Queen Alexandra Hospital
Southwick Hill Road, Cosham, Portsmouth, Hampshire, PO6 3LYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Barrington Excell - Posted on 28 July 2023
I was unfortunate enough to attend the Emergency Department on the night of 27th for a bladder problem. Despite the wait which was inevitable due to the large numbers the service I received from the doctor was wonderful. He made me relaxed and went over and above his duties. Went home feeling a new man
Visited Accident and emergency services on July 2023
Review titled Queen Alexandra Hospital
Replied on 09 August 2023
Good morning Thank you so much for the lovely feedback for our hospital team within our Emergency Department. It is very much appreciated. We are glad to hear that, despite a wait, you felt the service you received was wonderful and made a real difference to how you felt. We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Hysteroscopy experience
Rated 3 stars out of 5
by Anonymous - Posted on 21 July 2023
I had a Hysteroscopy 21/7/23 at 3pm due to historic PMBs which is occurring every 2 weeks. I have other concerning symptoms which I provided in writing during my appointment with the Dr who I had met for the first time. Noting, I have been feeling generally unwell and in pain since last year which is progressively getting worse. I am therefore feeling anxious and keen to know the cause. Today 21/07/23, during my consultation with the Dr and before the procedure I explained my debilitating symptoms which seemed to be dismissed and instead she had shown my previous ultrasound scan and said all is fine. I assure you it is not and it cannot be related to HRT (which she concluded) due to symptoms including PMBs, weight loss, difficulty walking, tiredness, abdominal pain, diarrhoea, and multiple UTIs. Nevertheless, due to the general NHS procedure and following repeated PMBs I required the Hysteroscopy for further investigation which was acknowledged. Following the consultation with the Dr and prior to my procedure she asked that before entered the procedure, I fill out a questionnaire on her and my experience of her and she left the room until I completed it. Only speaking for 5 minutes I felt obligated to give a positive review since this was before my procedure. This type of practice should not exist, putting patients under duress in hope their procedure goes well. After 10 minutes the Dr entered the room and checked my response in her review. She then led me to the room for the procedure. The other nurses present were very nice-but I had the impression they may not be that impressed with the Dr. The procedure did not go well and as it was so very painful, it was decided to abandon and I was informed that it will be rescheduled to another day and will be done under general anaesthetic. With my experience today, I do not feel confident in the Dr (due to the questionnaire I had to complete) and will instead be seeking alternatives.
Visited Gynaecology on July 2023
Review titled Queen Alexandra Hospital
Replied on 27 July 2023
Good afternoon Thank you for taking the time to provide feedback following your recent appointment here at Portsmouth Hospitals. We were very sorry to read about your distressing experience and have flagged this experience to the relevant department to further investigate. If you require any further support or advice with this matter please do contact our Patient Advice & Liaison Service (PALS) for support and guidance, via the following methods: email the team: pht.pals@porthosp.nhs.uk, telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Great Service
Rated 5 stars out of 5
by Caroline Cuckson - Posted on 09 June 2023
On holiday here & had reason to visit the emergency dept... I was treated very well & give my heartfelt thanks to the ambulance staff who allowed my husband to catch up with them while travelling to the hospital the Drs & dedicated staff who looked after me. First Class xx
Visited Accident and emergency services on June 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good morning, Thank you so much for the lovely feedback for our hospital team within our Emergency Department. It is very much appreciated. We are glad to hear that your experience was first class and hope that you were able to enjoy the rest of your holiday. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Waste of Time, Extremely Upsetting
Rated 1 star out of 5
by Anonymous - Posted on 14 June 2023
All I wanted was a diagnosis for a condition I've had for over a year. The staff at reception were coping the best they could considering how overworked they seemed. The area was clean but no seating most of the time, standing room only. Bright florescent lighting, chatting and radio noise was most disturbing. Was massively distressed by the time of my consultation (over and hour wait for consultant to turn up). The result was no help at all, useless and a waste of time and NHS money. I asked if I could be referred privately and/or given help to do this and received a direct "no". I was told I would be referred for an intrusive test, which had a long waiting time. I asked if this would result in a diagnosis and told probably not. So I asked how would I get a diagnosis and told I wouldn't and would have to live with the painful unsightly condition I've had and continues for over a year. At my wits end and my mental health is severely suffering.
Visited Plastic surgery on June 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good afternoon Thank you for taking the time to provide feedback following your recent appointment here at Portsmouth Hospitals. We were very sorry to read that your experience was distressing and that you did not receive the resolution to your condition that you were seeking. To support you with any further information required, please do contact our Patient Advice & Liaison Service (PALS) for help and guidance, via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2023
My dad was seen in the emergency care centre today following a fall. Excellent care from the triage nurse to the receptionist to all the team members. The team seemed very happy team and were very good with all of the patients. Thank you so much and keep up the good work.
Visited Accident and emergency services on June 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good afternoon Thank you so much for the lovely feedback for our hospital team within the emergency care centre. It is very much appreciated. We are glad to hear that your Dad received excellent care and hope he is making a good recovery after his fall. We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Excellent Service
Rated 5 stars out of 5
by Royston Davy - Posted on 20 June 2023
Turned up to phlebotomy to be whisked straight through to be tested. Excellent friendly staff and out in no time at all.
Visited Phlebotomy services on June 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good afternoon Thank you so much for the lovely feedback for our phlebotomy team. It is very much appreciated. We are glad to hear that the friendly team gave excellent service.We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Quiet and efficient
Rated 4 stars out of 5
by Roy Wheeldon - Posted on 07 May 2023
I had to call an ambulance to go to A&E on 5th May 2023. I would like to express my appreciation for the quiet and efficient way the A&E Department was run that day. I was well looked after. Many thanks
Visited Accident and emergency services on May 2023
Review titled Queen Alexandra Hospital
Replied on 18 May 2023
Good morning, Thank you so much for the lovely feedback for our hospital team within A&E. It is very much appreciated. We are glad to hear that you appreciated your care and felt well looked after. We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Bone scan results
Rated 3 stars out of 5
by Sue - Posted on 18 September 2023
A friend is still awaiting for results of a bone scan been over 5 months has called department numerous times and asked doctors surgery but no one is very helpful, how long do we wait,his health has got worse
Visited Day treatment services on May 2023
Review titled Queen Alexandra Hospital
Replied on 19 September 2023
Good morning Thank you for taking the time to provide feedback regarding the delay your friend is experiencing in receiving their bone scan results. We would recommend that they contact our Patient Advice & Liaison Service (PALS) for help and guidance, via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Speedy and efficient
Rated 5 stars out of 5
by KevinC - Posted on 05 June 2023
Saw my GP at 0920 to review findings of an Ultrasound Scan. Abnormality in an area on the edge of the scan was noted and caused concern for my Doctor. He got staright on the phone to QA Urology to discuss urgent treatment plan. Told to go straight to QA with a letter and arrived there at 1000 and by 1020 treatment had been administered to take pressure off my kidneys. Lind prompt effective treatment for which I heartily thank the staff at all levels.
Visited Urology on May 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good morning, Thank you so much for the lovely feedback for our hospital team within Urology. It is very much appreciated. We are glad to hear that your treatment was prompt and effective. We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Allan B - Posted on 08 June 2023
Recently received radiotherapy treatment for prostate cancer. Each of the Linac teams were efficient, friendly and extremely considerate to all patients. This is obviously routine for them but they manage to treat patients with respect and kindness. My experience was mainly with the Linac 4 team but visits to other reams was equally impressive. Many thanks.
Visited Prostate Cancer Service on May 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good morning, Thank you so much for the lovely feedback for our Linac teams within Oncology. It is very much appreciated. We are glad to hear that your experience across the board has been impressive and that you were treated with kindness and respect throughout.We have shared your feedback with the teams to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
Information supplied by Portsmouth Hospitals NHS Trust