Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Insomnia Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2024
The Cognitive BehaviourTherapy for Insomnia which I was given over the last 4 months was very helpful and easy to follow for me . Telephone appointments with my therapist were on time and my questions were answered . I achieved much better sleep and cope well during the day . I had bad (cause unknown) insomnia for nearly 1 1/2 years until my GP finally referred me. One should not give up. Anyone can follow this therapy, it takes determination and application , and it did work for me.
Visited Sleep Medicine on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, thank you for letting us know about your experiences with insomnia over the previous year and a half and the help that you have received to resolve this from the Insomnia Team. We have passed on your appreciation to the team who really value hearing back from their patients. We are so pleased to hear that the treatment has been a success. Thank you. Kind regards from the Patient Experience Team
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Review titled Excellent A&E
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
My wife had a swollen finger, constricted by a ring. The staff (front desk & medical) helped her quickly and sawed off the ring expertly. She was mightily pleased; this happened at around 9pm last Saturday. We would like to make a donation: how do we do this? Kind regards,
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Thank you for letting us know about your wife's positive experience at Royal Surrey Hospital. If you would like to find out more information about making a donation, please visit the website for Royal Surrey Charity https://www.royalsurreycharity.org.uk/Pages/Appeal/Category/our-appeals Thank you. Kind regards from the Patient Experience Team
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Review titled Well done to all the staff
Rated 5 stars out of 5
by Philip Camp - Posted on 14 April 2024
I must say, despite all the bad press (nationally) I am delighted to give my positive feed back for such an amazing team of professionals. The Royal Surrey and its processes need to be rolled out across the country where maybe some hospitals may be failing in delivering the same standard. Well done Royal Surrey 👏👏👏👏👏
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Mr Camp, Thank you for letting us know about your positive experience of visiting Royal Surrey. We wish you all the best. With kind regards from the Patient Experience Team
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Review titled Professional service
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2024
Professional service from my consultant in the Insomnia service. I felt that I was always listened to and had treatment well tailored to me.
Visited Sleep Medicine on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, Thank you for letting us know about your experiences getting help from the Insomnia Service. We have passed on your positive feedback about the treatment to the team. This is always very gratefully received and appreciated, so thank you. We wish you all the best for the future. With kind regards from the Patient Experience Team
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Review titled Fabulous caring staff.
Rated 5 stars out of 5
by Anonymous - Posted on 23 April 2024
Just wanted to say a huge thank you ,for my appointment today, every member of staff ,reception ,doctors nurses etc ,to say l was scared about the outcome ,l was lucky to be given the all clear,thank you for making the visit so much easier with your kindness,your so appreciated .
Visited Breast cancer services on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, Thank you for taking the time to share your positive experience of being seen for an appointment at Royal Surrey. It is great to hear that you received the all clear after this and thank you for your appreciation. We wish you all the very best going forward. Kind regards from the Patient Experience Team
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Review titled Fantastic radiotherapy care
Rated 1 star out of 5
by A grateful patient - Posted on 23 April 2024
Today I have received my final radiotherapy treatment at the Royal Surrey Cancer Centre, based at ESH, and so I would like to feedback to you about my treatment. As soon as I first walked into the centre for my planning CT scan right up until today, I have received exemplary treatment in every way. Every single member of staff has been patient, kind, considerate, and professional. No question was unaddressed, and I felt truly seen as an individual, with individual concerns that warranted time and attention. The centre itself is a safe, tranquil, and pleasant space, despite the nature of the treatments involved - for me, the daily visits were stress free and easy to undergo. I was fortunate to have my last few treatments on the newly installed Linac, and although no one would choose to have to undergo treatment for cancer, I can genuinely say my memories of this time will be wholly positive. Being a resident in Horley, the fact that the centre is based at ESH is a huge factor in the positive nature of my experience – a very short journey to and from the hospital meaning no added fatigue from travel. I am so grateful for that, and even having a dedicated car park contributed to the smoothness of each visit. In the midst of a rather unwelcome situation, I truly have so much for which to be grateful.
Visited Prostate Cancer Service on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear patient, Thank you for taking the time to let us know about your exemplary radiotherapy treatment at Royal Surrey's Cancer Centre based at East Surrey Hospital. It is lovely to hear that each member of staff that you have come into contact with has been patient, kind, considerate and professional and that you have been looked after in a considerate and caring way. It's great to hear that the centre is so convenient for your location too. We have passed on your kind words and appreciation to the radiotherapy team at Redhill and this is very much appreciated. Thank you. Wishing you all the best for the future. Kind regards from the Patient Experience Team
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Review titled Amazing Post Operative Care - Max Fac Team
Rated 5 stars out of 5
by James - Posted on 26 April 2024
I visited last week to have a biopsy undertaken with the Max Fac team. However I developed and infection and subsequent complications afterwards. I was given extremely helpful advice and seen very quickly via the SDEC unit - I was able to see a doctor and treated the same day on two separate occasions as well as some additional stitching I required also done same day. The team were friendly and extremely supportive. I dealt with an on call doctor who was able to call me back very late into the night and give me the best care remotely and get me in the next day for treatment. Big shout out to the doctor who stitched me up today. Thank you. Fab team and a great hospital
Visited Oral and Maxillofacial Surgery on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear James, Thank you for letting us know about your experiences and your care provided by the Maxillo Facial Team and the Same Day Emergency Care Team (SDEC). We have passed on your positive feedback to the teams and we wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Thank you isn't really good enough
Rated 5 stars out of 5
by Paula Ratcliffe - Posted on 18 April 2024
I returned from France to the UK 8.5 months into my pregnancy and my care was picked up by this hospital with absolutely no problems. I was extremely nervous to be using a UK hospital after losing my dad a couple of years back. From the moment we first walked through the doors the experience here has been outstanding. When we walked in for our first appointment we had no idea where to go and were quickly met by a volunteer who walked us to where we needed to be and chatted to us all the way there. At the reception of the Anti-natal clinic they are amazing, in particular there is a lady who was always on the right hand side of the reception desk who is always so smiley, friendly and helpful. We had a couple of small experiences with a lady there from Sri Lanka (we didn't get her name) and she was fabulous, so smiley and joyful. We then needed to go to St Catherines ward and wow, from the moment we arrived we have been amazed by everyone we have met. It was approximately 2 weeks from my first appointment to me giving birth to our beautiful daughter and due to some blood pressure issues we met many people and I am so grateful to each and every one of them. There are a few names in particular of people who either helped more than once or stood out but we honestly were blown away by the whole team throughout the hospital. At one point my mum got herself a bit lost and having realised how amazing every person at the hospital is she went with the tactic of standing for a moment looking lost in the hope someone would help her and straight away someone who looked like they were just finishing work saw her and offered help! She is now trying to find me a job at the hospital when my maternity finishes!! Every time we have been walking around, in a lift, on the end of the phone to some one or being seen by people we have had the most positive experiences. I felt like I was the only patient that the team there had to deal with, I always felt like I was their priority even though they were clearly always busy with plenty to do. What an amazing set of people you have there. My experience at this hospital has left me so blown away that everyone who has asked about the birth has had to hear my run down of my experiences at this hospital. I am thinking of having another baby just so I can be treated there again!
Visited Maternity services on April 2024
Review titled Royal Surrey County Hospital
Replied on 22 April 2024
Dear Paula, Thank you for sending us your lovely feedback message. We have passed it on to the staff in Maternity Services who will be very appreciative of your kind words and appreciation. It is always very valuable to hear from patients regarding their experiences and it is wonderful to read how staff around the hospital have gone over and above to help you and your family. We wish you all the very best for the future. With kind regards from the Patient Experience Team
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Review titled Outstanding and efficient NHS Service
Rated 5 stars out of 5
by Sharon - Posted on 23 April 2024
Rarely do I provide feedback for service. On this occasion, I feel compelled to do so proceeding my appointment today. I was invited to RSCH Max Fac outpatients for a consultation. An x-ray followed then a discussion of the x-ray results. Completed in less than 50 minutes, less time than a catch-up with a friend over a refreshment. Efficiency of service delivered with compassionate professionals. I would highly recommend.
Visited Oral and Maxillofacial Surgery on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Dear Sharon, Thank you for taking the time to give your feedback for the service you received in Royal Surrey's Maxillo Facial Outpatients department. It is much appreciated and has been passed on to the team. Thank you. Kind regards from the Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
My adult son came in on a Sunday with suspected appendicitis. He was seen by doctors promptly, and with professionalism, and was operated on swiftly and looked after by all members of staff.
Visited Accident and emergency services on April 2024
Review titled Royal Surrey County Hospital
Replied on 30 April 2024
Thank you for letting us know about your son's experiences after being diagnosed with appendicitis. We wish him all the best for his recovery. Your positive feedback has been passed on to the team. With thanks from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust