Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen's Hospital.
Reviews
-
Review titled Urology day surgery for tumour
Rated 4 stars out of 5
by Anonymous - Posted on 10 January 2024
Received great care from medical staff but concerned about minor details which would help - conflicting information on anaesthetic leaflets given by pre admission in King Georges, lack of info on discharge about supplies needed, or who to contact about queries. If the only reply to these reviews is contact PALS, why are reviews collected? Surely some follow up from here would be helpful? Most staff are helpful but a few are dismissive. A day spent as a patient could open their eyes.
Visited Urology on January 2023
Review titled Queen's Hospital
Replied on 12 January 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that they can address the concerns that you have raised directly with you and try to resolve these. The PALS service escalates your concerns to the relevant department for action and a personal response.
-
Review titled Fracture Clinic - Not fit for purpose
Rated 1 star out of 5
by Louise - Posted on 02 February 2023
I visited the fracture clinic with a shoulder issue after presenting at urgent care. I had xrays that apparently showed know skeletal abnormalities. The DR in the fracture clinic was meant to do further investigations. All he did was look at the xray and then tested the strength of my arm by doing various movements. He did not physically look at my shoulder. I was not asked to remove my top. If I had he would be able to see that the injured shoulder is not in the same position as the other uninjured shoulder. An MRI scan was requested which has a wait time of 6-8 weeks and in the meantime I am to start physio, which was where I was referred to in the first place by my GP when I first started having the shoulder issues. I have gone in a full circle, still suffering from pain that stops me from sleeping and effects me all day and everyday. You will see I was unhappy and attempted a conversation with PALS which was unsuccessful. I have since contacted the hospital to request a second opinion from a different DR.
Visited Don't know on January 2023
Review titled Queen's Hospital
Replied on 14 April 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
-
Review titled Excelent care
Rated 5 stars out of 5
by Anonymous - Posted on 03 February 2023
Having had to attend the eye clinic for treatment to both eyes for differing conditions I have been impressed by the care provided and the courtesy of the clinical staff. Despite being clearly overstretched they are polite and caring, Appointments are provided as promised and those by post are followed by a telephone reminder. This area is a credit to Queens and those reposible for it.
Visited Ophthalmology on January 2023
Review titled Queen's Hospital
Replied on 14 April 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
-
Review titled Very Friendly and extremely helpful
Rated 5 stars out of 5
by Jacquie Jacobs - Posted on 11 December 2022
Had scan at MRI mobile in Oncolgy carpark. Very friendly staff, extremely helpful and caring. Made you feel at ease.
Visited Oncology - Clinical on December 2022
Review titled Queen's Hospital
Replied on 22 December 2022
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care at the MRI unit, Oncology car park. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Claire Bailey Divisional Director of Healthcare Professionals, Cancer and Clinical Support
-
Review titled Great care
Rated 4 stars out of 5
by Sue Sandell - Posted on 01 January 2023
I would like to pass on my thanks to all the staff on mandarin A ward who cared for my father during the time he spent on the ward. He was treated with great care and compassion and respect. The care was also extended to me and my family and when he unfortunately passed away the staff could not have been kinder. I hope this is passed on to them all They are Angels.
Visited General Medicine on December 2022
Review titled Queen's Hospital
Replied on 01 February 2023
Thank you for taking the time to make us aware of your father's experience. I am so happy to hear that your father was treated with kindness by the team. I will ensure your kind words are passed onto them so that they all know what a fantastic job they are all doing. Once again, thank you for taking the time to provide us with your feedback. Kind Regards Juliet Kumar Divisional Director of Nursing Care of the Elderly
-
Review titled great all round
Rated 5 stars out of 5
by scott taylor - Posted on 14 December 2022
my mum was sent to your hospital monday night from harlow after a stroke i can't thank everyone enough doctors nurses ambulance staff were all brilliant.you are all underpaid underappreciated and overworked and all do a brilliant job.i didn't realise until monday how much you all do and how well you all do your job under extreme conditions and extreme abuse you get from some of the public i take my hat off to all of you and can't thank you all enough and this comes from someone who never leaves reviews but after seeing what i did felt i had to once again thank you very very much and i wish you all a very merry christmas
Visited Major trauma on December 2022
Review titled Queen's Hospital
Replied on 23 June 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us.
-
Review titled Life saving care
Rated 4 stars out of 5
by Anonymous - Posted on 26 March 2023
My husband was admitted to A&E on 12.12.22 with undiagnosed chest pain. We wish to thank all of the staff involved but particularly the lady doctor who treated him. He was diagnosed with an aortic dissection and promptly transferred to Barts where I am pleased to say he had surgery and 3 months later has made an excellent recovery. I am sorry that I do not know the doctor's name but the work of the A&E staff on that day undoubtedly saved his life.
Visited Major trauma on December 2022
Review titled Queen's Hospital
Replied on 14 April 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine
-
Review titled Bad early Assesment unit
Rated 1 star out of 5
by Anonymous - Posted on 14 December 2022
I am still sitting here in early pregnancy unit at 12.02am. Came in at 4.45pm and I still haven’t been seen by a dr, despite my condition and despite being asked to come in due to having issues. Most of the Nurses are quite nice apart from the odd few who have a chip on their shoulders. The nurse I was triaged by tonight wasn’t very pleasant at all, she could do with some customer service training. Do not have your baby here if you have health conditions or complications with your pregnancy, because chances are you will have a bad experience under this hospital’s care. Came in a few months ago to A&E and waited 10 hours to be seen for 5 min. So I definitely don’t recommend this hospital for emergency care.
Visited Maternity services on December 2022
Review titled Queen's Hospital
Replied on 03 March 2023
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to ressolve these. Once again, thank you for taking the time to make us aware of your experience. Kind Regards Kind Regards Kathryn Tompsett Divisional Director of Nursing for Women's Health
-
Review titled Queen's ENT and my Surgery advice differs
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2022
The Trust website says I can be seen at the ENT Dept via GP referral, but this is not exactly so. Initially I was sent by a GP located at King George Hospital to the Hot ENT Clinic at Queen’s Hospital. After having seen two ENT doctors at this clinic, I was told that I need to see a Consultant as I was still spitting up blood after a procedure. (I have now been doing this for over two months). The second ENT doctor accordingly wrote to my GP recommending I see a Queen’s based Consultant. However, several people at my surgery told me that the GPs at the surgery do not refer patients to a Consultant anymore. However, two admin staff besides the ENT doctor at Queen’s were not aware of this, so rather than getting my health problem sorted, I became “piggy in the middle” being told different things by people from different parts of the Trust. I have now clarified the situation after many phone calls, emails and a lot of stress. I was also told by my surgery that Queen’s always think that the surgery can recommend patients seeing a Consultant, which now appears to be incorrect. Although well meaning, can somebody take responsibility and inform all the kind ENT staff that patients cannot always be referred to ENT Consultants by their GP. It is stressful enough spitting up blood daily, let alone being informed of the wrong information, however well intended. Thank you.
Visited Ear, Nose & Throat on November 2022
Review titled Queen's Hospital
Replied on 12 January 2023
Thank you for taking the time to provide us with your feedback, I am so sorry to hear that you are unhappy with the information you received. I would like to advise you that your feedback is very important to us and I will make sure that this is shared with the staff for future learning and improvement, If however you would like to discuss your concerns in more detail you can contact our Patient Advice and Liaison Service on 01708435454 or email at bhrut.pals@nhs.net Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
-
Review titled Amazing staff
Rated 5 stars out of 5
by lesley gould - Posted on 03 November 2022
My daughter recently gave birth at Queens. At every point the staff were amazing and caring. As an NHS worker myself I know the stress the service are under and was slightly worried but all the staff in all the departments were attentive and friendly. Try and remember that most people only review when bad things happen and not good. Well done NHS.
Visited Maternity services on November 2022
Review titled Queen's Hospital
Replied on 22 December 2022
Thank you so much for taking the time to make us aware of your daughters experience at Queens Hospital Maternity Department. I am so pleased to hear that your daughter received such great care, and will ensure that your kind words are passed to the staff so that they are aware of what a great job they are doing. Kind Regards Kathryn Tompsett Divisional Director of Nursing for Women's Health
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust