Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Covid breeding ground
Rated 1 star out of 5
by Anonymous - Posted on 04 February 2023
Until the x-ray department provide adequate ventilation in the waiting room I won't be returning. 20 people all breathing the same air is another pandemic waiting to happen. An orderly was brazenly walking about with his mask below his nose. Utter stupidity.
Visited Accident and emergency services on February 2023
Pilgrim Hospital has not yet replied.
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Review titled Having my breast removed
by Chrissybim - Posted on 06 March 2023
I had a mastectomy 15 years ago on my right breast and I was in hospital for a week until my drain was removed. I was well treated but nursed as a very sick patient. When I had my left breast removed this Thursday because of another tumour it was so different. The day ward was relaxed and friendly and all the persons involved in my treatment came to see me and check I knew what was happening. When I woke I could not believe that it was all over. I knew nothing and had to ask if it was done. I then had a cup of tea and the most delicious sandwich on the ward. The staff from the surgeon to the University student nurse were wonderful. I went home that day elated that it had all gone so well. I am still getting wonderful aftercare. Thank you all for giving me my life back.
Visited February 2023
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled Felt the rheumatogist was rude
by Angrymama - Posted on 30 January 2023
I went for an appointment about my knees, hips and ankle pain I have been experiencing and I found the doctor to be very rude. They asked me questions that were nothing to do with my problem, questions about my personal life which made me cry. They laughed at one of my responses and then questioned me further, which I found very inappropriate. They started doing an examination of me and when finished they basically said there was nothing wrong me and I just need to lose weight and then the problems will go away.
Visited January 2023
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled No call
Rated 1 star out of 5
by Anonymous - Posted on 06 January 2023
Supposed appointment call at 9, yet phone didn’t even ring and they put the phone down. No call back. Had been waiting 6 months for this appointment. Very disappointed at this poor service.
Visited Sleep Medicine on January 2023
Review titled Pilgrim Hospital
Replied on 10 January 2023
Thank you so much for taking the time to share your experience. To enable us to assist with this please contact our PALS (Patient Advice and Liaison Service) via any of the following: Email: pals@ulh.nhs.uk Text: 07815 707746 Tel: Lincoln 01522 707071, Pilgrim 01205 446243, Grantham 01476 464861
Provided by Care opinion
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Review titled The service I received was excellent and professional
by C Blossom - Posted on 17 January 2023
I only had a telephone consultation with my GP to discuss my issue and from this I was referred to Boston gynaecology for further investigations. With all the bad press regarding long waiting lists I was amazed to receive a letter from the hospital regarding the referral just 3 days later. I phoned the hospital on the the following day and had an appointment for the next. I arrived in good time for a 4pm appointment and by 4pm I was in with the doctor & trainee discussing my problem. The doctor listened attentively, asked questions and then explain what investigation were going to take place. I was taken to an examination room and was introduced to a team of three nurses/assistants who put me at my ease and everything was done in a very relaxed manner. I was reassured that the door was locked and that no one was going to unexpectantly burst in. The doctor spoke to me throughout the examination and procedures, explaining what was going to happen and what to expect at each step. Afterwards she explained what her conclusions were, what she thought my problem was and, subject to a scan, what she would be recommending to alleviate my current discomfort. The service I received was excellent and professional and every opportunity was made to put me at my ease and deal with what many would consider an embarrassing/difficult problem. Many thanks to all involved. Keep up the good work.
Visited January 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 18 January 2023
Dear C Blossom Thank you so much for taking the time to leave your feedback for us following your recent visit to the gynaecology out-patient’s department at Pilgrim Hospital. As a team we are committed to providing outstanding personal care. We understand that having to attend our clinic can be such a worrying and anxious time for many ladies. It was lovely to hear the team were able to put you at ease, making you feel more reassured and relaxed during the procedure. I will ensure I share your kind words with the team and in particular with those who you have taken the time to personally mention. Kind Regards Tanya Wilson Gynaecology outpatient Sister Trust Wide. United Lincolnshire Hospitals NHS Trust
Provided by Care opinion
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Review titled Same day emergency care unit
Rated 5 stars out of 5
by Michelle - Posted on 17 January 2023
This is the nicest ward I have ever been on. All of the staff are so caring , professional and very and protect your privacy and dignity as much as possible. You go for scans bloods and see surgical or medical doctors with results there and then. The Comfy seats make such a difference as you are ther a while whilest waiting for all tests,and they provide food and drinks for you. The hcsw nurses and receptionists teal all so lovely and look after you so well. It so clean and they clean all equipment between patients. There was medical students today and they were wonderful teaching them taking bloods and observations It feels calm and you feel reassured and all your worries and questions are answered. I am so impressed and this ward should be proud of the service they give.
Visited General Surgery on January 2023
Review titled Pilgrim Hospital
Replied on 19 January 2023
Good afternoon, Thank you for taking the time to feedback about your care in the department today. We aim to ensure our patients feel safe, well looked after and respected in our department and really pleased to hear this is the service you received. I will share your kind works with the team on today. We all hope you feel better soon Kind regards, Nikki Lowe Senior Sister SDEC Boston & Lincoln.
Provided by Care opinion
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Review titled A&e visit
Rated 5 stars out of 5
by Paris - Posted on 07 January 2023
Went to a&e with bad morning sickness couldn’t keep anything down for days. Was seen to by a lovely nurse can’t remember her name but she was a sister, on (5/1/23) at 12.30pm. Was only there for half an hour before being admitted to ward 1b. She made me feel at ease and she was so nice just can’t remember her name. Thank you
Visited Accident and emergency services on January 2023
Review titled Pilgrim Hospital
Replied on 09 January 2023
Thank you for the welcomed feedback regarding the care given in A&E. The nurses from this shift have been communicated the feedback and thank you for the support and kindness in taking the time to give a review of the care you received. At Boston ED we work tirelessly to try and give the best care we can for all patients. From the Senior Leadership team thank you for your feedback. Kind regards, Vikki Hoadley Sister
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Review titled Confused
Rated 2 stars out of 5
by Vita - Posted on 06 February 2023
I do have missed feeling about this hospital. As we were able to see doctor quite fast ,but haven’t received test results. So what’s a point to go there?
Visited Urgent Treatment Centre on January 2023
Review titled Pilgrim Hospital
Replied on 08 February 2023
Thank you taking the time to provide feedback regarding your experience of Pilgrim hospital. To allow us to direct your response to the relevant area, please contact PALS (Patient Advice and Liaison Service) via - Email: pals@ulh.nhs.uk Text: 07815 707746 Tel: Lincoln 01522 707071, Grantham 01476 464861, Pilgrim 01205 446243
Provided by Care opinion
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Review titled Everything was perfect. Service was 10/10
by EdeyX - Posted on 03 February 2023
Came too early for my orthopaedic surgery, but everything was prepared. The accommodation and staff kindness was very fast and helpful. Everything was perfect. Service was 10/10. I don't understand those who complain. 100% satisfaction.
Visited January 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 20 February 2023
Dear EdeyX Many thanks for taking the time to leave your feedback and for the kind words. I hope you are well on the road to recovery and will ensure this is passed onto the team involved. Kind regards Catherine
Provided by Care opinion
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Review titled Beautiful people wonderful ward
Rated 5 stars out of 5
by Pete - Posted on 14 January 2023
: Absolutely fantastic ward sister and her team are amazing very caring and always available, was wonderful in every way the team on this unit at Boston are like an extended family to their patients they all deserve an award and a massive pat on the back the student nurses could not have better teachers the doctors are available for any discussion and will even take you aside when in th corridor to discuss the next step altogether a very well managed team that are very knowledgeable myself and my foster baby were treat with the upmost of respect and always given the time of day by the staff my foster child was priority but I was closely behind with the care and treatment absolutely beautiful staff wonderful attitudes and in general like an extended family first name terms and nothing was ever too much trouble if an award comes available to honour a special team and ward I would give it to these guys above and beyond is a great term the team on this ward went above above and then beyond the beyond amazing is not words enough love you all to bits thank you for everything you are amazing sorry unable to name names but you know who you are xx
Visited Paediatrics services on January 2023
Review titled Pilgrim Hospital
Replied on 16 January 2023
What lovely feedback..... thank you so much or taking the time to get in touch. I'll make sure that we share your beautiful comments with the team as I know that they will be delighted to know they made a difference to you and your little one. Warmest regards - Kate (Head of Nursing)
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Information supplied by United Lincolnshire Hospitals NHS Trust