Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Outstanding A and E dept
Rated 5 stars out of 5
by Trish McGeekie - Posted on 23 February 2025
To everyone involved in my husband’s care, in A + E on Tuesday 11th Feb and the subsequent care received on ward AMU - receptionist, porter, nurses, auxiliaries, doctors and consultants and basically all staff we came into contact with, thank you. You were all truly outstanding and we are extremely grateful to each and every one of you.
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 03 March 2025
Dear Trish, thank you for letting us know how grateful you are for the care your husband received when admitted to our Emergency Department and then to the Acute Medical Unit. We have shared your feedback and this will be much appreciated. With kind regards from the Patient Experience Team
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Review titled Great staff
Rated 4 stars out of 5
by Katy Humphreys - Posted on 17 February 2025
I had a family friend receive awful care with his lung cancer diagnosis so I was terrified when my father had to come to the royal Surrey for his first immunotherapy treatment however the staff at St Luke’s ward couldn’t have been more friendly and informative. They provided lots of information and made me feel really comfortable that my father was receiving great treatment. I didn’t get the names of the staff but we were in bay 4 in the afternoon of the 9th February.
Visited Oncology - Medical on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Katy, Thank you very much for sending us your positive feedback for the staff who looked after your father at Royal Surrey when he attended for his first immunotherapy treatment. It's great to hear that they helped you feel both feel reassured and comfortable during the process. We have passed on your feedback and this will be appreciated by staff. With kind regards from the Patient Experience Team
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Review titled A very positive and encouraging experience
Rated 5 stars out of 5
by Mary Haynes - Posted on 25 February 2025
Thank you for your wonderful care and empathy during my recent appointment. Your kindness and professionalism made all the difference to me. Thank you very much
Visited Breast cancer services on February 2025
Review titled Royal Surrey County Hospital
Replied on 03 March 2025
Dear Mary, thank you for your kind words of praise for the great care and empathy you received at Royal Surrey. We hope your health continues to improve and we wish you all the best. With kind regards from the Patient Experience Team
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Review titled Sleep Clinic
Rated 5 stars out of 5
by Adam Bryant - Posted on 22 February 2025
I started my sessions with the sleep clinic last year in September 2024. I worked with a clinician and she was extremely helpful. I have suffered from insomnia for a number of years but in the last year it has been even worse. She gave me ways to improve my sleep and exercises I can do to improve it including keeping a sleep dairy. She was always lovely on the phone and put my mind at ease. My sleep has improved since I started my sessions but I'm taking one day at a time as it is still early days. I will be forever grateful for her help.
Visited Sleep Medicine on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear Adam, Thank you for letting us know about the help you've received from the Insomnia Team at Royal Surrey. It's great to hear that the treatment is making a difference and we hope that this continues to improve for you. We have passed on your kind feedback to the Insomnia Team and this is very much appreciated by them. We wish you all the best for the future. With kind regards from the Patient Experience Team
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Review titled Beyond comprehension
Rated 4 stars out of 5
by Anonymous - Posted on 15 February 2025
After more than 2 hours and at least 3 separate people informing reception staff that there is a puddle of urine on the floor in the A&E waiting area, no one has attended to clean it up. Many people have walked through it now and it is spead throughout the waiting area. It is beyond comprehension that there is no one available and/or able, to clean this up.
Visited Accident and emergency services on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear patient, Thank you for highlighting this. I have just completed a walkthrough of each of our waiting room areas with our Emergency Department lead nurse. I am assured that this has been cleaned and is no longer present. We value all feedback from our patients and thank you for taking the time to raise this. Should you wish to escalate a future concern whilst under our care please request to speak to the lead nurse who is happy to assist. Thank you. Kind regards, Elaine Kavanagh, Matron for Accreditation and Patient Experience
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Review titled Excellent solution to a long standing problem
Rated 5 stars out of 5
by Anonymous - Posted on 12 February 2025
I had been suffering from insomnia for many years, waking in the middle of the night and not being able to get back to sleep, so my GP referred me to the Insomnia Service. I found the processes used by the service to be excellent. Initially it was a bit tough, but over a period of 4 – 5 months the benefits were clear. The regular waking at 3-4am has been eliminated and my average sleep per night has increased by around 2 hours. The process suited me well. The approach is clear and logical, the progress clearly measured and the results were obvious. It requires some discipline on the part of the patient to stick with it, but it is well worth it.
Visited Sleep Medicine on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear patient, It's great to hear that the Insomnia Team have made a big difference and helped improve your sleep patterns. We have shared your lovely words with the team and hearing patients' feedback is always very much appreciated. Wishing you all the best going forward. With kind regards from the Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Linda gill - Posted on 26 February 2025
Appointment for follow-up with removal of sutures in Opd 2. Despite my background as a registered nurse, the staff were fantastic.They did not assume I knew it all.Of course, I knew that I might behave badly, and was both nervous and ticklelish ...foot sutures!.Examination and procedures carried out by the Polish Physio and South African nurse (not allowed to divulge names....but you know who you are!) Thank you to the Consultant and her splendid team.
Visited Orthopaedics on February 2025
Review titled Royal Surrey County Hospital
Replied on 03 March 2025
Dear Linda, thank you for taking the time to let us know about your experience of having stitches removed from your foot. We wish you a very speedy recovery. Kind regards from the Patient Experience Team
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Review titled Superb care throughout
Rated 5 stars out of 5
by Alison - Posted on 15 February 2025
My father has just been discharged after 5 days in hospital, starting at A and E, then into Merrow Cardiology ward, via Acute Medical Unit. We have been extremely impressed by , and grateful to, every single member of staff. They were all attentive, friendly and efficient. Their competence and expertise is evident from the transformation in my dad's heart health, from very poorly to able to go home and carry on everyday life. Huge thanks to them and God bless our wonderful N H S
Visited Cardiology on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear Alison, Thank you for taking the time and trouble to let us know about the great care your father received in A&E, Merrow ward and the Acute Medical Unit. It is so lovely to hear that he has recovered so well and is back at home. We have passed on your fab feedback to the team and we wish your father all the very best going forward. With kind regards, Patient Experience team
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Review titled Fantastic staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 March 2025
The staff were caring, cheerful and helpful. Very impressed with how efficient and professional they were.
Visited Cardiology on February 2025
Review titled Royal Surrey County Hospital
Replied on 10 March 2025
Dear patient, Thank you for taking the trouble to send your positive feedback in for our Royal Surrey staff. We wish you all the very best for your health going forward. With kind regards from the Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Roger Merry-Price - Posted on 10 February 2025
I had to undertake a colonoscopy at the Royal Surrey County Hospital's Endoscopy Unit at level H earlier today. The service by every member of staff was excellent from the moment I arrived at reception. Thank you to all the staff and much appreciated.
Visited Diagnostic Imaging on February 2025
Review titled Royal Surrey County Hospital
Replied on 17 February 2025
Dear Roger, thank you for taking the time and trouble to let us know about your positive experience of having a colonoscopy at Royal Surrey. It's lovely to hear that you received such excellent service. We have shared your appreciation with the team. Wishing you all the best for the future. Kind regards from the Patient Experience Team
Information supplied by Royal Surrey NHS Foundation Trust