Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Awful service
Rated 2 stars out of 5
by Anonymous - Posted on 26 February 2024
My partner was admitted 4 times to ED in a week for tonsillitis and a quinsy, extremely unwell. Kept getting sent home, no beds, dr strike. Lost 4kg between admissions in 3 days, told the nurse whilst admitted to a ward about frequent urination and thirst she said it was down to steroids. He has now been diagnosed with life changing Type 1 Diabetes and cannot help but think if he was treated appropriately and monitored on first attendance this may have been avoided.
Visited Accident and emergency services on January 2024
Review titled Royal Berkshire Hospital
Replied on 21 March 2024
Thank you for your feedback. We are sorry for the difficulties you and your partner experienced. If you have not done so already, please contact our Patient Advice and Liaison Service, who can look into your concerns in more detail: pals@royalberkshire.nhs.uk Yours sincerely, The Patient Experience Team
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Review titled Professional Sonographer
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
Ultrasound undertaken by an efficient sonographer who explained her findings and the follow up I could expect.
Visited Diagnostic Imaging on January 2024
Review titled Royal Berkshire Hospital
Replied on 15 January 2024
Dear Patient, Thank you for your positive feedback about the member of staff that you saw and the clear information you received. We will pass this on to the Sonography team. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Very caring staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 March 2024
I had a hernia operation at a private hospital in Reading which was successful but had a bad reaction afterwards. I was discharged but deteriorated rapidly afterwards and was taken by ambulance to the Royal Berks A&E department. I was seen very quickly and transferred to a ward in the surgical unit where my condition was assessed and treatment given. The level of care was amazing, I felt so looked after and considering the number of people they see and pressure they are under, they made me feel special. I was regularly checked through the night and they were so caring. For me that is what it's all about, the quality of the people and feeling safe and cared for. Thank you.
Visited Accident and emergency services on January 2024
Review titled Royal Berkshire Hospital
Replied on 30 May 2024
Dear patient, Thank you very much for your positive and uplifting feedback. We have passed this onto the ED and Surgical teams, and also shared with our wider colleagues. We hope you are recovering well. Best wishes, Patient Experience Team
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Review titled Urology “One Stop Clinic “
Rated 1 star out of 5
by Thomas Lanham - Posted on 29 January 2024
I’m on my 5th appointment at the Urology Clinic. I was referred at the end of August 2023 to the urology one stop clinic. I have appointment next Saturday 3/02/24. I’m still 2 appointments away from any treatment. That means at least 6 or 8 visits to the rbh hospital One Stop Clinic is a total joke. At my first appointment I saw a consultant (Vitalis) who told me other appointments would follow. I thought one stop clinic. There was one doctor and one nurse in the clinic. I was the only patient there. No other treatments on the day. At this appointment I informed the doctor they I was not available for test until after 19/12/2023. I later received a letter asking me to attend an appointment on 16/12/2023. Even at this early stage of my experience of Oncology at the RBH I was starting to worry that the left hand didn’t know what the right hand was doing. One stop clinic I don’t think so.
Visited Urology on January 2024
Review titled Royal Berkshire Hospital
Replied on 01 February 2024
Dear Thomas, We would like to apologise for the difficulties you've experienced with your care. Please could you make contact with our Patient Advice and Liaison Team (PALS), to allow us to look into the issues in more detail, and to find out how we can help you. Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Yours sincerely, Patient Experience Team
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Review titled Calling
Rated 5 stars out of 5
by Len - Posted on 01 February 2024
I attend with my wife at A&E on 31 January. Couldn’t fault the care and attention we got. We did find that it was very hard to hear your name being called and we were told we’d missed one call. The same thing happened when I attended a few months earlier which caused us a one hour delay Our doctor’s surgery has an easy to read display showing who is due to be seen next. Why can’t this be done in A&E?
Visited Accident and emergency services on January 2024
Review titled Royal Berkshire Hospital
Replied on 11 June 2024
Dear Len, Thank you so much for your feedback and sorry for the delay in responding. We have been liaising with the Accident and Emergency department and they have responded with the following feedback: We will feed this back to the team at our safety huddles (daily meetings) and suggest that staff may need to walk away from the door and further into the waiting room (if they don't already) to make themselves heard. Reception and triage are very good at putting notes on patients' records to alert clinicians that patients may be deaf, immobile, elderly or on their own, etc. which does help. Thank you for raising this important question. It will help improve the service for other patients. Best wishes, Patient Experience Team
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Review titled Fantastic
Rated 5 stars out of 5
by Julia kilcoyne - Posted on 21 January 2024
Went to colonoscopy on the 20th January. Our nhs doctor's nurses all the team are excellent. We should appreciate our nhs for what they do.They come from all the world to work in nhs.We need nhs thank you so much Julia kilcoyne
Visited Gynaecology on January 2024
Review titled Royal Berkshire Hospital
Replied on 01 February 2024
Dear Julia, Thank you so much for your kind and positive feedback about your experience in colonoscopy. We will make sure this is passed on to the team, as they really will appreciate it. Best wishes, Patient Experience Team
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Review titled Outstanding Care
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
Admitted for Covid and Pneumonia treatment over Christmas. Spent the holidays on the ward on IV and oxygen support. Amazing care, consideration, humour (!) and professionalism shown by all those I encountered. Hugely grateful to RBH and NHS.
Visited Major trauma on December 2023
Review titled Royal Berkshire Hospital
Replied on 01 February 2024
Dear patient, Thank you so much for your kind words of positivity and feedback for our staff. It really is very appreciated. We hope your recovery has continued well and you're feeling much better. We will pass on your feedback to our staff. Best wishes, Patient Experience Team
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Review titled Administration
Rated 3 stars out of 5
by pearl clarke - Posted on 30 March 2024
For the last five years I have seen a consultant every six months because I have a condition that needs to be monitored. However I found out last October that I had been discharged without notice, I did not discharge myself and my follow up appointment cancelled, again without notice. I have been waiting since last December for a review of my referral from my Doctor. I waited until 14th March when I was told to contact referrals. I was told I was not on a waiting list and would not get an appointment, even though the secretary of my previous consultant said I was on his waiting list. Now I am advised there is another review and if I do not hear by the 17th May I have to ring again. - What Is going on? I have heard absolutely nothing. Three months have gone by. It is not up to the consultant to make appointments, it is up to the administrators to keep patients informed. I did make a complaint and I am thinking this is personal even though I was assured making a complaint would not affect any treatment.
Visited Oral and Maxillofacial Surgery on December 2023
Review titled Royal Berkshire Hospital
Replied on 10 June 2024
Dear Pearl, We're sorry to hear that you're experiencing some confusion regarding your referral and appointments. Please be assured that making a complaint would absolutely not affect your care or treatment. Please do get in touch with our Patient Advice and Liaison Team (PALS), who will be able to look into what is happening with your referral and appointment. pals@royalberkshire.nhs.uk Best wishes, Patient Experience Team
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Review titled Care and treatment
Rated 5 stars out of 5
by Mary Keeble - Posted on 07 January 2024
I was taken to A&E after a fall in my garden, when I sustained a heavy blow to my head. I was booked in within two hours of the fall, and received such careful and considerate treatment that even the expected long wait didn’t seem too bad. I left reassured that I had done no serious damage. Thank you to all the staff who treated me for their kindness and courtesy.
Visited Accident and emergency services on December 2023
Review titled Royal Berkshire Hospital
Replied on 15 January 2024
Dear Mary, Thank you so much for your kind and positive feedback. We hope you're recovering well. We will pass on your comments to the A&E teams, and also share with our wider colleagues, as this always boosts morale. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Fantastic Pain clinic
Rated 5 stars out of 5
by Kareem Halabi - Posted on 27 December 2023
The nurses and consultants are 2nd to non. Fantastic experience and excellent experience. Nobody should knock the NHS. If you do find another group of people dedicated to their job. You wont.
Visited Pain Management on December 2023
Review titled Royal Berkshire Hospital
Replied on 28 December 2023
Dear Kareem, Thank you so much for your positive and kind feedback. We have passed this on to the staff in the Pain Clinic and also shared it with our wider teams. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust