Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled My stay
by runningyh68 - Posted on 09 October 2023
Went to the hospital for a CT scan and was sent to A and E. I had a good experience in A and E - they put me straight into the side-room to keep me safe and away from other poorly people who may but me at risk. I was then transferred to IAC and the staff was very friendly. Finally, I was brought to the Bostonian - they were absolutely faultless. I can't complain about anything. They've always listened to anything I've had to say and any worries and have always tried to help wherever they can. They really do listen to me and that's all I can ever ask for ... to be listened too. The staff are amazing and I feel lucky to have them taking care of me, but I'm looking forward to getting home to my son now
Visited September 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 23 October 2023
Dear runningyh68 Thank you so much for your kind comments. Regards Polly
Provided by Care opinion
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Review titled I cannot speak highly enough of the staff
by aquiladg58 - Posted on 29 September 2023
I've just had my second colonoscopy within a year.I cannot speak highly enough of the staff on the unit. They are knowledgable, friendly, sympathetic and kind. If you’ve got to have something like this done, these are the people to do it. Many thanks to everyone.
Visited September 2023
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Review titled Pilgrim Hospital
Replied on 23 October 2023
Dear aquiladg58 Thanks for taking the time to let us know that you were pleased with the treatment you received at Pilgrim Endoscopy unit. I will let the team know, take care, Endoscopy Matron
Provided by Care opinion
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Review titled Rudeness of Receptionist was mind blowing
Rated 1 star out of 5
by Anonymous - Posted on 04 September 2023
Having attended this hospital on numerous previous occasions my opinion has never been high. However my visit to the x-ray dept I had hoped would be quite a pleasant experience as is usually the case. I turned up on Sunday morning in the department and although there was no one sat at the front desk there were 2 members of staff stood next to it chatting away. My presence was not acknowledged. I waited in total for 4 minutes for the conversation to end and then reluctantly the receptionist sat down at the desk and started typing from the letter I had placed on the desk. Not so much as a friendly "hello, how can I help you" which I normally get greeted with on previous visits to the department. There was complete silence until she eventually asked me my name. I then nudged the letter a bit further in case they could not see my name and at the same time told them my name. At which point, miraculously the receptionist finally spoke, or should I say raised their voice at me and said "I need to check your details". This was accompanied by a very dirty look and to be honest a most unpleasant experience totally unwarranted as all I had said was my name which is what I was asked. If this interaction had been witnessed by a senior member of staff I am certain disciplinary action would have been taken, and if not, it should have been. Nobody should be on a reception desk if they can not greet the public courteously and this person certainly did not do this. This seriously needs looking into as the department is a busy one and see's a lot of people in pain, and apprehensive about x-ray's etc and I really would hate anyone else having to experience a first impression like this. The rest of the department experience was fine, but I am afraid the rudeness on the front desk yesterday soured my trip there. Either a course in Customer Care is maybe what this person is in desperate need of or a move from front of house.
Visited Don't know on September 2023
Pilgrim Hospital has not yet replied.
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Review titled Patience, empathy and compassion
by perseusky68 - Posted on 06 October 2023
Fantastic care - listened to, respected, patience, empathy and compassion from the start of the appointment to the end.
Visited September 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 09 October 2023
Dear perseusky68 Thankyou for feeding back to us, we are pleased you were happy with the care delivered by the team. Regards Abbi
Provided by Care opinion
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Review titled My last admission to hospital
by atlasnk94 - Posted on 04 October 2023
I had a meeting with my consultant and let her know didn't feel very well and was aching and sore all over. She was concerned about me and admitted me to the Bostonian ward very quickly. I felt very upset and tearful at the time as I didn't really know what was happening and have been struggling with my diagnosis. Everything was all a mumbled mess in my head. Staff were aware of how I was feeling and that I was struggling and they all kept a close eye on me to make sure I was okay. They were all very supportive for both my physical and mental health. I really felt I needed someone with how low I felt and the staff took the time to sit with me and ensure I was okay. I was worried about the time they had with me because I felt they had other things to do, but they still made sure they found time for me and reassured me. They also brought me one of the little worry worms for when they weren't there. Ill carry it everywhere with me. Although things still aren't perfect, I'm feeling a little better and like I've got a good support network.
Visited September 2023
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled Poor communication
by Lambretta - Posted on 26 October 2023
Eye dept at Pilgrim Boston. I found the member of staff on reception to be lazy. I waited 3 hrs past my appointment time. This was because my notes had been picked up with some other's by mistake. Mistakes happen, but I twice went to the reception and asked if there had been a mistake. The member of staff didn't go to the nurses station to ask, and in fact accused me of moaning. After this member of staff had gone home, I approached the nurses station myself and sorted the problem immediately.
Visited September 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 31 October 2023
Dear Lambretta Thank you for providing feedback, following your experience at Pilgrim hospital. To help investigate this matter please provide the following information - date and time of appointment and any description if possible of staff member to Sally.Schofield@ULH.nhs.uk Regards Sally
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Review titled Put at ease by friendly staff
by Masel13 - Posted on 29 September 2023
I arrived early for my scan and was seen immediately. Staff were very friendly and explained the procedure and put me at ease. I then attended the follow up appointment, and again was seen by friendly staff who explained the results in simple terms and put my mind at ease. It was explained how this would be followed up in writing.
Visited August 2023
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Review titled Pilgrim Hospital
Replied on 11 October 2023
Thank you for taking the time to leave this lovely feedback for our team following your recent visit to Gynaecology outpatients at Pilgrim Hospital. As a team we strive to provide excellent personalised care, it is lovely to hear that the staff gave you the care and support you required and were able to put you at ease during your appointment. Kind Regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide
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Review titled Gynaecological surgery
by Daisy Beach - Posted on 03 October 2023
I started having UTI and bleeding continuously kept getting prescribed antibiotics these didn’t appear to be working. Finally sew a gp at my local practie, she looked back into my records over last few months and discovered that urine samples had only been dip tested at the practice, none had been sent for testing. Anyway a appointment was made for bladder and kidney, these came back normal. And according to my GP practice no further action required, I insisted on talking to a GP. He then referred me to gynaecology, scans, exray,internal, blood tests ect later I was diagnosed with stage two cancer. From then on things moved relatively quickly and I’ll never be able to praise all the NHS staff enough, every single one of them at the hospital, from the two consultants, Macmillan gynae nurse, the amazing team in the operating theatre all the nurses on day care ward, the lady’s who cleaned THANK YOU
Visited August 2023
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Review titled Pilgrim Hospital
Replied on 04 October 2023
Dear Daisy Beach Thank you for taking the time to leave this wonderful feedback for our team following your recent experience in Gynaecology oncology. As a team we appreciate that this can be a very anxious and worrying time for many ladies. It is wonderful to hear that you have received excellent care and support throughout your journey. Kind Regards Tanya Wilson
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Review titled Services rendered - Topnotch!
Rated 5 stars out of 5
by Debbie - Posted on 06 October 2023
From the time that I moved into Boston and started my antenatal checks, till the day that I put to bed, I experienced excellence at its peak. Before delivery date, the Consultant was concerned and very particular about the kinds of food I ate during pregnancy, and recommended things I could take to boost my iron level. During delivery, all hands were on deck, ensuring that all that needed to be done was done for a safe and smooth delivery. Those with me in the labour room could not stop talking about the display of excellence by all that were involved in the safe birth of my Baby. However, a major point of concern for me is the fact that considering the nature of the ward, it would be expected that such premises are to be as quiet as possible, in order to help new Mums get good sleep and recover properly, and to avoid disturbing the peaceful sleep of new borns. But, for me, this was not the case. The noise was unbearable, and it was almost impossible to get good sleep after such long hours of labour and suturing in the theatre. One after the other, there was one person or the other with one thing or the other to do or say, or not being able to quietly handle equipment and thereby intercepting one’s sleep. I requested to be discharged, but they needed to put me under monitoring for some time. Sincerely, it was almost impossible for me to get quality sleep during my stay at the hospital, which is not commendable at all. Overall, each member of the team involved in the delivery of my Baby was outstanding in the performance of their duties, and though I cannot mention names here, I would say: “keep up the good work, you are touching lives!” Thank you.
Visited Maternity services on August 2023
Review titled Pilgrim Hospital
Replied on 23 October 2023
Thank you so much for your kind words and complements you have provided regarding your care at Pilgrim Hospital. I am so happy to hear you had an excellent experience during your birth and felt safe within our service. I’m so sorry to read your experience on the Maternity Ward wasn’t so positive and you were affected by the amount of noise on the ward, resulting in a lack of sleep for yourself. Unfortunately, the ward is a busy environment in which we are providing a 24 hour service to women and their babies. This means throughout the night, we assist with infant feeding, taking of clinical observations, performance of antenatal monitoring and sometimes have to deal with emergency situations which are often unavoidable but to result in an increase of noise. I am so sorry this caused you some disturbance however and you felt you couldn’t get any quality sleep which I appreciate is not ideal when you have first given birth. I will feedback your comments to the team via email and discuss this at our next team meeting at the end of the month so they are aware. Thank you once again for your feedback and the compliments you have provided for the team, it is much appreciated and we wish you very well with your new baby. Many thanks Robyn Robyn Dalton Midwife Interim Maternity Ward Manager
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Review titled Every staff member was kind, respectful and helpful
by KateR74 - Posted on 15 August 2023
My father was admitted to Pilgrim's ED via ambulance with difficulty in breathing having initially called 111 for advice. Despite being insanely busy he was assessed, had various investigations completed, was reviewed and discharged within 5 hours. Every staff member he encountered was kind, respectful, helpful and apologetic for delays (not their fault.... everyone was working flat out). To maintain such professionalism and compassion - as well as maintain a sense of humour - in what seemed like a complete maelstrom of activity is amazing (I would probably cry in a corner if faced with what the team that day were). Thank you so much to all that were involved in ensuring he was OK.... He's home now and under strict instructions to behave sensibly!!
Visited August 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 21 August 2023
Dear KateR74 We thank you for this lovely feedback regarding your experience in A&E. It has been fed back to the teams and is a great morale boost to know that the staff who do work tirelessly are appreciated. Kind regards. Vikki Hoadley
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Information supplied by United Lincolnshire Hospitals NHS Trust