Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Absolute disgusting attitude
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
Took my mother to the ENT department, finally in hopes that the doctors may be able to give an explanation or even come up with a solution in regards to her issue- my mum has been in contact with her doctor several times, and was in fact referred by her doctor to have this check up done. Unfortunately, the doctor that we saw was rude, and very unprofessional. She didn’t introduce herself when she came to the room, and the first thing she said was “what’s the problem today?”which I find very odd and a little rude. When we told her she was referred by the doctor, and what the issue was, it seemed as if the doctor had shut her brain off, and was not paying attention at all as she then asked the same question about a minute later. She then continued with the routine procedures, told us there’s nothing wrong with her and just walked away. If a member of staff cannot maintain their professionalism and show an ounce of empathy in such a situation / care setting then maybe they need to revisit their training or even reconsider whether this job is correct for them.
Visited Ear, Nose & Throat on January 2024
Review titled Royal Hallamshire Hospital
Replied on 02 January 2025
Thank you for taking the time to share your feedback and we are really sorry to read about the difficulties you have experienced with the communication and interactions with the doctor you saw for your mother's appointment in the ENT department. We are really sorry to read about this poor experience and in particular the communication issues you experienced from the doctor. We hope that you have had some further advice and support understanding the issue your mother had been having. However, if you would like us to investigate this matter and provide you with further information, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you. Once again we are really sorry to read about your poor experience, and would like to take this opportunity to wish your mother all the best with any ongoing care or treatment.
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Review titled Nerve conduction studies
Rated 5 stars out of 5
by Rebecca Goodwin - Posted on 01 February 2024
Attended on 31/01/2024 for nerve conduction studies, the doctor who carried out my emg was nothing but reassuring and lovely, he even went above and beyond and dis some extra testing for me. The nurse assisting him was also lovely and very friendly and chatty. Was so nervous before but everyone involved made me feel totally relaxed and at ease. Thanks to all in the department
Visited Neurology on January 2024
Review titled Royal Hallamshire Hospital
Replied on 02 January 2025
Thank you ever so much for taking the time to share your experience when you attended for nerve conduction studies. We are pleased to read that staff were kind, reassuring, and friendly and that they undertook all relevant testing for you. We are really pleased to read that you felt like staff put you at ease when you were feeling nervous. Thank you again for your lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care or treatment.
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Review titled Caring and professional staff on g2
Rated 5 stars out of 5
by Jenny Smith - Posted on 06 February 2024
My 97 year old mum either dementia was patient on g2 from 22/1 to 2/2 24. She was treated with care and respect. The staff understood her needs and were supportive and informative to family members too. Thank you all very much.
Visited Geriatric Medicine on January 2024
Review titled Royal Hallamshire Hospital
Replied on 21 November 2024
Thank you ever so much for taking the time to share your feedback about your recent experience of your mum's care on G2. We are really pleased to read that you had a positive experience and your mum's needs were met and was treated with care and respect. We are also pleased to read that family members were kept informed and involved too. Thank you again for your lovely comments and we will ensure that your thanks are passed onto the G2 ward team. We would like to take this opportunity to wish your mum all the best with any ongoing care and treatment.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2023
Reception, nursing staff and X-ray staff gave an excellent professional service. Treated with respect and given full explanation
Visited Urgent care centre on December 2023
Review titled Royal Hallamshire Hospital
Replied on 08 January 2024
Thank you for taking the time to share your feedback about your recent experience of our services. We are really pleased to read that you had a positive experience and staff were professional and clear. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
Provided by Care opinion
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Review titled Professional and kind team on the Stroke ward.
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2023
My Dad was taken to Stroke ward L 2. All the medical professionals we came into contact with were kind and caring. While we were waiting, one of the nurses kindly made him and my Mum a cup of tea. My Dad was also offered something to eat, which during these stretched times for the NHS we didn’t expect at all. My Dad received the care he needed and we are grateful for the level of kindness. Thank you L 2.
Visited Stroke on December 2023
Review titled Royal Hallamshire Hospital
Replied on 08 January 2024
Thank you for taking the time to share your feedback about your recent experience of our services caring for your Dad. We are really pleased to read that you had a positive experience and staff looked after your Dad well, and supported your family while you were there with him. Thank you again for your lovely comments and we will ensure that these are passed onto the L2 ward team. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
Provided by Care opinion
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Review titled No care
Rated 2 stars out of 5
by Anonymous - Posted on 18 December 2023
the medical care at hallamshire is brilliant but actual care is zero. buzzers ignored while staff chat at nurses station. patients hardly spoken to and not helped to wash or get changed. Medications to aid comfort forgotten, food forgotten, basic comfort and cleanliness of patients forgotten. give any pay rise to domestic staff who do the nurses share of patient care.
Visited Haematology on December 2023
Review titled Royal Hallamshire Hospital
Replied on 15 January 2024
Thank you for taking the time to share your feedback. We are really sorry to hear that you felt that you did not experience good care while you were admitted to one of our wards, and that your care needs were not addressed. While we are glad to hear that your medical care was good, we are sorry that you did not feel that this was the case for other elements of care. So that we can look into this for you, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you and help you with this. We would also recommend getting in touch with the PALS team at your referring hospital for them to investigate this matter and check whether the referral was made to STH when it was advised that it would be.
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Review titled Timely, efficient and kind
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2023
Thank you to the consultant and nurses involved in my procedure. They were all kind, understanding, and reassuring. They appreciated that although this was a routine procedure for them, it was something more to me. Thus, I felt at ease, reassured and in safe hands.
Visited Dermatology on December 2023
Review titled Royal Hallamshire Hospital
Replied on 08 January 2024
Thank you for taking the time to share your feedback about your recent experience of our services. We are really pleased to read that you had a positive experience and that staff involved in your care were kind and reassuring at what will have been a stressful time, and that you felt safe in their care. Thank you again for the lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
Provided by Care opinion
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Review titled Staff on ent i1
Rated 5 stars out of 5
by Gary minett - Posted on 02 December 2023
All staff members go above and beyond for patients and each other. Made to feel comfortable was extremely well cared for during my stay for surgery. All staff were smiley understanding and professional to a high standard. Thanks to all
Visited Ear, Nose & Throat on December 2023
Review titled Royal Hallamshire Hospital
Replied on 08 January 2024
Thank you for taking the time to share your feedback about your recent experience of our services. We are really pleased to read that you had a positive experience and felt that staff went above and beyond to ensure that you were well cared-for during your admission. Thank you again for the lovely comments and we would like to take this opportunity to wish you all the best with any ongoing care and treatment.
Provided by Care opinion
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2023
I arrived at the ent department Royal hallamshire hospital for my appointment I was called in on time by a very friendly and welcoming clinician . He explained everything very thoroughly and was extremely professional albeit had a sense of humour he made me feel very relaxed and I felt it was a great consultation. These days people criticise the NHS but in my experience there was nothing to complain about whatsoever
Visited Ear, Nose & Throat on November 2023
Review titled Royal Hallamshire Hospital
Replied on 08 January 2024
Thank you for taking the time to share your feedback about your recent experience of our services. We are really pleased to read that you had a positive experience and your clinician was friendly, and very and thorough in the information provided to you in your consultation. Thank you again for the lovely comments. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
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Review titled An almost perfect outpatient experience
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
I visited Gynaecology Outpatients at Jessop Wing yesterday for a colposcopy. Being autistic, medical appointments cause me a huge amount of anxiety. However, the experience I had yesterday was overall positive and smooth. I was seen promptly by two kind and attentive nurses. The manner of the lead nurse in particular was exemplary. She listened carefully and explained the procedure clearly before examining me thoroughly. Thank you very much for the level of care and patience I received. My only gripe is with the receptionist. She was initially friendly, but when I was unable to produce a urine sample, she questioned me and made me feel uneasy. I've every hope this was a one-off and with a little less judgement, other patients will find their experience here is perfect.
Visited Gynaecology on November 2023
Review titled Royal Hallamshire Hospital
Replied on 08 January 2024
Thank you for taking the time to share your feedback about your care. We are really pleased to read that the care you received was generally good and that staff were kind, attentive and clear in the information they provided you, to enable you to feel as prepared for the procedure as you could. We are sorry to read that your experience with the receptionist was less positive and offer our apologies for their approach making you feel judged and uneasy. We would like to take this opportunity to wish you all the best with any ongoing care and treatment.
Provided by Care opinion
Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust