Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Attention to detail
Rated 4 stars out of 5
by Charles - Posted on 21 January 2024
I was unlucky in that I accidently spilt a jug of hot water on my right knee. Through a call to 111, I was sent through to Emergency care where they dressed my wound. This seemed to go well and I was seen again the next day. However there were some difficulties and I was put on anti-biotics. Before the date of the next dressing, I was unwell. After ringing my surgery I saw a nurse and a doctor there who felt the wound was looking rather angry.. and advised my returning to the hospital for an intravenous anti-biotic. I did this but had to go through A and E first which took some time to see the doctor (who unfortunately I am not able to name) because I felt he dealt with the situation very well. He was very determined to get the right advice and got in touch with the Burns Unit at Chelsea and Westminster Hospital. He was able to put through a request for a referral which was quite complicated.. using a photograph of the wound on my daughter's phone. It was very busy in A and E and my daughter and I were very impressed by his professionalism. It was late when I had the anti-biotic drip but everything was set up for my appointment with The burns Unit at Chelsea and W Hospital later day. Many thanks to Queen Elizabeth Emergency Care staff for their help and care and especially to the A and E doctor. who on the night of Wednesday 10th January and early in the morning of Thursday 11th January sorted out my situation so well.
Visited Accident and emergency services on January 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Absolutely outstanding
Rated 5 stars out of 5
by Tracy Mckerracher - Posted on 13 January 2024
My mum was admitted in the early hours of New Year’s Day to resuss and then on to hdu2 The care she received was absolutely outstanding, a real credit to our nhs. From the minute she was admitted the staff kept us fully informed of her care and treatment. Thanks to the incredible staff in resuss she was able to be transferred to hdu where she spent the next 12 days. Every staff member couldn’t have been more caring, I was updated by nurses and by doctors and consultants within half an hour of arriving on the ward every day, and fully advised of any treatments she required. All the staff were lovely, I never felt alone, everyone was so approachable, kind and understanding. Thank you so much.
Visited Intensive Care on January 2024
Review titled Queen Elizabeth Hospital
Replied on 22 January 2024
Dear Tracy Thank you for taking the time to tell us about you experience of you and your mothers care in the Intensive Care and High dependency unit at Queen Elizabeth Hospital. I was so pleased to read how supported you were by the Intensive Care Team at what would have been a very difficult time. I will be sharing you email with the department and the wider team . Wishing you both well Kind regards Branita Mills Head of Nursing Critical Care , Theatre, Anaesthetics and Pain
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Review titled lost appointment
Rated 5 stars out of 5
by Michael - Posted on 02 April 2024
DR .k.... Can't remember his name said he would make another appointment for me in April. Cortisone injection in right shoulder. Mr M Any chance of reminding him, very painful again now.
Visited Orthopaedics on January 2024
Review titled Queen Elizabeth Hospital
Replied on 11 April 2024
Dear Michael We are very sorry that he has not received another appointment. We are happy to schedule it if further information is given. Kind Regards, Michelle Reis Surgical Matron Queen Elizabeth Hospital Stadium Road SE18 4QH
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Review titled They are not triaging
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Accident and emergency are not triaging people. They sent my child who is under 5 round to urgent care on previous visits over that week, on my final visit 12 days into illness I requested they triage her, when we did we got sent straight to children’s ward and discovered her oxygen levels were 86 and she the spent 5 days in HDU in Lewisham. Waited over 9 hours for a transfer to Lewisham as well. Kids were being treated in the waiting room. Unacceptable to not triage properly, they were dismissal, not just one individual, it was different people each time just shouting go urgent care. We since have been going to Lewisham where they assess people properly. You can’t send all kids round to urgent care without triage, they don’t all have simple colds. If someone comes in covered in a rash struggling to breathe how can you not triage. Never coming back, will travel further to Lewisham for proper treatment. 9 hour wait and packed waiting room. The hospital is a shambles and needs urgent work.
Visited Accident and emergency services on January 2024
Review titled Queen Elizabeth Hospital
Replied on 07 February 2024
Thank you for your comment regarding your child's care during your attendance to the Queen Elizabeth Hospital. We are sorry to hear about your experience and the distress this caused you. If possible, please could you send a formal complaint with the patient's details to: greenwichhealth.complaints@nhs.net Once we have the details, we will be able to conduct a formal investigation to look further into your concerns. Kind regards UTC Lead, Greenwich Health
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Review titled great practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 December 2023
my friend was admitted to a@e recently, due to a bad fall and sudden fraility issues. due to quick assessment has carers, social worker and care team. hospital bed, etc. also from having scans etc. discovered change in chest area since last scan. stay in the ward was very good considering so near christmas. many thanks.
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth Hospital
Replied on 28 December 2023
“Thank for sharing your experience, I hope that your friend is recovering well. We appreciate all feedback and will share this positive comment with our teams ”. Many thanks, Amanda yates ED Matron
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Review titled Great all round experience
Rated 5 stars out of 5
by Anonymous - Posted on 30 December 2023
I had to take my daughter to the children’s a&e after an ice skating accident. I have to say that the hospital is so well organised. Loved the fact the children’s a&e was completely separate as I’ve had some bad experiences at other hospitals with my children in with adults in a&e. We were seen quickly. Lovely staff from porter at the door, receptionist, triage nurse, doctors, Xray staff. I could not fault anything. Everything was explained at each stage. Even my children commented on it. Lovely ethos is the hospital. Thank you so much for looking after us so well!
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth Hospital
Replied on 15 January 2024
We are so pleased to hear you had a good experience when visiting the children's emergency department and are very grateful for your positive feedback. We hope your daughter is feeling much better! Kind regards, Jenna Jenna Lloyd Senior Sister (Ward Manager) Paediatric Emergency Department
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Review titled A&E is a joke!
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2023
I’m 10wks4days pregnant I encountered lots of pain, bleeding and clotting which made me believe I was having a miscarriage so I called an ambulance and still nothing for the next hour so i call 111 and they said it’s up to a 3 hour wait so I decided too call a cab to the hospital instead as I was in pain and severe bleeding which had me really worried, as I arrived at the hospital and I told the reception about my situation they told me to wait in the waiting room until my name is called and I sat in that waiting room for a whole 13 hours and in that time frame they had only done my bloods and didn’t even check to see if I was ok or if my baby is ok and didn’t check the bleeding or a scan within those 13 hours I understand that it’s a busy time but I don’t think it’s appropriate to leave a pregnant lady waiting 13 hours in a waiting room without even checking if everything’s ok, there wasn’t even any seats available so I had to stand up while all this was going on, people were assaulting eachother in the waiting room which made me feel very uncomfortable and gave me constant anxiety, It wasn’t until the next day in the afternoon that anyone checked on me and after a whole 13 hours they sent me off for a scan and it showed that my baby’s heartbeat is still beating strong thank god! But the way I was dealt with at that A&E is a complete joke as that’s also the second Time it’s happened to me at that hospital while being pregnant which I don’t think is acceptable at all, even the toilets there were rancid multiple times I had to clean other peoples poo and pee off the toilet seats when they have cleaners who should be doing this, I just think it’s more stress for a pregnant woman to have to go through all of this it’s out of order.
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth Hospital
Replied on 28 December 2023
Thank you. “I am very sorry to hear about your experience in ED, this is not the level of care we strive for, and I sincerely apologise for the lengthy waits you experienced whilst in ED. The Trust has been under immense pressure over recent weeks and whilst we are working hard to combat the challenges we face, at times of high pressure we are unable to meet the standards we aim to achieve for our patients. This does not make it acceptable to have to wait uncomfortably for the length of time you did, and I am deeply sorry for that, but please rest assured that we are doing everything we can to improve waiting times and capacity issues across the site. I am glad to hear that you and your baby are doing well and I wish you all the best during your pregnancy.” Amanda yates ED Matron
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Review titled Emergency blood tests lost
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2023
My husband spent 8 hours for the troponine result and after 8 hours they told him they lost the blood sample .
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth Hospital
Replied on 28 December 2023
“ I am very sorry to hear this, the process within our ED is that the bloods are sent at the earliest opportunity and then reviewed by the clinical team. I am sorry to hear that this was delayed in this instance and therefore picked up later than we would like. The Trust is working very hard to combat delays in our ED, we have experienced significant pressures of late but are working hard to improve on delays and patient experience. Once again I apologise for the delays and for any distress this caused”. Thank you, Amanda Yates ED Matron
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Review titled Great care - Ward 15
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
As expected, there was a long wait to be triaged in A and E , sitting in a wheelchair in agony from 12.30pm, i was then moved sub acute where i gratefully received iv meds as was in terrible pain. Admitted at midnight after my CT scan showed acute pancreatitis and a blood clot. I can honestly say the staff in Ward 15(b) were amazing, from the doctors, nurses to the hca’s, cleaning and catering staff. I spent three weeks there, was visited by the pain management team and ITU regularly when i was really poorly. Each time an Xray, CT scan, MRI or ultrasound was requested by the Dr’s doing the ward round, i was whisked away to have it done the same day. Cannot fault the treatment i received
Visited General Surgery on November 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Left high and dry
Rated 1 star out of 5
by Malcolm Crowhurst - Posted on 02 November 2023
Had several visits as have a torn tendon in my left shoulder, was recommended keyhole surgery. The operation was first cancelled as the surgeon was in America and rang us to say don’t turn up. We have been given two dates since, both of which have been cancelled, one was on a Saturday and when we got there was informed no ops were carried out on a Saturday. The last appointment we were told a date will be sent for the operation, have heard nothing since. I have been left with a painful shoulder, cannot drive and am feeling hopeless about ever getting this op.
Visited General Surgery on October 2023
Review titled Queen Elizabeth Hospital
Replied on 13 February 2024
Dear Mr Crowhurst Having looked into this case it appears that the planned operation for 29 August 2023 was cancelled as the consultant was delayed in travelling back from abroad due to a flight delay. The surgery date was then rescheduled to 24 October 2023 and was then cancelled again due to planned leave requested 6 weeks in advance. It is very poor to cancel a patients operation twice and this is unusual however this does not take away from the poor experience which you suffered for which I sincerely apologise. I can see no previously planned operation dates for any Saturdays’ and we certainly would not usually book elective surgery on a weekend. I note your operation is now confirmed for 21 November 2023 and I wish you the best with this. Kind Regards David Wall Associate General Manager
Information supplied by Lewisham and Greenwich NHS Trust