Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor follow up after discharge
Rated 1 star out of 5
by Robert Warner - Posted on 17 November 2022
No follow up after discharge. Discharge letter clearly states that leg brace should be removed on 6th of Nov. After days and days of telephone calls an appointment was made for 9th Nov only to be told a doctor must agree the removal. After 2 days of phone calls a Doctors appointment for 14 Nov only to be told a physio has to remove the brace the paper work will take up 2 weeks to typed before an appointment can be made. This will be 4 weeks after the date it should have been removed. Leaving the person in pane and discomfort. The person also had been admitted for stroke this side of the service was excellent. Still at this time awaiting a appointment. Ward staff were excellent follow up by Orthopaedic very poor.
Visited Orthotics and Prosthetics on November 2022
Review titled Southend Hospital
Replied on 21 November 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Care and professionalism
Rated 5 stars out of 5
by Grateful - Posted on 16 February 2023
My Niece has learning disabilities and needed a mastectomy in November. We have also needed to return to the Breast Unit a few times due to an issue which is nobody's fault. She has been treated with respect and kindness at all times. Each member of staff has listened to, and answered, her questions and fears. She has become confident with the Breast Unit - which is amazing. From our first entry into the Breast Unit, we have been aware of feeling 'safe' and comfortable. Due to the limited number of staff, we have felt as if we are visiting friends. Even bad news has been delivered with honesty, care, professionalism and patience. I have deep respect and gratitude for each of the staff and the team ethic in which they work.
Visited Breast cancer services on November 2022
Review titled Southend Hospital
Replied on 20 February 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Highly satisfied with my care
Rated 5 stars out of 5
by Amanda - Posted on 22 November 2022
Brilliant nursing team and a great surgeon. I was given a step-by-step explanation by the surgeon and breast care nurse of the procedures and I was seen in a timely manner. Apart from the pre- assessment where communication could of greatly been improved by one particular nurse, this will not deflect from the overall care and post care I received. I experienced re-assurance and genuine person-centred care by everyone involved in my care and post surgery care, including the anaesthetists on my day of surgery, and post surgery to enquire of my well being, follow up was excellent. Also the nurses whilst I was in hospital were also lovely and food was great!
Visited Breast cancer services on November 2022
Review titled Southend Hospital
Replied on 23 November 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Had to go to another Hospital
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
We arrived in Pediatrics A&E on Saturday 5th November 2022 with my son suffering of strong pain under his bellybutton. We were concerned of appendicitis and this was communicated to the team. No triage done at all in 2h we were there to assess my son. We left Southend Hospital and went to another Hospital were he was seen in 15min after arrival (even when this Hospital had more people in the waiting room). The situation in Southend Hospital is absolutely disgraceful and only comparable to a third world contry. It is really concerning how patients are being left to their own luck and the poor level of care is being given. Urgent change of management, lives are in danger!
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 08 November 2022
Good morning, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
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Review titled Inpatient and Aftercare Experience
Rated 4 stars out of 5
by Philip Smith - Posted on 09 January 2023
On 28/11/22 I had a hip replacement. The operation was efficiently carried out and successful. The ward staff were unfailingly helpful and pleasant, if under pressure at times due to staffing levels. Post-discharge followup from the E R A N team was excellent. My only reservation is about the unnecessarily complex admission/pre op process, which involved avoidable hospital visits and multiple duplications of tests/paperwork. Overall, a good experience.
Visited Orthopaedics on November 2022
Review titled Southend Hospital
Replied on 11 January 2023
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Emergency Treatment unit, amazing service
Rated 5 stars out of 5
by Gill S - Posted on 17 November 2022
I wanted to pass on my compliments to the emergency treatment unit at Southend hospital, I had a fall today and was undecided whether to go as I knew I could be waiting for ages. I arrived at 1.30 saw a nurse, had x-rays, stitches, splint on my hand and a tetanus jab, all within an hour. Thank you so much, I was very impressed. You all do a wonderful job
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 21 November 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled They are the nation angels
Rated 4 stars out of 5
by Szilvia Krekovic - Posted on 05 October 2022
had a very bad I thought gallbladder attack Saturday morning. The pain elevated till Sunday morning in severe pain. We went to A&E after 5 hours horrendous pain(it's sound horrible to wait so long in pain but they working inside so hard that they be able to see people) I got in to see the assessing nurse, got oral morphine, they sent me out to wait for to see a doctor. The Oral Morphine helped nothing. Second dose still helped nothing. After nother 2h waiting I got to see a doctor who straight away picked it out that I have something else going on than my gallbladder stones. Thank you for the doctor, they kept me in overnight on antibiotics and drips. Blood test, ECG Monday morning had a CT scan. And result was perforated appendix. Monday early afternoon had a surgery, It all went well. Thank you for all the team, nurses, health care assistants, anaesteoligist, doctors, surgeons.
Visited Emergency Abdominal Surgery on October 2022
Review titled Southend Hospital
Replied on 06 October 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
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Review titled Urgent referral
Rated 2 stars out of 5
by Robert Robertson-Duff - Posted on 21 October 2022
On 6Th October an urgent 2 week referral wad made for me by my GP surgery for suspected skin cancer.Two weeks later still waiting, I cannot get through to dermatology on the telephone nor can I get an appointment at the doctors,at 78 year old what am I supposed to do?
Visited Dermatology on October 2022
Review titled Southend Hospital
Replied on 24 October 2022
Good morning, We are sorry to hear you have had this experience. Please call our PALS team on 01702 385333. They will be able to assist you. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Student and Nurse Brilliant
Rated 5 stars out of 5
by Geoff Azoulay - Posted on 31 October 2022
I had to go to audiology today , my appointment was made within a few weeks , they were always on time , spent as kind as I needed , no rush , I really felt looked after and I can now hear again
Visited Ear, Nose & Throat on October 2022
Review titled Southend Hospital
Replied on 01 November 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
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Review titled Rude Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2022
I have been waiting since August for a colonoscopy and finally got a letter on the 19th October to contact them which I did. Arranged for a appointment and was told a letter and instructions would be sent to me, and it arrived Monday morning. When I opened it I was surprised to see not only a letter but a lot of forms to read through, it did say you could ring up for information if you wanted to because to be honest I found it to be a lot of paperwork for a out patient procedure, never experienced anything like this before. I rang the department and asked to speak to a medical professional but the person I spoke to kept asking me what it was about and I kept telling her, but she didn't seem to understand me this was making me anxious and then she accused me of shouting at her! This is uncalled for, patients should be treated with respect not spoken to by a rude receptionist. This has put me off of going for this test now.
Visited Gastrointestinal and Liver services on October 2022
Review titled Southend Hospital
Replied on 01 November 2022
Good afternoon, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
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Information supplied by Mid and South Essex NHS Foundation Trust