Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Fantastic care and support
Rated 5 stars out of 5
by Mr Tom Naylor - Posted on 08 February 2023
I recently spent 5 days at ward 11 Preston Royal hospital. I wanted to thank all the fabulous staff for the wonderful care and support that they all gave me. Despite them all being under great pressure and some of them very young. I can't stress enough about the wonderful care and respect which I was shown. It isn't easy having an operation in any circumstances. However each member of staff greatest with a smile and a kind word. They bent over backwards to make me feel comfortable. I can't commend them,and thank them enough. They all deserve a medal. Some people will say that they are just doing their jobs. However they all went much further than this. I hope that perhaps you could let them all know how grateful myself and my family are to them. God bless them all. Kind regards Tom Naylor.
Visited General Surgery on February 2023
Review titled Royal Preston Hospital
Replied on 10 February 2023
Good morning Mr Naylor, Thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations of the generous care and support during your stay on Ward 11. I can give assurance that your comments have been shared with the Ward. Take care
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Review titled Upsetting and devastating
Rated 1 star out of 5
by Anonymous - Posted on 07 February 2023
After being urgently referred by my GP the referral appeared on my NHS app with no available appointments it requested I ring if I heard nothing by 2nd Feb. I rang today and the most unpleasant receptionist grunted name? Date of birth etc. when I told her I why I was ringing she says there are no appointments available and wouldn’t be until they build more clinics and employ more staff. I left the phone call heartbroken.
Visited Neurology on February 2023
Review titled Royal Preston Hospital
Replied on 08 February 2023
Good morning and thank you for taking the time to provide your feedback. I am sorry to note that you had such a poor experience recently when contacting the Trust. Please contact our Patient Experience and PALS team by emailing PALS@lthtr.nhs.uk or calling 07591 988962 should you wish us to look into this matter further. Take care and stay safe.
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Review titled Mobile MRI appointment
Rated 5 stars out of 5
by Ruth L - Posted on 03 February 2023
I attended the mobile scanner yesterday and received amazing service from the two ladies who were scanning me. They sorted out a hiccup with the paperwork to ensure I received the correct type of scan with contrast after an admin error. They were attentive and understanding of the situation and made me feel at ease. Thank you for making this appointment stress free and going above and beyond!
Visited Diagnostic Physiological Measurement on February 2023
Review titled Royal Preston Hospital
Replied on 03 February 2023
Good afternoon I hope you are well and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations of the assistance you received yesterday. I can give assurance that your comments will be shared with the staff and area concerned. Kind Regards.
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Review titled Difficulty in contacting appropriate department
Rated 3 stars out of 5
by David Busby - Posted on 17 April 2023
There is a similar report to mine regarding attempted contact with the neurology department. I was seen as an Nhs patient at Fulwood hospital in January when the consultant I saw said that I needed a scan on my spine, and that Preston hospital had the equipment which could deal with my pacemaker. He told me that this would be arranged at Preston, and that I would get an appointment there. As it is now nearly 4 months since my Fulwood appointment I am getting concerned about whether my details have been lost, or whether a letter to me with an appointment has gone astray. I, like another reviewer, have had huge difficulty in trying to contact the Neurology department. The telephone numbers I have been given are never answered however long I wait. Looking at the Neurology department on the website I see that the normal waiting time is just over 1 year so I suppose that I must just wait to be contacted. My problem is that my walking ability reduces by the week, and it is beginning to worry me. If anyone in the Neurology department reads this please see if my name David Busby is still in your files. A comment would be very much appreciated.
Visited Neurology on January 2023
Review titled Royal Preston Hospital
Replied on 28 April 2023
Good afternoon David, Many thanks for your comments and I am sorry to note that you have had difficulties in contacting our Neurology Department and recognise the added frustration that this will have caused. Thank you for providing your details, please be assured that we will make contact with neurology and ask them to contact you directly in due course. Kind Regards
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Review titled Amazing staff in the vanguard theatres
Rated 5 stars out of 5
by Douglas potter - Posted on 23 January 2023
All i seem to see these days is negative reviews and bad experiences aimed at the royal preston hospital so i thought I’d leave my positive review after having surgery on my sinuses today. My appointment was in the theatres today (in this case it was at the vanguard theatre which they are using to try and get rid of some back log) I can honestly say it was amazing as can be. All the staff were very friendly and very reassuring which helped me so much! From the lady on the main desk to the doctors and everybody else involved they was all brilliant. I won’t go into too much detail but i had work done to help try solve a on going sinus issue and also an awkward wisdom tooth removed. I’ve been very nervous about the whole thing and so grateful the staff helped to make me relax and take my mind off things. I hope this can be shared to maybe help people like myself in similar situations to give them a bit of reassurance i needed myself.
Visited General Surgery on January 2023
Review titled Royal Preston Hospital
Replied on 26 January 2023
Good evening and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations of the fantastic care and treatment that you received. I can give assurance that your comments will be shared with the staff concerned. I wish you a speedy recovery following your surgery. Kind Regards
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Review titled Very good and informative
Rated 5 stars out of 5
by Derek Baldwin - Posted on 24 January 2023
It's the best explanation I have ever had of my forthcoming procedure at any hospital or doctors practice any where over my life time super well done pre op department all staff thank you
Visited Vascular surgery on January 2023
Review titled Royal Preston Hospital
Replied on 26 January 2023
Good evening I hope you are well and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your positive experience. I can give assurance that your comments will be shared with the staff and area concerned. I wish you all the best with your upcoming procedure. Kind Regards
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Review titled All the staff were brilliant
by James45 - Posted on 24 January 2023
I have just completed five weeks radiotherapy and chemotherapy at the Rosemere Centre. All the staff were brilliant. Everything was explained to me and I received treatment in a professional and caring manner The staff went out of their way to make you feel relaxed. Bowland house is a brilliant facility. However there were problems for all the people staying there with the hot water system not working, meaning no hot showers were available. This important matter was quickly resolved when it was brought to the attention of the Head of Radiography. The care and reassurance given to myself and my wife made a difficult situation a lot less stressful. Thank you all at the Rosemere Centre.
Visited January 2023
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Review titled Royal Preston Hospital
Replied on 26 January 2023
Good evening and thank you for your lovely feedback. Firstly I would like to wish you well with your treatment. I would also like to thank you for taking the time to let us know about your experience, and can give assurance that your comments will be shared with Rosemere. I was pleased to note that the concerns that were raised about the hot water were quickly rectified however I would offer apologies for any inconvenience caused. Kind Regards.
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Review titled Great care, shocking food!!
Rated 4 stars out of 5
by Anonymous - Posted on 15 January 2023
Cant fault the care for the most part but considering I have now been an in patient for more than 2 weeks I feel the need to report the absolutely shocking food! I understand that this is now bought in? Well I'm sorry but what an utter waste of funds whoever this is bought in from needs to do better! Chicken in what can only be described as curdled cream sauce? Yes it had actually curdled! Recycled from Fridays leftnover pie filling im guessing! Porridge that is no more than runny cold milk with a few oats at the bottom of the bowl! Great choice options so long as you don't mind glorified microwave meals, pre packed salads and sandwiches. I actually have photos and videos as evidence of some of the utterly shocking "meals". How anyone is expected to get better when given this is beyond me! And to add insult to injury I've caught covid from the ward I'm on, been in isolation a week and only today has my bedding been changed! I understand the need for precautions but christ I'm no leper! Some clean bedding isn't a lot to ask for!
Visited Don't know on January 2023
Royal Preston Hospital has not yet replied.
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Review titled Great care in poor facilities
Rated 5 stars out of 5
by Peter Thornton - Posted on 14 December 2022
Great care from a good team and appreciated a call that evening from the surgeon checking how things were. Car parking is a nightmare as is finding the best entrance near Ward 4. It would be good if it were possible for blue badge owners to apply online beforehand rather than having to go to the main entrance - with the disabled person on the badge. Every appointment should have a good map of the site with it, that would make things much easier. Parking in the main car park (A?) there is no sign to the main entrance. It’s not obvious where it is, to a first time visitor. This isn’t meant to sound negative - the important part - the care - is first class and I’d much rather have this than wonderful facilities and poor care! We need a brand new hospital on a new site, but until then it would be good to make it easier to park, move around and find the right dept. Thank you.
Visited Plastic surgery on December 2022
Review titled Royal Preston Hospital
Replied on 17 December 2022
Good morning and thank you for taking the time to provide your lovely commetns regarding the first class care you received. Please be assured your comments will be passed on to the team. Thank you for taking the time to provide your feedback regarding car parking and signage which will be shared. Take care
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Review titled Left in constant pain
by authenticbd44 - Posted on 22 March 2023
I have been under this service for two years. My telephone appt was delayed by four months due to the consultant being unavailable. I have been getting near constant pain for weeks and contacted to ask for help and have been totally ignored. Have emailed complaints and still nothing. I’m requesting a transfer under right to choose. If my issue turns out to be serious I will be holding the service responsible. My GP says they can do little as I’m under the gastro service who are simply ignoring me. It’s appalling. Not sure if they are a particularly bad service or whether the NHS is falling apart.
Visited December 2022
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Review titled Royal Preston Hospital
Replied on 23 March 2023
Good evening and thank you for taking the time to provide your feedback. I am sorry to note that you had such a poor experience and that despite contacting the Trust you have not received a response. By way of clarification if you have any concerns please direct these to our Patient Experience and PALS team via email on PALS@lthtr.nhs.uk I would explain that the service is currently experiencing a high volume of contacts, however I can assure you that you will receive a response. Kind Regards
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust