Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent
Rated 5 stars out of 5
by Lynne Price - Posted on 11 May 2023
: 7 yrs after my first diagnosis I had a return visit, and was delighted to see the consultant I’d previously seen was still there. He’s one of natures gentlemen but also extremely professional.I felt completely at ease, everything was explained perfectly and everyone was so kind.. The nurses are as always amazing.. Thankfully this time my diagnosis was good so me and my family can relax and get on with our lives.. Please don’t hesitate to contact this wonderful unit if you have any worries.. Thank you all for your help and support
Visited Breast cancer services on May 2023
Review titled Pinderfields Hospital
Replied on 11 May 2023
Dear Lynne Thank you for taking the time to share your experiences following your recent visit to our hospital. I can only imagine what an anxious time it must have been for you between your first diagnosis and coming back to hospital. I am delighted our friendly team put you at ease and completely explained everything. to you. I will be feeding back to the team your positive experience. Your review will put others mind at rest should they need to visit the unit too – thank you for taking the time to share your experience. I am so pleased to read your diagnosis was good and wish you and your family all the best. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Left hand/ right hand
Rated 3 stars out of 5
by Brian Vasey - Posted on 06 May 2023
Brought in via ambulance with possible heart attack, the A&E did everything I could ask of them and finally took me to a assesment ward that night, I then spent 3 full days on that ward and had another attack it was only on the third day that someone from the coronary ward came to see me, and said they had not been informed of me being brought in, So on Friday morning I am now on the cardio ward where I am then informed that no one is available to give me an angioplasty untill next Tuesday as they are going on holiday. I am in a small room by myself with no radio or TV wired to a machine so I can't get about at all looking at a wall for what will be at least 4 days because it's a bank holiday. So from having the first attack till first proper investigation 8 days, If your going to have a heart attack ensure your in Leeds centre where they seem to put patient care a little higher.
Visited Cardiology on May 2023
Review titled Pinderfields Hospital
Replied on 09 May 2023
Dear Brian Thank you for taking the time to post your comments and I am so sorry to read that the communication between teams has not been as good as it could have been. If you would like us to look into this further for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. In the meantime, I will share your feedback with the team so that they can see any changes/improvements. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Incompetence results in 9 week setback
by Jodie82 - Posted on 27 April 2023
After waiting over 10 weeks to see the gynecology consultant to discuss surgery after numerous tests the day of my appointment I had a bad flare up. I called the hospital on the morning of my appointment at 10:00am - my appointment was at 14:10 and asked if the consultant could call me instead of me attending as I was so ill with suspected endometriosis (the nature of the condition I am needing surgery for). The lady I spoke to said she would call me back in half hour but if I didn't hear from her that a phone call would be fine. I explained if there is no way the appointment could be done via phone that I would get help getting to the hospital/ dose up on painkillers etc. She assured me that if it wasn't possible she'd call me back and that if I didn't hear back to expect a call at the scheduled time. At 13:50 the lady called me back to say they forgot to call me back and I needed to attend in person. I live half hour drive away. They didn't have to decency to fit me in the following day or asap and as a consequence of the incompetence I am now on a potential 8-12 week waiting list to see the consultat. Then it'll be another long waiting list for surgery. All the while the government will have to pay me full statutory sick pay allowence.
Visited April 2023
Provided by Care opinion
Review titled Pinderfields Hospital
Replied on 28 April 2023
Dear Jodie82 Thank you for taking the time to post your comments regarding your recent experience. It is clear from your posting that you have been left extremely frustrated by your experience and for that I am sincerely sorry. I wonder if you would contact our PALS team (myh-tr.palsmidyorks@nhs.net) who will be able to look into this for you. Again, I am really sorry for your experience and I hope that you will be in touch. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Radiology ultra sound dept
Rated 5 stars out of 5
by Patricia Dunne - Posted on 22 March 2023
Everyone was helpful and friendly, made my experience pleasant as I was a bit worried but they put me at ease.
Visited Don't know on March 2023
Review titled Pinderfields Hospital
Replied on 29 March 2023
Dear Patricia Thank you for your feedback following your recent experience. I can only imagine how daunting it must be coming into hospital and I am so pleased to read how you found our staff to be helpful and friendly. I have shared your lovely comments with the team as I know how thrilled they will be to know what a positive impact they had on your experience. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic care
Rated 5 stars out of 5
by Patricia Senior - Posted on 07 April 2023
I was treated with great courtesy and understanding. Nothing was too much trouble for the staff. I felt I was in good hands and could not have had better treatment.
Visited Accident and emergency services on March 2023
Review titled Pinderfields Hospital
Replied on 11 April 2023
Dear Patricia Thank you for taking the time to post your comments regarding your recent experience. It is always so lovely to hear when patients have had a positive experience of our service. All of our staff are committed to providing excellent care and treatment that is person-centred. It is very much heartening to hear this within your feedback. I will share your kind words with the team as I know how much they will appreciate them. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Very helpful
Rated 5 stars out of 5
by Patricia Senior - Posted on 14 July 2023
Helpful and friendly individual. Information she provided was brilliant. She was a big help and gave me lots of support and tips on how to manage. In conclusion, she was a lovely person.
Visited Physiotherapy on March 2023
Review titled Pinderfields Hospital
Replied on 17 July 2023
Dear Patricia Thank you for taking the time to post your comments regarding your recent experience. It is really positive to hear that you have found our staff to be helpful and friendly. I am really pleased that you were given lots of information and support. It is lovely to read how you have been receiving the support you need and want. I will definitely let the team know of your kind words and feedback. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great Hospital and staff, disgraceful parking.
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2023
The hospital, care and it's staff were faultless throughout the visit, very impressed. Parking is disgraceful, said £6.90 to park for up to 24 hours. I was there around 9 hours and machine charged me £18.30 to leave. Be wary when parking you have enough money to cover whatever amount they decide to charge.
Visited Neonatal Care on March 2023
Review titled Pinderfields Hospital
Replied on 28 March 2023
Thank you for taking the time to share your feedback regarding your recent experience. I have shared your kind comments regarding the care and treatment you received. However, I am disappointed to read of how much you were charged to pay for car parking. I have checked and between 4-24 hours the parking charge is £6.90 so I am not quite sure why you were charged so much. I am assuming that there is a problem with the machine and if you are able to let me know which machine it was, I can ask the Car Parking team to have a look at it. I am really sorry for the amount you had to pay and can fully appreciate how frustrating this will have been. If you could like to contact our PALS team, myh-tr.palsmidyorks@nhs.net, with details of the machine we can make sure it is looked at. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great care and understanding
Rated 5 stars out of 5
by Pamela Barnaby - Posted on 22 March 2023
Advised by GP to attend urgent care Monday 20th March. Reluctant as it was concerning my 34 year old daughters breast and legs. The triage staff and the lovely doctor were brilliant even though they were so busy and my daughter was so anxious. Thankyou everyone concerned especially the very kind doctor ( sorry don't know her name.) Daughter now on fast track journey.
Visited Accident and emergency services on March 2023
Review titled Pinderfields Hospital
Replied on 23 March 2023
Dear Pamela Thank you for taking the time to share both yours and your daughter's experience of care at Pinderfields Hospital. I am really pleased to read both of your experiences were positive, despite the busyness of the department. I am sure the team will be equally pleased to know how brilliant you feel they are. Thank you again and I wish your daughter all the very best with your journey. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled No response
Rated 1 star out of 5
by Mr Griffiths - Posted on 18 April 2023
I'm leaving this review really as I don't know what else to do, i was referred for a urgent CT scan and had the scan five and a half weeks ago, I was informed by the nurse the results would take two weeks to arrive,I contacted the urology department after two weeks and was told they hadn't been processed yet and they would be posted out to me, since then I have left two telephone messages with urology to call me back and no one has, I eventually got through to the radiology department and was told where the results had been sent,so I contacted the doctor's secretary yesterday,got a message service so asked the doctor's secretary to call me, it's now after 4pm the following day and still nobody has called and I have received nothing through the post five and a half weeks on . As I said at the start I'm only leaving this review as I don't know what else to do at this worrying time Mr Griffiths
Visited Urology on March 2023
Review titled Pinderfields Hospital
Replied on 20 April 2023
Dear Mr Griffiths Thank you for taking the time to post your comments and I am really sorry that you feel you have had no other option but to leave a review on a public website. I can only imagine how worrying the delay in receiving your tests results must be for you and I am sorry that you have not received any information. In order for us to be able to look into this for you we will need some personal information which would be inappropriate to request on a public website. Therefore, could I ask that you make contact with our PALS team (myh-tr.palsmidyorks@nhs.net) who will be able to chase up the results for you. Thank you again and I hope we can resolve this issue for you as quickly as possible. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Waiting time ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
I have been referred to Neurology department - Pinderfields by my local doctors advising that I most probably have mnd after other tests coming back as fine. Obviously the "most probably" comment is alot to swallow. I was referred on 31st March and should have had an appointment by 1st May. It is 16.5.2023 and still have not received an appointment after chasing up on 3 occasions. This is a long time of waiting an outcome of if i have or havent got a life threatening illness.
Visited Neurology on March 2023
Review titled Pinderfields Hospital
Replied on 18 May 2023
Thank you for taking the time to post your comments regarding your referral to our Neurology Department. I am really sorry that you have been experiencing difficulties and can only imagine the frustration this will have caused. If you could contact our PALS team on myh-tr.palsmidyorks@nhs.net they will be able to look into this for you. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust