Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service at Ultrasound
Rated 5 stars out of 5
by Leanne - Posted on 11 March 2024
The appointment was on time and very efficient. The staff were exceptional and I am thoroughly impressed. Thank you so much.
Visited Don't know on March 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear Leanne, Thank you for your lovely and positive feedback. We have passed this on to the ultrasound teams. Best wishes, Patient Experience Team
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Review titled Reading NHS at its best
Rated 5 stars out of 5
by A Padmore - Posted on 06 March 2024
Thank you to all the staff in A&E today. My husband had a suspected stroke and was triaged quickly despite a full waiting room. He was seen within a short time. After being examined by brilliant Nurses and Doctors he was allowed home with a problem with his back which hopefully will resolve in time. Anyone with a suspected stroke can be assured of the very best care on arriving at A&E Thank You
Visited Accident and emergency services on March 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear A Padmore, Thank you for your positive and kind feedback. We hope your husband is recovering well. We will pass on the feedback to the A&E staff and also share with our colleagues. Best wishes, Patient Experience Team
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Review titled Friendly , hard working staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
I had thyroid surgery this month, amazing team, performed an excellent operation and I felt really safe. This includes admission clerking staff, anaesthetic team , surgeons, recovery team and ward staff. I am recovering well, thanks to you all.
Visited Endocrine and thyroid surgery on March 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear patient, Thank you for your positive and uplifting feedback. We hope you're recovering well from your surgery. We will pass on your feedback to the teams and also share with our colleagues. Best wishes, Patient Experience Team
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Review titled L i s a. the Hero
Rated 5 stars out of 5
by Matt - Posted on 13 March 2024
Many times have I spoken to urology and never had a better interaction than today with “L I s a the hero” , I rang up as I missed my appointment last week which was my own fault , lisa managed to get me an appointment for the end of July which I wasn’t exactly happy about as this has been ongoing for about 2 years and the long waits between appointments have made it worse, I rang back and asked lisa if there was any other person that can see me as I’m at the end of my tether , it really felt like lisa cares about the patient as opposed to others I’ve spoken to. I appreciate it’s not down to the admin team to sympathise with patients but I can assure you it really does go along way, I’m not writing this review just because I’ve been able to be seen quicker, I’m writing because for the first time in a long time it feels like the person on the end of the phone actually cares! And that’s all I think that all patients want is to feel like someone’s listening to them and making headway! Carry on with the good work lisa ! Your job probably isn’t the best dealing with a lot of disgruntled patients but you really have made me feel a lot better! Please give L I s a at reading Berkshire hospital the recognition she deserves!
Visited Urology on March 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Matt, Your feedback is very kind and will be very much appreciated by Lisa - the hero! It is lovely to receive this kind of feedback and we will make sure it is passed on to her and shared with her colleagues and across the Trust. Best wishes, Patient Experience Team
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Review titled Excellent Service Quality
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2024
I hope I have chosen the correct unit. Due to my 7-year-old daughter's persistent fever complaints, we entered the children's emergency department after a 20-minute wait. After her examination, we were admitted to the Lian Ward on the 3rd floor, where she stayed for a week. Throughout this time, they were very helpful in every aspect, whether it was the child education and entertainment staff or the nurses, they were quite attentive. Overall, we were satisfied with everything. Thank you for being there.
Visited Children's & Adolescent Services on March 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear parent, Thank you so much for your lovely feedback. We have passed this on to the Paediatric Emergency Department team and also Lion Ward team, and also shared it with our colleagues across the Trust. We hope your daughter is recovering well. Best wishes, Patient Experience Team
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Review titled Just great!
Rated 5 stars out of 5
by PaulB - Posted on 29 March 2024
I attended A&E today for a precautionary check around AF - and was triaged, ECG'd and then seen by a Doctor. All were kind, attentive and caring - and professional. I could see that A&E was extremely busy, but my waits seemed entirely reasonable. I have separately attended this unit on multiple occasions with an elderly relative. I think the team are great - delivering great work with a wonderful attitude under immense pressure. Thank you!
Visited Accident and emergency services on March 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Paul, Thank you for your positive words of feedback. We hope you've recovered well since your visit. We have passed on the feedback to the ED teams and also shared with our wider colleagues. Best wishes, Patient Experience Team
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Review titled Amazing care
Rated 5 stars out of 5
by Donna - Posted on 03 April 2024
I was seen quickly despite A&E being very busy, I was seen quickly and had Kind compassionate care. Thank you
Visited Stroke on March 2024
Review titled Royal Berkshire Hospital
Replied on 28 May 2024
Dear Donna, Thank you so much for your kind and positive feedback. We have passed this on to the A&E department and also shared with our colleagues. We hope you are recovering well. Best wishes, Patient Experience Team
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Review titled Horrendous staff
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
I got rushed in with my son via ambulance they watched him the first day they left me in a room with no window or a draft it was boiling hot they then moved me 3rd day in at 9.30 being told I will be going home today they then forgot to see him the doctors forgot about my son then everytime you ask you get told they don’t know no one is working together in this place it is extremely frustrating when you have a sick child and the doctors forget about you this hospital is not one Id Recommended if anything is tell people to stay away from here as they need more staff and more doctors on lion ward it will go from one doctor to another doctor there notes are not right or clear because no one knows anything in this place and they act stupid when you tell them the plan you made with the other doctor they need to sort it out I am extremely unhappy with the way me and my son have been tret on lion ward
Visited Children's & Adolescent Services on February 2024
Review titled Royal Berkshire Hospital
Replied on 21 March 2024
Thank you for your feedback. Please contact our Patient Advice and Liaison Service (PALS) with your child's name and we will be able to look into this further for you, to resolve any issues or concerns. Email: pals@royalberkshire.nhs.uk Yours sincerely, The Patient Experience Team
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Review titled Don't moan about the NHS
Rated 4 stars out of 5
by Anonymous - Posted on 01 March 2024
Was advised to attend accident & emergency by 111, this poberbly could have been resolved by a my g.p but no appointments available. 5.5 hour wait, however the team on duty were amazing, toilet cleaned regularly, staff caring and considerate, even had a Tea/coffee service with biscuits offered. Where in the world would you have this without being asked for a credit card
Visited Accident and emergency services on February 2024
Review titled Royal Berkshire Hospital
Replied on 23 May 2024
Dear patient, Thank you so much for your positive comments. We have passed them on to the Accident and Emergency teams, who will share with all who contribute to the running of the department. We will also share with the Voluntary Services team, who host the tea and coffee service. Best wishes, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Julia kilcoyne - Posted on 14 February 2024
I went to urology today for my cancer check you. Absolutely 💯 care and service as usual. Thank you nhs
Visited Urology on February 2024
Review titled Royal Berkshire Hospital
Replied on 21 March 2024
Dear Julia, Thank you so much for your lovely feedback. We will pass this on to the Urology team and also share with our wider colleagues. Best wishes, The Patient Experience Team
Information supplied by Royal Berkshire NHS Foundation Trust