Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Cornwall Hospital (Treliske).
Reviews
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Review titled The fear of the unknown was overcome through kindness and compassion
by RayShell21 - Posted on 29 June 2023
I have been unwell for months, probably years, time seems to play tricks. My GP referred me to the hospital. Treliske Hospital responded quickly. Being autistic and I find unfamiliar settings very frightening, but the other patients and the hospital staff were amazing. Therefore feeling scared morphed into increasing curiosity about the procedure. My consultant was kind, listening to me on a very human level. Indeed, the eight or more people throughout the ward who looked after me were positive and treated me amazingly well. Oxygen is fabulous! And although I was very sleepy for several hours, well, days actually, the ability to breathe fresh oxygen was a most welcome gift. The fear of the unknown was overcome through kindness and compassion generously shared by all those who were tasked with looking after me. Thank you, NHS, and my team particularly.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 30 June 2023
Dear RayShell21. Thank you very much for your feedback. We are very happy you felt you were listened to on a human level and the staff were kind and compassionate. I will ensure your feedback is passed on to all the staff. Kind Regards Lynsey Farrell Endoscopy Unit Lead
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Review titled They made me feel very safe and relaxed
by Fisher7 - Posted on 09 June 2023
I realised that a small mark appeared on my neck, and it would not go away. I finally went to see my doctor, who told me it was skin cancer. It was not the melanoma skin cancer, but another skin cancer that I did not know about. The doctor said its in a very unusual place to have it. Within a week I was seen by Royal Cornwall Hospital and basically they confirmed what my local doctor told me. Two weeks later I received a letter in the post with my appointment date. All went very well at my operation, local anaesthetic, was used and the staff explained everything to me before hand, they made me feel very safe and relaxed. One nurse even held my hand. Which really helped because I was very nervous.
Visited June 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 June 2023
Hello Fisher7 Thank you for getting in touch with some feedback for our Dermatology Department. We love to hear how we are doing and where we can make some improvements. I'm so glad you were seen quickly from GP to your appointment here to confirm the diagnosis. We try to get patients seen as soon as we can, so I'm really please yours has been done now and hopefully your on the road to recovery.
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Review titled great service
Rated 5 stars out of 5
by sheila margaret hurd - Posted on 24 May 2023
appointment was on time and staff wonderful, the only fault i have is when instructions are given verbally the time one gets home you have to think did i get that correct?? my sister has a worse a worse problem she really has a bad memory and after attending hospital finds that she has not absorbed all instructions from staff i give everyone maximum stars you are all wonderful. xx
Visited Dermatology on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 05 June 2023
Good morning Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am pleased to see that your appointment was on time and that the staff you encountered were wonderful. I am sorry that you were only given verbal instructions, it is easier if information is noted down so that you can refer back to it at a later date. Please could you provide us with information regarding which department your appointment was with so that we can forward your feedback on to the relevant team? You can do this by replying to this story or sending us an email at rcht.patientengagement@nhs.net Thank you, again, for taking the time to share your feedback with us. Thank you Megan
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Review titled The staff could not have been more caring
by Perran2013 - Posted on 05 May 2023
I was very anxious because I had this done some years ago and it was not very comfortable. This time the staff took so much time with me, reassuring me and offering pain relief that despite some major spinal problems I am having to live with, all went well. It's not the most pleasant procedure to have done, especially if you have mobility issues, but the staff could not have been more caring. A huge thanks to all involved
Visited May 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 10 May 2023
Dear Perran2013 Thank you for taking the time to post feedback about your hysteroscopy. I am very glad to hear that the staff were so caring, took their time with you and were able to offer reassurance and pain relief. Our team works hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during any procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with them. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Review titled Quick pain relief
by marsbd54 - Posted on 02 June 2023
I was working for 4 days in Penzance. I fell ill, came to The Royal Hospital Cornwall. I received quick, professional, friendly outstanding care. I felt ‘saved’ from the excruciating pain and infection I had as the staff at the hospital got to work quickly on relieving my pain.
Visited May 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 June 2023
Dear marsbd54 Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that you received such a high level of care that was quick, professional and friendly. I am pleased that they were able to relieve you pain and I hope that you are recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure that your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your story with us. Thank you Megan
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Review titled Supreme practice
Rated 5 stars out of 5
by James Waugh McCandless - Posted on 09 May 2023
Very pleasant and helpful receptionist who helped me check in and very efficient and caring team, all so kind and reassuring whilst I was having my procedure. With light hearted interaction when I encouraged it.
Visited Diagnostic Endoscopy on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 May 2023
Good afternoon Thank you for taking the time to share your lovely feedback with us. I am sorry for the delay in getting back to you on here. I am pleased to see that the receptionist was so pleasant and helpful. I am also pleased to see that the team performing your procedure were very efficient and caring. I am writing to you as a member of the Patient Experience team but I will ensure that your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your feedback with us. Thank you Megan
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Review titled I feel it has been a good positive day!
by listenmh86 - Posted on 29 June 2023
I arrived a little early - but was seen straight away - had eye drops put in and a short eye test. - very nice person who took me to a seat - where I would have photos took of my eyes, by another lady - who was also very nice and explained everything. I was out within the hour, although my appointment time - could have taken up to 2 hours. (Chatted briefly to the gentleman cleaner - who was very nice.) Photos of eyes will be examined by eye specialists - and they will post me the outcome. I feel it has been a good positive day! Thank you.
Visited May 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 29 June 2023
Dear listenmh86, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you have had a positive experience here in the Eye Unit!! It is great to hear that you were seen promptly (even better that it was early!!), and that staff were nice and explained everything. I will be sure to pass your kind words back to the team, including Phil our nice cleaner, Thanks again, Kerry Trembath Senior Staff Nurse Ophthalmology RCH
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Review titled Amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
My partner has been in the hands of the critical care unit and the care he has received and continues to receive is amazing! I cannot thank them enough for all they have done in the last few days for us which has been torture! They have made everything understandable and answer all questions! They show so much dedication and in depth care for their patients ensuring they are comfortable at all times! They should be very proud of themselves as a unit!!
Visited Intensive Care on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 June 2023
Good afternoon. Thank you for your wonderful feedback. I am replying as part of the Patient Experience Team and I am pleased to read that your partner has received such amazing care in the Critical Care Unit and that all your questions have been answered well. It is great to read that you felt the patients were made comfortable and the team have been dedicated in providing the support the patients require. Thank you for taking the time to give such positive feedback.Best Wishes Zoe
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Review titled Outstanding treatment at Princess Alexandra
Rated 5 stars out of 5
by Alex - Posted on 26 May 2023
Was referred as urgent check-up by my GP and was seen by the colposcopy team a week later. The unit is efficient, clean, and quiet. Everyone here is exceptionally kind and considerate, I was never made to feel absent (as with some other procedures in the past where you're spoken "at") the doctor was very thorough in explaining everything about what she could see and what the issue was. I left feeling both reassured and respected. First class folks on the NHS, and the colposcopy team are a prime example. Thank you.
Visited Gynaecology on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 05 June 2023
Good morning Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am pleased to see that the unit as efficient, clean and quiet and that all the members of staff you encountered were kind and considerate. I am also pleased that the doctor you saw explained everything thoroughly which enabled you to leave feeling reassured and respected. I am writing to you a a member of the Patient Experience team but I will ensure your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to provide us with your lovely feedback. Thank you Megan
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Review titled Each person was pleasant, professional and demonstrated genuine care
by Martin814 - Posted on 01 June 2023
Just wanted to acknowledge the welcoming I received today at the Eye unit. Each person was pleasant, professional and demonstrated genuine care. Thank you all concerned
Visited May 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 01 June 2023
Dear Martin814, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you were warmly welcomed in the Eye Unit today by pleasant and professional staff. I am delighted you felt that the staff demonstrated genuine care towards you. I will be sure to pass your kind words back to the team, Thanks again Kerry Trembath Senior Staff Nurse Ophthalmology
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Information supplied by Royal Cornwall Hospitals NHS Trust