Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The unit was calm and relaxing.
by guidekw59 - Posted on 24 August 2023
I was invited to the EEU quickly after referral to investigate some optical issues that affiliated me suddenly The unit was calm and relaxing. The unit provided me with great care.
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 August 2023
Dear guidekw59, Than kyou for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you found your experience whilst here in the Eye Unit to be calm and relaxing. It is great to hear that you feel you were provided with great care. I will pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled The eye unit at RCH
by The eye man - Posted on 20 July 2023
They staff in the eye unit where fantastic. They put me at ease and supported me all the way through my appointment. 5 stars to the team.
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 July 2023
Dear The eye man, Thank you for taking the time to leave feedback for the Eye Unit. I am delighted to hear that you found the staff to be fantastic, and that they supported you and put you at ease. I will be sure to pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Fantastic service received
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
I visited with my young daughter to ED on the 15th July and the three staff that we all met were excellent . The receptionist was friendly and welcoming, the nurse brilliant with my daughter and the doctor came much much more quickly than I expected and was very helpful, explained the problem, gave us a prescription really quickly and made sure we got to the pharmacy before it shut. All exceeded my expectations, we were in and out within 90 mins. I’m very grateful for the incredible service all of the staff at Treliske provide and we are very lucky to have the NHS. Thank you!
Visited Accident and emergency services on July 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 27 July 2023
Good afternoon Thank you for taking the time to share your feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased that all the staff you encountered were friendly, welcoming and helpful and that you were seen sooner than you had expected. I hope that your daughter is recovering well. I am writing to you as a member of the Patient Experience Team but, I will ensure that your kind words are forwarded on to the Emergency Department team. Thank you, again, for taking the time to share your feedback with us. Thank you Megan
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Review titled A much nicer experience
by Chip824 - Posted on 06 July 2023
After being very nervous, was put at ease, the staff lovely, patient and caring, a new scanner so less claustrophobic, a much nicer experience. 10 out of 10.
Visited July 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 06 July 2023
Dear Chip824 Thank you for taking the time to feedback about your visit to the new MRI scanner. The MRI team were hoping that the new equipment would be a far better experience for patients and we are really pleased that this is now evident in the feedback we are receiving. It makes the last few years of meticulous planning all the more worthwhile! All the very best. Glenda Shaw
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Review titled Would have been more comfortable under an anaesthetic
by Emma 73 - Posted on 09 June 2023
I had this procedure as an outpatient. Whilst the staff were all amazing I cannot help thinking this procedure would be more comfortable done under an anaesthetic. I was given gas and air to assist whilst having the hysteroscopy carried which was necessary, however I’m surprised the option of a general or local is not offered as I would have definitely opted for this. Again, I cannot fault my gynaecologist and the nurses who assisted they were absolutely professional and caring.
Visited June 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 June 2023
Dear Emma 73, Thank you for taking the time to share feedback about your hysteroscopy, and thank you for your kind words regarding the gynaecologist and the nurses. It is always good to hear that our teams are so professional and caring. Our team works hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during such an invasive and intimate procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with the team. I am sorry to read that the option of a general or local anaesthetic was not offered and I will ask the team to review this. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Review titled Dedicated and friendly
by melonkk97 - Posted on 09 June 2023
Went on for my first appointment due to a problem with my left eye. When I was seen by the scanning photographer it was clear I had wet AMD. As it was at a very early stage she arranged for me to see the doctor straight away. The doctor then started me on treatment and I had my first eye injection. I just have to say how good the staff were, dedicated and friendly, very well done.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 June 2023
Dear melonkk97, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that the photographer went above and beyond, and managed to get you seen by a doctor. I am also delighted to hear that the doctor managed to start you on the correct course of treatment and you had your first eye injection! I will be sure to pass your kind words back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology
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Review titled Fantastic staff
Rated 5 stars out of 5
by Diana Saxton - Posted on 07 June 2023
Cannot praise the service enough everyone was so kind and helpful, very efficient service, very proffesional, very anxious about my surgery but soon put at ease, such lovely caring staff,thank you.
Visited Dermatology on June 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 June 2023
Good afternoon Thank you for taking the time to share your lovely feedback with us. I am so pleased that you were put at ease whilst being anxious about your procedure and that all the staff you encountered were so caring. I am writing to you as a member of the Patient Experience team but I will ensure your lovely feedback is shared with the relevant team. Thank you, again for taking the time to share your kind words with us. Thank you Megan
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Review titled I had no chance to ask anything
by Janej94 - Posted on 16 June 2023
After breaking my wrist at home and having a back slab plaster on, I was given a follow-up appointment at the Fracture Clinic in Treliske. Even though I was still very swollen, I was sent on arrival to have a new cast put on and have an x-ray. The waiting time then to see doctor was over 2 hours, which I understand as it was very busy. But when I did see the doctor they were concerned as I did not have much movement in my fingers or my thumb. The doctor wished to examine it without the cast, so I went and had the cast removed and came back in just a sling. My arm was already really painful and this obviously didn't help, but I understood that the doctor was trying to be thorough. The doctor checked it over,called the consultant to to look, who said it would probably improve over time, so went back and got another cast on and another x-ray. Which I did again in a great deal of pain. Waited again to see doc, who them informed me that my bone had moved,and was back to what it was at the original break. The doctor went to ask consultant again. The consultant came back, took me theirself to the plaster room where they and plaster man manipulated my wrist back into position with no pain relief whatsoever! Then had a 3rd x-ray and was told to go home and they would check the x-ray. I have a follow-up appointment at West Cornwall Hospital, but I had no chance to ask anything about my care plan, how long I'll be in plaster, my concerns about my joints (I have 2 types of arthritis, for which I swim every week). I only have a number in case of emergency and no idea who I can turn to for answers. It felt very much like a conveyor belt for patients - all treated the same as this is how we do it. No thought for a widow in pain, living alone who has never has a broken bone before! So I went in with questions, ended up with a re- broken wrist and very little help or care.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 16 June 2023
Janej94 I am sorry to hear that we didn't meet your needs on your recent fracture clinic visit. If there is anything specifically to feedback regarding your experience in Clinical Imaging (x-ray), I would be more than happy to talk to you. It would be helpful for you to contact the Patient Experience Team so that we can look at your enquiry in more detail. They can be contacted on 01872 252793 10am - 4pm or via email rcht.patientexperience@nhs.net Best wishes Glenda Shaw Clinical Imaging
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Review titled Really not happy with how I was made to feel
by claired0205 - Posted on 04 July 2023
I had a video consultation with an occupational therapist and I am very disappointed in this. I was added to the list last year and got an appointment last week as GP expedited me so was given an appointment with occupational therapist, no questionnaires were sent out prior to the appointment and I am left feeling very angry at how the appointment went. I was more or less told that my symptoms were due to other illnesses I have but these are well under control and all blood tests show this. I was more or less told it’s because I’m overweight that is causing this, they said they thought it was sleep apnea, how can you offer a service that is done via video link and not even a full medical history to be done, just because I’m on the list for weight loss surgery doesn’t mean that my symptoms are related to weight. The reason I gained so much weight is because I am so totally tired all the time that any sort of exercise is just far too much! This service needs to be looked at and if you don’t have doctors or consultants then perhaps you should not be running a service. Really not happy with how I was made to feel on this appointment.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 04 July 2023
Dear claired0205 Thank you for taking the time to share your story with us. I was saddened to see that you had such a negative experience with your Occupational Therapist and that you left your appointment feeling angry. if you would like to raise your experience as a concern or a complaint, please contact the Patient experience team. They can be contacted via email rcht.patientexperience@nhs.net or, if you would like to speak to a complaints officer directly, please call 01872 252 793 where the lines are open 10-4, Monday to Friday. A voicemail is in operation outside of these times and calls will be picked up the next working day. Thank you for sharing your story with us and I am sorry, again, that your experience wasn't a positive one. Thank you Megan
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Review titled Caring and professional
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2023
I attended today for a CT scan. The very professional and caring nurse put me at ease and explained the process and how the scan would all work. So very reassuring and felt that every care was being taken for my well-being . Thank you very much for taking down my anxiety and it was all over so quickly!
Visited Imaging services on June 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 09 June 2023
Thank you so much for sharing this feedback with us, we work hard to make patient care a priority and I am pleased we were able to make your CT experience a positive one. I will ensure your feedback is passed on to our team. Best wishes Florence Weatherly Interim CT Team Lead
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Information supplied by Royal Cornwall Hospitals NHS Trust