Royal Stoke University Hospital
Newcastle Road, Stoke-on-Trent, Staffordshire, ST4 6QGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing Care
Rated 5 stars out of 5
by Rob Walker - Posted on 23 January 2024
I was transferred from County Hospital Stafford for treatment for a Brain Malformation. All staff I encountered were caring pleasant and friendly. They made a very stressful and upsetting time more tolerable by dealing with me quickly and efficiently. I can’t thank staff enough. Thank you
Visited Neurosurgery on July 2023
Review titled Royal Stoke University Hospital
Replied on 30 January 2024
Dear Mr Walker, Thank you for your kind words regarding your experience at our hospital. I am so pleased to read staff were able offer you reassurance during a stressful time. I do hope you're continuing to recover well. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 08 August 2023
My husband was given an appointment in July we attended put his information into the machine was told to go to a clinic and his number would be called…arrived at the clinic to find no doctor or nurse returned to reception to be told there was no clinic that evening even though we had confirmation on us…returned home rang the secretary the following morning to be told that it should have been a phone appointment not a face to face they couldn’t apologise enough which is fair enough we can all make mistakes…we then got a phone call the following day with an oncologist who did the review on the phone and was told he would be having another appointment in six weeks we are five weeks on no appointment have been ringing leaving messages because his cancer medication is about to run out no one has got back,this really isn’t good enough.If we don’t hear anything now we will have to go down the pals route as if we haven’t got enough stress.
Visited Colorectal cancer services on July 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, I am extremely sorry to read of your husband's poor experience. In order for us to look further into your situation, and ensure we can learn from this so it is not repeated in future, I would be grateful if you could contact me and provide additional details. My email address is rebecca.pilling@uhnm.nhs.uk. I do hope I hear from you in the near future. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Best Dr i’ve ever seen
Rated 5 stars out of 5
by chloe law - Posted on 04 July 2023
I’ve had a history of symptoms which seemed to be endometriosis. I’ve seen plenty of doctors and none of them even compared to the particular dr that i saw today! i had never felt so safe and comfortable from the second i walked in to the second i left! this doctor is a credit to your hospital! i was made aware of every little detail and they made sure i was understanding of it all! not only that but they were able to make a good laugh and a joke when necessary! extremely happy with todays visit!! thank you
Visited Gynaecology on July 2023
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Chloe, Thank you for sharing such a positive experience of our hospital. I am so pleased to read your lovely comments and that the Doctor you saw made such a difference to you. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Excellent care
Rated 5 stars out of 5
by Corrine - Posted on 03 July 2023
My mum was taken to A&E yesterday. The staff are wonderful - so supportive and with the right level of humour to lighten an otherwise fraught time. Thankfully it was nothing sinister and she's now in the right place for the treatment she needs to get her home!
Visited Accident and emergency services on July 2023
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Corrine, Thank you very much for taking the time to comment on yours and your mum's experience of our Emergency Department. Our staff are working extremely hard to provide a high standard of care in sometimes difficult circumstances and very much appreciate hearing kind words such as yours. I do hope mum gets well soon. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Well cared for
Rated 5 stars out of 5
by Ken Perkins - Posted on 21 July 2023
I was well cared for at all times during my visit the staff in A&E were very helpful and the same when I was taken to the AEC Department where I received excellent care the doctor who attended to me was a good listener and very thorough the nursing staff were also on top of their game thank you
Visited Accident and emergency services on July 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Mr Perkins, Thank you very much for taking the time to comment on your recent experience of our hospital. The staff do work hard to deliver high quality care during some exceptionally difficult times and feedback such as yours really does mean a lot to them. I will ensure your lovely words are shared with our ED staff. Kindest regards Rebecca Pilling Head of Patient Experience.
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Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
My partner was brought in to AE by ambulance he was seen swiftly had a thorough and very professional assessment by a trainee nurse practitioner we had no complaints The experience was very smooth we were put at ease and given the upmost care respect and compassion throughout
Visited Accident and emergency services on June 2023
Review titled Royal Stoke University Hospital
Replied on 29 June 2023
Good afternoon, Thank you for taking the time to share your partners recent experience of our ED. I will ensure your comments are shared with the staff who I know will very much appreciate the comments. Our staff work extremely hard under some challenging circumstances and feedback such as yours really does make a difference. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Absolutely Awful
Rated 1 star out of 5
by Anonymous - Posted on 26 July 2023
I was sent by an OOH doctor to A&E no referral was sent ,the triage ordered the wrong blood tests , I waited 5 hours and was told it would be another 8 hours to see a doctor, I saw the nurse shouting at patients who were complaining, but if you dared to say anything like I did which was ' ,You have taken the wrong blood tests ' .I was told I was being passive aggressive!!! I was talked into taking another blood test, but I never got the result because the gas machine was broken . A nurse barged into my cubicle twice , he interrupted my blood test, the health worker had to loosen my tornika whilst he moaned about his shifts and that there were no doctors in resuscitation, Still not had the blood test results? I felt safer at home, not a good experience
Visited Accident and emergency services on June 2023
Review titled Royal Stoke University Hospital
Replied on 01 October 2023
Dear Patient, I am truly sorry to read of your poor experience at our hospital, although I am grateful to you for taking the time to comment. If you would like us to look further into the issues you've raised, please contact our Patient Experience and Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net to provide additional details. I will, however, share your comments with the ED team for their reflection and learning. With kindest regards Rebecca Pilling Head of Patient Experience
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Review titled Brilliant service
Rated 5 stars out of 5
by Keith Broomhall - Posted on 09 July 2023
Had a minor operation on my head, was seen to on admittance with no wait, surgeon and staff dealt with everything so I felt no pain or discomforts, was put well at ease, all went well without any probs, and I was discharged in less than one hour!
Visited Dermatology on June 2023
Review titled Royal Stoke University Hospital
Replied on 20 July 2023
Dear Mr Broomhall, It is so lovely to read of your positive experience at our hospital. Thank you very much for sharing it. I do hope you're continuing to recover well following your visit. With best wishes Rebecca Pilling Head of Patient Experience.
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Review titled Many thanks
Rated 5 stars out of 5
by Susan Barr - Posted on 16 June 2023
I had an appointment early on Friday 9 June 2023 for the removal of my ovaries and cysts etc. Everything was carried out with great professionalism by all concerned …I would like to thank all the staff involved for their care and cheerfulness during the few days I spent in hospital. I would have liked the opportunity to thank personally the surgeon who carried out the procedure…although I understand pressure of work makes this difficult. Many thanks for the comparative speed of getting an appointment in these difficult times. I hope the government recognises the good work done by all doctors and remunerates you all better.
Visited Gynaecology on June 2023
Review titled Royal Stoke University Hospital
Replied on 29 June 2023
Dear Susan, Thank you for taking the time to comment on your recent experience of our hospital. I will ensure your lovely feedback is shared with the relevant team. I do hope you're recovering well following your procedure. With best wishes Rebecca Pilling Head of Patient Experience
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Review titled Absolutely appalling
Rated 1 star out of 5
by Barry Delves - Posted on 16 June 2023
My sister was supposed to have back surgery today. Turned up and was told it was cancelled and the secretary had phoned her After proving that had not happened they agreed she had not called her but then stated that although her time was 09:00 all back ops were scheduled for the afternoon, the actual computer on the desk showed she was booked in at 14:30. So much for it had been cancelled. Also told all back surgery needed two surgeons to carry it out. Then told she would need to have an MRI scan before having her op , yes the one that was supposed to be at 9am and the desk computer showed her at 2:30. So no op another long wait no doubt for another scan. Having had a CT scan. What a shambles and massive let down for my sister who Is in agony. One for investigation surely. At least the CQC need to be informed and the matter to be resolved satisfactory
Visited Orthopaedics on June 2023
Review titled Royal Stoke University Hospital
Replied on 22 June 2023
Dear Mr Delves, Thank you for taking the time to share your comments, although I am very disappointed to read of your sister's experience. I would be extremely grateful if either you or your sister could contact our Patient Advice & Liaison Service (PALS) on 01782 676450 or via email to patientadvice.uhnm@nhs.net and provide additional details to allow us to further investigate and to support with a resolution. With kindest regards Rebecca Pilling Head of Patient Experience
Information supplied by University Hospitals of North Midlands