Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Anxiety about hysterectomy
by microscopiumjj37 - Posted on 11 April 2023
Pre operation morning. I was terrified and my anxiety had gone through the roof. I pre warned staff at my MRSA , height and weight pre check how terrified I was and would be. On arrival to the ward they would not allow my husband in because I was in a women's only ward. It took an awful lot of convincing for me to enter the ward. I couldn't cope with being surrounded by other people and was moved into an isolated room and left. This didn't help my anxiety and I had to have additional sedation before going into surgery. If the staff had listened and let my husband stay to keep me calm this wouldn't have happened. On the positive, the surgery and post operation care was amazing and all staff worked really hard to help and support me.
Visited March 2023
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Review titled Pilgrim Hospital
Replied on 17 April 2023
Dear microscopiumjj Thank you for taking time to share your experience, we are sorry that we were not able to meet your specific needs prior to surgery. Routinely patients do not come to Ward 1B prior to their operation and as such nursing staff were adhering to our usual ward visiting restrictions which in your case was not appropriate or caring. Please accept my sincere apologies on behalf of myself and the nursing team on Ward 1B. Regards Michelle Caldwell Ward Sister 1B Women’s Health
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Review titled Chatty and friendly
by whiskeyzw89 - Posted on 16 March 2023
I was made to feel cared about from the moment I walked through the door, it is always nerve racking having a procedure done, but the nurses, the medical student and the doctor were chatty and friendly.
Visited March 2023
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Review titled Pilgrim Hospital
Replied on 21 March 2023
Dear whiskeyzw89 Thank you for taking the time to leave this lovely feedback following your recent visit to Gynaecology outpatients. As a team we strive to provide excellent care personally delivered. We appreciate how distressing it can be having to attend our clinics it is lovely to hear you felt supported by the whole team who cared for you. Kind Regards Tanya Wilson Gynaecology outpatient Sister Trust Wide. United Lincolnshire Hospitals NHS Trust 07826 532833
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Review titled Brilliant from start to finish
Rated 4 stars out of 5
by Vicky Soutar - Posted on 25 February 2023
This was our 3rd time for our son to have an operation. The children’s ward is fantastic, knowing what’s coming by the 3rd visit he likes it so much it’s like a day out. Everyone is so friendly and caring. The team down in theatre are second to non and they deserve the biggest praise of all, to see your child laughing, having fun and completely unaware before being put to sleep is so comforting. Everyone we have met on all 3 occasions have been brilliant and although it’s far from where we live, I don’t mind not using our local hospital as knowing how good the service is here I’m happy to return.
Visited Children's & Adolescent Services on February 2023
Review titled Pilgrim Hospital
Replied on 27 February 2023
Thank you so much for taking the time to post your lovely feedback.... we're pleased to hear that you and your son are happy with the care you have received. It's always a worrying time when you have a little one who needs surgery so we're glad the whole experience has been made a little easier for you.
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Review titled Kind, gentle, and efficient
by Furphy100 - Posted on 17 February 2023
From arriving to leaving, my treatment took 45 mins. The ultra sound ladies were kind, gentle, and efficient. The staff on the Women's ward were also welcoming, helpful and explained everything with simplicity, making it easy to understand when feeling worried. I felt comfortable and less anxious, thanks to the team.
Visited February 2023
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Review titled Pilgrim Hospital
Replied on 27 February 2023
Dear Furphy100 Thank you for taking your time to leave this feedback for our team following your recent visit to Gynaecology outpatients at Pilgrim Hospital. It is lovely to hear that the team where able to make you feel at ease during your appointments and they were able to relieve some of your worries and concerns. As a team we appreciate how difficult it can be attending our clinics. As a team we strive to provide excellent care personally delivered. I will share your kind words with the team. Kind Regards Tanya Wilson
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Review titled No contact made from Cardiology
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2023
Having waited for months for an appointment with Cardiology I finally received a letter saying I would be contacted by phone on 25/2/2023. This was followed up by a text message reminder a couple of days before the call was due. I am still waiting for that call as it didn't happen. I cannot get through to department, hospital, appointment line etc. Have left a message on the secretaries phone but still no response. This is an utter disgrace. Patients should not be treated like this. I now have no idea what to do and it is causing me further anxiety on top of feeling so unwell with the initial symptoms that have led to my referral in the first place.
Visited Cardiology on February 2023
Review titled Pilgrim Hospital
Replied on 13 March 2023
I am really sorry to hear that you did not receive the telephone call for your consultation. In order that we can look into this fully and arrange for your to have a consultation as quickly as possible, can you please contact either the cardiology department on 01522 573336 or the PALS office at Lincoln County who can forward on your details to me. Once again, sincere apologies for the inconvenience and the frustration that this has caused. PALS Email: pals@ulh.nhs.uk Text: 07815 707746 Tel: Lincoln 01522 707071 Sally Miller Clinical Services Manager Cardiovascular Medicine
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Review titled Very caring and professional
by Friend of hospital - Posted on 20 February 2023
I was admitted to hospital on the daycare ward for a hysteroscopy polypectomy and endometrial biopsy after being seen as an outpatient at Pilgrim Hospital. All the staff in that department were kind and caring. All nursing, doctors and recovery staff explained everything to me about my procedure and aftercare in easily understood dialogue After my procedure I was very well cared for until I was allowed to go home. I was given advice on aftercare and numbers to contact if needed. Although I was nervous I couldn't fault my care and would like to thank everyone who cared for me. Pilgrim Hospital were very caring and professional. The hospital was spotlessly clean.
Visited February 2023
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Review titled Pilgrim Hospital
Replied on 28 February 2023
Dear Friend of hospital Thank you for taking the time to write in. I will share all your lovely comments with the team and we are so pleased that you were happy with all aspects of your care. We wish you a speedy recovery. Take care Kind regards Cindy Ward Sister.
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Review titled Outstanding from the moment I arrived
by Little old me - Posted on 27 February 2023
Outstanding from the moment I arrived on the day case ward to the moment I left the hospital after my ENT operation. All of them outstanding.
Visited February 2023
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Review titled Pilgrim Hospital
Replied on 07 March 2023
Thankyou for your positive feedback, I will ensure that this is shared with the ENT and Theatre team. Thankyou Rebecca Stanham Lead Nurse for General Surgery,
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Review titled I was treated with absolute perfection
by Janh - Posted on 01 December 2023
I am rather late writing this comment but since I was admitted to Admissions at -The Pilgrim Hospital Boston Lincs- early February in 23. I broke my hip and ended up in ICU etc. On the early days of February, I was taken to hospital after spending two days on my floor needing help. I was told one thing I had was Hypothermia I was taken to admissions at the Pilgrim and was treated with absolute perfection. I came to the following morning, asked what day it was and was told. I was shocked and said it was my birthday then. The staff where wonderful and came into the ward—it looked like all of them! — singing Happy Birthday. They carried a cake for me. Also, a young man had just been from Pharmacy. He went off and suddenly, a few minutes later, he came running into the ward and wished me happy birthday, apologising for not doing it earlier! Two nurses even gave me something I needed. The whole ward were wonderful and I am sorry I am late with this comment. Thank you, all of you. If all wards were like yours, it would be perfect. God Bless You.
Visited February 2023
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Review titled Pilgrim Hospital
Replied on 04 December 2023
Dear Janh, what a lovely piece of feedback for the staff to read, fracture clinic would like to say how much we enjoyed hearing about your experience. Many thanks for sharing and we hope that your recovery has been smooth and you are back to good health, regards ortho fracture clinic staff.
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Review titled General Surgery
Rated 5 stars out of 5
by Emma Easton - Posted on 13 February 2023
Your Review: I would just like to say how amazing the Stoma Care Nurses are at this Hospital. In all my hours of need, they've never failed to help me and make me feel secure with my ileostomy. Absolutely incredible, doing an absolutely fantastic job all the time. Thankyou to my outstanding surgeon & all the brilliant Stoma Nurses at Pilgrim. They've completely changed my life after years of suffering and I'll never be able to put into words, how truly grateful I am.
Visited General Surgery on February 2023
Review titled Pilgrim Hospital
Replied on 21 February 2023
Thank you for your kind word, it was very thoughtful of you. The team, as you can imagine, appreciated the comments. Kind regards Sally Senior Colorectal CNS Pilgrim
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Review titled I could not fault the team that looked after me
by Jacs17 - Posted on 20 February 2023
I was in for a lumpectomy and lymph node removal. I was a day case. I was admitted into Pilgrim Hospital at 7:30am for this procedure and I was seen by everyone quickly and by 4 pm I was well enough to be able to go home. The nursing care was good with lots of caring nurses, the anaesthetists stuck in my mind as they were absolutely fantastic! All the procedures were explained fully and with so much care. I was able to ask any questions and they happily answered these to my full satisfaction. I felt like a special person due to their care and support. They made me feel like royalty! I could not fault the team that looked after me.
Visited February 2023
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Review titled Pilgrim Hospital
Replied on 13 March 2023
Dear Jacs17 Thank you so much for your kind words, the team will be especially grateful to know you had a great experience. I do hope you are recovering well. Please let us know if you need any further support in any way. Kindest regards Matron Marshall.
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Information supplied by United Lincolnshire Hospitals NHS Trust