Royal Preston Hospital
Sharoe Green Lane North, Fulwood, Preston, Lancashire, PR2 9HTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Contact issues
Rated 3 stars out of 5
by Sue Aldred - Posted on 16 June 2023
I have been trying to get hold of the neurology department on behalf of neurology at Salford Royal and just get to listen to an automated voice mail on main phone number. When I ask for neurology the automated system says "sorry neurology cannot take your call". Not sure how else to contact the department without any specific email address to use. Very time wasting.
Visited Neurology on June 2023
Royal Preston Hospital has not yet replied.
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Review titled Hdu unit
Rated 5 stars out of 5
by Jane Aspden - Posted on 25 May 2023
Nothing is to much trouble for the olive green people. So kind and considerate. All staff polite and knowledge is great. A pleasure to be able to feel safe
Visited Don't know on May 2023
Review titled Royal Preston Hospital
Replied on 14 June 2023
Good evening and thank you for taking the time to provide your feedback. Please be assured your comments will be shared with the unit. Take care
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Review titled Caring and reassuring
Rated 4 stars out of 5
by Anonymous - Posted on 09 May 2023
I had to rush my 5 month old baby to urgent care on the weekend due to abnormal breathing and the staff there from reception, nurses and the doctor were all really caring and reassured me. They didn’t make me feel like I was overreacting and I was in and out in just over an hour. I can’t thank the staff enough.
Visited Don't know on May 2023
Review titled Royal Preston Hospital
Replied on 15 May 2023
Good morning and thank you for taking the time to provide your feedback, I hope your baby is recovering well. The Urgent Care Centres at Royal Preston Hospital and Chorley General Hospital are managed by GTD Healthcare. If you wish to forward your feedback to GTD Healthcare you can do so by emailing gtd.feedback@nhs.net Take care
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Review titled Excellent, knowledge, help recommend 100 percent.
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
Attended pain Management with the consultant, who was excellent in explaining, took time and patience with me. So very kind, supportive and in his guidance and advice I genuinely know he wants the best for me in terms of treatment. The whole department work together as an excellent team and the nursing staff care, and are efficient. I would recommend pain management clinic Preston. They are incredibly helpful and kind. Thank you for all your hard work, with me and my complex health problems.
Visited Pain Management on April 2023
Review titled Royal Preston Hospital
Replied on 28 April 2023
Good afternoon I hope you are well and thank you for your lovely feedback. We are immensely proud of all our staff, particularly during these difficult times and would thank you for taking the time to let us know about your experience and observations of the generous care and assistance seen that day. I can give assurance that your comments will be shared with the staff and area concerned. Kind Regards
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Review titled Shocking service
Rated 1 star out of 5
by Adam Gregory - Posted on 05 April 2023
Would like to say how wonderful the service and the NHS is but sadly I can't. My ife has been referred after a private pid appointment to the NHS for a neoroligical injection as a priority case. I have tied calling but the number advertised on the hospital website doesn't work so I came into the hospital to the information desk that had no one manning it. What is going on!! Clearly customer service isn't a Preston hospital objective
Visited Neurology on April 2023
Review titled Royal Preston Hospital
Replied on 11 April 2023
Good morning and thank you for taking the time to provide your feedback. I hope that this situation has now been resolved, however if you still require assistance please contact our Patient Experience and PALS team by calling 01772 522972 or emailing PALS@lthtr.nhs.uk Take care
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Review titled Great hospital
Rated 5 stars out of 5
by Jedi - Posted on 15 March 2023
I've had an amazing experience today. I had a suspected mid foot fracture- and i've been well taken care of. From the Ed reception to the A and E triage nurse , to the x-ray service and back to the Aand E urgent care and finally the orthotics practitioner who gave me a bootcast- everyone was amazing! - helpful and empathetic. My whole experience lasted about an hour. The NHS gets a lot of stick, but when things work , no matter how minor it seems, we should also highlight and give kudos. Thanks guys and God bless
Visited Don't know on March 2023
Review titled Royal Preston Hospital
Replied on 16 March 2023
Good morning and thank you or taking the time to share with us the amazing experience that you had yesterday when attending Royal Preston Hospital. I will ensure that your feedback is shared with the department now. Take care
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Review titled Superb
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2023
Unpromptu visit to A&E via the gp on Thurs for suspected stroke had me waiting for over 12 hours! Witnessing what the staff adhere to from some patients i must say is very distastful but staff all remained professional, calm and dealt with the matter. I really felt cared for in those 12 hours, yes it is a long time to sit and wait! But in context there are sicker patients who cannot be seen from the waiting room with more urgent needs! Moving to ward 21 the exceptional care continued, the staff all went above and beyond! The ward was run very well and any of my concerns were listened too. I have just had the most nervous few days of my life but was very much supported and reassured by highly qualified staff.
Visited General Medicine on March 2023
Review titled Royal Preston Hospital
Replied on 11 April 2023
Good morning and thank you for taking the time to provide your feedback on your recent experience, I hope that you are doing well. I can confirm that your comments have been shared with both departments. Take care
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Sarah - Posted on 28 March 2023
I was recently admitted to Ward 3 as a day case for oral surgery. I had originally been admitted a week prior but unfortunately was sent home before my operation due to staff illness. My second surgery date was during the junior doctor strikes and many other surgeries were cancelled but luckily they were keen to not have to cancel on me again and the operation went ahead. Every member of staff was friendly and professional and I was seen quickly and efficiently by all the of the medical team prior to my surgery. Everything went well and I was discharged home within a few hours. Thank you to Ward 3!
Visited Oral and Maxillofacial Surgery on March 2023
Review titled Royal Preston Hospital
Replied on 29 March 2023
Good evening and thank you for taking the time to provide your lovely feedback. I am pleased to hear that everything went well for you and I can give assurance that your comments will be shared with Ward 3. Take care
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Review titled X-ray department was wonderful
Rated 5 stars out of 5
by Claire Bennett - Posted on 29 March 2023
Went for a specialised dental x-ray today and I arrived 15 minutes early, the radiographer and student radiographer saw me before my appointment time, were very efficient in doing the scan and I had a copy of it in my hand within 10 minutes of having it done. The student radiographer was confident and explained what to do simply, clearly the radiographer is doing some brilliant teaching.
Visited Don't know on March 2023
Review titled Royal Preston Hospital
Replied on 29 March 2023
Good evening and thank you for taking the time to provide your feedback regarding your recent experience. It was lovely to read your comments regarding the student and the support received from the radiographer. I can give assurance that your comments will be shared with the department. Take care
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Review titled Total Confusion
Rated 1 star out of 5
by Anonymous - Posted on 26 March 2023
Attended A&E by ambulance after fall injuring back. Short wait in Ambulance but when take in told as im helped onto a bed Doctor has aranged x-ray and scan. Not offered pain relief 2 hr later Nurse agrees to get pain relief. Further hour got the xray further hour 2 paracetamol arrive. Further 2 hours head scanned for back injury. Eventually told because of age fall must be as I had stroke or heart problem. I wouldnt trust them with a plastic doll no logic at all with their ideas. Pushed to another area vomit bowl and tissues still there from previous patient and not removed before I left 8 hours later still without tretment for back pain.
Visited Don't know on March 2023
Review titled Royal Preston Hospital
Replied on 29 March 2023
Good evening and thank you for taking the time to provide your feedback. I am sorry to note your experience when attending A&E recently. Please contact our Patient Experience and PALS team should you wish us to look into this matter further by emailing PALS@lthtr.nhs.uk or calling 01772 522972 Take care
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Information supplied by Lancashire Teaching Hospitals NHS Foundation Trust