Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Professional
Rated 4 stars out of 5
by Fiona Jeffrey - Posted on 15 March 2023
I was seen promptly by the Doctor who was professional, kind and gave clear information. She also arranged for me to have minor surgery the same day if I was able to wait for 30 minutes. All the team were efficient and professional. Thank you
Visited Dermatology on March 2023
Review titled Royal Hallamshire Hospital
Replied on 27 March 2023
Thank you for taking the time to share your feedback about your recent experience. We are pleased to read that you had a positive experience of care, and want to wish you all the best with your recovery.
Provided by Care opinion
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Review titled Great Practice
Rated 5 stars out of 5
by L Coleman - Posted on 05 March 2023
I went to the Hallamshire Endoscopy Dpt yesterday. I was a little nervous as I have never had one before. The staff nurse who took my details and fitted a canula was very friendly. When I was taken through to have the endoscopy everyone was so happy and put me at ease immediately. I was given a light sedative and can honestly say I don't remember much about the procedure! I was given the result straight away too. Thank you all for making the experience so good.
Visited Gastrointestinal and Liver services on March 2023
Review titled Royal Hallamshire Hospital
Replied on 13 March 2023
Thank you for taking the time to share your feedback with us about your recent positive experience with our Endoscopy team. We are pleased to hear you felt well cared for and will pass on your thanks to their team.
Provided by Care opinion
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Review titled 6 years of scans
Rated 5 stars out of 5
by Savannah Silver - Posted on 23 March 2023
Exactly 6 yrs ago I had three neuroendocrine tumours removed from my abdomen. Since discharge, I’ve returned regularly for CT scans In radiography to check for any regrowth. Every time I am met by a smiling nurse who reassures and sets up the cannula. Today was no different. A professional, kind and reassuring person met me with a smile. The cannula was no issue and I waited patiently in the clean waiting area. When called, another kind face showed me through. Each person who dealt with me did so with kindness and patience. I cannot honestly thank this team enough for their dedication and support, their professional attitudes and their willingness to help their patients. My thanks to each of you for doing the work you do. It doesn’t go unnoticed and is absolutely appreciated.
Visited General Medicine on March 2023
Review titled Royal Hallamshire Hospital
Replied on 27 March 2023
Thank you ever so much for taking the time to share this feedback. We are really pleased to hear that you have always felt well cared-for by our staff on every occasion that you have attended for your CT scans. We will share your thanks with the radiography team.
Provided by Care opinion
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Review titled Discharge Planning
Rated 1 star out of 5
by Denise - Posted on 17 March 2023
My daughter was told at 07.30 this morning she would be discharged today. I drove to collect her (3hrs) and arrived at 12.30. It’s now 15.42, and apparently the meds ‘aren’t even on the board yet’. I expect that’s code for another few hours to wait before a 3hr drive home from the neuroward.
Visited Neurology on March 2023
Review titled Royal Hallamshire Hospital
Replied on 27 March 2023
Thank you for taking the time to share your experience, and we are sorry to read about the difficulties you experienced regarding your daughter's discharge from the hospital. In order for us to look into this issue further for you, please contact our PALS team to formally raise this concern. They will ask you to share some personal details so that we can investigate this matter in detail. The PALS team can be contacted on 0114 271 2400 or by emailing sth.pals@nhs.net
Provided by Care opinion
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Review titled Time taken
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
I visited the Urology department with my Dad to discuss treatment options for his bladder cancer. We we treated with respect and care. He was given options for treatment and we were not rushed and had time to consider his options. We were given plenty of opportunity to answer questions. On leaving we felt we were given enough information and time to make his decision. Thank you
Visited Urology on February 2023
Review titled Royal Hallamshire Hospital
Replied on 27 February 2023
Thank you for sharing your recent experience, we are glad to hear that you were given all the information you needed and that you had the opportunity to ask any questions. We will pass on your thanks to the Urology team. Wishing all the best for your Dad's ongoing care.
Provided by Care opinion
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Review titled Nurturing and friendly practice
Rated 5 stars out of 5
by Melissa - Posted on 20 February 2023
I'm just home from having a short stay on the ENT ward. I'm a nervous person and was quite worried about what the stay would be like, but the staff on the ward were so kind, helpful and efficient, I immediately felt safe and comfortable in the environment. I just want to say what a true asset this wonderful team is to the Hallamshire and the NHS. Thank you so much.
Visited Ear, Nose & Throat on February 2023
Review titled Royal Hallamshire Hospital
Replied on 27 February 2023
Thank you for taking the time to share your feedback about your recent experience. We are pleased to read that you felt comfortable during your admission, and will pass on your thanks to the team involved in your care.
Provided by Care opinion
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Review titled Long delay no information.
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
I have been waiting for a hearing aid since the 9th of February 2023 I telephoned on the 3rd of August 2023 and was connected to the Bookings department where I was advised “ yes there is a long delay on this department, I’m not sure why” I asked if there was someone I could speak to in the Audiology department but was told “there isn’t a number for them”. I am appalled by the abysmal service that I and I’m sure many others are receiving from the Audiology department and the total lack of information that is available regarding when I will receive my promised hearing aid.
Visited Audiology services (community) on February 2023
Review titled Royal Hallamshire Hospital
Replied on 11 September 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are really sorry to hear that you are experiencing a long wait for receiving a hearing aid, and having difficulties with being able to get in touch with the department. I have shared your feedback with the Audiology team and am awaiting further details from them to be able to offer you advice on how best to contact their team to speak to them about this matter. As soon as I have further information about this, I will share further information with you about how to contact their service. Once again, we are very sorry about the delay that you are experiencing and will be in touch with information about how to contact the Audiology team as soon as possible.
Provided by Care opinion
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Review titled Friendly and helpful staff
Rated 5 stars out of 5
by Marie Pinchemain - Posted on 03 February 2023
A big thank you to endoscopic department for looking after me during my recently treatment. My treatment from start to finish was reassuring, friendly and professional.
Visited Gastrointestinal and Liver services on February 2023
Review titled Royal Hallamshire Hospital
Replied on 14 February 2023
Thank you for taking the time to share your feedback with us about your recent positive experience with our Endoscopy team. We will pass on your thanks to their team.
Provided by Care opinion
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Review titled Wonderful atmosphere
Rated 5 stars out of 5
by Doreen helliwell - Posted on 26 January 2023
Spent a good part of the day in the assessment urology dept .the staff there were so wonderful and attentive.Nothing was too much trouble .There seemed like a wonderful working atmosphere .thank you everyone .
Visited Urology on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
Thank you for sharing this great feedback!
Provided by Care opinion
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Review titled Great practice
Rated 5 stars out of 5
by Sean - Posted on 26 January 2023
Visited 25th January pm staff member from barnsley,excellent work ethics,polite,caring ,talkative even at a busy time of day,I've had many vista never had a bad experiance.well done all
Visited Haematology on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
Thanks for sharing this great feedback!
Provided by Care opinion
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust