Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled No care or compassion
Rated 1 star out of 5
by Anonymous - Posted on 24 March 2023
In my 24 hour experience of A&E I was left for 16 hours, only having my bloods monitored regularily but not treated or cared for at all. I had been on the floor for several hours and should of been given an MRI but was disregarded and treat with no compassion or dignity. All nurses seemed to be hating their job bar the odd one.
Visited Accident and emergency services on March 2023
Review titled Pinderfields Hospital
Replied on 27 March 2023
Thank you for taking the time to post your comments regarding your recent experience. I am so sorry to read of your experience and really saddened that you felt disregarded by staff. This is not something we would want any of our patients to experience. Our Emergency Departments have been experiencing significant pressures due to the increase of patients coming through the department. Even though the department is extremely busy, all of our staff do aim to provide a high standard of care and treatment that is patient-centred. From your posting, it is clear this has not been your experience and for that I am sorry. If you would like us to look further into your concerns, please contact the PALS team on myh-tr.palsmidyorks@nhs.net. I have shared your feedback with the manager of the department. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful service in extreme circumstances
Rated 5 stars out of 5
by Chris J - Posted on 10 March 2023
I want to thank the staff in A&E this week. Overcrowded and rushed off their feet the staff were kind and patient with my sister and myself in very trying circumstances. It’s not the nurses fault the service isn’t properly funded and there are long waits to be seen, these nurses were heroic. Florence Nightingale would have been proud!
Visited Accident and emergency services on March 2023
Review titled Pinderfields Hospital
Replied on 22 March 2023
Dear Chris J Thank you for taking the time to post your comments regarding your recent visit to our Emergency Department. Our Emergency Departments are always a busy place and I am pleased to read that both yourself and your sister were treated with kindness and patience. All of our staff aim to provide high levels of care and it is clear from your feedback that this was both yours and your sisters experience. Saying that Florence Nightingale would have been proud is high praise indeed and I have shared your kind words with the team. During these extremely busy and unprecedented circumstances, your kind words will definitely put a smile on staff faces! Thank you again and I hope your sister is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Car parking problems
by David12 - Posted on 05 January 2023
I entered Pinderfields hospital car park and the machine issued me with a ticket. On leaving within the 2 hour period both payment machines stated the ticket was faulty, I being let out of the car park by hospital security. I do hope I am not issued with a fine as the car parking company are in breach of contract by not ensuring I was issued with a ticket that is not faulty. I will be using the local bus service from now on. I am not best pleased
Visited January 2023
Provided by Care opinion
Review titled Pinderfields Hospital
Replied on 09 January 2023
Dear David12 Thank you for taking the time to post your comments regarding your recent experience. I am sorry you have not been left feeling pleased by your whole experience and that you are worried that you may receive a fine. If you do receive anything, then please do come back to me and I will speak with our Car Parking office. Thank you again for your feedback and I am sorry for your negative experience. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled New Granddaughter
Rated 5 stars out of 5
by Christopher Messenger - Posted on 20 January 2023
Thanks to all Maternity Staff, Doctors and Consultants including a great midwife who worked their magic in a professional manner to ensure my granddaughter arrived safely in this World in a challenging delivery, can’t thank you enough, Chris Messenger
Visited Maternity services on January 2023
Review titled Pinderfields Hospital
Replied on 24 January 2023
Dear Christopher Firstly, please let me congratulate you on the birth of your Granddaughter. I hope both mum and baby are doing well. Thank you for taking the time to post your comments regarding the care and treatment provided by our staff within our Maternity Service. I am delighted to read that all of our staff provided a high standard of care and treatment to ensure your Granddaughter arrived safely. Your kind words will be shared with the team. Thank you again and I wish you and your family all the very best. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled phone number listed on website doesnt work
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
trying to reach this service is impossible since the number listed for dermatology on their website gives a dead tone 01924 212178 - if this is no longer the number then please update your website
Visited Dermatology on January 2023
Review titled Pinderfields Hospital
Replied on 02 August 2023
Thank you for taking the time to post your comments regarding your experience of trying to contact our Dermatology department. I am really sorry that the information is incorrect and from searching on the Internet, I have been able to find the website with the wrong telephone number. We have contacted the owners of that website to ask that they update their information with the correct telephone number. Thank you for making us aware of this however, I am sorry for any unnecessary frustration this will have caused you. I can confirm that the correct details to contact the service are:- Pinderfields Hospital Telephone: 01924 542019 / 542022 Pontefract Hospital Telephone: 01977 747595 Dewsbury and District Hospital Telephone: 01924 816137 Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Brilliant staff
Rated 5 stars out of 5
by Caroline o - Posted on 25 January 2023
My daughter went in for a day dental procedure on the children’s ward at Pinderfields and I have to say a massive thank you to all staff who cared for her especially as she is very challenging due to her disabilities .I cannot praise them high enough as they really went out of their way to make it as stress free as possible for her ,especially the Dentist and the Anaesthetist who were fab with her and so kind .At a time when the NHS is having so mainly complaints credit where and when it’s due ,in this instance I couldn’t fault it
Visited Paediatric Surgery on January 2023
Review titled Pinderfields Hospital
Replied on 27 January 2023
Dear Caroline Thank you for taking the time to post your comments regarding your daughter's experience. It was so pleasing to read your comments about the amazing care received by your daughter whilst on our Children's Ward, and I will be sure to share your post with all of the staff involved in her care. I know how delighted they will be to read your feedback. I can appreciate what a very frightening and stressful time it must be for our younger patients when coming into hospital, and I am pleased that all of our staff were able to make this experience a little easier. Thank you again and I hope your daughter is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great care and kindness
Rated 5 stars out of 5
by Deborah Ruth Watts - Posted on 18 January 2023
I spent 25 hours in A & E waiting for a bed on ward 12. Without exception all the staff l met and observed caring for others showed great empathy, care and kindness. Staff were highly trained and professional and endeavoured to manage my pain and ensure my needs were met. I am very grateful for their patience and encouragement and so thankful that we all have access to NHS healthcare.
Visited Accident and emergency services on January 2023
Review titled Pinderfields Hospital
Replied on 19 January 2023
Dear Deborah Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read of the length of time you spent waiting for a bed however, it is lovely to read how you describe our staff to be caring, kind and showing empathy. All of our staff aim to provide high quality care and treatment and I am pleased that this was your experience. I have shared your kind words with all of the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful Under the current pressures.
Rated 5 stars out of 5
by Ken Thompson - Posted on 29 January 2023
I was admitted to this hospital by ambulance in the early hours of Saturday morning with very high blood pressure resulting in a serious nasal bleed. I was seen by a doctor within 1.5 hours and then referred to an ENT consultant, who I saw shortly afterwards. The treatment was excellent by everyone and each was friendly and professional.
Visited Accident and emergency services on January 2023
Review titled Pinderfields Hospital
Replied on 30 January 2023
Dear Ken Thank you for taking the time to leave such lovely feedback. I am delighted to read that you have been happy with the care and treatment you received. It is lovely to read words such as "friendly" and "professional". I will pass on your kind words to the teams who I know will be thrilled with your comments. Thank you again for your feedback and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Very bad service
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2022
The doctor was extremely rude and unprofessional. He didn’t listen to the patient at all and just wanted me to say yes or no to his questions. A key function of being a doctor is to listen to patients and then provide appropriate advice. This doctor just didn’t listen and I don’t trust his advice at all. I wouldn’t recommend this ent service to anyone.
Visited Ear, Nose & Throat on December 2022
Review titled Pinderfields Hospital
Replied on 13 December 2022
Thank you for taking the time to post your comments regarding your recent experience. I am really disappointed to read of your experience and that you felt the Doctor was rude and unprofessional. I am so sorry and can only imagine how frustrating this must have been for you. Our staff aim to communicate clearly and sensitive at all times and I am so sorry that this was not your experience. I will share your comments with the Manager of the service. If you would like us to look further into this for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful Care and Compassion
Rated 5 stars out of 5
by Steph Radford - Posted on 29 December 2022
My mum was admitted via ambulance and taken straight into Resus, very poorly. The staff were amazing in exceptional circumstances and gave mum such care. The unit was extremely busy and the staff worked under stress. Once mum had been stabilised we were moved into a cubicle until a bed was found. The nurses and doctors cared for mum and us, I can't fault any of them. They understood what an emotional time it was for us. Thank you
Visited Accident and emergency services on December 2022
Review titled Pinderfields Hospital
Replied on 03 January 2023
Dear Steph Thank you for taking the time to post your comments regarding your mum's recent visit to our hospital. I cannot begin to imagine what a worrying time this must have been for you and your family. It is so lovely to read how staff were "amazing" and very supportive. All of our staff aim to provide a high standard of care and treatment and it is clear this has been your experience. I will share your kind words with the team and thank you again for your comments. I hope your mum is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust