Southend Hospital
Prittlewell Chase, Westcliff-on-Sea, Essex, SS0 0RYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Inpatient and Aftercare Experience
Rated 4 stars out of 5
by Philip Smith - Posted on 09 January 2023
On 28/11/22 I had a hip replacement. The operation was efficiently carried out and successful. The ward staff were unfailingly helpful and pleasant, if under pressure at times due to staffing levels. Post-discharge followup from the E R A N team was excellent. My only reservation is about the unnecessarily complex admission/pre op process, which involved avoidable hospital visits and multiple duplications of tests/paperwork. Overall, a good experience.
Visited Orthopaedics on November 2022
Review titled Southend Hospital
Replied on 11 January 2023
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Emergency Treatment unit, amazing service
Rated 5 stars out of 5
by Gill S - Posted on 17 November 2022
I wanted to pass on my compliments to the emergency treatment unit at Southend hospital, I had a fall today and was undecided whether to go as I knew I could be waiting for ages. I arrived at 1.30 saw a nurse, had x-rays, stitches, splint on my hand and a tetanus jab, all within an hour. Thank you so much, I was very impressed. You all do a wonderful job
Visited Accident and emergency services on November 2022
Review titled Southend Hospital
Replied on 21 November 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled They are the nation angels
Rated 4 stars out of 5
by Szilvia Krekovic - Posted on 05 October 2022
had a very bad I thought gallbladder attack Saturday morning. The pain elevated till Sunday morning in severe pain. We went to A&E after 5 hours horrendous pain(it's sound horrible to wait so long in pain but they working inside so hard that they be able to see people) I got in to see the assessing nurse, got oral morphine, they sent me out to wait for to see a doctor. The Oral Morphine helped nothing. Second dose still helped nothing. After nother 2h waiting I got to see a doctor who straight away picked it out that I have something else going on than my gallbladder stones. Thank you for the doctor, they kept me in overnight on antibiotics and drips. Blood test, ECG Monday morning had a CT scan. And result was perforated appendix. Monday early afternoon had a surgery, It all went well. Thank you for all the team, nurses, health care assistants, anaesteoligist, doctors, surgeons.
Visited Emergency Abdominal Surgery on October 2022
Review titled Southend Hospital
Replied on 06 October 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
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Review titled Urgent referral
Rated 2 stars out of 5
by Robert Robertson-Duff - Posted on 21 October 2022
On 6Th October an urgent 2 week referral wad made for me by my GP surgery for suspected skin cancer.Two weeks later still waiting, I cannot get through to dermatology on the telephone nor can I get an appointment at the doctors,at 78 year old what am I supposed to do?
Visited Dermatology on October 2022
Review titled Southend Hospital
Replied on 24 October 2022
Good morning, We are sorry to hear you have had this experience. Please call our PALS team on 01702 385333. They will be able to assist you. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Student and Nurse Brilliant
Rated 5 stars out of 5
by Geoff Azoulay - Posted on 31 October 2022
I had to go to audiology today , my appointment was made within a few weeks , they were always on time , spent as kind as I needed , no rush , I really felt looked after and I can now hear again
Visited Ear, Nose & Throat on October 2022
Review titled Southend Hospital
Replied on 01 November 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Rude Receptionist
Rated 3 stars out of 5
by Anonymous - Posted on 24 October 2022
I have been waiting since August for a colonoscopy and finally got a letter on the 19th October to contact them which I did. Arranged for a appointment and was told a letter and instructions would be sent to me, and it arrived Monday morning. When I opened it I was surprised to see not only a letter but a lot of forms to read through, it did say you could ring up for information if you wanted to because to be honest I found it to be a lot of paperwork for a out patient procedure, never experienced anything like this before. I rang the department and asked to speak to a medical professional but the person I spoke to kept asking me what it was about and I kept telling her, but she didn't seem to understand me this was making me anxious and then she accused me of shouting at her! This is uncalled for, patients should be treated with respect not spoken to by a rude receptionist. This has put me off of going for this test now.
Visited Gastrointestinal and Liver services on October 2022
Review titled Southend Hospital
Replied on 01 November 2022
Good afternoon, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Excellent service and staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 October 2022
Myself and my 16 yr son attended a&e 2/10/22, the department was overwhelming busy, but the care that my son received I can not fault. Doctors were quick to Diagnose with pneumothorax. All staff members involved from triage, to obs , to doctors to nursing staff to the porters showed nothing but empathy and kindness. Within the extremely busy departments took the time to listen to myself and my son, and not make the process or experience feel rushed!what was clearly a stressful shift for staff , absolutely did not reflect on the treatment received. Thank you, you kindness made my anxiety as a mum feel a little less overwhelming
Visited Accident and emergency services on October 2022
Review titled Southend Hospital
Replied on 04 October 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of your son. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Wonderful dept!
Rated 5 stars out of 5
by Melissa - Posted on 10 October 2022
Had my 12 week scan today at Southend hospital, the whole experience was lovely from the lady in reception to the gentleman who performed my scan. Found out I'm measuring a week behind and he reassured me that that is normal. booked me in to be seen again in 10 days and let me listen to the heart beat for so long, baby wouldn't stop moving and it was just so so reassuring. Thank you so much
Visited Maternity services on October 2022
Review titled Southend Hospital
Replied on 12 October 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Consistent good service in Audiology Dept
Rated 4 stars out of 5
by WallisD - Posted on 04 October 2022
For 3 years I’ve looked after my (dementia) father’s hearing needs and aids problems, as out patient and now an in-patient. audiology staff are reliably helpful with a problem solving, patient centred attitude. Thank you.
Visited Ear, Nose & Throat on October 2022
Review titled Southend Hospital
Replied on 04 October 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of your father. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Over worked
Rated 4 stars out of 5
by Anonymous - Posted on 28 September 2022
Had to visit A and E for heart checkover, went in at 7pm left at 3am staff very good and friendly but very understaffed thought waiting time was a bit excessive but others had been waiit for 12hrs+ Needs a review and extra staff to combat the amount of patients
Visited Accident and emergency services on September 2022
Review titled Southend Hospital
Replied on 29 September 2022
Good afternoon, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. If you would like to discuss any concerns further, please call our PALS team on 01702 385333. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.suhft@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion
Information supplied by Mid and South Essex NHS Foundation Trust