Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 11 November 2022
Amazing staff and excellent care. Despite having a traumatic birth, every member of staff helped me feel more comfortable and deal with the experience in a postive way. I am so grateful to each and every one of the staff members on duty.
Visited Maternity services on October 2022
Review titled Royal Stoke University Hospital
Replied on 23 November 2022
Dear Patient, Thank you so much for taking the time to share your feedback regarding our Maternity Services. I will share your lovely words with the team. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Lack of communication, understanding or sympathy
by hydraqz68 - Posted on 31 January 2023
My waters broke at 36 +2 and I was told to come in for a check up. Ended up staying overnight on the ward for observation and then sent home the next day as I wasn't contracting and my cervix was closed. The next day I went back in as I was having regular contractions and it had now been over 48 hours since my waters broke. I was put on a monitor after waiting for quite a while and being moved from one bed to another for some reason. During the monitoring, my baby's heart rate was dipping so I was told I would be examined and then sent to labour and delivery to be induced. At this point I'd already been there for about 4 hours. When I was examined the midwife advised I was 3cm dilated and she could feel baby's head, there was no water around his head. I was then fitted with a cannula and given antibiotics and was told someone would be with me soon. Then the shift changed and I didn't see anyone for a long time. A student midwife came in and just hooked me back up to the monitor without advising why or what was happening with me being taken to Labour & Delivery. 3 hours later I was still on the monitor. I had not been given anything to eat the entire time I was there or offered any water. I called for someone and asked if I could be unhooked from the monitor to go to the toilet. The student midwife unhooked me and I asked if I had to be put back on it or if someone could tell me what was happening with me being sent to labour and delivery . They advised they didn't know and said they would send a senior in. The senior midwife came in and basically said they didn't know why I thought I would be going to L&D when I was barely contracting. I asked if they had any handover notes from the previous shift and they said they would go and look for them. After finding them, they advised I couldn't go to L&D as they were too busy and I would have to be transferred to a ward as baby's heart rate had evened back out. It was around midnight by this time and I had been there since lunchtime. There was such a clear lack of any communication and any understanding or sympathy for a first time mother who had been told her baby's heart rate was dropping.
Visited October 2022
Provided by Care opinion
Review titled Royal Stoke University Hospital
Replied on 09 February 2023
Dear Patient, I am so very sorry to read of your poor experience at our hospital. I will ensure your feedback is shared with the midwifery Senior Management Team. I would be very grateful, however, if you haven't already done so, if you would contact our Patient Advice & Liaison Team (PALS) and provide additional information, to allow us to look further into these concerns. PALS can be contacted on 01782 676450 or via email to patientadvice.uhnm@nhs.net With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Dressing by Plastic Surgery Nurses
Rated 5 stars out of 5
by Adrian John Orr - Posted on 14 October 2022
On the 11th October I had my head and leg dressings changed and wounds reviewed by a plastic surgeon. They were very careful in carrying out my treatment which was much appreciated.
Visited Plastic surgery on October 2022
Review titled Royal Stoke University Hospital
Replied on 17 October 2022
Dear Mr Orr, Thank you again for taking time to comment on your experience of our hospital. It is lovely to read that the team have provided consistently good care during your appointments. I will ensure I pass on your feedback to the team who I know will be very appreciative of your kind words. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Dressing by Plastic Surgery Nurse
Rated 5 stars out of 5
by Adrian John Orr - Posted on 05 October 2022
On the 4th October I had the dressing changed on my head which had been operated on the previous week. The nurse was very gentle and took great care in treating me for which I was very grateful.
Visited Plastic surgery on October 2022
Review titled Royal Stoke University Hospital
Replied on 17 October 2022
Dear Mr Orr, Thank you for taking the time to comment on your recent experience. I will ensure your lovely compliment is shared with the Plastics Team. Kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Terrible follow up to cancer
Rated 1 star out of 5
by Anthony Skerratt - Posted on 14 April 2023
I first started with losing a lot of blood from my private, I have had a CT scan a MRI and a pet scan this has been going on since October 2022 it is now April 2023 and I have been told that I have cancer and the doctors must discuss my procedure, this has taken close on 8 weeks to be told that it has spread a lot faster than they anticipated, after 6 months of being told nothing it is no wonder that it is bad. I do not know if I am going to live or die as no one has told me anything. The service that I have had from urology is absolutely disgusting, all that I get is that someone will get back to me which I get nothing. I am It is like living on a time bomb as I have been told that I could have to go to Birmingham or Manchester hospital for the operation but was told this 6 weeks ago
Visited Urology on October 2022
Review titled Royal Stoke University Hospital
Replied on 19 April 2023
Dear Mr Skerratt, Thank you for you very valuable comments although I am extremely sorry to read of your poor experience. Please could you contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net- they will do their utmost to support you to resolve your issues and improve communication. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Very caring
Rated 5 stars out of 5
by Phillipa Massey - Posted on 07 October 2022
I attended the outpatients 1 clinic on the 5th 6th oct 2022 with my daughter who was unwell in the waiting area she has seizures, of which she had a few of on both visits. The team were very caring, friendly and professional both with myself and my daughter. I am a Nurse myself and we have had numerous hospital appointments and admissions over the years and this team were the most professional . They put me at ease as well as my daughter and it makes a huge difference to us. Thank you all for your care, keep up the good work.
Visited Gynaecology on October 2022
Review titled Royal Stoke University Hospital
Replied on 17 October 2022
Dear Phillipa, Thank you so much for taking the time to share your feedback on our hospital. It is lovely to read that our staff were able to support you during what must have been a stressful time. I will ensure your lovely words are passed on to the Outpatients 1 Team who I know will appreciate your comments. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Terrible experience overall
Rated 2 stars out of 5
by Becky - Posted on 19 July 2023
My waters broke at 36+2 weeks, the dr I saw at MAU first didn't believe me but changed his mind after scanning me, I was kept on the ward overnight and sent home the next day as labour had not progressed. I was back a day later with regular contractions. After a few hours waiting at MAU I was told my baby had a reduced heartrate and was told I would be taken to labour and delivery to be induced as I still wasn't progressing. The midwives changed shifts and I was forgotten about untill I asked what was happening hours later, the senior midwife said I wasn't contracting enough so why on earth would they send me to labour and delivery. When I asked if she had any handover notes she said she would have to find them, suggesting they hadn't been read in the first place. I was then told I couldn't go to labour and delivery as they were too busy and my baby's heart rate had stabilised, I would have to go back to the ward overnight. This was after being there for 10 hours, with no offer of food and rarely offered water unless I asked. The next morning I was put on the ward with women who had given birth already, eventually left by myself when they were moved on to postnatal, my requests for pain relief or any help in the early hours were met with a lack of compassion that made me feel like I was being a pain. When I told I would have to wait a couple of hours for more paracetamol and then being upset as it wasn't helping I was told by the midwife and I quote "You don't have to be a martyr, you can have some pethidine". As a first time Mum I had no idea what pain relief I could have, and felt upset that I was being spoken to like I was just trying to be difficult. The midwife didn't return to give any more pain relief. I was finally taken to labour and delivery to be induced 5 days after my waters had gone. My baby ended up in NICU due to suspectdd sepsis and low blood sugar, when upset about this on the ward, I could hear the young midwives at the desk nearby ridiculing me for being so upset. Going back there to have a baby in the future is my worst nightmare, the thought of even stepping foot back in the building makes me anxious.
Visited Maternity services on September 2022
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Becky, I am so very sorry to read your comments regarding your experience of our Maternity Services. It is not the service we want to provide, especially at what should be such a special time. We would welcome the opportunity to further investigate the concerns raised in your feedback. As such, I would be very grateful if you would contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and provide additional details. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Tenacity in adversity
Rated 5 stars out of 5
by Leo K - Posted on 13 September 2022
I was treated on ward 231. I was treated extremely well by every single member of staff over a 4 day period, going above and beyond. However, during my staff I was exposed to some of the most disgusting people I have ever had the misfortune to meet. I witnesses countless examples of verbal abuse and one example of physical abuse where two nurses. On every occasion it was dealt with calmly and patiently despite the disgusting behaviour they faced. I wouldn’t blame the waiting times on a lack of staff; it’s these types of people monopolising staffs’ time. I can not imagine why somebody would want to work here. Thank you Ward 231 for everything - you were fantastic. Leo K
Visited Accident and emergency services on September 2022
Review titled Royal Stoke University Hospital
Replied on 23 September 2022
Dear Leo, Thank you so much for taking the opportunity to comment on your experience on Ward 231. It saddens me to read of the behaviours you witnessed from other patients, however our staff work extremely hard to remain professional at all times and I know they will very much appreciate your kind words which I will share with them. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled World Class Heart Failure Service
Rated 5 stars out of 5
by Dr Peter Barritt - Posted on 11 October 2022
I transferred here from care in Telford which was chaotic. The consultant and nurse specialists in Stoke are brilliant, up-to-date, friendly, professional and kind. I am now on 6 different medicines for heart failure and no longer feel ill, tired and breathless on minimal exertion. Thank you so much.
Visited Cardiology on September 2022
Review titled Royal Stoke University Hospital
Replied on 17 October 2022
Dear Dr Barritt, Thank you very much for taking the time to share your experience of our Heart Failure service. I am so pleased to read that you are feeling so much better. I will ensure I pass on your lovely compliments to the team. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Staff, Facilities, Parking all superb
Rated 5 stars out of 5
by tom clulow - Posted on 27 August 2022
I attended the Royal Stoke hospital for a brain scan earlier in the month and today for MRI scans, at all times I was treated with respect and dignity and particularly today having informed the staff I was extremely claustrophobic and suffered PTSD I was looked after in every manner possible, all matters were fully explained to me and I was monitored continuously which helped me relax and have the matter at hand dealt with. I am aware I cannot mention names here but the lady and other staff concerned know who they are and have my eternal thanks for making this concerning matter for me much much easier. I have found that all staff I have dealt with be it in the cafe, in the car parks, or various departments have been patient, genuinely concerned with any issues and extremely competent at their jobs, you all have my sincere thanks and please keep up the good work, your all an example and credit to the NHS.
Visited Don't know on August 2022
Review titled Royal Stoke University Hospital
Replied on 09 September 2022
Dear Mr Clulow, Thank you very much for taking the time to comment on your experience of our hospital. Your lovely compliment will be shared with the MRI team who I know will very much appreciate your kind words and will be glad to know they made such a difference to you during a stressful time. With best wishes Rebecca Pilling Head of Patient Experience.
Information supplied by University Hospitals of North Midlands