Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Cornwall Hospital (Treliske).
Reviews
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Review titled Supreme practice
Rated 5 stars out of 5
by James Waugh McCandless - Posted on 09 May 2023
Very pleasant and helpful receptionist who helped me check in and very efficient and caring team, all so kind and reassuring whilst I was having my procedure. With light hearted interaction when I encouraged it.
Visited Diagnostic Endoscopy on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 19 May 2023
Good afternoon Thank you for taking the time to share your lovely feedback with us. I am sorry for the delay in getting back to you on here. I am pleased to see that the receptionist was so pleasant and helpful. I am also pleased to see that the team performing your procedure were very efficient and caring. I am writing to you as a member of the Patient Experience team but I will ensure that your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to share your feedback with us. Thank you Megan
Provided by Care opinion
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Review titled I feel it has been a good positive day!
by listenmh86 - Posted on 29 June 2023
I arrived a little early - but was seen straight away - had eye drops put in and a short eye test. - very nice person who took me to a seat - where I would have photos took of my eyes, by another lady - who was also very nice and explained everything. I was out within the hour, although my appointment time - could have taken up to 2 hours. (Chatted briefly to the gentleman cleaner - who was very nice.) Photos of eyes will be examined by eye specialists - and they will post me the outcome. I feel it has been a good positive day! Thank you.
Visited May 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 29 June 2023
Dear listenmh86, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you have had a positive experience here in the Eye Unit!! It is great to hear that you were seen promptly (even better that it was early!!), and that staff were nice and explained everything. I will be sure to pass your kind words back to the team, including Phil our nice cleaner, Thanks again, Kerry Trembath Senior Staff Nurse Ophthalmology RCH
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Review titled Amazing team
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
My partner has been in the hands of the critical care unit and the care he has received and continues to receive is amazing! I cannot thank them enough for all they have done in the last few days for us which has been torture! They have made everything understandable and answer all questions! They show so much dedication and in depth care for their patients ensuring they are comfortable at all times! They should be very proud of themselves as a unit!!
Visited Intensive Care on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 June 2023
Good afternoon. Thank you for your wonderful feedback. I am replying as part of the Patient Experience Team and I am pleased to read that your partner has received such amazing care in the Critical Care Unit and that all your questions have been answered well. It is great to read that you felt the patients were made comfortable and the team have been dedicated in providing the support the patients require. Thank you for taking the time to give such positive feedback.Best Wishes Zoe
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Review titled Outstanding treatment at Princess Alexandra
Rated 5 stars out of 5
by Alex - Posted on 26 May 2023
Was referred as urgent check-up by my GP and was seen by the colposcopy team a week later. The unit is efficient, clean, and quiet. Everyone here is exceptionally kind and considerate, I was never made to feel absent (as with some other procedures in the past where you're spoken "at") the doctor was very thorough in explaining everything about what she could see and what the issue was. I left feeling both reassured and respected. First class folks on the NHS, and the colposcopy team are a prime example. Thank you.
Visited Gynaecology on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 05 June 2023
Good morning Thank you for taking the time to share your story with us. I am sorry for the delay in getting back to you on here. I am pleased to see that the unit as efficient, clean and quiet and that all the members of staff you encountered were kind and considerate. I am also pleased that the doctor you saw explained everything thoroughly which enabled you to leave feeling reassured and respected. I am writing to you a a member of the Patient Experience team but I will ensure your kind words are forwarded on to the relevant team. Thank you, again, for taking the time to provide us with your lovely feedback. Thank you Megan
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Review titled Each person was pleasant, professional and demonstrated genuine care
by Martin814 - Posted on 01 June 2023
Just wanted to acknowledge the welcoming I received today at the Eye unit. Each person was pleasant, professional and demonstrated genuine care. Thank you all concerned
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 01 June 2023
Dear Martin814, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that you were warmly welcomed in the Eye Unit today by pleasant and professional staff. I am delighted you felt that the staff demonstrated genuine care towards you. I will be sure to pass your kind words back to the team, Thanks again Kerry Trembath Senior Staff Nurse Ophthalmology
Provided by Care opinion
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Review titled Made to feel at ease and all details explained.
by kilocj74 - Posted on 14 August 2023
Excellent very friendly consultation. Made to feel at ease + all detail explained. My only concern was the paperwork stated will be given eye drops prior to surgery On getting here and reading the paper I realised I had not been given drops I spoke to hospital next day + was told the paperwork needed updating Otherwise an excellent consultation.
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 14 August 2023
Dear kilocj74, Thank you for taking time to leave feedback for the Eye Unit. I am sorry that the paperwork that you received was out of date, which caused you unnecessary confusion. I am delighted to hear that apart from that you had an excellent consultation and were made to feel at ease and all details were explained. I will pass your feedback back to the team, Kerry Trembath Senior Staff Nurse Ophthalmology RCH
Provided by Care opinion
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Review titled They were kind and even made me laugh with some of their comments.
by nashiragr43 - Posted on 29 June 2023
I was very anxious when attending my appointment as I really have a fear with anything to do with my eyes. The staff were extremely caring and put me at ease. They were kind and even made me laugh with some of their comments. Everything was explained to me clearly and in a manner which a non-medical person could understand. I cannot give praise to those who work at this unit. I was extremely well looked after and came away relaxed and less anxious of the next phase of my treatment. They could not have done anything more to improve their service. A big thank you to them all.
Visited May 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 29 June 2023
Dear nashiraqr43, Thank you for taking the time to leave feedback for the Eye Unit. I am so pleased to hear that staff were extremely caring and put you at ease especially with your anxieties regarding your eyes. It is great to hear that you feel everything was explained to you in easy to understand terms and that you left feeling relaxed and less anxious, prepared for the next stage of your treatment. I will be sure to pass your kind words back to team, Thanks again Kerry Trembath Senior Staff Nurse Ophthalmology RCH
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Review titled Urgent Gynaecology Appointment
by Kmcg - Posted on 10 May 2023
I went to see my GP on Tuesday last week after having a few symptoms. I was put on the cancer pathway to be reviewed urgently within 2 weeks. 3 days later I was in Treliske Gynaecology department and full reassurance and sympathy was given. Lovely and caring staff members with amazing service.
Visited May 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 10 May 2023
Dear Kmcg Thank you for taking the time to post feedback about your experience. I am very glad to hear that you were seen so quickly by our Gynaecology team and that you found the team so caring and reassuring. Our teams work hard to try and minimise any worry or anxiety for their patients, especially when they are on a cancer pathway, and they very much appreciate all feedback. I will ensure that your kind words are shared with them. Thank you again for taking the time to share your experience and I hope that you have a positive outcome following your investigations. All the Best Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Review titled Outstanding support and care
Rated 5 stars out of 5
by Hannah Musto - Posted on 04 May 2023
My wife and I were under the support of the EPU department due to a miscarriage. I cannot express in words how we were both taken care of and supported. The time and care given to us as a family was overwhelming. We have been devastated but their kind nature and time I cannot thank them enough. Hannah & Stacey
Visited Gynaecology on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 10 May 2023
Dear Hannah & Stacey I am so sorry for your loss, this must be a very difficult time for you. Thank you so much for taking the time to post feedback during such a devastating time. It is so important for our patients to feel supported, so I am very glad to hear that the team in the EPU were so kind and caring. The team works hard to try and support their patients in such circumstances and they very much appreciate all feedback. I will ensure that your kind words are shared with them. Thank you again for taking the time to share your experience. Kind Regards Caroline Amukusana – Governance Lead for the Women, Children and HIV Care Group
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Review titled Incredible experience on Birth Centre
Rated 5 stars out of 5
by Anna Westron - Posted on 18 May 2023
I want to thank the midwife team on the Birth Centre for the care and support we received when our baby girl was born on the 13th. The care and kindness was exceptional, they went above and beyond to respect our wishes and give us the birth we wanted. I felt fully trusting and confident in their expertise and every part of the birth process was done gently and compassionately. It’s a huge thing to go through, and I just recall feeling incredibly safe at a time when you feel so out of control and vulnerable. I work as a nurse at Treliske myself, so am fully aware of the challenges the NHS faces, but the care we received was truly outstanding and we can’t thank those who helped bring our daughter into the world enough.
Visited Maternity services on May 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 02 June 2023
Good afternoon. Thank you for your feedback. I apologise for the delay in response. I am happy to read that you felt the care you received was to an exceptional standard and that the staff members went above and beyond to provide the care you required. I am glad you felt safe at such a vulnerable time and was able to bring your daughter into the world safe and sound. I am writing to you as a member of the Patient Experience Team, however will ensure that the kind words are forwarded to the relevant team. Thank you again for taking the time to write your kind message. Best wishes Zoe
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Information supplied by Royal Cornwall Hospitals NHS Trust