Royal Berkshire Hospital
Craven Road, Reading, Berkshire, RG1 5ANContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled General care
Rated 2 stars out of 5
by David Wright - Posted on 04 February 2023
The care we received was very variable and it would appear that nurses were able to counter doctors orders. I was subject to very sexiest language and attitudes from nurses (I could not be my daughters main carer as a man) and we were not given the parking waiver and I’ve spent £60 in parking when I could have had it for free.
Visited Children's & Adolescent Services on February 2023
Review titled Royal Berkshire Hospital
Replied on 16 February 2023
Dear David I am so sorry that you felt this way after your stay with your daughter on Lion Ward; what you experienced falls below our usual standard of care. If you would like to discuss the issues in more detail, please don’t hesitate to contact me via our PALS Team on 0118 322 8338 or email PALS@royalberkshire.nhs.uk. I hope your daughter is now recovering well. Claire Lord, Matron for Paediatrics and Neonates
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Review titled Thank you again RBH and NHS
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
I attended for endometrial ablation. As always, overall I was impressed with my experience. There was one part which was not as I would expect it to be (topic of conversation during the type of procedure), however I fed back via PALS and received the best response within 1.5 hours. It’s true that it is how feedback is taken and responded to that can influence how you feel and I’m relieved no other woman will experience this in the future due to the learning. Thank you for this service which allows medical staff to focus on patients. There are some wonderful people in this hospital who commit to their roles well. Again, on calling the department to find out if it was the post impacting my biopsy result, I was immediately informed honestly of the situation. In the same call, I indicated my treatment preference and within 6 days an appointment letter arrived. This is exceptional. The appointment was to time and I liked the guidance to get my post procedure prescription whilst waiting for the pre meds to take affect. I was surprised at the free prescription- what a refreshing change! The advice from the consultant on when to take the tablets was helpful, meaning I avoided unnecessary pain. The consultant was excellent. The nurses were attentive. I appreciated the consultant observer taking time to thank me for allowing him to see a treatment he may introduce to his setting- this I found very respectful. The room was well prepared. Thank you to all concerned. Please could the hospital consider needing to wear face coverings during surgical procedures - with all precautions in place and being outside of a pandemic, I do think that a patient should be able to breathe freely. There is some pain/ discomfort and risk of nausea and deep air breathing helps.
Visited Gynaecology on February 2023
Review titled Royal Berkshire Hospital
Replied on 22 February 2023
Dear Patient Thank you so much for taking the time to feedback on your experience within the gynaecology department at the Royal Berkshire Hospital. Your comments will be shared with the team who will be delighted that you found them attentive and respectful. We are sorry that you felt restricted wearing a face covering during your procedure. We want all our patients to feel as comfortable as possible and apologise that support was not given to you to remove your mask at that time. This will be shared with the team to improve our practice for the future. Lisa Evans Lead Nurse Gynaecology Royal Berkshire NHS Foundation Trust
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Review titled Reassured
Rated 5 stars out of 5
by Peter Hunt - Posted on 31 January 2023
Visited Adult Day Surgery Unit yesterday. On arrival I was seen by the Nurse and shown to Ward immediately. Every member of staff in that unit are a credit . Happy,professional and very reassuring , nothing was too much . It made a very worrying day a much better experience.
Visited General Surgery on January 2023
Review titled Royal Berkshire Hospital
Replied on 31 January 2023
Dear Peter Thank you for posting feedback about your visit to the Adult Day Surgery Unit at the Royal Berkshire Hospital. We are very pleased to read that you felt so reassured during what could have been a very anxious appointment. Your kind comments have been shared with the team on ADSU and their managers. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah D - Posted on 11 January 2023
I brought my dad to the eye clinic to have laser treatment for diabetic retinopathy. Everyone that we saw at the department, was so kind, professional and efficient. My dad has dementia and is in a wheelchair, I was able to go in the room with him when he had the treatment done, this was something that my dad was worried about. The appointment was at 2:30, we were seen straight away, had an eye test, eye drops done and leaser treatment. We were out by 3:35 Thank you to an amazing team :)
Visited Ophthalmology on January 2023
Review titled Royal Berkshire Hospital
Replied on 11 January 2023
Dear Sarah D Thank you for posting feedback following your Dad's visit to the eye clinic for laser treatment - it is very positive to read that you received great care and that everyone was friendly and professional. Your review has been shared with the eye team and we hope your Dad is now recovering well after his procedure. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Not helpful
Rated 2 stars out of 5
by Wendy Horsey - Posted on 05 January 2023
My GP referred me for a gynaecology ultrasound. I received a letter from Royal Berks via email confirming the time and date of appointment. I’m not familiar with Reading so set my sat nab for the address on the letter - London Road. It’s not until I’d been up London Road several times and couldn’t find it that I rang, told them where I was and asked how to get to the clinic only to be told that I was trapped in the one way system! Not helpful. I finally parked up in a side road, deciding to walk. I rang them again and was told the clinic is actually in Craven Road. A complete waste of time; when I finally arrived at the clinic it was too late to have the ultrasound. Please, please, please put the address of the department where the appointment is being held on the letters. Not everyone is familiar with Reading, and it would avoid confusion, stress, anger and NHS time. As a final kick in the gut, the web address at the clinic to allow me to leave feedback was also wrong.
Visited Gynaecology on January 2023
Review titled Royal Berkshire Hospital
Replied on 06 February 2023
Dear Wendy We are very sorry to read that you had trouble finding the appropriate department and that you missed your appointment because of it. London Road was the historical address for the main hospital and is still relevant for some departments based in the North Block of the site. However, as the main entrance and the multi storey car park is now based on Craven Road and most patients use that access, we need to reflect that in our correspondence, so thank you for raising this issue. Our website does feature the Craven Road address https://www.royalberkshire.nhs.uk/our-locations/royal-berkshire-hospital/ However, changing existing electronic templates for letters and leaflets may take a little longer but please be assured that this is being addressed. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Great Nurses
Rated 5 stars out of 5
by Lauren Fitzpatrick - Posted on 04 February 2023
Attentive lovely nurses especially Emmylee Mesa who made sure I was comfortable and kept me up informed of everything that was going on especially when I was scared. A real credit to your hospital. Thank you so much for looking after me
Visited Ear, Nose & Throat on January 2023
Review titled Royal Berkshire Hospital
Replied on 06 February 2023
Dear Lauren Thank you for posting a review about the care you received in our Ear, Nose & Throat Department - your feedback and thanks have been shared with the team. We hope you are recovering well from your procedure. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Fantastic service.
Rated 5 stars out of 5
by J.JASINSKI - Posted on 16 January 2023
I was admitted to the A and E Department in the RBH on Saturday Evening c.7pm. In the course of 4 hours, I had a blood test, ECG test, blood pressure test and an Xray. The service I got from all the staff could not have been better. The doctor on duty was first class and extremely helpful.
Visited Accident and emergency services on January 2023
Review titled Royal Berkshire Hospital
Replied on 17 January 2023
Dear J Jasinski Many thanks for posting a review of your positive experience at our A&E Department. Your feedback has been shared with the team and their senior management. We are very pleased that you received such an efficient service and that the doctor was extremely helpful. We hope you are now feeling much better. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Magic team
Rated 5 stars out of 5
by Pamela Barnard - Posted on 24 January 2023
The care that I witnessed and that I received myself was exceptional. Every member of the team, without exception, made me feel relaxed, cared for, cared about and fully supported, medically, practically and emotionally. The ambiance in the department is very professional and reassuring. Everyone works in an interwoven way as part of this amazing team. I am not easily impressed and have filed complaints about other departments in the past, but the cardiology team are absolutely superb in every way.
Visited Cardiology on December 2022
Review titled Royal Berkshire Hospital
Replied on 24 January 2023
Dear Pamela Thank you for taking the time to post a review of your care in the Royal Berkshire Hospital's Cardiology Department - your feedback has been shared with the team and their senior management. They will be delighted that you found them professional and reassuring as they work hard to provide an excellent service in line with the Trust's values. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Fantastic service
Rated 5 stars out of 5
by K Bet - Posted on 13 December 2022
I had to attend eye casualty with my daughter today and the staff were amazing. A quick seamless service through to pharmacy. Kind and professional, thank you!
Visited Eye - accident and emergency services on December 2022
Review titled Royal Berkshire Hospital
Replied on 13 December 2022
Dear Parent Thank you for the feedback about your daughter's visit to our Eye Casualty Department - your review has been shared with the team and their senior managers. We are pleased that you found the service quick and professional and the staff caring. We hope your daughter's condition is now improving. Patient Experience Team, Royal Berkshire NHS Foundation Trust
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Review titled Outstanding attention
Rated 5 stars out of 5
by Liz Nichols - Posted on 16 December 2022
I attended A and E yesterday with my 81 year old husband whilst the strike was happening outside. The attention he received was absolutely amazing - the care, the skill, the information - it was really incredible and we are so grateful to all of you truly wonderful people - who in the face of such disrespect from our government in terms of practical help, continue looking after us. Thank you from the bottom of our hearts for who you are and what you do and hoping that you will ultimately receive the pay rise you deserve
Visited Accident and emergency services on December 2022
Review titled Royal Berkshire Hospital
Replied on 19 December 2022
Dear Liz Thank you for posting about your experience when your husband attended our Emergency Department. We are very pleased to hear that he was cared for with such attention. Your review has been shared with the team and with their senior managers. We hope that your husband is recovering well. Patient Experience Team, Royal Berkshire NHS Foundation Trust
Information supplied by Royal Berkshire NHS Foundation Trust