probably a viral infection” and to take my son home and if he doesn’t improve in 5-7 days then to come back and maybe they’d treat him with antibiotics for a bacterial infection. That was it. No tests. No lab work. Diagnosis? Maybe a virus but if not probably bacterial. So, we learned nothing new and no labs were performed. Overall, I might expect this if I were in a third world country—and this review is limited to the A&E as I cannot speak to the quality or qualifications of other departments—but next time I will be driving to London. My son continues to have high grade fever. Nothing has been treated and no treatment plan is in place. We were told we could just leave without any formal discharge process or care plan. Would not recommend unless it’s a fire emergency and time is of the essence.
Visited Accident and emergency services on November 2022
Norfolk and Norwich University Hospital has not yet replied.
Information supplied by Norfolk and Norwich University Hospitals NHS Foundation Trust