Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Above and beyond
Rated 5 stars out of 5
by Dan W - Posted on 17 January 2023
Amazing staff. My chronic condition turned acute which saw me quite unwell so I needed to visit a&e at 1am. I was triaged as fast as possible and then seen as fast as possible. There was no delay in my treatment. There was a lot of people that needed seeing and there was an extremely long waiting time - just like anywhere in the country so I cannot complain about that. However, the staff kept us updated with the process and how long it will likely take whenever they could. I was looked after better than I could have imagined. The drs and nurses went above any beyond their call to service with me. I cannot thank them all enough for their services. Lots of water around, clean place to wait and great staff.
Visited Accident and emergency services on January 2023
Review titled Royal Stoke University Hospital
Replied on 20 January 2023
Dear Dan, Thank you very much for taking the time to comment on your recent experience at our hospital and your generous words of praise for our staff. I will ensure I share your feedback with the ED Team. I am pleased to read that, although the wait times were longer than the team would hope, you were kept up to date. I do hope you are now recovering well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Good service
Rated 5 stars out of 5
by Claire Tweed - Posted on 10 January 2023
I attended A&E at Royal Stoke last night. On arrival I was shocked to see how busy it was. However, within around half an hour I saw a triage nurse who was very kind and supportive. Within a few minutes I was called through to see a Doctor. I waited quite some time after my x ray but was kept up to date by the staff. I had a painful procedure but the Doctor was reassuring, personable and professional. The nurses and all other staff were also professional and kind. I left after about 3 hours - I didn't feel that was too long and I thought I would be there much longer. Many thanks to the A & E team - the pressure they are under is clear but the care offered was excellent.
Visited Accident and emergency services on January 2023
Review titled Royal Stoke University Hospital
Replied on 11 January 2023
Dear Claire I am grateful to you for taking the time to share your feedback around your experience at our Royal Stoke ED. I have shared your lovely words with the senior management team for them to cascade. Comments such as yours really do make a difference to our staff who are working exceptionally hard during a very difficult time. I do hope you are now recovering well. With very best wishes Rebecca Pilling Head of Patient Experience
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Review titled Amazing work
Rated 5 stars out of 5
by V Ammora - Posted on 31 May 2023
My husband was admitted to cardiothoracic dept for surgery in January, but due to underlying issues developed complex needs and was in critical care ward pod 1 for more than 60 days. These were difficult days, for me and my family - for weeks not knowing if he was going to make it. However due to the commitment, diligence and professionalism of the surgeon, doctors, nurses, physio’s and all other staff members in the ward he pulled through. They were so supportive and compassionate to all our family and left no stone unturned to help him. You do amazing work a credit to the NHS. They will always have our eternal thanks for saving his life.
Visited Cardiothoracic surgery on January 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear V Ammora, Thank you very much for taking the time to share yours and your family's experience of our hospital. I will ensure your kind words are shared with the team in Pod 1- I know they will very much appreciate your compliment. I do hope your husband is continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Still waiting
Rated 2 stars out of 5
by Montse Bejar - Posted on 23 January 2023
1st December urgent appointment with gynecologic oncology after 8 months of pain and a high count on ca125. A scan was requested an unfortunately the petition was wrong/lost which lead to a full month waiting as Xmas hit the time and a MRI was requested instead of a Scan. I am still waiting even though I called 3 times and I was told I will receive a call by latest last Tuesday. Not information yet. I am not feeling well, I am still in pain! There is the NHS app where you can share information with patients if not as 'urgent' for a call to at least ease the anxious side of it or let me follow up with my GP privately if required. To keep calling or to go to the hospital and sit there until someone sees me it's also taking precious capacity from NHS employee but looks like is the only way.
Visited Gynaecology on January 2023
Review titled Royal Stoke University Hospital
Replied on 24 January 2023
Dear Montse Bejar, I am sorry to read of the issues you are having with regards to your scan. I would be very grateful if you would contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and they will be able to assist you further. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Amazing staff terrible wait times
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2023
I suffer with severe mental health having not left my home for 2 years, so it took alot for me to go , I started having severe chest pains I brushed it off as another panic attack, only after 20 minutes this one wasn't going, and the pain was horrendous I couldn't breathe then the pain started travelling to my arms and legs I was terrified I was having an heart attack but still refusing my husband ringing an ambulance eventually I couldn't take the pain any more so I agreed to go on the promise he would take me no ambulance as I wouldn't cope ,I arrived at 21.30 and husband booked me in and I got taking straight through for obs ecg and bloods staff amazing, I was out of triage by 22.00 then I saw the board 134 waiting more than 4 hours wait at 9am this morning almost 12 hours after been there I still hadn't been seen by a Dr neither had loads of others that have been there but the staff are rushed off their feet it's not there fault, just after 9 we got called and got taken through and to ambulatory emergency care ,that's the most traumatic scenes I've ever witnessed trolley up on trolley old frail people lining the corridors it was like a war film ,again its not our hospital or NHS fault they are hero's without capes its all the cut backs and I witnessed first hand the rows of ambulances lined up with patients waiting to be booked it, the government are a disgrace ,once getting to the other department I had a further 2 ecgs a xray and a throurough examination to find what was wrong the dr I finally got to see 12 hours after been there was amazing and it was no way her fault finally 14 hours later I got my diagnosis and my medication and what I need to do next, the care I recieved was amazing the staff are amazing but the times are diablolical luckily for me it wasn't a heart attack but something that does resemble one due to my condition they have found but others aren't so lucky I want to say staff from portors to drs you are worth your weight in gold but 14 hours wait due to terrible pay and lack of drs due to cutbacks is an absolute joke and that's because of our government, it shouldn't be like that at all
Visited Accident and emergency services on January 2023
Review titled Royal Stoke University Hospital
Replied on 20 January 2023
Dear Patient, Thank you so much for taking the time to share your experience. I am so very sorry to read of the delays you encountered during your attendance at our ED, although I am very grateful for your generous words of praise for our staff. They really do work hard to provide excellent care under difficult circumstances and very much appreciate feedback such as yours. I hope you are continuing to recover well following your visit. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Amazing Poswillo suite
Rated 5 stars out of 5
by Louise Prince - Posted on 23 January 2023
I took my 5 year old to have 9 teeth removed. I was extremely upset the whole morning leading up to this. We arrived at the poswillo suite and from start to finish the ladies were amazing. One of the nurses sang my daughter to sleep with a brilliant rendition of frozen which eased her off to sleep with the gas. I was then moved to a little room when i was greeted and comforted by another lovely lady. When my daughter was coming round i was quickly brought to her and she was given 100 percent attention and was looked after amazingly i cant thank you all enough for today. We were quickly on our way home within the hour and my little girl has been fine since being home with us. Thank u for being amazing
Visited Oral and Maxillofacial Surgery on January 2023
Review titled Royal Stoke University Hospital
Replied on 24 January 2023
Dear Louise, Thank you so much for taking the time to share your recent experience of our hospital. Compliments such as yours really do make such as difference to our staff and I will ensure I pass on your lovely words to the Poswillo Team- I'll hopefully get to hear the rendition of Frozen myself! I do hope your daughter is continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled In the best of hands
by Zoe23 - Posted on 18 January 2023
Firstly we ended up at the wrong place - ward 217 - but the staff couldn’t have been more helpful and a particular nurses escorted us to our correct destination, chatting to my daughter all the way. At the Poswillo unit, every member of staff was amazing. The anaesthetist, the surgeon and the nurses all explained every step of my daughter’s tooth extraction and showed her the surgery before the procedure - something that they must have to parrot several times a day, but it wasn’t robotic but felt personal. I honestly can’t praise them enough for what a relaxing experience it was. Our dedicated nurse (I missed her name unfortunately) was absolutely lovely. If anyone is going or taking their child for a tooth extraction here, you’re in the best of hands.
Visited January 2023
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 20 January 2023
Dear Zoe, Thank you so much for taking the time to share your experience of our hospital. I will ensure your lovely comments are shared with the Poswillo team- I know they will very much appreciate your kind words. I do hope your daughter is recovering well after her treatment. With best wishes Rebecca Pilling, Head of Patient Experience
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Review titled Fantastic staff and level of care
Rated 5 stars out of 5
by Anthony 'tony' llewellyn - Posted on 05 February 2023
I just wanted to leave a review and say thank you to all of the staff who looked after me during my stay on ward 227 after my motorcycle accident,I can't thank them enough for making a very tough and stressful time much better, they were extremely professional and skilled in their work but also very friendly and down to earth so much so I was actually a little sad to leave,all I can say is thank you and keep up the good work!
Visited Major trauma on January 2023
Review titled Royal Stoke University Hospital
Replied on 09 February 2023
Dear Tony, Thank you so much for taking the time to share your feedback around your recent experience at our hospital. I will ensure I share your lovely words with Senior Sister and the Ward 227 team- I know they will very much appreciate them. I do hope you are continuing to recover well following your accident. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Excellent care
Rated 5 stars out of 5
by Helen Townsend - Posted on 04 January 2023
I called 111 on the Boxing day. After describing my symptoms to them, they booked me into Royal Stoke A&E department for 10 am. On arrival, I was quickly triaged by a friendly kind nurse. I waited a short time to see a doctor, who got a second opinion from a consultant. I got an examination, medication, blood tests and results all within 3 hours 15 minutes! Everyone was very kind, caring and efficient. I wanted to send a plaudit as I know there is a lot of negative press around emergency care at the moment. Thank you and I really appreciate you being there on Boxing day.
Visited Accident and emergency services on December 2022
Review titled Royal Stoke University Hospital
Replied on 10 January 2023
Dear Helen, Thank you for taking the time to comment on your experience of our Emergency Department. Our staff really are working hard to provide excellent care under very difficult circumstances and I know the team involved will very much appreciate your feedback. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled I'll never be able to thank you enough
by Finn's Mum - Posted on 13 January 2023
My little boy was admitted at the end of December and we were terrified. He had had a seizure at home for the first time ever and honestly it felt like our world was being ripped apart. All the nurses on PICU were so kind, calming and professional. They truly care about the children they are looking after. Even from picking the right bedsheet design and gown, and popping tiny gel pads under my boy’s ankles so he doesn’t mark from lying still so long. They might say “it’s just our job” but it’s so much more than that to us parents. You made a horrible, scary experience so much better for us and I’ll never be able to thank you enough for the kindness you treated us and our boy with. I felt so kept in the loop, so cared about, and so confident in their care of him that I actually managed to rest whilst there which I haven’t been able to do at home (so a special thank you there). Nothing was too much trouble for them, and when he was finally awake and no longer intubated, the phenomenal care continued. One nurse even managed to make him a tuna mayo sandwich at 6am because he was asking for one (it’s all he eats sandwich-wise due to ASD). He wasn’t scared when he woke but greeted by smiling happy faces and reassurance from his nurses. So much so he wanted them to cuddle with him in his bed! That was our first and hopefully our last visit to PICU in Stoke, but honestly the trauma was significantly minimised by the wonderful staff that work there. Thank you endlessly.
Visited December 2022
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 18 January 2023
Good morning, Thank you so much for sharing your incredible feedback for our team on PICU. I am so pleased to read that Finn was so well looked after- I do hope he is continuing to recover well. I will ensure I pass on your lovely words to our PICU team- I know the staff on there will very much appreciate you taking the time to comment. With very best wishes Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands