Royal Hallamshire Hospital
Glossop Road, Sheffield, South Yorkshire, S10 2JFContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Royal Hallamshire Hospital.
Reviews
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Review titled Time taken
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2023
I visited the Urology department with my Dad to discuss treatment options for his bladder cancer. We we treated with respect and care. He was given options for treatment and we were not rushed and had time to consider his options. We were given plenty of opportunity to answer questions. On leaving we felt we were given enough information and time to make his decision. Thank you
Visited Urology on February 2023
Review titled Royal Hallamshire Hospital
Replied on 27 February 2023
Thank you for sharing your recent experience, we are glad to hear that you were given all the information you needed and that you had the opportunity to ask any questions. We will pass on your thanks to the Urology team. Wishing all the best for your Dad's ongoing care.
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Review titled Nurturing and friendly practice
Rated 5 stars out of 5
by Melissa - Posted on 20 February 2023
I'm just home from having a short stay on the ENT ward. I'm a nervous person and was quite worried about what the stay would be like, but the staff on the ward were so kind, helpful and efficient, I immediately felt safe and comfortable in the environment. I just want to say what a true asset this wonderful team is to the Hallamshire and the NHS. Thank you so much.
Visited Ear, Nose & Throat on February 2023
Review titled Royal Hallamshire Hospital
Replied on 27 February 2023
Thank you for taking the time to share your feedback about your recent experience. We are pleased to read that you felt comfortable during your admission, and will pass on your thanks to the team involved in your care.
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Review titled Long delay no information.
Rated 2 stars out of 5
by Anonymous - Posted on 03 August 2023
I have been waiting for a hearing aid since the 9th of February 2023 I telephoned on the 3rd of August 2023 and was connected to the Bookings department where I was advised “ yes there is a long delay on this department, I’m not sure why” I asked if there was someone I could speak to in the Audiology department but was told “there isn’t a number for them”. I am appalled by the abysmal service that I and I’m sure many others are receiving from the Audiology department and the total lack of information that is available regarding when I will receive my promised hearing aid.
Visited Audiology services (community) on February 2023
Review titled Royal Hallamshire Hospital
Replied on 11 September 2023
Thank you for taking the time to share your feedback about your recent experience of care with our services. We are really sorry to hear that you are experiencing a long wait for receiving a hearing aid, and having difficulties with being able to get in touch with the department. I have shared your feedback with the Audiology team and am awaiting further details from them to be able to offer you advice on how best to contact their team to speak to them about this matter. As soon as I have further information about this, I will share further information with you about how to contact their service. Once again, we are very sorry about the delay that you are experiencing and will be in touch with information about how to contact the Audiology team as soon as possible.
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Review titled Friendly and helpful staff
Rated 5 stars out of 5
by Marie Pinchemain - Posted on 03 February 2023
A big thank you to endoscopic department for looking after me during my recently treatment. My treatment from start to finish was reassuring, friendly and professional.
Visited Gastrointestinal and Liver services on February 2023
Review titled Royal Hallamshire Hospital
Replied on 14 February 2023
Thank you for taking the time to share your feedback with us about your recent positive experience with our Endoscopy team. We will pass on your thanks to their team.
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Review titled Wonderful atmosphere
Rated 5 stars out of 5
by Doreen helliwell - Posted on 26 January 2023
Spent a good part of the day in the assessment urology dept .the staff there were so wonderful and attentive.Nothing was too much trouble .There seemed like a wonderful working atmosphere .thank you everyone .
Visited Urology on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
Thank you for sharing this great feedback!
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Review titled Great practice
Rated 5 stars out of 5
by Sean - Posted on 26 January 2023
Visited 25th January pm staff member from barnsley,excellent work ethics,polite,caring ,talkative even at a busy time of day,I've had many vista never had a bad experiance.well done all
Visited Haematology on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
Thanks for sharing this great feedback!
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Review titled Endoscopy Day Centre - great care
Rated 5 stars out of 5
by julie - Posted on 15 January 2023
had a procedure at Endoscopy day centre and cant fault the staff and process from arrival to leaving. All the staff are friendly, cheerful, respectful. I felt very at ease in what is a daunting procedure. I have this procedure every year and Ive never had anything but good care. thank you all .
Visited Don't know on January 2023
Review titled Royal Hallamshire Hospital
Replied on 17 January 2023
Thank you so much for sharing this feedback. We are pleased to hear that the staff helped make this difficult/daunting experience easier for you.
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Review titled Lovely, welcoming team
Rated 5 stars out of 5
by Taylor - Posted on 23 January 2023
I visited the practice for a concerning skin lump. The doctor, consultant, and nurse team were so friendly and helpful during what was a distressing time for me. They were very open and made me feel so comfortable. I feel we are quick to share complaints, but often reluctant to share positive feedback, which is not fair, especially during these extremely challenging times. I hope this team, like all in the NHS, receive the recognition and praise they deserve.
Visited Dermatology on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
Thank you for taking the time to share your positive experience.
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Review titled Great service
Rated 5 stars out of 5
by Peter Roberts - Posted on 26 January 2023
Awesome efficient. practical and compassionate consultation. Co-ordinated and professional supporting nursing service. Highly recommended.I
Visited Rheumatology on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
Thank you for taking the time to share this feedback!
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Review titled Poor communication and pointless appointments
Rated 2 stars out of 5
by Anonymous - Posted on 20 January 2023
I was seen by the ENT department in September 2022 after waiting over a year to get a referral from by GP. After my appointment with them, I was told a referral had been made to SALT, who would be in touch. I contacted both ENT and SALT several times as no contact had been made. Both said there was nothing they could do and they would eventually contact me. In January 2023 I was contacted by ENT who said I needed an appointment with them. I questioned this twice explaining that I had already been seen and a referral had been made. I was told the reason for the appointment could not be discussed over the phone and that I should attend. I had to take time off work and travel from Manchester for this, only to get there and be told I didn’t need to be seen and that they were going to cancel my appointment but didn’t. I was genuinely shocked by this and explained my confusion. I asked them to reiterate the process and confirm who would be contacting me. Again, it was more of ‘someone will be in touch’. I am so confused by this waste of time and resources and I am extremely disappointed in the lack of communication. I understand wait times are lengthy and that’s an annoyance but not something that overly bothered me, but to get me to attend a pointless appointment is something else. How did this even happen? Really would not recommend this hospital at all. This whole experience has been a nightmare, and I doubt I’ll even get treatment at this point.
Visited Ear, Nose & Throat on January 2023
Review titled Royal Hallamshire Hospital
Replied on 30 January 2023
We are sorry to read of your experience and acknowledge your frustration. so that we can look into this issue further it would be helpful if you could contact the PALS team and share some personal details. The PALS team can be contacted on 0114 271 2400 or by emailing sth.pals@nhs.net
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Information supplied by Sheffield Teaching Hospitals NHS Foundation Trust