Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unbelievably great staff
Rated 5 stars out of 5
by Malcolm - Posted on 02 December 2023
I had to take my.2 year old to A&E today and every member of staff we encountered was exceptional, both in their professional care and kindness. Nothing but praise for Royal Berks
Visited Accident and emergency services on December 2023
Review titled Royal Berkshire Hospital
Replied on 05 December 2023
Dear Malcolm, Thank you so much for your lovely feedback. We hope your 2 year old is now feeling much better. It is always very inspiring for staff to receive this kind of positive feedback. We will pass it on to the staff in A&E and will also share it with our other colleagues across the Trust. Many thanks, Patient Experience Team
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Review titled Great care under pressure
Rated 5 stars out of 5
by Paul B - Posted on 03 November 2023
My elderly mother was taken to A&E with an acute infection. Various tests were sequentially undertaken by a team who were professionally and courteously handling immense demand pressures. Following checking and diagnosis, she was transferred to the AMU where, once again, the care was courteously delivered under evident pressure. The respective teams have been fantastic - I am truly in awe of how they keep on top of everything with so much going on. A huge thank you to a great team of professionals.
Visited Accident and emergency services on November 2023
Review titled Royal Berkshire Hospital
Replied on 07 November 2023
Dear Paul, Thank you so much for your very kind and positive comments. We hope your mother is feeling much better and recovering well. We will pass on your feedback to both the teams in A&E and in AMU. They very much appreciate hearing positive feedback. Thank you again. Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 12 November 2023
I attended A&E with a suspected infection following hip replacement surgery at a private hospital. I was triaged within 10 minutes, seen by orthopaedic consultant, blood test, X-ray, wound examined, blood pressure taken. I was reassured that all was OK and I was home by lunchtime. I cannot rate the team highly enough.
Visited Accident and emergency services on November 2023
Review titled Royal Berkshire Hospital
Replied on 13 November 2023
Thank you so much for your positive feedback and compliments to the team in A&E. We hope you're now feeling much better and recovering well from your operation. We will pass on your message to the team. Best wishes, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Wonderful people
Rated 5 stars out of 5
by Rebecca - Posted on 19 December 2023
I was recently admitted via A&E with a bad case of pneumonia. Although I had a long wait for a bed on a ward (not their fault, obviously!), everyone who cared for me in the emergency ward was wonderful. So responsive, reassuring and kind. I spent 14 hours waiting there and witnessed this consistently with all manner of other patients and situations too. I was briefly on the AMU, and then spent another 5 or so days on Dorrell Ward. Where, again, I absolutely cannot fault the care I received. So many different people helped me and they all did it with kindness and a smile. The porters, the cleaners, catering, housekeeping, students, nurses, doctors, radiographers, they were all amazing. Very grateful for being able to access a clean, safe and efficient hospital and getting the treatment I needed - thank you.
Visited Accident and emergency services on November 2023
Review titled Royal Berkshire Hospital
Replied on 28 December 2023
Dear Rebecca, Thank you so much for your positive feedback. We hope you're now feeling much better. We will pass your lovely comments on to as many of the teams as possible, via our staff Appreciation and Thank You intranet page. Many thanks again. Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Terrible Service
by Anonymous - Posted on 22 April 2024
Where do I begin? Firstly if you are experiencing Gynaecological problems which affect your fertility you expected to sit in a waiting room full of expectant mothers while you have an ultra sound to see if your cancer has come back. The triggering nature of this is so detrimental to mental health, you are already going through a terrifying experience and are bereft at the thought that you may never have children, yet you are sat surrounding by the one thing you may never be able to have. Secondly, the team of doctors on the Gynaecology ward are the most un- empathetic people I have ever had to deal with. To be told you you won't feel any less of a woman after having an ovarian tumour removed, and then to be told your surgical scar after a hysterectomy has opened because you are fat is unacceptable. There are people far larger than me having the same operation that haven't had any issues with their stitches. Don't even get me started on the car park. I turned up an hour before my appointment time thinking I would be able to park, but was still driving round the place over an hour later, subsequently missing my appointment, being marked down as a no show and having to pay for the privilege, yet it is ok for them to run over on their appointments by an hour and a half and not tell you (during a previous visit). I know the NHS is under a lot of pressure and normally I back them up, and haven't left any form of feedback as I feel for their predicament, however this is the final straw
Visited Gynaecology on October 2023
Review titled Royal Berkshire Hospital
Replied on 13 June 2024
Dear patient, We would like to apologise for your experience at your appointment and during your surgical treatment. We have passed this on to the relevant departments, but would very much appreciate speaking with you, so that we can look into the issues further. Please contact our Patient Advice and Liaison Service (PALS): Email: pals@royalberkshire.nhs.uk Tel: 0118 322 8338 Yours sincerely, Patient Experience Team
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Review titled Fantastic service
Rated 4 stars out of 5
by Anonymous - Posted on 08 October 2023
Much thanks to the ANP who saw us today. Very professional & took a genuine interest in my mother's concerns. As prompt as could possibly be & we were triaged very quickly.
Visited Accident and emergency services on October 2023
Review titled Royal Berkshire Hospital
Replied on 09 October 2023
Dear Relative Many thanks for posting feedback about your mother's visit to our Emergency Department. Your review has been shared with the team and their senior managers. It is great to read that clinician you saw treated your mother quickly with professionalism. We hope your mother is feeling better following her visit to hospital. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Amazing Staff
Rated 5 stars out of 5
by CORINA Cawley - Posted on 18 October 2023
I have visited a&n with my daughter recently and all staff so amazing, they looked so well after my daughter even being so busy,very apologetic about the long wait.
Visited Accident and emergency services on October 2023
Review titled Royal Berkshire Hospital
Replied on 07 November 2023
Dear Corina, Thank you so much for your positive feedback about your recent visit with your daughter to A&E. We will pass this on to the teams within A&E, who will very much appreciate your kind words. Best wishes, Patient Experience Team
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Review titled Very Poor communications
Rated 3 stars out of 5
by Mr George Ham - Posted on 29 October 2023
About 3 weeks ago one of my NHS hearing aids domes split. Its still usable but not as good a sound. I completed a repair form to get a new set of tubes (should be every 6 months and it was only 5). Since then total silence I know the post is bad but not that bad and no email to say they had acted on my form. I tried using the email I was given 5 months ago and the number on my card, the response to both attempts is go online and complete the form. Whats the point if it isn't acted on?
Visited Audiology services (community) on October 2023
Review titled Royal Berkshire Hospital
Replied on 31 October 2023
Dear Mr Ham Thank you for your feedback. We're sorry to hear of the difficulties you've experienced in obtaining the items you requested. Our records show that the request was processed within two working days, so unfortunately it appears it was either lost or has been delayed in the post. We have re-actioned the request today, so the items should be with you shortly. Please do contact us on 0118 322 7238 if we can be of any further help. The Audiology Team, Royal Berkshire NHS Foundation Trust
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Review titled 5 hour wait
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2023
After being on call with 111 for 3 hours I was told I must go to hospital due to extreme chest pain and difficulty breathing. Once arriving nobody checked my breathing or chest which continued to get worse. After 3 hours the chest X Ray which I was told would need to happen had still not occurred. With my breathing becoming more difficult I asked how much longer the wait would be, and was informed it would be at least another 2 hours. During this time no one checked my chest and breathing which had become increasingly difficult throughout the night. When I did ask what my options were I was confronted with a very hostile nurse who told me if I could not wait I should “just sign the release papers and go.” This nurse also made it very clear that the patients in A&E were not a priority and began to talk in a raised voice to shut me down from asking questions. Leaving the hospital with increased chest pain and difficultly breathing shows the level of insufficient care that is being given. To not have a single doctor check my chest and breathing when this was why I was at the hospital, shows the lack of efficiently and care that is being provided to walk in patients.
Visited Accident and emergency services on October 2023
Review titled Royal Berkshire Hospital
Replied on 07 November 2023
Dear patient, We would like to apologise for your treatment when you visited hospital in October. To allow us to investigate the issues you raised, please contact either our Patient Advice and Liaison Service (PALS), or Complaints Team. pals@royalberkshire.nhs.uk complaints@royalberkshire.nhs.uk Many thanks, Patient Experience Team Royal Berkshire NHS Foundation Trust
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Review titled Breast Surgery Adsu
Rated 5 stars out of 5
by Tracey Brightman - Posted on 24 October 2023
I have been extremely lucky and grateful with the treatment of the breast care team from the amazing consultant and his support team including the above and beyond medical secretary. Adsu were efficient and caring, and anaesthetists reassuring and professional. Hopefully my experiences at Royal Berkshire will be limited but I am in awe of the Breast Department from original diagnosis to surgery to whatever it leads to. Thank you Royal Berkshire Hospital
Visited Breast Surgery on October 2023
Review titled Royal Berkshire Hospital
Replied on 26 October 2023
Dear Tracey Thank you for taking the time to post a review during what must be a worrying time for you - your kind words have been shared with ADSU and the breast care team. Both teams will be delighted to read that you experienced reassuring and efficient care during your patient journey. We hope you are recovering well from your surgery. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust