Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding Care
Rated 5 stars out of 5
by Kevin Matthews - Posted on 06 June 2023
Had my second cataract today and from the waiting list staff through to the reception staff, the nurses and theatre staff to the consultant were very welcoming and informative which instantly puts you at ease. Everything was explained throughout the procedure in a very understandable way. Quite simply, they were all amazingly fantastic and are an immense credit to the trust. I have no hesitation in recommending this absolute painless procedure to anyone who may have concerns. Please pass on my heartfelt gratitude and thanks to all concerned. Thankyou.
Visited Ophthalmology on June 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 June 2023
Good afternoon Thank you for taking the time to share your wonderful feedback with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that all the staff you encountered on the day of your procedure were welcoming and informative which put you at ease. I am also pleased that your procedure was painless, and that you would recommend it to others. I am writing to you as a member of the Patient Experience team but will endure your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your feedback with us. Thank you, Megan
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Review titled Could not have been better.
Rated 5 stars out of 5
by Jeremy Le Vine - Posted on 14 June 2023
All 4 staff involved in my treatment were just brilliant. Kind, caring and totally professional. Thank you so much.
Visited Dermatology on June 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 23 June 2023
Good morning Thankyou for taking the time to provide us with your lovely feedback. I am so pleased to see that all of the staff you encountered during your treatment were so kind, caring and professional. So that we can ensure your kind words are sent to the correct team, please could you let us know which department your feedback is referring to? To do this, you can either reply to this story or pop us an email at rcht.patientengagement@nhs.net. Thank you, again, for taking the time to share your feedback with us, Thank you Megan
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Review titled Everybody was so kind
by zulujh89 - Posted on 27 June 2023
I took a friend to the Dermatology unit at Treliske to have a cancer on his nose and head removed and everybody was so kind. It took an hour but we were given teas afterwards. Thank you so much dermatology team.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 July 2023
Hello zulujh89, thank you for taking time to write some feedback following your recent appointment at Dermatology Unit. I am glad that it was a positive experience and you found the team kind and helpful. Receiving feedback helps us to know that we are making a positive impact on our patients at what can be a scary time so thank you again for taking the time and we wish you all the best for your future
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Review titled Hand laceration repaired in theatre
by Loyaltothefoil - Posted on 12 June 2023
I was admitted to trauma unit 1 for 24hrs where the staff were excellent, working tirelessly through out their shifts, nothing was too much trouble. My sleep wasn't helped by a mattress inflating every 10 minutes but staff did try to help with he issue. The weekend trauma team could easily of left my procedure to be done until the next day but they worked hard to get me on the end of the list. The theatre staff were fantastic and made me feel at ease after a very stressful day, in particular the female ODP (who's name I didn't remember) and Dave the anaesthetist. Oliver the surgical registrar was very accommodating, patient centered and was more than happy to talk through any questions. The operation went smoothly, I had a regional block which worked very well and the surgical team facilities a prompt discharge soon after which was much appreciated! Huge thanks to everyone involved in my care!
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 21 June 2023
Thank you for taking the time to express your kind feedback, I apologise for the delay in response. I am pleased to read that you thought the staff were excellent, hardworking, and attentive. It is great that the staff helped you feel at ease during a stressful time and the registrar was able to accommodate and provided a person-centred approach by answering your questions and discuss your concerns. I’m so glad to read that your operation went smoothly, and you were able to be discharged in good time. I am writing to you as a member of the Patient Experience team but I will ensure your kind words are forwarded on to the relevant team. Thank you again for your fantastic positive feedback.Best Wishes. Zoe - Patient Experience Administrator
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Review titled My experience after a fall
by leopardpy56 - Posted on 21 July 2023
I was an inpatient at the Royal Cornwall Hospital in Truro. I was originally admitted due to requiring surgery. However after having my surgery I experienced what I was told as delirium. I was confused, agitated and anxious, this caused me to fall on the ward and sustain an injury. After my fall I was frightened and confused. I was unsure what happened and why. I felt alone. Staff on the ward were rushed off their feet, they supported me and checked I was okay but there was no follow up or support after this. Everyone seemed to care more about completing paperwork than asking me how I was feeling. I was scared to move, scared to ask for help if I needed something, and scared I was going to fall again. When I was well enough to go home. I was waiting in reception for my wife, I felt reserved and lost a lot of confidence from my fall. Everything around me felt overwhelming and I became anxious and tearful. A young member of staff who was dressed in a navy uniform walked past me and noticed I was upset. They asked if I was okay and if they could help me. They listened to my experience, how I felt and I felt heard. They were the only person who followed up and asked how I felt after a fall and if there was anything they could support with to help build my confidence. It is a shame I did not have the opportunity to share my story with them following my fall on the ward instead of when I was discharged to go home. As I felt this could have improved my patient journey after such an awful experience. I cannot remember what department they work in or their specific job role, but I wanted to thank them from the bottom of my heart for taking the time to sit with me, show compassion and empathy and sharing a smile. Their support and knowledge was very valuable and because of them I felt safe and reassured when leaving the hospital.Thank you. You are a ray of sunshine and brightened one of my stormiest days.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 02 August 2023
Dear leopardpy56 Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I was saddened to see that you didn't receive any follow up support after your fall which resulted in you feeling scared to move or ask for help. I am sorry that you were left feeling overwhelmed and anxious as you were waiting for your wife in reception. I am relieved that, whilst you were feeling tearful, a nurse noticed and came to sit by you making you feel heard and supported. I am so pleased that this helped build your confidence. I am writing to you as a member of the Patient Experience team but I will ensure your story is shared with the relevant team. Please could you let us know which ward you were discharged from so that we can forward your story on to them? You can do this by replying to this story or sending us an email at rcht.patientengagement@nhs.net Thank you, again, for taking the time to share your story and for your kind words. Thank you Megan
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Review titled Excellent endoscopy team
by Clarey - Posted on 05 June 2023
I had my first procedure in the endoscopy unit this morning. All of the staff were wonderful. Cheerful and understanding. Made me feel at ease.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 13 June 2023
Dear Clarey Thank you for taking the time to tells us about your experience at your recent endoscopy. It was nice to read you felt at ease. Kind Regards Maria Maria Lane Governance Manger Specialist Services and Surgery
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Review titled A short stay and impressed with care
by Strictly Treliske - Posted on 03 July 2023
I had a short stay on this ward which was about the nicest I have ever had at RCHT Treliske. Although I did not need the specialist services supplied on this ward for the extremely frail and elderly, I could not but be impressed with the levels of care and patience provided by the Health Care Assistants and general Nursing staff. The facilities are also very good.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 July 2023
Good afternoon. Thank you for taking the time to write your positive feedback regarding your short stay in the Frailty ward. I apologise for the delay in response. I am writing to you on behalf of the Patient Experience team at the Royal Cornwall Hospital. I am pleased to read that you had the nicest stay on the ward and that you were impressed with the levels of care and patience provided by the Health Care Assistants and general Nursing staff. It is lovely to read that the staff were able to give you a positive and comfortable experience whilst under our care. I am pleased you felt the facilities were very good and hope this helped make your stay more comfortable. I will be delighted to forward your lovely message onto the relevant department for their attention. Thank you again for writing to us as your feedback helps us continue to learn as a Trust. Best wishes Zoe - Patient Experience Administrator.
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Review titled An exceptional a&e department.
by aurigabc33 - Posted on 28 June 2023
Whilst on holiday in Cornwall my baby became unwell. I had taken him to the Royal Cornwall hospital a&e department. My experience could not have been more positive. From the moment I went in, the receptionist greeted me with a welcome smile and made the checking in easy. The nurses, doctors, consultant and domestic staff were caring, compassionate, approachable, thoughtful and provided the highest standard of care. Overall this is an exceptional a&e department.
Visited June 2023
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Royal Cornwall Hospital (Treliske) has not yet replied.
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Review titled I have nothing but praise for the staff and service
by statusfh93 - Posted on 30 June 2023
I had an outpatients appointment at the eye department and had to phone to say we'd be late as we were held up in traffic. As it happens it was only 5 minutes. I registered and didn't have time to sit down. I was called in, had the photos of my eye taken and was on the way home 20 minutes later. My appointment was when it was due (6 months from my previous one) and I was reassured all the way through the process. I have nothing but praise for the staff and service I received on this occasion and all the other occasions I have had to be in contact with the NHS.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 July 2023
Good afternoon. Thank you for taking the time to give your feedback. I apologise for the delay in response. I am writing to you on behalf of the Patient Experience Team. Firstly, I'd like to thank you for calling ahead to inform us you may be running a little late. We really do appreciate when our patients take the time to do this, as it can help so much with the running our of services. I'm glad you were seen in good timely manner and that you were reassured throughout the process. It is wonderful to hear you've had a positive experience during your appointment and I am really pleased it went well. I will be delighted to forward on your positive feedback and appreciation for the staff who have helped you. Thank you again for your kind message. Best wishes. Zoe. - Patient Experience Administrator
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Review titled Dealt with efficiently and with much care
by Jood Falmouth - Posted on 15 June 2023
I discovered a lump after my two excitable dogs caused a bruise on my right breast I did think and hope that the bruise was the cause of the lump but when the bruise went and the lump remained - I got worried. I saw the doctor and within 2 weeks I had been referred to the Mermaid to get it checked out. Saw Mrs English who immediately put my mind at rest by agreeing that I was probably right in my assumption but still sent me for a mammogram and then an ultrasound to make sure. Just over 2 hours later - great news - it was as I thought, damage to the tissue from the bruise. I was dealt with quickly and with dignity and humour - very relaxed - what a lovely place with lovely staff in all departments I visited. Thank you so much
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 June 2023
Dear Jood Falmouth I will pass on your positive and lovely feedback to my Mermaid Imaging colleagues. Thank you for taking the time to tell us about your experience. I am glad we were able to give you good news. Best Wishes Glenda Shaw
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Information supplied by Royal Cornwall Hospitals NHS Trust