Queen's Hospital
Rom Valley Way, Romford, Essex, RM7 0AGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Jenny ricketts - Posted on 06 November 2022
I attended the day surgery unit where I was very happy with the service of care and how efficient all the nurses and Doctors were . I had to stay in overnight and the level of care was great . The nurses in particular on the day care unit were so kind and caring .
Visited General Surgery on November 2022
Review titled Queen's Hospital
Replied on 06 January 2023
Thank you so much for your kind words. It is wonderful to hear that you had such a positive experience and received such great care before and after your surgery. I will ensure your feedback is passed onto the team so that they all know what a fantastic job they are doing. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Liam Edwards Divisional Director of Nursing for Surgery
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Review titled Accident and Emergency care
Rated 4 stars out of 5
by M Cross - Posted on 23 November 2022
Following a sudden onset illness, My son drove me to A&E on Monday morning 14th Nov (last week). I was assessed as a priority and seen very quickly. Following my initial triage, I was given ECG, X-Ray, blood tests, and seen by a very charming doctor and his colleague. The doctor discussed my symptoms and sent me for a head scan so that all possibilities were covered. Following his diagnosis, I was given relevant medication and advice on how to manage my condition. I could not have wished for better treatment from all of the departments that helped me on that day, and would like to give a huge thank you to all of the medics who were involved in my care at what was a very scary time for me. I could see how very busy all the departments were as I passed through them, people were waiting in every space, but in spite of this the nursing staff checked on me every so often to see that I was ok. When it came time for me to be discharged, the doctor I had originally seen came to speak to me and advised me of my results, and explained how I could best manage my outcome. I could not have been better cared for. The situation in the NHS is dire and I feel so sorry for all the staff who have to deal with the daily care of so many people, they work so hard, and should be paid what they are worth - which is a good deal more than I'm guessing they receive! I for one am very glad they were there to help me and hope that the pay and conditions that nhs staff have to work within can reflect their value. A Huge thank you to Queens Hospital from a very grateful recipient of there exceptional care.
Visited General Medicine on November 2022
Review titled Queen's Hospital
Replied on 16 February 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care whilst in the Emergency Department. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
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Review titled Sky B ward are fantastic
Rated 5 stars out of 5
by Michelle - Posted on 24 November 2022
My dad was in ward Sky B after being in intensive care and I have to say that every single member of staff I encountered were friendly, willing to help and doing a great job. My dad was looked after so well, his sheets were clean and changed everyday, the plasters for his wounds were also changed daily. He was really happy and comfortable. It was very easy to speak to a nurse about my dads progress because the ward has a great admin/ reception team. I was always able to have a detailed conversation with my dads designated nurse at the time, which put my mind at ease about his condition. The team in Sky B are amazing and go above and beyond for their patients. There is a great atmosphere in the ward and had a warm environment. My dad was very confused at times and even refused to take his medication but it was so lovely to see that he was comforted and reassured by the nurses until he was calm and happy to proceed to take his pills. The level of patience the nurses showed was outstanding and so impressive. I can’t thank the nurses and doctors enough for the care and attention they gave my dad because at times it wasn’t easy caring for him with the delirium and confusion he was experiencing. Ward Sky B should all get a pay rise and receive the recognition they deserve (this is something I am personally working on) Sky B are absolutely excellent and a real asset to Bhr, the Nhs and Queens hospital!!
Visited Don't know on October 2022
Review titled Queen's Hospital
Replied on 23 June 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care before and after your procedure. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us.
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Review titled Awful experience
Rated 1 star out of 5
by Lenuta - Posted on 11 October 2022
Really bad experience, long waiting hours in pain. I was neglected by uncaring staff. Waited for 24hours in the hospital to be seen by a doctor, and the went for a ct scan next morning and waited for another 7 hours to have my results which I never got. Left the hospital in pain without a proper treatment or answer of my health problem. I basically do not know what I have and why I have this pain. I was really neglected
Visited Don't know on October 2022
Review titled Queen's Hospital
Replied on 07 November 2022
Thank you for taking the time to provide us with your feedback. I was sorry to read of your concern in respect to the care and treatment plus wait times in our Urgent Treatment Centre, operated by the partnership of East London cooperatives (PELC) and Emergency Department . Please accept my apology for this. We would very much like to hear greater detail of your concerns and ask that you contact our Patient Advice and Liaison Service in respect to the specific areas of concern and service. We have made improvements in our services and continue to do so recognizing that the demand on our services often causes significant waiting times. The Partnership of East London cooperatives (PELC, operator of the Urgent Treatment Centre can be contact via : Email: pelc.admincorporate@nhs.net Telephone: 0208 911 1130 Contact for the Emergency Department is via our Patient Liaison and Advice service (PALS) on 01708435454 or email at bhrut.pals@nhs.net This added information will enable us to learn from your feedback and will inform our improvements across both services. Kind Regards James Avery Divisional Director of Nursing Emergency Care
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Review titled Waiting times are ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 14 October 2022
The A&E department make you wait in the first queue which took 2.5 hours, you then have to wait in the urgent treatment queue and get told it could be a further 4 hours! Why is there two areas to sign in does this hospital not have computers to pass information on so patients can only wait once!
Visited Don't know on October 2022
Review titled Queen's Hospital
Replied on 31 October 2022
Thank you so much for making us aware of your experience. I am so sorry to hear that you had to wait this lengh of time to be seen. I would like to inform you that the triage queue and the Urgent Care Centre are managed by an outside NHS provider called PELC. You can contact PELC at pelc.feedback@nhs.net Kind Regards The Patient Advice and Liaison Service
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Review titled Excellent service by all involved.
Rated 5 stars out of 5
by Joy - Posted on 21 October 2022
Arrived 5pm due to my husband being in pain. Staff in Admin highly efficient, one person went over and beyond for my husband to be seen quickly due to his discomfort. 6pm seen by the doctor so helpful very professional despite being overstretched. My husband was taken immediately to resus to have blood tests scan etc; he remarked how patient and caring they were. Clearly explained each stage of his treatment. My son and I waited a few hours in the relatives room then joined my husband. Around 11.30pm the consultants spent about 45 minutes He was very precise in explaining his findings, the causes of his problems, all precautions to alleviate his pain. I cannot thank all staff enough for their compassion and care. We left the hospital all feeling relieved that my husband was not in any danger and so grateful for having such an amazing experience despite the pressures that the staff endure.
Visited Don't know on October 2022
Review titled Queen's Hospital
Replied on 07 November 2022
Thank you so much for taking the time to make us aware of your experience when attending our hospital. I am so please to read that your husband had such a positive experience and was treated with care and compassion from all the staff involved. I will ensure your kind words are passed to the team so that they are all aware of what a great job they are doing. Kind Regards James Avery Divisional Director of Nursing Emergency Medicine Division
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2022
The main nurse who was looking after children’s blood test for the day was Incredibly unhelpful and rigid. Our appointment was booked for 10:40 but she refused to acknowledge the confirmations we had and insisted we had not booked it correctly. The systems were wrong for some reason, no apologies or acknowledgement . She showed clear signs of impatience with a scared toddler despite the fact there was no queue! This was not a one off incident as she was rude with another couple with their baby just before us. She clearly has no people skill and should not be in contact with patients let alone children. It took longer to complete the blood test because of her and he was really distressed because she had no empathy or sympathy, awful.
Visited Children's & Adolescent Services on October 2022
Review titled Queen's Hospital
Replied on 05 December 2022
Thank you so much for taking the time to make us aware of your experience when attending the childrens blood test department at Queens Hospital. I am so sorry to hear that this was not a very nice experiece for you and importantly your child. I will make sure that your feedback is passed to the team so that we can learn from this and improve the service.Thank you again for your time. Kind Regards Lynda Hassle Divisional Director of Nursing for Children's Health
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Review titled Unprofessional service
Rated 1 star out of 5
by Povilas - Posted on 14 October 2022
I’ve been using a hospital for a first time and experience is not really good. I’ve arrived at the Hospital at 10:25pm on 14/10/22 being checked by Nurse and Doctor take me inside about 15:30pm send to take blood test and x-ray. After results i’ve been sended to Emergency department unit about 17:00 to 00:10 nobody checked me. The food i’ve got for 13hr i’ve got only sandwich and loads of cup of coffee. Being chasing nurseries regarding me but every time giving another excuses. At 23:40 “Doctor just arrived”. I’ve got heart surgery while ago but being treatened not like a patient, but a ghost. Just women with a coffee machine is seeing me…
Visited Don't know on October 2022
Review titled Queen's Hospital
Replied on 07 November 2022
Thank you for taking the time to provide us with your feedback. I was sorry to read of your concern in respect to the care and treatment plus wait times in our Urgent Treatment Centre, operated by the partnership of East London cooperatives (PELC) and Emergency Department . Please accept my apology for this. We would very much like to hear greater detail of your concerns and ask that you contact our Patient Advice and Liaison Service in respect to the specific areas of concern and service. We have made improvements in our services and continue to do so recognizing that the demand on our services often causes significant waiting times. The Partnership of East London cooperatives (PELC, operator of the Urgent Treatment Centre can be contact via : Email: pelc.admincorporate@nhs.net Telephone: 0208 911 1130 Contact for the Emergency Department is via our Patient Liaison and Advice service (PALS) on 01708435454 or email at bhrut.pals@nhs.net This added information will enable us to learn from your feedback and will inform our improvements across both services. Kind Regards James Avery Divisional Director of Nursing Emergency Care
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Review titled Amazing support when in a crisis
Rated 5 stars out of 5
by Ben Sowerby - Posted on 01 December 2022
Very attentive staff who responded amazingly well in an emergency. They went above and beyond. We genuinely felt cared for.
Visited Maternity services on October 2022
Review titled Queen's Hospital
Replied on 16 February 2023
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience and received such great care whilst in the Emergency Department. I will ensure you feedback is passed onto the team so that they know what a fantastic job they are doing. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green Lead Nurse for Acute and Emergency Medicine Queens Site
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 26 September 2022
I came to sunrise b as I had lots of pain and bleeding. Was told to give urine sample and then seen by triage nurse within 30 minutes. However then kept requesting for pain killers as I was in a lot of pain but nurse told me to go outside and sit down. I was seen by the doctor after 3.5 hours of wait. After being seen he sent a sample of my blood and was provided a bed. He said the results would come back in an hour, however it took 5 for the results to come back. During the day wait, I asked for pain medicine 10 times to the nurses and didn’t get any even though the doctors prescribed in my notes. Waited way too long without any updates from the nurses or doctors and without medication Horrible experience, will never come back
Visited Gynaecology on September 2022
Review titled Queen's Hospital
Replied on 13 October 2022
Thank you for taking the time to make us aware of your experience. We are very sorry to hear of the concerns you have raised regarding the wait times you encountered and the delay in pain relief being offered. I will ensure that your feedback is passed to the team so that these concerns can be addressed. Once again, thank you for taking the time to provide us with your feedback Kind Regards Kathryn Tompsett Divisional Director of Nursing for Womens Health
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust