Royal Cornwall Hospital (Treliske)
Treliske, Truro, Cornwall, TR1 3LQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Fantastic experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2023
A massive big thank you to everyone I saw today when I attended for my hysteroscopy. From the fantastic lady on reception and the team who saw me, I cannot thank you all enough. I was so apprehensive as I had listened to other people and I shouldn't have, I have had worse dental appointments to be honest. The team I saw were so friendly and lovely and completely put me at ease. If you need to have this done do not hesitate as its really not that bad and everyone is absolutely brilliant, thank you.
Visited Gynaecology on February 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 February 2023
Good morning Thank you for taking the time to provide us with your lovely feedback. I am sorry for the delay in getting back to you on here. I am so pleased that all the staff you encountered on the day of your procedure were so friendly, lovely and put you at ease after feeling so apprehensive. I am writing to you as a member of the Patient Experience team, but I will ensure to pass your thanks and kind words on to the team. Thank you, again, for taking the time to provide us with your lovely feedback. Megan
Provided by Care opinion
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Review titled A real beacon during a stressful time
by jenny712 - Posted on 23 March 2023
Diagnosed with a low grade breast cancer. I received excellent care from everyone that I met at the Mermaid Centre. Nurses called back when I had queries and my operation date was quickly rearranged when COVID prevented me from attending the original date. A real beacon during a stressful time.
Visited February 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 03 April 2023
Dear Jenny712, Thank you for taking the time to share your story with us - please accept my apologies for the delay in responding to you on here. I was so pleased to see that you received excellent care from everyone at the Mermaid Centre after what must have been a worrying diagnosis of low grade breast cancer. I am glad that the Nurses always got back to you when you had queries and that your operation was rearranged quickly. I am responding to you as a member of the Patient and Family Experience team here at the Trust, but I will ensure your feedback is shared with the team in the Mermaid Centre - I am sure they will be very pleased to receive it. I hope you are continuing to recover well from your operation and thank you again for taking the time to share your story with us. Best wishes, Jess
Provided by Care opinion
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Review titled My labour experience
by Daisy212 - Posted on 20 February 2023
All staff were absolutely amazing. Nothing was too much trouble for any of them and they were all very understanding and very comforting. Couldn’t ask for more.
Visited February 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 20 February 2023
Dear Daisy212, Congratulations on the birth of your baby and thank you so much for taking the time to leave such positive feedback for our Maternity team. I am glad that you found them so understanding and comforting. The teams work hard to try and make our labouring mums, and their families, feel as safe and reassured as possible, and very much appreciate all feedback. I will ensure that your kind words are shared with the teams. Thank you again, and I hope that you are settling into, and very much enjoying, life with your new little baby.
Provided by Care opinion
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Review titled We are so grateful and lucky to have you all there
by LORDRU - Posted on 03 February 2023
Thank you to the team at the Emergency Department, Royal Cornwall Hospital. You were brilliant, as always, in ongoing very difficult circumstances. I don’t know how you keep going when the situation around you is so difficult. Special mention to Eleanor, who was so welcoming; Jordan, and Ash, super speedy and kind and fantastic at their job; Brogan, who got blood first time when 23 people failed at another hospital; and the one and only Thiru, whose knowledge and kindness just shows what a great team we have. Thank you, Team ED, we are so grateful and lucky to have you all there.
Visited February 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 15 February 2023
Dear LORDRU, Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was so pleased to read about your experience, especially with Eleanor, Jordan, Ash, Brogan and Thiru, making you feel welcome and treating you with care and speed. We do have a great team working in our Emergency Department and I will ensure that your feedback is shared with them, and that those mentioned above receive a special "thank you" through our Learning From Excellence scheme. Thank you again for taking the time to share your story with us. Best wishes, Jess
Provided by Care opinion
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Review titled Waiting times
by ImCornish - Posted on 16 March 2023
I’ve accompanied my mum to the fracture clinic at RCH 4 times in total and have dreaded all but the first one. The waiting times are utterly ridiculous. 2 hours at a time. The parking is £6 per time and the fuel to get there however much. It’s simply not good enough. The nurses call you in and apologise for the wait but, they are just words. I rush home from work to support mum mum and waste my time because of the state of this awful hospital. I have missed appointments myself because of the time we have to wait to be seen being hours later than the appointment time. We always arrive on time yet always have to wait for hours.
Visited February 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 24 March 2023
Dear ImCornish Thank you for taking the time for sharing your story with us. My name is Natasha Andrews, and I am the Governance Manager for Trauma Services at Royal Cornwall Hospital (RCH). I am so sorry to hear of your long delays when you attended the Fracture Clinic at RCH with your Mum on several occasions. We would like the opportunity to discuss the points that you have raised so that we can give feedback to the team and learn from your experience. If you would like to contact me directly my telephone number is 07818 430303 and I will be happy to discuss further or alternatively if you would like to raise your concerns formally, you can do this by contacting our Patient and Family Experience Team (Complaints) using the details below. They will ensure that your experience is investigated fully: Email: rcht.patientexperience@nhs.net Tel: 01872 252793 In the meantime, I will ensure that I share your story with the team so that they can reflect on your experience. Once again thank you for taking the time to share your story with us. Kind regards Natasha Andrews
Provided by Care opinion
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Review titled Thank you for making me feel like a person.
by izarym67 - Posted on 16 March 2023
From the 'off' it was a great experience. Particularly for someone who is 'hospital phobic'. I attended the cataract clinic and I was made to feel extremely welcomed and valued. I felt listened to and that tests were done thoroughly by staff with expertise. I was given choices and all my questions were answered fully. Thank you for your care, compassion, good use of humour and for making me feel like a person not a number on a conveyor belt.
Visited February 2023
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Review titled Royal Cornwall Hospital (Treliske)
Replied on 23 March 2023
Dear izarym67, Thank you for taking the time to leave us feedback for the Eye Unit. I am so pleased that you had a good experience with the Ophthalmolgy staff in the cataract clinic. I will be sure to pass your kind comments back to the team Many thanks Kerry Trembath Senior Staff Nurse Ophthalmology
Provided by Care opinion
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Review titled Absolute professional team
Rated 5 stars out of 5
by David Steward - Posted on 10 January 2024
Having undergone facial surgery I have the utmost respect and gratitude to the team and consultants, their caring calm and professional manner is second to none, and at a time you need help they have your back.
Visited Oral and Maxillofacial Surgery on January 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 22 January 2024
Good afternoon Thank you for taking the time to share your feedback with us. I'm sorry for the delay in getting back to you on here. I am so pleased to see that the staff and consultants all had a caring and calm professional manner and that they supported you through your procedure. I am writing to you as a member of the Patient Experience team but, I will ensure your kind words are shared with the relevant team. Thank you, again, for taking the time to share your story with us. I hope that you are recovering well. Thank you Megan
Provided by Care opinion
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Review titled Hysteroscopy and Polypectomy
by magpietr84 - Posted on 23 January 2023
I was very nervous , but the nurse who took my blood pressure and temperature made me feel at ease . She explained what they would be doing and what they might do , reassuring me all the time . When I was gowned up to go into the procedure room she came in with me introduced me to the Doctor and two other nurses , they all made me feel at ease . Talking me through the procedure as the doctor examined me.
Visited January 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 23 January 2023
Dear magpietr84 Thank you so much for taking the time to leave such positive feedback about our staff and your experience. I am very glad to hear that the team made you feel at ease, reassuring you and keeping you fully informed both before and during the procedure. Our teams work hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during such an invasive procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with the team. Thank you again, and I hope that you are well following this procedure.
Provided by Care opinion
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Review titled Amazing Service
Rated 5 stars out of 5
by Pat Imrie - Posted on 30 January 2023
I visited today with a distressing issue which with the amazing care l received was resolved which was absolutely amazing for me thank you.
Visited Breast cancer services on January 2023
Review titled Royal Cornwall Hospital (Treliske)
Replied on 07 February 2023
Dear Anonymous, Thank you for taking the time to share your story with us, please accept my apologies for the delay in responding to you on here. I was really pleased to see that you received amazing care when accessing our services. I am also glad they were able to resolve your issue - I hope this is still the case. Thank you again for taking the time to get in touch. Best wishes, Jess
Provided by Care opinion
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Review titled Supportive, kind and professional
by Samx987 - Posted on 12 January 2023
I had the hysteroscopy procedure at my local hospital, and the staff were amazingly supportive, kind and professional.
Visited January 2023
Provided by Care opinion
Review titled Royal Cornwall Hospital (Treliske)
Replied on 12 January 2023
Dear Samx987 Thank you so much for taking the time to leave such positive feedback about our staff. I am very glad to hear that the team were so supportive, kind and professional. They work hard to try and minimise any worry or anxiety for their patients, and to make them feel as comfortable and informed as possible during a procedure, and they very much appreciate all feedback. I will ensure that your kind words are shared with the team. Thank you again.
Provided by Care opinion
Information supplied by Royal Cornwall Hospitals NHS Trust