Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Well looked after
Rated 5 stars out of 5
by Olwyn Hewitt - Posted on 09 December 2022
I was very pleased with the way I was looked after from start to finish the staff are very good and care for you all the time.
Visited Endocrinology and Metabolic Medicine on November 2022
Review titled Royal Stoke University Hospital
Replied on 15 December 2022
Dear Olwyn, Thank you for taking the time to comment on your recent experience at our hospital. Our staff do work hard to provide outstanding care and very much appreciate compliments such as yours. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Fantastic maternity care
Rated 5 stars out of 5
by Frances Bott - Posted on 22 November 2022
I was rushed to Stoke hospital while I was visiting family in Stafford. The service on the assessment unit was quick and efficient. I was quickly moved to the delivery suite, there were no delays. Medication was quick, we knew exactly what precautions were taken and why. I felt safe and comfortable at all times. Stoke is not my local hospital or maternity team, so the midwife at the hospital called my local area and maternity team to discuss what had happened. I was kept in for 3 nights to check everything was OK because if I went home, I'd be too far away to come back if things went wrong. I really appreciated the fact that handover was swift and all information was clear between handover staff and for us. I felt very taken care of even when I was so panicked that I couldn't think straight. I honestly wish I still lived in Stafford so all my treatment could be here. A huge thank you to everyone that helped us, we will always be so thankful.
Visited Maternity services on November 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Frances, Thank you so much for taking the time to share your experience of our Maternity Services. Our staff work very hard to ensure our patients receive the highest standard of care and it is lovely to read when we get it right. I will ensure I share your very kind compliments with the staff involved in your care. I do hope that everything is now progressing well. With very best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Superb treatment
Rated 5 stars out of 5
by Catherine Blakemore - Posted on 06 November 2022
After fracturing my hip my treatment was amazing! Rapid and thorough. All the staff nurses and surgeons were amazing thank you so much you work so hard
Visited Orthopaedics on November 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Catherine, Thank you so much for sharing your lovely compliment about your care at our hospital. I do hope you are continuing on the road to recovery. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Fantastic Care
Rated 5 stars out of 5
by Margaret Sanders - Posted on 13 November 2022
I would like to thank the nurses on ward 100 who took care of me this morning they were caring and professional Well done I would like to thank the surgeon (whose name I can’t remember) and the theatre staff who looked after me they were brilliant Nothing was too much trouble Well done to you and thank you all
Visited Plastic surgery on November 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Mrs Sanders, I am very grateful to you for taking the time to comment on your recent experience of our hospital. The staff on Ward 100 will very much appreciate your kind words when I share them. I do hope you are continuing to recover well. With kindest regards Rebecca Pilling Head of Patient Experience.
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Review titled Superb
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
My adult daughter was admitted to pod3 critical care with head injuries. She has learning difficulties and autism Wow! The staff here are amazing! So supportive of my daughter’s additional needs. So compassionate and clear in all their communications with us. Lots of staff dealt with her and every one of them gave this level of care. Even on the difficult days. I could go on more but definitely made the worst days of our lives easier to deal with
Visited Intensive Care on November 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Thank you for taking the time to comment on your recent experience, particularly after what has clearly been a very difficult time for you and your family. I will ensure I pass on your lovely compliments to the staff on Critical Care Pod3- I know the staff on there will genuinely appreciate your kind words. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Excellent experience
Rated 5 stars out of 5
by Mandy Price - Posted on 02 November 2022
All staff from reception, nursing and Doctor were pleasant, helpful and professional. Thank you for making my experience stress free.
Visited Plastic surgery on November 2022
Royal Stoke University Hospital has not yet replied.
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Review titled 6 hours and 40 and counting
Rated 1 star out of 5
by Jonathan smith - Posted on 28 November 2022
In children’s A&E with my son and its pathetic 4.30 to see a doctor another 2 hours for X-ray now sitting with an open wound for another however long terrible care no pain relief
Visited Accident and emergency services on November 2022
Review titled Royal Stoke University Hospital
Replied on 28 November 2022
Dear Mr Smith, I am so sorry to read of your poor experience in Children's ED. I would be very grateful if you could contact our Patient Advice & Liaison Service to provide additional information to allow further investigation. All feedback is welcomed as we can use this to improve our services for the future. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Amazing
Rated 5 stars out of 5
by Kath - Posted on 30 November 2022
I was taken to AE with breathing problems,,,, the staff were just amazing, I was transferred to ward 222 same hear, thank you for saving my life
Visited Accident and emergency services on November 2022
Review titled Royal Stoke University Hospital
Replied on 01 December 2022
Dear Kath, Thank you very much for taking the time to comment on your recent experience of our ED and Ward 222. Our staff work very hard to provide a high standard of care and very much appreciate knowing when they've got it right for patients. I will ensure I share your lovely compliments with both teams. I do hope you're recovering well. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled The attention I received was excellent
by williamsj55 - Posted on 01 December 2022
I lost consciousness twice after a pill became stuck in my throat and was rushed to hospital. The ambulance took me to A&E. I was admitted and the attention I received was excellent. The staff were superb and many test were carried out before I was released. By then I was feeling fine.
Visited October 2022
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 02 December 2022
Dear Williamsj55, Thank you so much for taking the time to share your feedback around your experience of our A&E. Comments such as yours really do make a difference to our staff who are working extremely hard to provide excellent care. I will ensure I pass on your kind words to our A&E team. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Really Professional and Knowledgably.
Rated 5 stars out of 5
by Alan Turner - Posted on 02 November 2022
Excellent appointment everything explained in terms that I could understand. My ailments noted and taken into consideration visa treatment, advice on when to take different medications to achieve best outcomes. Follow up letter to myself and GP actioned same day. Follow up treat/appointment sorted first class treatment.
Visited Cardiology on October 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Mr Turner, Thank you very much for taking the time to comment on your recent experience of UHNM. Feedback such as yours is very much appreciated by our staff and it is so good to know when we have got something right for our patients. With best wishes Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands