Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Cornwall Hospital (Treliske).
Reviews
-
Review titled Excellent endoscopy team
by Clarey - Posted on 05 June 2023
I had my first procedure in the endoscopy unit this morning. All of the staff were wonderful. Cheerful and understanding. Made me feel at ease.
Visited June 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 13 June 2023
Dear Clarey Thank you for taking the time to tells us about your experience at your recent endoscopy. It was nice to read you felt at ease. Kind Regards Maria Maria Lane Governance Manger Specialist Services and Surgery
Provided by Care opinion
-
Review titled A short stay and impressed with care
by Strictly Treliske - Posted on 03 July 2023
I had a short stay on this ward which was about the nicest I have ever had at RCHT Treliske. Although I did not need the specialist services supplied on this ward for the extremely frail and elderly, I could not but be impressed with the levels of care and patience provided by the Health Care Assistants and general Nursing staff. The facilities are also very good.
Visited June 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 July 2023
Good afternoon. Thank you for taking the time to write your positive feedback regarding your short stay in the Frailty ward. I apologise for the delay in response. I am writing to you on behalf of the Patient Experience team at the Royal Cornwall Hospital. I am pleased to read that you had the nicest stay on the ward and that you were impressed with the levels of care and patience provided by the Health Care Assistants and general Nursing staff. It is lovely to read that the staff were able to give you a positive and comfortable experience whilst under our care. I am pleased you felt the facilities were very good and hope this helped make your stay more comfortable. I will be delighted to forward your lovely message onto the relevant department for their attention. Thank you again for writing to us as your feedback helps us continue to learn as a Trust. Best wishes Zoe - Patient Experience Administrator.
Provided by Care opinion
-
Review titled An exceptional a&e department.
by aurigabc33 - Posted on 28 June 2023
Whilst on holiday in Cornwall my baby became unwell. I had taken him to the Royal Cornwall hospital a&e department. My experience could not have been more positive. From the moment I went in, the receptionist greeted me with a welcome smile and made the checking in easy. The nurses, doctors, consultant and domestic staff were caring, compassionate, approachable, thoughtful and provided the highest standard of care. Overall this is an exceptional a&e department.
Visited June 2023
Provided by Care opinion
Royal Cornwall Hospital (Treliske) has not yet replied.
-
Review titled I have nothing but praise for the staff and service
by statusfh93 - Posted on 30 June 2023
I had an outpatients appointment at the eye department and had to phone to say we'd be late as we were held up in traffic. As it happens it was only 5 minutes. I registered and didn't have time to sit down. I was called in, had the photos of my eye taken and was on the way home 20 minutes later. My appointment was when it was due (6 months from my previous one) and I was reassured all the way through the process. I have nothing but praise for the staff and service I received on this occasion and all the other occasions I have had to be in contact with the NHS.
Visited June 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 July 2023
Good afternoon. Thank you for taking the time to give your feedback. I apologise for the delay in response. I am writing to you on behalf of the Patient Experience Team. Firstly, I'd like to thank you for calling ahead to inform us you may be running a little late. We really do appreciate when our patients take the time to do this, as it can help so much with the running our of services. I'm glad you were seen in good timely manner and that you were reassured throughout the process. It is wonderful to hear you've had a positive experience during your appointment and I am really pleased it went well. I will be delighted to forward on your positive feedback and appreciation for the staff who have helped you. Thank you again for your kind message. Best wishes. Zoe. - Patient Experience Administrator
Provided by Care opinion
-
Review titled Dealt with efficiently and with much care
by Jood Falmouth - Posted on 15 June 2023
I discovered a lump after my two excitable dogs caused a bruise on my right breast I did think and hope that the bruise was the cause of the lump but when the bruise went and the lump remained - I got worried. I saw the doctor and within 2 weeks I had been referred to the Mermaid to get it checked out. Saw Mrs English who immediately put my mind at rest by agreeing that I was probably right in my assumption but still sent me for a mammogram and then an ultrasound to make sure. Just over 2 hours later - great news - it was as I thought, damage to the tissue from the bruise. I was dealt with quickly and with dignity and humour - very relaxed - what a lovely place with lovely staff in all departments I visited. Thank you so much
Visited June 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 June 2023
Dear Jood Falmouth I will pass on your positive and lovely feedback to my Mermaid Imaging colleagues. Thank you for taking the time to tell us about your experience. I am glad we were able to give you good news. Best Wishes Glenda Shaw
Provided by Care opinion
-
Review titled The fear of the unknown was overcome through kindness and compassion
by RayShell21 - Posted on 29 June 2023
I have been unwell for months, probably years, time seems to play tricks. My GP referred me to the hospital. Treliske Hospital responded quickly. Being autistic and I find unfamiliar settings very frightening, but the other patients and the hospital staff were amazing. Therefore feeling scared morphed into increasing curiosity about the procedure. My consultant was kind, listening to me on a very human level. Indeed, the eight or more people throughout the ward who looked after me were positive and treated me amazingly well. Oxygen is fabulous! And although I was very sleepy for several hours, well, days actually, the ability to breathe fresh oxygen was a most welcome gift. The fear of the unknown was overcome through kindness and compassion generously shared by all those who were tasked with looking after me. Thank you, NHS, and my team particularly.
Visited June 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 30 June 2023
Dear RayShell21. Thank you very much for your feedback. We are very happy you felt you were listened to on a human level and the staff were kind and compassionate. I will ensure your feedback is passed on to all the staff. Kind Regards Lynsey Farrell Endoscopy Unit Lead
Provided by Care opinion
-
Review titled They made me feel very safe and relaxed
by Fisher7 - Posted on 09 June 2023
I realised that a small mark appeared on my neck, and it would not go away. I finally went to see my doctor, who told me it was skin cancer. It was not the melanoma skin cancer, but another skin cancer that I did not know about. The doctor said its in a very unusual place to have it. Within a week I was seen by Royal Cornwall Hospital and basically they confirmed what my local doctor told me. Two weeks later I received a letter in the post with my appointment date. All went very well at my operation, local anaesthetic, was used and the staff explained everything to me before hand, they made me feel very safe and relaxed. One nurse even held my hand. Which really helped because I was very nervous.
Visited June 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 June 2023
Hello Fisher7 Thank you for getting in touch with some feedback for our Dermatology Department. We love to hear how we are doing and where we can make some improvements. I'm so glad you were seen quickly from GP to your appointment here to confirm the diagnosis. We try to get patients seen as soon as we can, so I'm really please yours has been done now and hopefully your on the road to recovery.
Provided by Care opinion
-
Review titled great service
Rated 5 stars out of 5
by sheila margaret hurd - Posted on 24 May 2023
appointment was on time and staff wonderful, the only fault i have is when instructions are given verbally the time one gets home you have to think did i get that correct?? my sister has a worse a worse problem she really has a bad memory and after attending hospital finds that she has not absorbed all instructions from staff i give everyone maximum stars you are all wonderful. xx
Visited Dermatology on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 05 June 2023
Good morning Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am pleased to see that your appointment was on time and that the staff you encountered were wonderful. I am sorry that you were only given verbal instructions, it is easier if information is noted down so that you can refer back to it at a later date. Please could you provide us with information regarding which department your appointment was with so that we can forward your feedback on to the relevant team? You can do this by replying to this story or sending us an email at rcht.patientengagement@nhs.net Thank you, again, for taking the time to share your feedback with us. Thank you Megan
Provided by Care opinion
-
Review titled The staff could not have been more caring
by Perran2013 - Posted on 05 May 2023
I was very anxious because I had this done some years ago and it was not very comfortable. This time the staff took so much time with me, reassuring me and offering pain relief that despite some major spinal problems I am having to live with, all went well. It's not the most pleasant procedure to have done, especially if you have mobility issues, but the staff could not have been more caring. A huge thanks to all involved
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 10 May 2023
Dear Perran2013 Thank you for taking the time to post feedback about your hysteroscopy. I am very glad to hear that the staff were so caring, took their time with you and were able to offer reassurance and pain relief. Our team works hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during any procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with them. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your procedure. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
Provided by Care opinion
-
Review titled Quick pain relief
by marsbd54 - Posted on 02 June 2023
I was working for 4 days in Penzance. I fell ill, came to The Royal Hospital Cornwall. I received quick, professional, friendly outstanding care. I felt ‘saved’ from the excruciating pain and infection I had as the staff at the hospital got to work quickly on relieving my pain.
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 June 2023
Dear marsbd54 Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am so pleased to see that you received such a high level of care that was quick, professional and friendly. I am pleased that they were able to relieve you pain and I hope that you are recovering well. I am writing to you as a member of the Patient Experience team but, I will ensure that your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your story with us. Thank you Megan
Provided by Care opinion
Information supplied by Royal Cornwall Hospitals NHS Trust