Scunthorpe General Hospital
Cliff Gardens, Scunthorpe, DN15 7BHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lovely caring nurses
Rated 5 stars out of 5
by David brown - Posted on 18 May 2023
My dad was moved to ward 24 from A&E for end of live care where he passed away comfortably and peaceful I would like to say thank you for the nurses and doctors for the lovely care my dad received and all my family was treated with the upmost care and was always there to help in my dads last hours Thank you to ward 24 you was great
Visited Don't know on May 2023
Review titled Scunthorpe General Hospital
Replied on 25 May 2023
Good afternoon May I offer our sincere condolences on your loss. I am pleased that the care your dad received was as you wanted at such a difficult time. Thank you for taking the time to share this and I will ensure it is fed back to the wards. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Dermatology - Ironstone centre
by Clazn98 - Posted on 16 May 2023
I have been under these for months now & I think the whole service is a shambles. I had to undergo 3 biopsy's as they couldn't determine what my issue was. Eventually they decided that I have Lupus but I still don't know what type. I was put on medication for 2 months & asked to have blood test done & they would see me again once the 2nd lot of blood tests was back. 2 months later & I still haven't heard anything. Best part is that they haven't even let my GP know of my diagnosis so as far as they are concerned there is nothing wrong with me. It's absolutely shocking!
Visited May 2023
Provided by Care opinion
Review titled Scunthorpe General Hospital
Replied on 25 May 2023
Good afternoon We're extremely sorry to hear of your experience. If you would like us to look into what happened and respond to the points you have raised we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled No Heating On
Rated 3 stars out of 5
by Yvonne Sykes - Posted on 31 May 2023
First review of a possible few but this needs to be said now. I am on ward 17 and have been since Friday. The past 2 days have been cold on the ward and some bright spark turned the heating off when warm and hasn't bothered to turn it back on !!!!!! Totally Disgusted there are ill, vulnerable patients on here and probably all wards in the hospital. Have a thought about your patients and turn the heating back on please. A sheet and 4 blankets on the bed just to try and get warm is no joke
Visited Don't know on May 2023
Review titled Scunthorpe General Hospital
Replied on 06 June 2023
Good morning I have escalated your concern to the matron as it is unclear from your post if you have already spoken to staff on the ward area. Please contact our PALS team if you require further help as this service is manned weekdays 9- 4 pm, they can be reached on 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Missed calls with no message left
by Sharvx23 - Posted on 22 August 2023
I have had several missed calls with no message left! It’s so frustrating. I had a CT scan with contrast and not sure if it’s about that. Can't the hospital please leave a message about which department the call is from, so patients can follow up their important missed calls?
Visited May 2023
Provided by Care opinion
Review titled Scunthorpe General Hospital
Replied on 25 August 2023
Good morning, We're extremely sorry to hear of your experience. We would really welcome having the opportunity to look into what happened and respond to the points you have raised. To enable us to investigate this further we need more detail about you and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net and we will do all we can to help. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Dirty room
Rated 2 stars out of 5
by Mr Francis Scarborough - Posted on 26 May 2023
Shower and toilets very dirty,the floors was never washed at all,I have never seen anything so dirty especially for a isolation ward,the domestic come round at 5 o'clock and ask about if the ward was cleaned not even the floor had been washed
Visited Urology on May 2023
Review titled Scunthorpe General Hospital
Replied on 31 May 2023
Good morning We're sorry to hear of your experience. We would really welcome having the opportunity to look into this and respond to the points you have raised. To do this we need more detail about the specific location and some way of contacting you. Please call 03033 306518 or email: nlg-tr.PALS@nhs.net so that we may look into your concerns about the cleanliness of this area. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled A & E department and ward 24
Rated 5 stars out of 5
by Angela Pashley - Posted on 21 May 2023
Myself and my husband would like to thank everyone from the named areas of Scunthorpe General Hospital for their professionalism and care they gave to my father Mr Norman Brown, also the care/information and understanding they gave to the rest of the family at a very difficult time, nothing was too much trouble for the staff and the family are very grateful for their support and kindness.
Visited Don't know on May 2023
Review titled Scunthorpe General Hospital
Replied on 31 May 2023
Good morning Thank you for taking the time to share this positive feedback and I will ensure it is fed back to A&E and Ward 24. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Disney Ward
Rated 5 stars out of 5
by Katarzyna Magdalena Muszynska - Posted on 27 April 2023
I would like to thank everyone at Disney ward for doing amazing job. My daughter was admitted there and we stayed for four days in total. We were welcomed, made comfortable and reassured at every step. All staff was very friendly and supportive. My little girl was made so comfortable that she wasn't afraid of any procedure or examination. Not only she was looked after but staff also made sure that me and my partner was also looked after in this hard time for us. I cannot thank you enough. Keep doing this amazing job❤️
Visited Children's & Adolescent Services on April 2023
Review titled Scunthorpe General Hospital
Replied on 25 May 2023
Good afternoon Thank you for taking the time to share your positive feedback. I am pleased to hear that your little girl and yourselves were cared for so well during your stay, and hopefully we have left a lasting good impression. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Very professional and caring
Rated 5 stars out of 5
by Jasmine Steers - Posted on 15 March 2023
I was quite anxious about my colonoscopy. However, the staff nurses and gastroenterologist were very kind, understanding, and professional toward me throughout the entire procedure. They relayed my fears and were very gentle with me throughout. I could not want better service than I received. Thank you
Visited Gastrointestinal and Liver services on March 2023
Review titled Scunthorpe General Hospital
Replied on 03 April 2023
Good afternoon Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Amazing Experience
Rated 5 stars out of 5
by Hilary - Posted on 08 March 2023
I had a Hysteroscopy & Biopsy , contrary to popular belief this procedure was not painful just little uncomfortable. ( I took 2 paracetamol an hour before the procedure) The Doctor was superb a real credit to her profession . She kept me updated throughout the procedure as to exactly what she was doing amazing really . 2 lovely nurse's kept me relaxed throughout looked after me so well . Thankyou Thankyou to the Gynaecology department at Scunthorpe Hospital you really are the best .
Visited Gynaecology on March 2023
Review titled Scunthorpe General Hospital
Replied on 10 March 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2023
I attended A and E at 4am this morning with dizziness. The staff could not have been more helpful and efficient in all the departments I was taken to especially when they had been working all night. Congratulations to them all.
Visited Don't know on March 2023
Review titled Scunthorpe General Hospital
Replied on 10 March 2023
Good morning Thank you for taking the time to share your positive feedback. I will ensure this is shared with the appropriate team. Kind regards Jo Loughborough Lead Nurse Patient Experience Northern Lincolnshire and Goole NHS Foundation Trust
Provided by Care opinion
Information supplied by Northern Lincolnshire and Goole NHS Foundation Trust