Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 10 August 2023
My husband was rushed to pinderfields by ambulance. We spent time in resuss, ward 25 and ward 45a. Apart from 3 doctors giving us different diagnosis, nurses were brilliant. But really wanted to show appreciation for the receptionist on ward 45a. She went above and beyond to help.
Visited Don't know on August 2023
Review titled Pinderfields Hospital
Replied on 14 August 2023
Thank you for taking the time to post your comments regarding your recent experience. I am so sorry to read of your husband being rushed into hospital and can only imagine what a worrying time this must have been for you. I am so pleased to read of how you felt staff were really helpful and supportive, in particular the nurses and the receptionist. I will make sure all of the staff are made aware of your feedback as I know how much they will appreciate your kind words. Thank you again and I hope your husband is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Disapointment
Rated 1 star out of 5
by Anonymous - Posted on 29 August 2023
Sat 12 hours in A@E .The evening Cardiologist recommended cardioversion for my heart. Stayed in for night , to be told the next day, go back to care of the previous hospital who provided this treatment for me. Wasted all that time and overnight , because the day cardiologist decided they would not do the procedure. I will now have to wait 2 months for this heart procedure , at the hospital that treated me before. Will never venture there again. Showed no empathy either.
Visited Cardiology on August 2023
Review titled Pinderfields Hospital
Replied on 31 August 2023
Thank you for taking the time to post your feedback regarding your recent experience. I am so sorry to read of your experience and I can only imagine how upsetting and frustrating this must have been for you. It is disappointing to read that staff showed no empathy towards either. The Trust has values and behaviours that all staff should adhere to and I am sorry that your experience was not as positive as it should have been. I will share you feedback with the team as it is important we learn from our patients experiences. Thank you again and I hope that you are able to receive your procedure as soon as possible. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled My first great practice in the Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2023
I had a heart attack and an ambulance took me to the hospital. I was examined comprehensively and a coronary stenting was quickly prescribed. The operation was also done very quickly and I felt almost nothing during it. The doctor who conducted it was a very experienced professional. Many thanks to him and all the staff who treated me.
Visited Cardiology on August 2023
Review titled Pinderfields Hospital
Replied on 22 September 2023
Thank you for taking the time to post your comments and I am so sorry to read that you have had a heart attack. I can only imagine what a worrying time that must have been for you. I am so pleased to read that that the level of care and treatment our staff provided was excellent and appreciated. All of our staff aim to provide this high standard of care and treatment to all our patients and it is always so reassuring to receive such lovely feedback. I will pass your kind words onto the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Outstanding trust
Rated 5 stars out of 5
by Anonymous - Posted on 10 August 2023
Nothing but praise for mid yorks trust From visiting doctors and having surgery was only 4 weeks 3 days. Obviously I was very nervous on arrival at pinderfields at 6.30 am I had no need tone everyone was helpful and caring . After 8 hours of surgery by really professional staff I went to the ward. My stay lasted 7 days all staff really good helpful and informative. Cant fault anyone welll done to all in Pinderfields and the trust. We’ll done NHS
Visited Colorectal cancer services on August 2023
Review titled Pinderfields Hospital
Replied on 14 August 2023
Thank you for taking the time to post your comments regarding your recent experience. I can only imagine what an anxious time this must have been for you but I am so pleased to read how all of the staff involved in your care and treatment helped alleviate your worries. All of our staff work hard to provide excellent care and treatment for everyone of our patients and it is clear that this has been your experience. I will be sure to let the team know of the good experience you have had. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Absolutely disgraceful
Rated 1 star out of 5
by Anonymous - Posted on 31 July 2023
I waited 1 hr to see triage then waited 6 hrs to be told it could be another 3 hrs I never got to see a doctor as I left with the chest pains (I’ve already had. A quadruple heart bypass )and tried to put up with it out at home I still have the pains 4 days later not as bad but still very pain full
Visited Accident and emergency services on July 2023
Review titled Pinderfields Hospital
Replied on 01 August 2023
Thank you for taking the time to post your comments regarding your recent experience. I am really sorry to read of your experience and the length of time you were waiting to see one of our Doctors. We are continuing to experience significant numbers coming through our Emergency Departments which, unfortunately, means some of our patients have to wait much longer than we would like. We fully appreciate that this does not make for a positive patient experience but we are doing everything we can to try and reduce the length of time patients are waiting. However, I am really concerned that you are still experiencing pain four days later. I would strongly advise that you contact your GP practice to speak with them regarding your ongoing pain or, contact NHS 111. It is important that you seek medical advice as soon as possible. Thank you again and I hope you start to feel better soon. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled piggy in middle that’s genuine patients
Rated 3 stars out of 5
by Susan Gilbert - Posted on 21 July 2023
a person dressed In green came into waiting room and was rather abrupt informing patients that if drs has referred them and it wasn’t urgent they should go back to gp I had come with my friend who had a call off GP at trinity medical centre saying she must attend a & eas they thought she may have a p.E. which in my view is quite serious . this is not the way forward both secondary care and primary care should not be fighting against each other , patients are being passed around and becoming piggies in the middle due to no fault of their own. It’s time nhs worked together , yes you are short staffed but nhs is the pride of uk let’s build a better service , not knock each other . There are patients that are a waste of time but we have brought up a nanny state, so t make genuine patients feel bad for attending for possibly life saving treatment . get this sorted to accept capital letters
Visited Accident and emergency services on July 2023
Review titled Pinderfields Hospital
Replied on 24 July 2023
Dear Susan Thank you for taking the time to post your comments regarding your recent experience. I would like to say how sorry I am that a member of staff spoke in a rather abrupt manner to patients whilst in the waiting room. I will speak to the manager of the service regarding this as this is not the behaviour we would expect from any of our staff. I am saddened to read that patient's feel that they are "piggy in the middle" between primary and secondary care. This is unacceptable and will be something that I will share within the organisation. Thank you again and I wish your friend a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Meeting amazing nurse in Pinderfield Hospital
by Asad345 - Posted on 21 June 2023
So the day started off in dewsbury hospital and it ended in pinderfield hospital. The whole hospital situation took 6 hours but I met an amazing nurse at the end. Around 1-2am, I was introduced to her in Gate 36, pinderfield hospital. She is 23 and was very friendly and sociable to talk. She made the visit very memorable. Would appreciate if I could get that staff email or schedule a meetup to say thank you directly. Honestly was feeling so tired and exhausted through the whole ordeal but she made me enjoy every second.
Visited June 2023
Provided by Care opinion
Review titled Pinderfields Hospital
Replied on 22 June 2023
Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to read of your experience and that a particular member of staff made your experience "memorable". To help us identify the member of staff that you are referring to, please could you contact our PALS team (myh-tr.palsmidyorks@nhs.net) with your name and date of birth. We can then share your kind words with them. All of our staff aim to provide an excellent patient experience each and every time and it is lovely to read that this was your experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great hospital wonderful staff
Rated 4 stars out of 5
by Phil broadbent - Posted on 18 June 2023
Stayed on ward 34 level D and was looked after fantastically wonderful helpful and very polite staff and made me comfortable
Visited Don't know on June 2023
Review titled Pinderfields Hospital
Replied on 19 June 2023
Dear Phil Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to hear that you found staff to be wonderful and helpful and more importantly, made you feel comfortable. I will pass your feedback to the team on Gate 34. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wow! Fast, efficient, friendly,and spot on with diagnosis.
Rated 5 stars out of 5
by Graham Robert Wilshaw - Posted on 14 June 2023
My optician admitted he had not seen anything like my eye trouble before, and referred me to pinderfields eye clinic, I received a call the next morning, so my emergency appointment took less than 24 hours! The diagnosis was rock solid, and now 12 hours later, the prescription is working, already allowing me to write this review. I am in much less pain, God Bless our NHS.
Visited Eye services (community) on June 2023
Review titled Pinderfields Hospital
Replied on 16 June 2023
Dear Graham Thank you for taking the time to post your comments regarding your recent experience. I am delighted to hear your experience in our Eye Clinic was a positive one. It must be such a relief for you to have been seen so quickly and that you are now in much less pain. I am so pleased we were able to see you as quickly as we did. I will also share your kind words with the team as I know how much they will really appreciate your feedback. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
Been waiting for more than 9 hours for a doctor to come and see me even though I came in an ambulance. Not even been given medication or anything to ease the pain. Due to condition am on the wet trolley for 8 hours they can't even change me.
Visited Accident and emergency services on May 2023
Review titled Pinderfields Hospital
Replied on 22 May 2023
Thank you for taking the time to post your comments and I am so sorry to read of your experience. We have seen a much higher than normal level of attendance in our Emergency Departments. Unfortunately, this means that our patients are waiting much longer than we would like to be seen and fully acknowledge how this does not make for positive patient experience. It is disappointing to read that you were left on a wet trolley for a considerable amount of time and I have shared your feedback with the team so that they can understand what a negative impact this has had on you. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust