Royal Surrey County Hospital
Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Royal Surrey County Hospital.
Reviews
-
Review titled Excellent and caring treatment
Rated 5 stars out of 5
by Robert Imrie - Posted on 13 January 2025
I had an emergency with my eye and within two hours of reporting it at Haslemere hospital was seen by staff at the eye clinic at Royal Surrey. Retinal lazer surgery was carried out. Can I thank all staff concerned and I am very grateful for the care and attention shown.
Visited Ophthalmology on January 2025
Review titled Royal Surrey County Hospital
Replied on 14 January 2025
Dear Robert, Thank you for taking the time to share your feedback about being seen in Haslemere Hospital and at the eye clinic in Royal Surrey. We have shared your kind words with the teams and this is very much appreciated. Wishing you well for your recovery. Kind regards from the Patient Experience Team
-
Review titled Parking app not fit for purpose
Rated 5 stars out of 5
by Matthew gouws - Posted on 25 January 2025
The parking app you are using currently, nexuspay, is not functioning at all as at 25 Jan. The app is a dreadful experience in comparison to its competitors already. And now it's not functioning at all. Can search for parking location, can't pay. Crashing. Please can this be looked into.
Visited Don't know on January 2025
Review titled Royal Surrey County Hospital
Replied on 04 February 2025
Dear Matthew, We are sorry to hear that you experienced problems using the Nexuspay parking app on 25 January. Our Parking team have checked for issues that might have affected the app’s usage on that date and were unable to detect any error reports. We acknowledge your experience wasn’t as we expect and apologise for this. We will continue to review the app usage to ensure experiences such as yours are not a regular occurrence. We welcome all feedback on the usability of our applications as we consider patient accessibility one of our quality priorities as a trust. If you would like to share further details on this, please don’t hesitate to contact our Patient Advice and Liaison team on on rsc-tr.PALS@nhs.net to enable a further discussion and sharing of your experience . Kind regards, Elaine Kavanagh, Matron for Patient Accreditation and Experience
-
Review titled Excellent Care
Rated 5 stars out of 5
by Rachael - Posted on 15 January 2025
The care I was given in the Day Surgery Unit from Nurses, Surgical Assistants and the Consultant was outstanding.
Visited General Surgery on January 2025
Review titled Royal Surrey County Hospital
Replied on 23 January 2025
Dear Rachael, thank you for letting us know about the brilliant care you received while in our Day Surgery Unit. We have passed on your positive feedback to the team and this will be much appreciated. With all best wishes for a speedy recover. Kind regards from the Patient Experience Team
-
Review titled Excellent Quality Care
Rated 5 stars out of 5
by Collin Goredema - Posted on 16 January 2025
I was extremely impressed with the care I received when required investigation for a physical complaint. I was seen promptly and was made to feel like I mattered. My entire experience was hugely positive and I am extremely grateful to A&E Majors and SDEC staff.
Visited Accident and emergency services on January 2025
Review titled Royal Surrey County Hospital
Replied on 23 January 2025
Dear Collin, Thank you for taking the time to let us know about your positive experience in the Royal Surrey and the quick and efficient care you received in A&E Majors and Same Day Emergency Care. We have passed on your lovely message to the team and we wish you all the best going forward. With kind regards from the Patient Experience Team
-
Review titled Efficient and friendly service
Rated 5 stars out of 5
by Gillian Khan (Newton) - Posted on 30 January 2025
I had an appointment today at 1615 with ENT surgeon (tall man - forget his name). I would like to say thanks to him for being so friendly and kind and my appointment was early! He put my mind at rest and was approachable and reassuring. From my contacting my GP with a concern, the NHS moved quickly and efficiently to investigate my symptoms and thus my concerns have been allayed. So thanks to receptionst at Wonersh surgery, my GP and the ENT triage nurse who I spoke to and finally the ENT doctor. Well done - the NHS is something we Brits should be proud of.
Visited Ear, Nose & Throat on January 2025
Review titled Royal Surrey County Hospital
Replied on 04 February 2025
Dear Gillian, Thanks for sending us your positive feedback after your ENT appointment with your consultant. We have passed on your kind words and appreciation for the care and efficient service and this will be much appreciated. We wish you all the best going forward. With kind regards from the Patient Experience team
-
Review titled so helpful
Rated 4 stars out of 5
by tracey shakespeare - Posted on 22 January 2025
I'd just like to review the drs secretary in orthapedics. (i'm not sure why i can't write out her name as i know who she is!) She has gone above and beyond to help me sort out appointments and organise what is happening for me. She is incredibly efficient and i'm extremely grateful for her understanding
Visited Orthopaedics on January 2025
Review titled Royal Surrey County Hospital
Replied on 23 January 2025
Dear Tracey, Thank you for taking the trouble to share your positive feedback with the doctors' secretary in Orthopaedics. We have passed on your message to the team lead and this will be very much appreciated. We wish you all the best with your treatment. With kind regards from the Patient Experience Team
-
Review titled Caring and working together
Rated 5 stars out of 5
by Kerry Bush - Posted on 09 January 2025
I felt I was very well cared for by a team of people who cooperate with each other to achieve their goals. The atmosphere is one of confidence and cheerfulness, busy and united.
Visited Gastrointestinal and Liver services on January 2025
Review titled Royal Surrey County Hospital
Replied on 14 January 2025
Dear Kerry, thank you for sharing your feedback after being cared for at Royal Surrey. We wish you all the best with your health going forward. With kind regards from the Patient Experience Team
-
Review titled Amazing midwife’s
Rated 5 stars out of 5
by Luke Gates - Posted on 06 January 2025
My partner had our first child at guilford hospital and we had the midwife’s A lice & M egan and they were absolutely unbelievable they made us both feel so calm and safe and got my partner through a very difficult birth we cannot thank them enough they were both present from start to finish being my partners voice when she couldn’t speak for herself, even down to after the birth both of them took the time to come and visit her in the ward to check on her wellbeing. Just the most amazing people we could have had the pleasure to be with. Thank you so much to both of you
Visited Maternity services on January 2025
Review titled Royal Surrey County Hospital
Replied on 07 January 2025
Dear Luke, Congratulations on the birth of your baby! Thank you for sharing your positive feedback about the care you and your partner received during the birth from our Royal Surrey midwives. We have passed your lovely feedback onto the team and this will be much appreciated. We wish you and your family all the very best going forwards. Kind regards from the Patient Experience Team
-
Review titled Top hospital
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2025
From the time I entered the A&E department until I was discharged two days later, the care I had was first rate. From the doctors, nursing staff, phlebotomists and even the x-ray porter, the treatment and care was faultless. I am a fussy eater but I actually enjoyed the meals. They were tasty, hot and well prepared. I saw other patients eating with relish. I asked for a side salad and it arrived consisting of iceberg lettuce, tomatoes and cucumber - crispy and very fresh. The nursing staff were helpful and kind. Nothing seemed too much trouble for them. They worked steadily and kindly. My personal dignity was taken into account as well as my personal needs. Considering the negativity I have heard about other hospitals, this was off the excellent scale. What more can I say. Whatever you are doing at this hospital - keep it up.
Visited Accident and emergency services on January 2025
Review titled Royal Surrey County Hospital
Replied on 23 January 2025
Dear patient, Thank you for sending us your lovely feedback message. We have passed on your appreciation and words of praise to the teams and we wish you all the very best with your recovery. It's great to hear from you. Kind regards from the Patient Experience Team
-
Review titled Day Surgery
Rated 5 stars out of 5
by John - Posted on 24 January 2025
I attended the Day Surgery yesterday for a glaucoma shunt operation. Just wanted to say that the whole experience was excellent. The nursing staff were efficient, professional and friendly, as was the anaesthetist. The surgeon in question has been very confidence inspiring throughout this process and it appears he has done an excellent job with the surgery. I must add that in general my experience at the glaucoma clinic @ outpatients 10 has been very satisfactory. Many thanks to all
Visited Ophthalmology on January 2025
Review titled Royal Surrey County Hospital
Replied on 24 January 2025
Dear John, Thank you for letting us know about the great care you received in the Day Surgery unit from the team carrying out your operation. We wish you all the best for a continued good recovery from the operation. We have passed on your lovely feedback message to the team and your kind words will be much appreciated. Wishing you all the best from the Patient Experience Team.
Information supplied by Royal Surrey NHS Foundation Trust