Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Caring and good service
Rated 4 stars out of 5
by Raquel Leal - Posted on 05 February 2025
Long waiting time but very professional, caring and good practice experience. Very cautious junior Doctor and went above and behind to diagnose as well completed referral for specialist services
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Raquel, Thank you for sharing your positive feedback following your experience of being looked after in Royal Surrey. We wish you all the very best going forward. With kind regards from the Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Linda gill - Posted on 04 February 2025
Admitted to the surgical day unit today for elective foot surgery. The whole process was smooth running. As a retired member of staff, it is easier for me as I known the routine (in Theatres!) but the staff took nothing for granted and ensured I was aware of the process thro' the Unit. More importantly I saw how the Staff interacted with other patients ,and what the patients' said out of the nurses earshot. It was all very positive stuff . Well done and thank you to the ward,recovery and theatre staff. The Surgeon and Anaesthetist were exceptional too. Please pass on the comments to the staff on duty today, 4th Feb, and to the theatre 2 staff . Many thanks
Visited Orthopaedics on February 2025
Review titled Royal Surrey County Hospital
Replied on 04 February 2025
Dear Linda, Thank you for taking the time and trouble to send us your lovely feedback about having elective foot surgery in Royal Surrey's Surgical Day Unit. We have passed on your kind words of praise to the teams involved and we wish you all the best for a speedy recovery. It is always much appreciated when we hear back from patients. Thank you! Kind regards from the Patient Experience Team
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Review titled Thank you
Rated 5 stars out of 5
by Patrick Mannix, 17 Feb 1943 - Posted on 04 February 2025
Please pass on my thanks to the nurse in A&E who guided me through the process when I self referred this morning. I think I left without adequately doing so myself. The service was excellent, as it was on the one previous occasion. Patrick Mannix, 17 Feb 1943
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Patrick, Thanks for passing on your feedback for the staff member in our Emergency Department. We wish you all the best from the Patient Experience Team
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Review titled Service Beyond Expectation
Rated 5 stars out of 5
by Stephen Skinner - Posted on 28 February 2025
I recently attend the A&E department of the Royal Surrey Hospital, Guildford. I had called 111 and they decided that I needed to have and x-ray as the damage to the back was not looking good. The service from 111 was excellent, we were kept informed and this was carried out in a very timely manner. The Paramedic Practitioner was through and as I could not walk with the pain, called an ambulance to take me to the Royal Surrey. Once in I was I was checked by all and then the Register, made the decision that I should have a CT scan of the back. This was done and an all clear result given. In the time I spent in A&E I was treated with full care and attention, everyone made you feel that you were important to them. A special thanks also to the Ambulance Team of the three ladies, who were brilliant. I award the whole system from 111 to then end 11 out of 10! Thank you very much to everyone involved.
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 03 March 2025
Dear Stephen, thank you for letting us know about you visit to Royal Surrey and we wish you all the best for your health going forward. We have shared your praise with the staff in our A&E department and this will be much appreciated. Kind regards from the Patient Experience team
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Review titled Caring, professional and competent - thank you
Rated 5 stars out of 5
by Begum Bidik Nash - Posted on 18 February 2025
I have been with Royal Surrey maternity services for my second child for the last 9 months and have just given birth this weekend. I wanted to send a message of thanks to everyone involved in my and my newborn’s care, from community midwives, to St Catherine’s and Shere Ward staff throughout my pregnancy. They were amazing at all points and a pleasure to work with. I was induced at 40+2 and my delivery team was wonderful. I can’t remember all the names, but my assigned midwives who were amazing, including student midwives and delivery teams who were total stars and deserve their qualifications 110%. The anaesthetist and consultants and lead midwives who were examplary professionals while delivering a super caring and personal experience. Even dinner ladies and supporting staff were joys to be with over the weekend. I can’t thank them enough. This was my second child after my first born experience at another Surrey hospital, and I can totally see the difference in the level of care at Royal Surrey Hospital, which was nothing short of fantastic. Again please do pass on my huge thanks to all the individuals who were with me and my family on 15-17 February 2025. Keep being amazing.
Visited Maternity services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Begum, Congratulations on the birth of your baby! Thank you for sharing your lovely feedback for the community midwives, and staff on St Catherine's Ward and Shere Ward. Your words of praise and appreciation have been passed on to the teams and will be very much valued by them. We wish you and your family all the very best and thank you! With kind regards from the Patient Experience Team
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Review titled The most caring HCA
Rated 4 stars out of 5
by Jessica Door - Posted on 26 February 2025
The SDEC team have an absolute gem working alongside them and I am very grateful for his care today. Thank you to the male senior HCA for making me feel listened to and cared for. I was feeling anxious about the hospital setting following previous experiences and he eased my concerns. A genuinley kind soul. Thank you so much
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 03 March 2025
Dear Jessica, thank you for your lovely feedback message for the Same Day Emergency Care team (SDEC). We have shared your kind comments with the team and this will be much appreciated. Wishing you all the best going forward. With kind regards from the Patient Experience team
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Review titled Good but did not meet expectations
Rated 4 stars out of 5
by Anonymous - Posted on 03 February 2025
I attended the Royal Surrey County Hospital for an MRI scan. The staff were courteous, I was dealt with promptly and all seemed to run smoothly. However, contrary to what was promised in the pre appointment literature, nobody spoke to me at any stage whilst I was in the scanner, I could not hear the music which I had been offered and the staff member to whom I subsequently spoke could give me no idea about when results might be available. I found the lack of human contact during the scanning process particularly disappointing given the somewhat daunting sense of isolation whilst in the scanner.
Visited Diagnostic Imaging on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear patient, Thank you for taking the time to share your feedback with us. We value all feedback as it helps us to improve our services. We are sorry to read that on this occasion it appears that your experience of receiving a scan with us was not of the high standard that we aspire to. If you would like the issues you've raised to be investigated further, please get in touch with our Patient Advice and Liaison Service at rsc-tr.PALS@nhs.net. Thank you. With kind regards from Elaine Kavanagh, Matron for Patient Experience and Accreditation
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Review titled Great treatment today
Rated 5 stars out of 5
by Rosemary Sheppard - Posted on 09 February 2025
Thank you A&E for superb treatment today. I am sorry I didn’t check the name of the nurse but she was brilliant and thorough in her treatment of my bruised face after a fall in town. Also the radiologist was very kind doing the xray. Thank you so much.. we were home in about 2 hours. Very grateful.
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Rosemary, Sorry to hear about your fall. Thank you for letting us know about the superb treatment you experience visiting our Emergency Department. We have passed on your lovely words of praise for the team and this will be very much appreciated by them. Wishing you all the best going forward. With kind regards from the Patient Experience team
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Review titled Insomnia Team
Rated 5 stars out of 5
by Caroline - Posted on 12 February 2025
I was so happy to be referred to the Insomnia team, having suffered from very poor sleep over a long period of time. The sleep consultant was so patient, kind and caring and clearly had a lot of experience in this field. I did engage in the programme (mostly!) and actually have seen positive results. My sleep is definitely better thanks to all the tips and advice, videos and documents provided by the team. As I told her, I no longer worry about going to bed as I am more confident I will sleep and this is a big shift for me. I have made changes to my routing as per the advice and hope to improve my sleep more in the next few months. I would like to thank her for her patience, help and encouragement.
Visited Don't know on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear Caroline, Thank you for letting us know about the difference the Insomnia Team has made to your sleeping. It's great to hear that it's better and you feel more confident about sleeping. We have passed on your kind message to the team and they will appreciate hearing from you. Wishing you continued good sleep routines! Kind regards from the Patient Experience Team
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Review titled MyCare Patient Portal
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2025
I got a few texts asking me to sign up to MyCare Patient Portal after a trip to A&E a couple weeks ago. I just signed up, and noticed my allergies were not listed on my health record. I tried to send a clinical message to amend my health record but every time I try to start a new message it says page not found. Please fix this. I did state my allergies when I visited A&E so I'm surprised they're not listed, especially since my blood pressure reading is showing for that day.
Visited Don't know on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 February 2025
Dear Patient, Thank you for taking the time to let us know about this issue with the MyCare Patient Portal. We apologise for the error message you received. We have passed on your comments to the project leads to review. Thank you. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust