Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Caring and professional staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 May 2024
I was very apprehensive about attending hospital for a hysteroscopy, but the doctor who carried out the procedure and the nurses who cared for me, went out of their way to make me feel at ease. The whole procedure was much less painful and traumatic than I was expecting. Thank you to all the staff who helped make my experience such a positive one.
Visited Gynaecology on May 2024
Review titled Royal Surrey County Hospital
Replied on 21 May 2024
Dear patient, Thank you for sharing your feedback for staff following your hysteroscopy. We have passed on your appreciation and praise to the team. We wish you all the best for the future. Kind regards from the Patient Experience Team
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Review titled Excellent Doctor and Staff
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2024
Arrived at hospital to find my appointment had been cancelled without me being informed. Reception was lovely and apologised for the error and went to try to sort it out. She returned and informed me that the doctor would see me and again apologised. The service I received from the doctor and the HCAs was above anything I could have hoped for. She was reassuring and explained everything to me. I could not have asked for more, especially during this uncertain time. The only negative was in regards to the Appointment Centre, who had not informed me of my cancelled appointment - clearly work needs to be done here.
Visited Obstetrics And Gynaecology on May 2024
Review titled Royal Surrey County Hospital
Replied on 28 May 2024
Dear patient, Thank you for your feedback. We are continuously striving to improve our appointment centre process and thank you for highlighting an area of ongoing improvement. Your kind words regarding our team's efforts to rectify the error will be passed to the team. Wishing you all the best with kind regards from the Patient Experience Team
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Review titled Colonoscopy procedure
Rated 5 stars out of 5
by Dave Turner - Posted on 14 April 2024
Had a routine colonoscopy. I opted for no sedative or gas, and as such was able to enjoy the caring, and informative procedure. Consultants and nurses were really nice, and kept me very informed about what was going on, making use of big screen monitor by my side. Strange to say it was a very enjoyable afternoon. Everyone I encountered was lovely, starting with reception. You are in good hands here!
Visited Colorectal cancer services on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear Mr Turner, Thank you for sharing your positive feedback about the routine colonoscopy. We have passed on your appreciation and kind words to the team and they will be very pleased to hear this. It is always very valuable to hear back from our patients and we wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Great Service
Rated 5 stars out of 5
by P Sewell - Posted on 04 May 2024
Every step of my appointment was just great, arrived at the Radiology dept and was guided by the most professional, helpful team you could have asked for. Was put at ease on a day that could so easily have been the opposite. This dept illustrate just what we think off as the best of the NHS.
Visited Cardiology on April 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear patient, thank you for letting us know about your experiences of being seen in the Radiology department by the team there. We're glad to hear that you were put at ease and had a very good experience. We have shared your positive comments with the team and wish you all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Caring, kind, friendly & very thorough
Rated 5 stars out of 5
by Heather Hagel - Posted on 30 April 2024
Everyone was so lovely and caring. My Daughter in Law was seen promptly & kept updated of the results and process. They were very thorough & explained everything fully. A lovely volunteer came round & offered us drinks & sandwiches. Members of the ‘breast team’ came down & spoke to us & reassured us of each test & step they were taking. Superb service, we feel very lucky to be so well cared for & informed.
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 13 May 2024
Dear Heather, Thank you for taking the trouble to let us know about your daughter-in-law's experience of being seen by the Breast Care Team. We are glad that she felt reassured and cared for with superb service and we wish you both all the very best. Thank you. Kind regards from the Patient Experience Team
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Review titled Orthopaedic excellence at the Royal Surrey Hospital
Rated 5 stars out of 5
by Peter J. Stage esquire - Posted on 24 April 2024
As an A&E Sunday admission with complications from highly successful Hip/Spinal related surgery in a London teaching hospital (on the previous Wednesday).The Royal Surrey Orthopaedic team (from consultant at the top to the Junior doctors at the bottom) dealt with the case with commendable and patient reassuring , skill , professionalism and clinical judgement. Their approach and decisions could and cannot be faulted. They were also proved to be sound by the end result. An excruciatingly painful gastric flare up was speedily dealt with and a 7 day discharge resulted on the following Wednesday. A stabilised patient left ready for his continuing hip/spinal care elsewhere -completely pain free. Of particular importance was the fact that the cautious discharge time scale adopted allowed , inter alia, less usual , potentially causative factors , to be suggested , investigated and isolated. This has the potential of great value to the patients final outcome.
Visited Orthopaedics on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear Peter, Thank you very much for taking the time to let us know about your treatment by the Orthopaedic Team and the skill and professionalism that you experienced. We have passed on your praise and appreciation for their skills and approach. It is very valuable to receive this feedback so thank you. We wish you all the best. Kind regards from the Patient Experience Team
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Review titled Humbling experience - yet admirable
Rated 4 stars out of 5
by Doug Nye - Posted on 08 April 2024
Having been admitted as a medical emergency on Easter Sunday may I express my total admiration not only for the pace, attention and care I received in AEU and on Clandon Ward, but also emphasise my awed reaction to an episode witnessed one night in the latter. At all levels the staff dealing with me could not have been more caring, reassuring, friendly and efficient. The lengthy night-time drama to which I became a reluctant witness then demonstrated to me truly humbling levels of concern, commitment, competence and above all human tenderness displayed by a unified and well-led team - average age at a guess mid-twenties? The NHS takes a terrible kicking from all manner of media. As a pressman myself I have for years been acutely aware of non-specialist journalists' thirst for any negative story they can latch onto. Having declared this 'interest', trust me, I really must thank all management and staff for the awesome level of care from which I have benefited - and for the human concern, sensitivity and tenderness that I witnessed within Clandon Ward.
Visited Oncology - Medical on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Doug, Thank you for sharing your lovely feedback message with us. We have passed your appreciation on to the staff in Clandon Ward who will be very grateful of the message you sent. Thank you for taking the time and trouble to let us know. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Smooth process and looked after well
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
Called 111 with a pain in my right calf and a booked in to A&E to arrive in the next hour. Once there seen for triage and vitals within 10 minutes, then further nurse examination, then doctor and then a scan to complete diagnosis. Ultra sound scanner came back from his lunch early to fit me in that day - much appreciated. Then got a plastic boot and ready to go. Even got a lunch bag while waiting. It took a number of hours but was carried out efficiently and by friendly staff and looked after well. Many thanks to the team who looked after me and diagnosed the problem and solution within hours.
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, Thank you for taking the time and trouble to share your positive feedback with us following your visit to A&E and care from the Ultrasound team. We have shared your appreciation and kind comments with the team. We wish you all the very best for the future. Kind regards from the Patient Experience Team
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Review titled Dad left in soaking urine
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2024
My Dad was admitted to A and E a couple of days ago (April 2024) with a suspected urine infection. Bloods were taken and all clear. No urine successfully taken but suspected infection so antibiotics administered. Upon collection by ambulance guys to take my Dad back to The Home, they were appalled at the fact he was soaked through with Urine and the staff were very unhelpful at wanting to get him changed and dry before the guys took him. The ambulance guys changed my Dad themselves. Astonishing considering he was admitted for a urine infection !! Written by a very unhappy 52 year old child
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear patient, Thank you for your feedback I am sorry to read of your father's experience attending our Emergency Department. We are continuously working to improve the care and experience our patients receive. Your father's care was not as we would wish for our patients on this occasion. We would appreciate you sharing this experience in further detail to enable learning via our Patient Advice Liaison service on email Rsc-tr.pals@nhs.net or contact number 01483402757. Thank you. Kind regards from Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Wonderful staff
Rated 5 stars out of 5
by Tatiana - Posted on 10 April 2024
I just had an MRI scan and all of the staff were professional and supportive. I felt anxious beforehand but the staff were so kind and I felt really looked after. Both the people conducting the scan and the gentleman who looked after me before the scan were great. Thank you!
Visited Don't know on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear Tatiana, Thank you for sharing your positive experience following your MRI scan. We have shared your feedback with the team and we wish you all the very best for your future care. With kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust