Queen's Hospital Burton
Queen's Hospital, Belvedere Road, Burton-On-Trent, Staffordshire, DE13 0RBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled disgusted and appalled
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Doctor treated me with no respect, spoke to me like I was an imbecile and too old to comprehend what he was telling me.Did not read the notes the nurse had prepared and then accused me of not telling him information (which was in the notes). Wrote a list of medications on a tissue- is the NHS so short of money it cannot afford a sheet of paper!! On a positive note, the nurse who did the initial interview/tests was extremely good, very professional and pleasant. Would give her 10/10
Visited Ophthalmology on April 2023
Review titled Queen's Hospital Burton
Replied on 11 May 2023
Good afternoon- ID 33720 Thank you for contacting the Trust about your recent experience within the Queens Hospital at Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01283 593110. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsburton@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Prompt treatment
Rated 5 stars out of 5
by Jim Frost - Posted on 27 April 2023
I had to go to A&E with a shoulder injury, only there for a little over 2 hours, including examination, two X-rays and a dislocation reduction, very good experience and friendly staff
Visited Accident and emergency services on April 2023
Review titled Queen's Hospital Burton
Replied on 01 June 2023
Good Morning, Jim. (Pals I.D-34219) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff on the Emergency Department at the Queens Hospital which you visited recently. We will forward your kind comments to the manager for Emergency Department at the Queens Hospital requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled some staff do a wonderful job
Rated 4 stars out of 5
by Anonymous - Posted on 22 April 2023
took my grandma who wasn't well and 111 service referred us to burton hospital some lovely staff who were friendly and helpful but then a health care assistant was asked to move my grandma to a bed she expected my grandma to just stand up and get on the bed herself i said she stands with a frame no she didn't listen to me she just had me help her get my grandma on the bed and complained when my grandma wasn't on the bed properly well had she of listened to me she would of got a zimmer frame or got help but no so then she has me lift my grandma with herself on the bed and carried on moaning about it don't know what she expected when my grandma wasn't well and couldn't stand properly she wasn't capable of just standing up and getting on the bed
Visited Accident and emergency services on April 2023
Review titled Queen's Hospital Burton
Replied on 11 May 2023
Good afternoon -ID 33723 Thank you for contacting the Trust about your recent experience within the Queens Hospital at Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01283 593110. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsburton@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Ward 15 amazing care and support given to my dad
Rated 5 stars out of 5
by Sarah Shuttleworth - Posted on 12 April 2023
My dad had to stay in longer than expected after a surgical treatment. The staff were brilliant, rang us with updates and looked after him so well. Always friendly and had time to talk, even though it was a busy ward. The human touch was definitely there.
Visited General Surgery on April 2023
Review titled Queen's Hospital Burton
Replied on 28 April 2023
Good afternoon- ID 33401 Dear Ms Shuttleworth It was very kind of you to take the time to write to the hospital; I am pleased to hear that your dad had a positive experience and that you wish to express your grateful thanks to the Surgical team at Queens Hospital Burton. I will forward your kind comments to the manager to share with all the staff. Thank you again for taking the time to write into the hospital, it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled Efficient
Rated 4 stars out of 5
by Colin - Posted on 14 April 2023
I attended A&E after fracturing 3 bones in my foot. The time from arriving at A&E to leaving was quick in my opinion. The staff were all courteous, helpful and showed empathy. I was given clear diagnosis, treatment, and follow up instructions. When I left the A&E I felt assured I would soon make a full recovery under the care and guidance of the hospital’s care. Many thanks.
Visited Accident and emergency services on March 2023
Review titled Queen's Hospital Burton
Replied on 28 April 2023
Good afternoon- ID 33404 It was very kind of you to take the time to write to the hospital; I am pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the Staff who cared for you in A+E at the Queens Hospital Burton. I will forward your kind comments to the manager for A+E to share with all the staff. Thank you again for taking the time to write into the hospital it is appreciated. Patient Advice and Liaison Service (PALS)
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Review titled great department
Rated 5 stars out of 5
by MRS Dawn Briers - Posted on 03 March 2023
I was really nervous but staff were great both consultant and nurse. Did not wait long and had treatment there and then. can not thank everyone enough. went to see my GP on Monday and all sorted by Friday. what a great department. Thank you
Visited Dermatology on March 2023
Review titled Queen's Hospital Burton
Replied on 30 March 2023
Good morning, Mrs Briers- Pals I.D-32411 It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Queens Hospital Burton, which you visited recently. We will forward your kind comments to the manager for the Queens Hospital Burton requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Emergency
Rated 1 star out of 5
by Anonymous - Posted on 11 February 2023
Horrible emergency I waiting here 12 hours and still no one see me due they are bussy eaven if I'm pregnent and I got pain.
Visited Accident and emergency services on February 2023
Review titled Queen's Hospital Burton
Replied on 15 February 2023
Good Afternoon- Pals Concern -31341 Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Diabolical care
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
Some of the navy blues in this department need to consider a change of professional. Attitude, conduct, patient safety and experience the worst ive ever seen it. Will be making referrals regarding fitness to practice. Health care support workers are excellent- kund caring and compassionate, though how they can be considered a 'support' given that they are leading the way in patient care, is beyond me.
Visited Accident and emergency services on February 2023
Review titled Queen's Hospital Burton
Replied on 23 February 2023
Good Afternoon- (Pals I.D-31526) Thank you for contacting the Trust about your recent experience within the the University Of Derby and Burton Hospitals Foundation Trust. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly, and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you to contact the PALS office to discuss the matter further, please quote the ID reference above, and call us on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net Patient Advice and Liaison Service (PALS).
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Review titled Excellent Care
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Was admitted as an Emergency,during the course of my stay I experienced excellent care from the Staff.Queen’s Hospital should be very proud of the care they are giving,cannot fault it and the food is good.
Visited Gastrointestinal and Liver services on February 2023
Review titled Queen's Hospital Burton
Replied on 23 February 2023
Good afternoon- (Pals I.D-31530) It was very kind of you to take the time to write to the hospital; we are very pleased to hear that you had a positive experience and that you wish to express your grateful thanks to the staff at the Queens Hospital Burton which you visited recently. We will forward your kind comments to the manager for the Queens Hospital Burton requesting they share it with all the staff. Thank you again for taking the time to write to the hospital, it is appreciated. Patient Advice and Liaison Service (PALS).
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Review titled Long wait times
Rated 1 star out of 5
by Anonymous - Posted on 28 January 2023
I was in A&E due to a few emergency issues I suffered including my heart. The first 2 times I was seen within the first hour but then it was just a check every 2 hours. 11 hours wait time and the number in A&E kept going up with hardly anyone being seen from the walk in side. I was only waiting to see the doctor but that didn't seem to be happening for anyone waiting. The chairs are not comfortable for a wait that long and when you have to attend alone due to the hosptial not allowing anyone with you then it is hard to go toilet.
Visited Accident and emergency services on January 2023
Review titled Queen's Hospital Burton
Replied on 02 February 2023
Good morning ID 31032 Thank you for contacting the Trust about your recent experience within the A+E department at the Queens Hospital Burton. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement. I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30. You can attend without a prior appointment during the office hours, or ring to make an appointment if it is more convenient to you. If you would prefer to email, please use the following address to write to us and we will feedback the outcome from our investigations in due course;uhdb.contactpalsburton@nhs.net Patient Advice and Liaison Service (PALS).
Information supplied by University Hospital of Derby and Burton NHS Foundation Trust