Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Over A year and Still waiting for appointment
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
GP raised a referral with neurology October 2022 due to expected stroke, and as yet Sheffield neurology have done nothing more then send me a letter to say I am on the list, and today over a year later 53 weeks tell me they are too busy to help me and should look for help somewhere else. This is a direct neglect of duty of care!
Visited Neurology on October 2023
Review titled Royal Hallamshire Hospital
Replied on 08 November 2023
Thank you ever so much for taking the time to share your experience of an extremely long wait for an initial appointment following referral to our services. We are really sorry to read about your experience and the recent advice you have received. In order for us to investigate this matter for you, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to be able to investigate this matter with the department for you.
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Review titled ‘Left high and dry’
Rated 3 stars out of 5
by Anonymous - Posted on 03 October 2023
I phoned the ENT department with a couple of queries regarding a referral and was passed on to another department that placed me in a queue that lasted approximately 2 hours in total and when I got down to number one in the queue I was waiting 45 minutes to then be cut off.
Visited Ear, Nose & Throat on October 2023
Review titled Royal Hallamshire Hospital
Replied on 01 November 2023
Thank you for taking the time to share your experience with us. We are really sorry about the very long wait you had on the telephone trying to reach the team you required, and we are very sorry to hear that your call was disconnected and therefore your queries were not answered at this time for you. I have passed on your feedback to the ENT team. However, in the meantime, if you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Fantastic service
Rated 5 stars out of 5
by Shirley Gibson-Hardie - Posted on 30 October 2023
I recently had concerns about my health and the speed and efficiency of the service I received was amazing and the whole experience was very smooth and the staff were amazing from the man I asked for directions when I entered the out patient department to the staff in the breast clinic, I couldn’t have asked for better care
Visited Breast cancer services on October 2023
Review titled Royal Hallamshire Hospital
Replied on 02 November 2023
Thank you for taking the time to share your feedback about your recent experience of our services. We are really pleased to read that you had a positive experience, were seen quickly and felt well cared-for by our staff. We would like to take this opportunity to wish you the best with any ongoing care or treatment.
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Review titled Wonderful care and efficiency.
Rated 5 stars out of 5
by stuart oxley - Posted on 19 October 2023
First of all I have nothing but praise and admiration for all the staff I have had the pleasure of coming into contact with at the RHH. I have many medical complications as I write this review and seem to spend more time at the hospital than I do at home. At the moment I am suffering from asthma and I must make the point of selfish smokers who hang around the main entrance of the foyer. Despite numerous signs informing people not to smoke in the hospital grounds, people still persist in "puffing" away and believe me there is nothing worse for an asthmatic fighting there way through clouds of "second hand" smoke. Perhaps if one of your security personnel could remind these "self centered" people, the rules on smoking at the hospital are for the benefit all, it would be greatly appreciated.
Visited Plastic surgery on October 2023
Review titled Royal Hallamshire Hospital
Replied on 07 November 2023
Thank you ever so much for taking the time to share your recent experience of attending our services at the Royal Hallamshire Hospital. We are pleased to hear that you have had a positive experience with our staff. We are sorry to read that you have had a poor experience at the entrance of the building related to people smoking outside the hospital building. We appreciate your frustrations and are sorry about this. We have been a smoke-free site since 2018 however enforcement of this can be quite challenging, as 'policing' smoking outside buildings does not fall within our security team's remit and we do not have any sanction and when staff ask people not to smoke outside of buildings, this will normally result in the person moving away from the building temporarily. Any solutions focused on smoking are related to behaviour change and managing addiction and therefore progress in this area can feel slow. However, we are aware of this and are taking action around this area. We are currently designing new signage which has been developed with input from behavioural scientists with updated messaging. These should be replaced soon across the STH sites and we hope these will have an impact on people's decision to smoke away from the site. The Trust also has a dedicated Tobacco Dependency Treatment Service, and we are supporting hundreds of patients every month to not smoke during their admission and after discharge; we also have a staff stop smoking service, so we are getting more staff on-board with promoting the message and that support is available and effective. I hope that the above information is helpful. However, if you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Review titled Great care abd service from.start to finish
Rated 5 stars out of 5
by Ken MacSwan - Posted on 29 October 2023
Fantastic care from all involved in my husbands care. We were referred from Northampton General. We are grateful to all involved from admin to clinical. We can't thank you enough..very lucky indeed.
Visited Gastrointestinal and Liver services on October 2023
Review titled Royal Hallamshire Hospital
Replied on 01 November 2023
Thank you for taking the time to share your feedback about your husband's recent experience of care at our hospital. We are pleased to read that you had a good experience with all staff, and thank you for taking the time to share your thanks with us. We would like to take this opportunity to wish your husband all the best with any ongoing care or treatment.
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Review titled Brilliant service, lucky to have so close
Rated 5 stars out of 5
by Anonymous - Posted on 05 October 2023
I visited minor injuries yesterday, from the receptionist to the nurses the service was absolutely brilliant. I was seen in a speedy time, staff were very attentive, very polite and very friendly. They made me feel at ease and made me feel very comfortable. The minor injuries then sent me to floor I to see a specialist. The team up here were also brilliant, I couldn’t fault a thing. Leaving the hospital was also an ease with the volunteers help direct me around the maze. Hospitals are never a nice place to visit but when staff are like they are at hallamshire it makes it so much easier. Thank you so much to the doctors, nurses, receptionists, admin and volunteers. They are doing a great job.
Visited Don't know on October 2023
Review titled Royal Hallamshire Hospital
Replied on 01 November 2023
Thank you so much for taking the time to share your recent experience of attending our Minor Injuries Unit. We are really pleased to hear that you had a positive experience and that all staff that you encountered were kind and attentive. We are pleased to hear that you also benefitted from support from our team of volunteers who helped you with finding your way around. We have passed on this positive feedback to our Voluntary Services team so that they can share your with the volunteers. We really appreciate you taking the time to share your thanks with our staff involved in your care, and want to take this opportunity to wish you all the best with any ongoing recovery or treatment.
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Review titled Fantastic one stop shop service
Rated 5 stars out of 5
by Katie - Posted on 08 September 2023
2 week wait referral for breast lump. Appointment 2 weeks after saw Gp. Arrived early but seen before appointment time. Consultation with surgeon, mammogram and ultrasound all completed within an hour. Cyst found, drained immediately by radiologist. All staff kind and professional. Very impressive service. Thank you .
Visited Breast cancer services on September 2023
Review titled Royal Hallamshire Hospital
Replied on 11 September 2023
Thanks ever so much for taking the time to share your experience. We are pleased to read that you had a positive experience and received an efficient service when attending the one-stop clinic. We are glad that you felt well looked-after by our staff. Wishing you all the best with any ongoing care.
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Review titled fine consultant interview
Rated 5 stars out of 5
by David Miller - Posted on 16 August 2023
I met a professor today who asked me intelligent questions about my track record, listened carefully and made notes. He then gave me a thorough physical exam. He then explained clearly what was wrong using scan pictures. Sadly there's no miracle cure but at least I understand my condition better (not as expected) and sent me feeling listened to. It was a fine piece of work and left me impressed with the service. Excellent bed side manner and I would happily recommend the dept to others and him particularly.
Visited Neurology on August 2023
Review titled Royal Hallamshire Hospital
Replied on 11 September 2023
Thank you so much for taking the time to share feedback about your positive experience. We are pleased to read that you have felt well looked-after by your consultant and that they listened to you and explained things clearly. While it is not possible to identify which service has supported you to pass your thanks onto them directly, we appreciate the feedback and want to wish you all the best.
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 05 September 2023
I was welcomed to the hospital by a volunteer who directed me to a waiting area. After a short time some one else (in a uniform who did not introduce themselves) acknowledged my arrival and stated that I would be brought some water (which needed to be taken at a certain time before scan). I was not provided with any water so as time ticked by I went in search of it myself locating the water dispenser in the reception area and not the MRI scanner area. I also need to use the toilet (as part of the preparation process) and again went off to find it myself. The only signage was for women’s toilets and when I did locate two toilets there was no sign on the doors indicating that they could be used by patients, men or women so I took a chance. No member of staff from the Royal Hallamshire Hospital introduced themselves, no one advised me what would be happening and no one provided any reassurance. I was even asked if I’d completed the MRI scanner questionnaire that I had not received and no one was on hand to answer my questions. Very disappointing in comparison with the outstanding service at Weston Park and Doncaster Royal Infirmary.
Visited Prostate Cancer Service on August 2023
Review titled Royal Hallamshire Hospital
Replied on 25 September 2023
Thank you for taking the time to share your feedback about your recent experience of accessing the MRI department. In terms of your comments, it is policy that staff introduce themselves to every patient, therefore we apologise if this has not been the case on this occasion and a reminder of this will be discussed with all staff. If water was required to be provided prior to your scan this would have been done, but possibly not as promptly as expected if the scanner was running behind, due to dealing with other patient care needs. It is normal practice to ask you to empty your bladder prior to you receiving the measured volume of water, so you would have been directed to the toilet at the point of receiving the water. The water provided is measured for the scan which is why water is not freely available in the waiting areas, so that staff can monitor the volume that has been taken. I am sorry that you had not received the patient safety questionnaire ahead of your appointment, but this can happen with short notice scans and the radiographic staff will have gone through the safety form with you prior to you entering the MRI controlled area. I apologise if this was not a short notice scan appointment, and that your safety form had not been sent with your appointment letter in the post. Also, thank you for bringing to our attention the toilet signage within the department, which we will review and adapt where required. I am sorry that you feel that you had not received the reassurance or information you required prior to the scan, as this is standard practice of staff to explain the process to you. We receive some amazing comments with regards to our patient care, which we take great pride in maintaining as a team. Therefore, if something has appeared below our good practice I would be keen to discuss this further with you so we can learn from your experience. If you would be happy to discuss this further, please contact me on cheryl.waddle@nhs.net so we can arrange this. Many thanks, MRI Manager
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Review titled Concerns
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2023
I cannot fault the treatment process and the ENT ward at all. All the staff were lovely, helpful, polite and treatment went very well. My real concerns is the the discharge process and obtaining the prescribed medicines. Discharge was agreed at 10 am and medicines were not received until 5.30. I am told there is only one pharmacist at the weekend for the whole hospital. So a bed was blocked unnecessarily for a whole day. What a totally frustrating experience. The staff on the ward have no influence. Antidotally I am told it can take up to 8pm to get medicines. This causes unnecessary stress for all involved. There does not seem to be any options to chase or check where the prescription is. Waiting seems the only option. This needs to be addressed. Is it not possible to have more staff to deal with medicines quicker. Then when arrived home it was discovered I had been given medicines short of what I required. Emailed but no response.
Visited Ear, Nose & Throat on August 2023
Review titled Royal Hallamshire Hospital
Replied on 25 September 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are pleased to read that staff were kind and your care while on the ward was good. We are sorry to hear about the difficulties with discharge that you experienced and the delays this cause to you getting home- we appreciate how frustrating this must have been. There is a project team in the Trust who are currently undertaking a piece of work which is looking to standardise early discharge planning including the prescribing of TTO’s (your medications to take home) in a timely manner. This project is currently in its early stages but the project involves the Pharmacy team and aims to improve the experience around waiting for medications to be able to be discharged home. The project is currently running pilots on 3 wards at NGH, from which they plan to share the tools and learning to all wards across our hospitals. The focus of these improvements are around establishing operational huddles so that the wards pay attention to discharge tasks for that day and the following day to ensure actions are completed in a timely manner. Your feedback has been shared with the team involved in this project so will be considered in the work that this group are doing. I hope that this provides you with assurance that we are proactively looking at how to improve discharge planning to help patients get home once they are told they are able to be discharged. In terms of the fact that you were given medicines short of what you required- we are sorry that you have not yet received a response about this. If you wish to follow this up, please contact our PALS team on 0114 271 2400 or by emailing sth.pals@nhs.net. The PALS team will ask you to share some personal details in order for us to investigate this matter for you.
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Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust