Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderfully caring people.
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
I needed urgent care and it was there. Not only that but it was delivered in such a caring way. It was not a comfortable experience - but it was so thoughtfully provided. I particularly want to thank the nursing staff who were not only knowledgeable but also caring to my needs. Thank you to the NHS and all those who pay their taxes.
Visited Urology on February 2024
Review titled Royal Hallamshire Hospital
Replied on 18 December 2024
Thank you ever so much for taking the time to share your feedback about your experience from when you attended for urgent care. We are really pleased to read that you felt well cared for by our nursing staff and that staff were thoughtful and attentive. Thank you again for your lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Endoscopy
Rated 5 stars out of 5
by Joanne Rush - Posted on 17 February 2024
Thank you so much to the Endoscopy department Doctors and Nurses I don't know what I would have done without you being so kind and caring during a very worrying time, you were all amazing I really really appreciate it and can't thank you enough
Visited Gastrointestinal and Liver services on February 2024
Review titled Royal Hallamshire Hospital
Replied on 18 December 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of care when you attended our endoscopy department. We are really pleased to read that you felt well cared for by our staff and that this put you at ease during a worrying time. Thank you again for your lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Parking a no-go. Inaccessible for disabled patients.
Rated 1 star out of 5
by Andy - Posted on 29 February 2024
Horrendous experience this morning. I arrived over an hour before my appointment through ridiculous traffic around the hospital main roads only to find the multi-storey car park was full and coned off. Crawled in the traffic past the front of the hospital on the one way system to find all open air disabled spaces were full too. Nowhere to park within the vicinity of the hospital and couldn't easily do another whip round to see if anybody had left their parking space due to the absurd traffic around the general area. Therefore, I had no option but to cancel my appointment and drive home. I am a blue badge holder and drive from another town to get to Sheffield and cannot use public transport due to autism. Therefore, the car is my only sense of independence and giving me a sense of control over my life and the appalling car parking at the Hallamshire took that independence away from me. It also took away the chance of a medical appointment as I could not attend due to this. I won't be subjected to this again and will not ever go to this hospital again. This has also caused a delay in my treatment and healthcare which nobody in the N H S considers when they don't do their jobs properly. Whoever is in charge of parking / estates needs their P 45 today! On the positive side, the staff who I engaged with in the endocrinology department were amazingly helpful and supportive of my needs and I feel confident that I would have received the best care. I won't ever be going to this circus ever again after today's stressful debacle.
Visited Endocrinology and Metabolic Medicine on February 2024
Review titled Royal Hallamshire Hospital
Replied on 18 December 2024
Thank you ever so much for taking the time to share your feedback about your experience at the Royal Hallamshire Hospital site. We are very sorry to read about your difficulties with finding a disabled parking space at the site. We appreciate that the parking around the site can be quite difficult at busy times. There is more information about car parking on our website and our detailed site map which is available on our website (https://publicdocuments.sth.nhs.uk/PD6466.pdf) provides information about where disabled parking spaces can be found around the site. As parking can be very busy at peak times, we recommend setting off in plenty of time to allow for this. We recognise that traffic flow around the site is very challenging and have recently had a traffic flow survey conducted to provide us with advice on options for improving the flow around the site, and we are also working with the council to look at improving access from the roads adjacent to the hospital and hope to see improvements in the near future. We are sorry that you felt that your only option was to cancel your appointment and that you did not want to have to attend our hospital again. We hope that you are accessing any and all healthcare that you need. In order for us to be able to investigate this matter and provide you with more information, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you. Once again we are really sorry to read about your poor experience, and would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Excellent efficient and speedy result.
Rated 5 stars out of 5
by Philip Rich - Posted on 14 February 2024
I had a chest XRay on Wednesday morning and informed of the result by my medical centre the following morning. The XRay dept. was very efficient and friendly. The waiting area was clean and tidy. I was very satisfied and happy with the service.
Visited Don't know on February 2024
Review titled Royal Hallamshire Hospital
Replied on 18 December 2024
Thank you ever so much for taking the time to share your experience when you attended for a Chest X-Ray. We are pleased to read that you were seen efficiently and the waiting area was a pleasant environment. We are glad that you received your results quickly and were satisfied with the service you received. Thank you again for your lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Great response after being hit by hospital car park barrier
Rated 5 stars out of 5
by David Green - Posted on 01 March 2024
Having been injured by the Hospital Car Park Barrier having come down on me unexpectedly knocking me to the ground & causing wounds to my head and ear, staff from the hospital and some nearby paramedics and a couple of the general public tended me on the ground where I'd fallen someone from the critical care unit accompanying me via a wheel chair to the CCU within a few minutes where I was given immediate treatment- to head wound and ear abrasion - before being taken by taxi to the A & E Dept. at the Northern General where I could be given a scan of my head - I being on Apixoban and other heart/blood related drugs.The response of the staff at Hallamshire were excellent. I have a scarf provided by a member of the public to help stop the bleeding when I was felled by the barrier but don't know who she was and would dearly like to give it back to her - all the blood now having been washed out of the very excelent and expensive scarf by my wife. I should also much like to thank the nurse who arranged for me to be taken to the CCU and made all arrangements to be quickky seen and then taken to A&E at the Northern General. Very impressive. En passant I think steps should be taken to try and ensure no-one else gets clobbered by the Car Park exit barrier - there is no separate footway for people exiting from the car park level I had parked on so there remains a danger that others could be hit in future when they walk under the barrier if it drops down as they pass unbeknown under it. Please do pass on my appreciation to any and all of the staff who helped me particulary she who master-minded things from when I was first felled to the ground by the errant barrier who also ensured that car park staff cancelled my car park ticket so I didn't have to pay for my car's overnight stay!
Visited Urgent care centre on February 2024
Review titled Royal Hallamshire Hospital
Replied on 02 January 2025
Thank you ever so much for taking the time to share feedback about your experience. We are really sorry to read about the injury you sustained from the car park barrier, but are really pleased to read that you received responsive care from the people on hand at the time. We are glad that you received all the care you needed efficiently following this unexpected injury and that you felt that the staff who cared for you were excellent. We are, unfortunately, unable to help out with identifying the owner of the scarf. However we have passed on your feedback to the facilities team to identify who supported you at the time and to share your lovely feedback with those who were involved. As you note, we are keen to avoid any future injuries resulting from the barrier. Unfortunately, it is very difficult to make physical changes to the design of the car park such as retro-fitting pedestrian walkways. However, there is now a sign near the barrier advising not to walk under this (to avoid injuries). In addition, Estates have erected barriers along the edge of the access routes to try and prevent people from walking under the car park barrier, to help prevent any further incidents. Thanks again for sharing your feedback and the lovely comments about staff, and helpful comments about minimising future issues. We would like to take this opportunity to wish you all the best.
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Review titled Fantastic staff medical and otherwise
Rated 5 stars out of 5
by Brian Rycroft - Posted on 09 February 2024
Caring and considerate staff and doctors. They were happy to keep me informed as to my progress and offer any assistance needed for my welfare. The service form catering to treatment was first class.
Visited Infectious Diseases on February 2024
Review titled Royal Hallamshire Hospital
Replied on 18 December 2024
Thank you ever so much for taking the time to share your feedback about your experience of care at our hospital. We are really pleased to read that you feel like all staff involved in your care looked after you well, and that staff communicated well with you, to keep you informed of progress. Thank you again for your lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Brilliant Surgeon and aftercare from the Nurses.
Rated 4 stars out of 5
by Anonymous - Posted on 16 March 2025
I had 2 operations one November 2023 and January 2024. Excellent team and the Ward wad lovely. The only thing that spoiled the experience each time was after arriving at 7am for each cancer operation, I had to be choked to death by actual Hospital workers all stood at the main entrance smoking. Going on and off shifts. Not very professional.
Visited Breast cancer services on January 2024
Royal Hallamshire Hospital has not yet replied.
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Review titled Can't get in touch
Rated 2 stars out of 5
by Carla Hufton Barber - Posted on 15 January 2024
Referall made August 2023, I've surpassed the 18 weeks. I'm told to get in touch however the number listed 0114 2266901 states is unavailable. I try the various offices listed on the NHS gastroenterology web page all messagebank stating not at desk. How do I get into contact with someone regarding this referral? The issue is impacting my health negatively and escalating as time passes. Gp surgery said give them a call and had no ideas about the number to do this on...
Visited Gastrointestinal and Liver services on January 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you for taking the time to share your feedback. We are really sorry to read that you have been waiting a long time to be seen and have not heard anything from the service about this referral. You may wish to try phoning the main switchboard and asking to be put through to gastroenterology, who may be able to assist you with getting in touch with the right team. Our switchboard number is 0114 2434343. However, so that we can look into this matter for you and find out more about your referral, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you and help you with this.
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Review titled Not very good
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Trying to get through on the phone numbers they gave you no response been trying for 3 days no answer
Visited Gastrointestinal and Liver services on January 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you for taking the time to share your feedback. We are really sorry to read that you have been trying to contact the Trust and have not managed to get through to anyone. We are really sorry about this. You may wish to try phoning the main switchboard and asking to be put through to the department you are trying to get in touch with as the switchboard team may be able to assist you with getting in touch with the right team. Our switchboard number is 0114 2434343. However, so that we can look into this matter for you and support you with getting in touch with the team you are trying to reach, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you and help you with this.
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Review titled Absolute disgusting attitude
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
Took my mother to the ENT department, finally in hopes that the doctors may be able to give an explanation or even come up with a solution in regards to her issue- my mum has been in contact with her doctor several times, and was in fact referred by her doctor to have this check up done. Unfortunately, the doctor that we saw was rude, and very unprofessional. She didn’t introduce herself when she came to the room, and the first thing she said was “what’s the problem today?”which I find very odd and a little rude. When we told her she was referred by the doctor, and what the issue was, it seemed as if the doctor had shut her brain off, and was not paying attention at all as she then asked the same question about a minute later. She then continued with the routine procedures, told us there’s nothing wrong with her and just walked away. If a member of staff cannot maintain their professionalism and show an ounce of empathy in such a situation / care setting then maybe they need to revisit their training or even reconsider whether this job is correct for them.
Visited Ear, Nose & Throat on January 2024
Review titled Royal Hallamshire Hospital
Replied on 02 January 2025
Thank you for taking the time to share your feedback and we are really sorry to read about the difficulties you have experienced with the communication and interactions with the doctor you saw for your mother's appointment in the ENT department. We are really sorry to read about this poor experience and in particular the communication issues you experienced from the doctor. We hope that you have had some further advice and support understanding the issue your mother had been having. However, if you would like us to investigate this matter and provide you with further information, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you. Once again we are really sorry to read about your poor experience, and would like to take this opportunity to wish your mother all the best with any ongoing care or treatment.
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust